live chat support.

rufus0728
rufus0728
Potential Threat
Joined Sep 2013 Posts: 66
how do i get to the live chat support? i have spent well over $50 on this game and have been playing well over 60 days so i should qualify for live chat support
rufus
  • King Pin
    King Pin
    Strike-force Captain
    Joined Oct 2013 Posts: 772
    been playing over 4 yrs and have spent 1000's and there is no such thing as live CS, even though they say there is.
  • Laredo
    Laredo
    Moderator
    Joined Dec 2011 Posts: 18,736
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
  • rufus0728
    rufus0728
    Potential Threat
    Joined Sep 2013 Posts: 66
    King Pin said:
    been playing over 4 yrs and have spent 1000's and there is no such thing as live CS, even though they say there is.
    thats what i thought

    rufus
  • King Pin
    King Pin
    Strike-force Captain
    Joined Oct 2013 Posts: 772
    Laredo said:
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
    So in all honest it will never be turned on.
  • rufus0728
    rufus0728
    Potential Threat
    Joined Sep 2013 Posts: 66
    Laredo said:
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
    ya but where is it located and how do i get to it?
    rufus
  • ToyotaObsession
    ToyotaObsession
    Unicorn Overlord
    Joined Oct 2012 Posts: 5,983
    rufus0728 said:
    Laredo said:
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
    ya but where is it located and how do i get to it?
    When submitting a ticket it will offer the option after you've actually hit submit. 

    Basically it's to prevent people from abusing it to chit chat. You actually have to submit a ticket about something. Then if the option presents itself your ticket gets sent to the chat so they have a heads up on your issue. 
    The Rules we talk about constantly
    Report hackers because of the rules.
    Submit a ticket if you qualify.

    Questions? Concerns? PM me.                                            image
  • Ruube1
    Ruube1
    Incursion Leader
    Joined Mar 2013 Posts: 1,380
    edited 24 Jul 2016, 7:28AM
    rufus0728 said:
    Laredo said:
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
    ya but where is it located and how do i get to it?
    When submitting a ticket it will offer the option after you've actually hit submit. 

    Basically it's to prevent people from abusing it to chit chat. You actually have to submit a ticket about something. Then if the option presents itself your ticket gets sent to the chat so they have a heads up on your issue. 
    It has not worked for me like that. I press Support/Get Support and BEFORE i start to fill up the ticket the option shows "Would like to chat with us instead of sending ticked" or something like that. When the chat opens, there i need to write what is in my mind and then send it in, then when someone from the support is available they respond to that. 

    Edit: If they have changed how it works, don't blame me, "Subject to change".

    I have used that chat for couple of times now, and i'm 90% pleased how it works. Last 3-4months i have only got message that the chat is not working, when the chat windows opens. So i guess Kix was able to broke that too. 
  • ToyotaObsession
    ToyotaObsession
    Unicorn Overlord
    Joined Oct 2012 Posts: 5,983
    Ruube1 said:
    rufus0728 said:
    Laredo said:
    It is there, it has no set hours and is operated when the tickets being sent in slow down enough for them to turn it on.
    ya but where is it located and how do i get to it?
    When submitting a ticket it will offer the option after you've actually hit submit. 

    Basically it's to prevent people from abusing it to chit chat. You actually have to submit a ticket about something. Then if the option presents itself your ticket gets sent to the chat so they have a heads up on your issue. 
    It has not worked for me like that. I press Support/Get Support and BEFORE i start to fill up the ticket the option shows "Would like to chat with us instead of sending ticked" or something like that. When the chat opens, there i need to write what is in my mind and then send it in, then when someone from the support is available they respond to that. 

    I have used that chat for couple of times now, and i'm 90% pleased how it works. Last 3-4months i have only got message that the chat is not working, when the chat windows opens. So i guess Kix was able to broke that too. 
    It's been a long time since I sent in a ticket and that's how it worked for me. 

    Dunno. It'll get passed up to be looked at. 
    The Rules we talk about constantly
    Report hackers because of the rules.
    Submit a ticket if you qualify.

