Thursday Server Issues (Compensation Info Added)

  • melito_agustin
    melito_agustin
    Greenhorn
    Joined Aug 2013 Posts: 2
    Now if warcomander is getting boring, it is not the first time you have this fault, remember that it happened the same with warpath
    and now this?
    
    So do you expect us to put money into the game?
    
    I will not wait to see what happens.
  • DarienBase
    DarienBase
    Greenhorn
    Joined Mar 2015 Posts: 5
    i was also unable to get into the game 
  • Vince Matcheson
    Vince Matcheson
    Greenhorn
    Joined Jan 2013 Posts: 19
    CM_Burny said:
    New Dates and Times for Red Revelation:
    Start: Friday, February 22nd at 10 AM PST
    End: Thursday, February 28th at 10 AM PST

    Commanders,

    We're currently experiencing server problems that have brought the game down since Red Revelation went live. We are currently investigating and working hard to resolve the problem as fast as possible.

    Update #1: We will be bringing the servers down around 10:30 AM PST to address the situation.
    Update #2 (10:35 AM PST): We're currently restarting the servers which should finish in a couple minutes. We will begin testing internally shortly after.
    Update #3 (10:47 AM PST): Internal testing is ongoing.
    Update #4 (10:55 AM PST): Servers are back online.
    Update #5 (11:05 AM PST): Servers appear to be experiencing similar issues again. The team is investigating.
    Update #6 (11:09 AM PST): Servers are back in emergency maintenance mode.
    Update #7 (11:21 AM PST): We have restarted the servers again and updated the throttle settings. Internal testing is beginning again.
    Update #8 (11:38 AM PST): Testing has wrapped up and we are back online.
    Update #9 (11:54 AM PST): More reports of server problems are rolling in, so we are investigating.
    Update #10 (11:58 AM PST): We will be bringing the servers down at 12:08 PM PST. The Event is delayed until tomorrow while we sort out these issues.
    Update #11 (12:15 PM PST): Maintenance mode is currently active as we troubleshoot the server issues. There is no current ETA at the moment.
    Update #12 (12:52 PM PST): We are currently troubleshooting potential causes to today's server problems. No update on when we might come back up at the moment.

    Please note that we are throttling the amount of players who can login at one time, so it may take a little while for you to be able to get back in when we come back up.

    Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour.
    Maybe a nice gold sale would make some happier
  • Kt_Guerrero
    Kt_Guerrero
    Greenhorn
    Joined Dec 2015 Posts: 6
    lol kxieye
  • PzPiKp30
    PzPiKp30
    Greenhorn
    Joined Mar 2013 Posts: 10
    gold for sale waere gut
  • PzPiKp30
    PzPiKp30
    Greenhorn
    Joined Mar 2013 Posts: 10
    bei den gold preisen kaufe ich nichts mehr ist zu teuer ist doch klar wen es immer weniger spieler dann gibt
  • bigrafaradia
    bigrafaradia
    Greenhorn
    Joined Aug 2014 Posts: 18
    what about my toon damage 
  • MC-CHAWELO
    MC-CHAWELO
    Greenhorn
    Joined Apr 2018 Posts: 5

    now if  warcomander is getting boring, it is not the first time you have this fault, remember
    that it happened the same with warpath .
    anh now this?

    so do you expect us to put money into the game?
    i will not wait to see what happens.

    it was time to wait for the big day of the event, so that they leave with this.

  • Alan_P558
    Alan_P558
    Minor Nuisance
    Joined Feb 2013 Posts: 265
    Game back up they have added loads of bases to world map so you can kill all your sh"t off,and coin them for tomorrows restart of event. CAACHING
  • DevineWindToo
    DevineWindToo
    Strike-force Captain
    Joined May 2014 Posts: 704
    BADCANDY7 said:
    its a joke, after a joke, after a joke
    Isn't a joke meant to be funny?????????????????
  • Grampa.D
    Grampa.D
    Skilled Warrior
    Joined Jun 2014 Posts: 437
    edited 21 Feb 2019, 9:54PM
    POXUI_2 said:
    please dont write PST time as in europe we use GMT... is much easier as everyone knows what zone is living.. your PST is need always browse and calculate about time... sorry but is really annoy


    KIX lives in California time, most Americans have no idea what GMT means........ I'm sure you can ad or subtract accordingly.  Most Americans also find it difficult to distinguish between the time zones & daylight savings time (think about it).  SO you set your AM alarm to GMT, interesting but very ODD for Americans to consider.

    We're still NOT doing Metric either.  :)

    Your request actually should be in a new POST.

    DLS
  • alyedwards
    alyedwards
    Potential Threat
    Joined Feb 2013 Posts: 33
    everyone's day that changed it to play from the start...
  • Randy J
    Randy J
    Potential Threat
    Joined Nov 2016 Posts: 82
    should extend event a whole day not just an hour,many would of gotten more than 250k xp in 24 hours that your giving as compensation
  • schniederpelz
    schniederpelz
    Greenhorn
    Joined Feb 2013 Posts: 6
    Hey Kixeye:

    Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour.

