Cant believe this happened now. After more than a month a got finally a response from them.

Greetings Commander,
 
Thank you for contacting KIXEYE Customer Support.
 
I want to start by apologizing that we kept you waiting, we care deeply about our players and we are sorry that you didn't received reply/update sooner.
 
As it's been a while, could you please let us know if the issue you've been facing is still persisting?
If so, please respond to this ticket to inform us and we will investigate and get back to you.
 
Thank you for your patience and understanding!

ASKING IF I STILL HAVE A PROBLEM. A WEEK LATER THEY CLOSED THE TICKED AND SAID ITS SOLVED.
WTF