    Questions? Concerns? PM me.                                            image
  • Nico Pelletier
    Nico Pelletier
    Greenhorn
    Joined Apr 2015 Posts: 1
    some one can tell me if i need to have the regular hydra for get elite one doing hydra base and collect the 8 part?
  • kixeyeuser_358948135_19200_1211603
    kixeyeuser_358948135_19200_1211603
    Greenhorn
    Joined Dec 2017 Posts: 2

    Translate indonesia)
    gaimana cara mengembalikan id lama di akun yang lama yang tertimpa dengan id baru di akun yang baru , Soal nya akun saya yang lama tertimpa dengan akun yang baru serta id yang baru war commander Rogue Assault, saya bukan chit Tapi tertimpa dengan akun yang baru saya buat di hp yang sama dengan cara membuat akun baru dengan id yang baru war commander rogue assault. Setelah saya login di akun baru dengan id yang baru, terdapat 2 pilihan untuk memilih id baru atau id yang lama, saya pilih id yang baru,tampa saya sadari memilih id baru dapat menghilangkan id yang lama, .
    Saya coba masuk kembali dengan akun lama saya ternyata akun lama sudah berganti ke akun yang baru dengan id yang baru, akun yang lama sudah tidak menyimpan lagi id yang lama,
    Apakah 1 hp tidak bisa 2 akun dengan 2 id ? Karena saya tidak tahu masalah seperti itu. Untuk kenyamanan penikmat game war commander rogue assault Tidak bisakah kembalikan akun lama saya?
    Nama akun baru : Rexnarok2ndFX level : 2
    Nama akun lama : Officer3rdFX Level :65
    Dengan id : [email protected] ( Office3rdFX)
    Tolong di beri keringan atas kecerebohan saya. Terima kasih Kixeye.

    (Translate English )
    How to restore the old id in the old account that was struck with the new id in the new account, The problem of my old account stricken with the new account and the new war commander Rogue Assault, I am not chit But struck with the new account I created in the same phone by creating a new account with the new id war commander rogue assault. After I login in new account with new id, there are 2 options to choose new id or old id, I choose new id, tampa I realize choose new id can eliminate the old id,.

    I try to re-login with my old account it turns out that the old account has changed to a new account with the new id, the old account no longer saves the old id,

    Is 1 hp can not be 2 account with 2 id? Because I do not know such a problem. For the convenience of war game lovers rogue assault Can not return my old account?

    New account name: Rexnarok2ndFX level: 2

    Old account name: Officer3rdFX Level: 65

    With id: [email protected] (Office3rdFX)

    Please give me light on my carelessness. Thank you Kixeye.

  • IRA662
    IRA662
    Greenhorn
    Joined Jul 2013 Posts: 4

    The game is stuck on 100% loading can you fix that

  • IRA662
    IRA662
    Greenhorn
    Joined Jul 2013 Posts: 4

    @IRA662 said:
    The game is stuck on 100% loading can you fix that

  • SHACK-DOM
    SHACK-DOM
    Greenhorn
    Joined Apr 2018 Posts: 1

    I have a big problem.

  • Cristobal Alvarez
    Cristobal Alvarez
    Greenhorn
    Joined Aug 2019 Posts: 1

    Kixeye I want you to help me unbanned my account I didn’t hack or cheated I wasted more than 300$ dollars in my account plz help I don’t want to loose my account

  • Being harassed because I will not join an alliance cannot leave my base and if I fight my way out to try to play the event they destroy my platoon before I can even begin to play events

  • Can I deploy aircraft when attacking players surrounding my base why is this

  • xSHADOWxSPEEDYx
    xSHADOWxSPEEDYx
    Greenhorn
    Joined Mar 2013 Posts: 5
    King Pin said:
    been playing over 4 yrs and have spent 1000's and there is no such thing as live CS, even though they say there is.
    nope it does exist used it several times just if the volume of tickets is too high they turn it off this is one of the reasons why they ask folks not to spam tickets in
    Speedy 
  • Charles Chick
    Charles Chick
    Greenhorn
    Joined Jul 2016 Posts: 1
    I have played this game now over the years and have bought lots of gold and a few ships and to tell me I have not spend over 50 pounds is a **** lie you people are just a bunch of cheap tight **** and injoy cheating people ! ! !
  • Mark Keyes
    Mark Keyes
    Greenhorn
    Joined Oct 2020 Posts: 3
    i want to know why kixeye cant fix the game or even get back with someone when they send a ticket

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