    EVERY player is affected so you should give EVERY player 250k event XP!!!!
  • FFQ
    FFQ
    Minor Nuisance
    Joined Oct 2012 Posts: 202
    the server finds event too hard..... ;)
  • DevineWindToo
    DevineWindToo
    Strike-force Captain
    Joined May 2014 Posts: 704
    Did anyone spot the deliberate typo in the events prizes, raptor tokens for 1000000 event xp.
  • vin.al.71
    vin.al.71
    Potential Threat
    Joined Dec 2015 Posts: 33
    time is GOLD sir/madam.....whole day of friday im off now that lead time is gone because 10 AM PST equals 9 pm Kuwait time so lots of time wasted .... extend it to friday atleast... 
  • kixeyeuser_185398936_18046_3231764
    kixeyeuser_185398936_18046_3231764
    Greenhorn
    Joined Jan 2015 Posts: 5
    Send some coin for the event that we have to repair a weapon ;;;;;;;;;;
  • bizon
    bizon
    Greenhorn
    Joined Dec 2012 Posts: 19
    i did 1st defence and didnt gain anything then got kicked out lol what a **** up start
  • Samurai Pizza Cat
    Samurai Pizza Cat
    Strike-force Captain
    Joined Jul 2011 Posts: 775
    So according with this:

    "Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour."

    We are going to get ... 250k event exp, affected 1 day, 1 day have 24 hours...



    ...
    ...

    6.000.000 event exp.   :):):)

    Not bad at all, even considering the price of those expensive L.Raptor tokens.


  • Kilo Lortie
    Kilo Lortie
    Greenhorn
    Joined Sep 2015 Posts: 15
    CM_Burny said:
    New Dates and Times for Red Revelation:
    Start: Friday, February 22nd at 10 AM PST
    End: Thursday, February 28th at 10 AM PST

    Commanders,

    We're currently experiencing server problems that have brought the game down since Red Revelation went live. We are currently investigating and working hard to resolve the problem as fast as possible.

    Update #1: We will be bringing the servers down around 10:30 AM PST to address the situation.
    Update #2 (10:35 AM PST): We're currently restarting the servers which should finish in a couple minutes. We will begin testing internally shortly after.
    Update #3 (10:47 AM PST): Internal testing is ongoing.
    Update #4 (10:55 AM PST): Servers are back online.
    Update #5 (11:05 AM PST): Servers appear to be experiencing similar issues again. The team is investigating.
    Update #6 (11:09 AM PST): Servers are back in emergency maintenance mode.
    Update #7 (11:21 AM PST): We have restarted the servers again and updated the throttle settings. Internal testing is beginning again.
    Update #8 (11:38 AM PST): Testing has wrapped up and we are back online.
    Update #9 (11:54 AM PST): More reports of server problems are rolling in, so we are investigating.
    Update #10 (11:58 AM PST): We will be bringing the servers down at 12:08 PM PST. The Event is delayed until tomorrow while we sort out these issues.
    Update #11 (12:15 PM PST): Maintenance mode is currently active as we troubleshoot the server issues. There is no current ETA at the moment.
    Update #12 (12:52 PM PST): We are currently troubleshooting potential causes to today's server problems. No update on when we might come back up at the moment.

    Please note that we are throttling the amount of players who can login at one time, so it may take a little while for you to be able to get back in when we come back up.

    Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour.
    CM_Burny said:
    New Dates and Times for Red Revelation:
    Start: Friday, February 22nd at 10 AM PST
    End: Thursday, February 28th at 10 AM PST

    Commanders,

    We're currently experiencing server problems that have brought the game down since Red Revelation went live. We are currently investigating and working hard to resolve the problem as fast as possible.

    Update #1: We will be bringing the servers down around 10:30 AM PST to address the situation.
    Update #2 (10:35 AM PST): We're currently restarting the servers which should finish in a couple minutes. We will begin testing internally shortly after.
    Update #3 (10:47 AM PST): Internal testing is ongoing.
    Update #4 (10:55 AM PST): Servers are back online.
    Update #5 (11:05 AM PST): Servers appear to be experiencing similar issues again. The team is investigating.
    Update #6 (11:09 AM PST): Servers are back in emergency maintenance mode.
    Update #7 (11:21 AM PST): We have restarted the servers again and updated the throttle settings. Internal testing is beginning again.
    Update #8 (11:38 AM PST): Testing has wrapped up and we are back online.
    Update #9 (11:54 AM PST): More reports of server problems are rolling in, so we are investigating.
    Update #10 (11:58 AM PST): We will be bringing the servers down at 12:08 PM PST. The Event is delayed until tomorrow while we sort out these issues.
    Update #11 (12:15 PM PST): Maintenance mode is currently active as we troubleshoot the server issues. There is no current ETA at the moment.
    Update #12 (12:52 PM PST): We are currently troubleshooting potential causes to today's server problems. No update on when we might come back up at the moment.

    Please note that we are throttling the amount of players who can login at one time, so it may take a little while for you to be able to get back in when we come back up.

    Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour.seems
  • Kilo Lortie
    Kilo Lortie
    Greenhorn
    Joined Sep 2015 Posts: 15

    were all affected so there for all of us should be getting the eps and the 1hr extended no 1s doing any event till fir day you boo boo not ours 
  • Grampa.D
    Grampa.D
    Skilled Warrior
    Joined Jun 2014 Posts: 437
    edited 21 Feb 2019, 10:46PM
    CM_Burny said:
    New Dates and Times for Red Revelation:
    Start: Friday, February 22nd at 10 AM PST
    End: Thursday, February 28th at 10 AM PST

    Commanders,

    We're currently experiencing server problems that have brought the game down since Red Revelation went live. We are currently investigating and working hard to resolve the problem as fast as possible.

    Update #1: We will be bringing the servers down around 10:30 AM PST to address the situation.
    Update #2 (10:35 AM PST): We're currently restarting the servers which should finish in a couple minutes. We will begin testing internally shortly after.
    Update #3 (10:47 AM PST): Internal testing is ongoing.
    Update #4 (10:55 AM PST): Servers are back online.
    Update #5 (11:05 AM PST): Servers appear to be experiencing similar issues again. The team is investigating.
    Update #6 (11:09 AM PST): Servers are back in emergency maintenance mode.
    Update #7 (11:21 AM PST): We have restarted the servers again and updated the throttle settings. Internal testing is beginning again.
    Update #8 (11:38 AM PST): Testing has wrapped up and we are back online.
    Update #9 (11:54 AM PST): More reports of server problems are rolling in, so we are investigating.
    Update #10 (11:58 AM PST): We will be bringing the servers down at 12:08 PM PST. The Event is delayed until tomorrow while we sort out these issues.
    Update #11 (12:15 PM PST): Maintenance mode is currently active as we troubleshoot the server issues. There is no current ETA at the moment.
    Update #12 (12:52 PM PST): We are currently troubleshooting potential causes to today's server problems. No update on when we might come back up at the moment.

    Please note that we are throttling the amount of players who can login at one time, so it may take a little while for you to be able to get back in when we come back up.

    Compensation: We will be sending affected players 250K Event XP and extending Red Revelation by 1 hour.
    Maybe a nice gold sale would make some happier

    Only if URA coiner....... consider what UR investing in.
    DLS
  • grewalharry.hg
    grewalharry.hg
    Greenhorn
    Joined Jan 2013 Posts: 8
    i need help to submit support ticket, it says that i've to spend atleast $50 in the game to access that option but ive spent $100 and over so far and it still doesn't let me submit a support ticket 
  • KILA_B1200
    KILA_B1200
    Skilled Warrior
    Joined May 2013 Posts: 322
    Help Me Help Me Help me. The Sky is falling The Sky is falling. Aint a dam thing we can do about it, but relax and wait. When was the last time where the event totally crash where they delayed it. Been a long time, this **** happens. Grab your drinks, and enjoy life
  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 11,112
    edited 21 Feb 2019, 11:17PM
    so what did yall F up this time to post pone the event?
    The event got delayed due to server issues. For more information, please read these posts.
    https://www.kixeye.com/forum/discussion/756461
    https://www.kixeye.com/forum/discussion/756432/p1
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     <|=  0200 1211 0310 1303 0321 1301 1311 1221 1312 0312 1201  =|> 
     <|=  1230 1221 1211 0230 0320 0301 1232 1203 1211 0200 1221  =|> 
     <|=  1232 0200 1201 0302 0200 1210 0320 1221 1203 0232 1310  =|> 
     <|=  0232 1221 1233 1232 1201 1302 1321 0232 0232 0332 1331  =|> 
  • aquadealer
    aquadealer
    Skilled Warrior
    Joined May 2013 Posts: 350
    Help Me Help Me Help me. The Sky is falling The Sky is falling. Aint a dam thing we can do about it, but relax and wait. When was the last time where the event totally crash where they delayed it. Been a long time, this **** happens. Grab your drinks, and enjoy life
    Define long time?  I thought it was a few weeks ago for warpath. 
  • Alan_P558
    Alan_P558
    Minor Nuisance
    Joined Feb 2013 Posts: 265
    Every player should get the 250k as no one was able to play plus event should be extended 1 day not 1 hour.
  • Charger_BMD
    Charger_BMD
    Minor Nuisance
    Joined Feb 2013 Posts: 147
    So those of us that play event on Thursday during month and can not play Friday through Sunday due to work are just screwed because we have a game that uses 2009 servers. 
  • joseph.dowell.14
    joseph.dowell.14
    Greenhorn
    Joined Jun 2013 Posts: 22
    If you're going to delay the event by an entire day, then it needs to be extended by an entire day. 250k xp is about 1/3-1/4 of what I average per day. So if you don't extend I'll still lose about 500-750k xp just because of the lost time and YOUR inability to properly test these events and updates BEFORE you release them. After the Warpath fiasco I would have thought you would have figured this out but then who am I kidding. This has been a 7 year issue every time there is an event or updates. 

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