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Can't submit a ticket or get support

IronBuffalo
IronBuffalo
Greenhorn
Joined Feb 2014 Posts: 13
Hello, I've spent well over $50.00 in the game and then some. Yet, when I want to submit a ticket it says I can not because I have not spent $50.00 Yet I know i have not just in Kixeye but also in FB as well for this game. So why can't I submit a ticket?
  • lgman321
    lgman321
    Potential Threat
    Joined Aug 2011 Posts: 63
    i am having the same problem
  • will_q2
    will_q2
    Greenhorn
    Joined Nov 2013 Posts: 6
    I am having the same problem also.
  • Templar614
    Templar614
    Moderator
    Joined Jul 2012 Posts: 15,850
    Passed up to support to see if they can take a look.
  • CM_Hank
    CM_Hank
    CS Manager
    Joined Apr 2018 Posts: 296
    Hello all,  I have now taken the following actions:

    IronBuffalo - Adjusted your account to correct this. 

    Will_q2 - Adjusted your account to correct this. 

    Igman321- Sent you an email ticket with additional questions
  • jazzy05
    jazzy05
    Greenhorn
    Joined May 2014 Posts: 18
    doing the blood frenzy camp mastery round 1 of 4 didn't even acknowledge where done first round even after refreshing it uughhh. fix your issues. I can't even submit a ticket so yeah had a alliance member help with camp and it didn't even give me the tokens and shards or build tokens mastery round not working correctly. kix fix this non sense !!!! 
    jazzy05
  • henry.hardziej
    henry.hardziej
    Greenhorn
    Joined May 2014 Posts: 3
    just finished last set of battles got 100000 over game ended lost pionts dont u get 24 hrs to pick something
    e mail will not load up

  • robert.labree.73
    robert.labree.73
    Greenhorn
    Joined May 2013 Posts: 2
    I can't submit a support ticket because the wrong base is coming up on my screen again, last time I had trouble with this I had kixeye take this base off the world map, so they said, well it is still on the world map and it has not been used for many years. it didn't spend$50 dollars so it won't let me submit a ticket. This base is in sector1, the base ID# is 13207342 this base needs to be removed, my regular base is a lvl 138 base and it is in sector 26 under the name sandbarBob. I cannot play BP until this base gets taken off the screen. I need your help ASAP. TY Robert
  • ONE-EYE
    ONE-EYE
    Potential Threat
    Joined Dec 2011 Posts: 66
    I know I've spent more than $50.00 on this game and I need a support ticket
    ONE-i
  • Carl Fournier
    Carl Fournier
    Greenhorn
    Joined Dec 2011 Posts: 9
    3 times i went to repair fleets, and it didnt do anything, waited about 20 sec, still diding do anything so clicked again this time fleets went into repair and showed up toaly repaired, but it used coin. i have lost 42 coins because the slowness and gliches sence i stoped useing flash,
  • kim.yeong.79
    kim.yeong.79
    Greenhorn
    Joined Mar 2013 Posts: 9
    Just came back to BP after 4+ years hiatus but found almost all my previous builds in my dock had disappeared. This includes a lot of special blueprint designs. Can't sent tickets like last time coz I didn't qualify lol. Seriously? Is there any way I can get my fleets back? Appreciate for any help!
  • kknox6319
    kknox6319
    Greenhorn
    Joined Aug 2020 Posts: 3
    iD 18244399 how do you know if you are on html5
  • KrisK
    KrisK
    Unicorn Overlord
    Joined Apr 2012 Posts: 2,732
    kknox6319 said:
    iD 18244399 how do you know if you are on html5
    If the top of your screen has a button that says ENABLE FLASH, that is when you have HTML5 on.  The other indicator is that the chatroom info will be in italics.
    image
  • ANDY1967
    ANDY1967
    Greenhorn
    Joined Nov 2020 Posts: 2
    Y did I not get the free coins in DECEMBER can you tell me Y
  • FreyaCat
    FreyaCat
    Potential Threat
    Joined Dec 2020 Posts: 86
    ANDY1967 said:
    Y did I not get the free coins in DECEMBER can you tell me Y
    What free coins?

  • KrisK
    KrisK
    Unicorn Overlord
    Joined Apr 2012 Posts: 2,732
    ANDY1967 said:
    Y did I not get the free coins in DECEMBER can you tell me Y
    Free coins weren't available in December unless you won that month's contest.
    image
  • lgman321
    lgman321
    Potential Threat
    Joined Aug 2011 Posts: 63
    had to reset comp it put back to level 68 i was a level 114 my id is 1014271 can u help

  • zinfedel42075
    zinfedel42075
    Potential Threat
    Joined Sep 2015 Posts: 87
    kix you have 24 hours before I talk to google and steam about you lets see how long you last than !
    DCS1
  • Templar614
    Templar614
    Moderator
    Joined Jul 2012 Posts: 15,850
    zinfedel42075 said:
    kix you have 24 hours before I talk to google and steam about you lets see how long you last than !
    If you suspect someone is cheating, report them with as much information as you have and someone will look into it. If you have reported someone and they were not banned then they either were not cheating or there was not enough evidence to confirm that they were.

    Closing old thread.
This discussion has been closed.