MERGED: Base Upgrades Cancelled After Downtime

  • Jesse5285
    Jesse5285
    Minor Nuisance
    Joined Aug 2013 Posts: 229
    Don't feel bad I was upgrading my Bunker to lvl 10. Its a 7 day upgrade. I had 4 hrs left when I logged in this afternoon. I logged in after maintenance and my upgrade stopped. They give me 50 gold. What a slap in the **** fave. I just spent 120 bucks on gold purchases just this past few weeks to upgrade my Technicals and my Blackout. Its 358 gold to coin my Bunker what the hell am I gonna do with 50 gold. That's a form of theft . I want my lvl 10 Bunker  they can cram the 50 gold up there ****. 
  • Jim_W964
    Jim_W964
    Minor Nuisance
    Joined Mar 2013 Posts: 129
    So as long as your game GodScope  , was not affected everything is fine...your time is not worth crap so be it, We feel that the time we spent into what was taken from us was worth more then the compensation given. I bet you have sent in tickets in  for compensation or for things to be fixed on things that have affected you and if so then STFU and let us that was affected have our say.

  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    Jim_W964 said:
    So as long as your game GodScope  , was not affected everything is fine...your time is not worth crap so be it, We feel that the time we spent into what was taken from us was worth more then the compensation given. I bet you have sent in tickets in  for compensation or for things to be fixed on things that have affected you and if so then STFU and let us that was affected have our say.

    more than* sent in tickets for* and you're correct, i have sent in tickets about things that don't go right, but when they compensate me, i don't cry and complain that i didn't get ENOUGH. i am GRATEFUL that they chose to give me ANY compensation because they don't have to. so seeing that everyone is entitled to air thier grievance, and if you are effected by this, please let it be known, but when you're about to cry that you only got 50 gold, remember this, they didn't have to give you ANYTHING. be grateful you got ANYTHING.
    GodScope
  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    and an FYI, i mentioned my game wasn't effected so those in kixeye KNOW i wasn't effected. as much as they need to know who WAS effected, they need to know who was NOT effected as well. think of it as me CMA. (covering my ___)
    GodScope
  • Jesse5285
    Jesse5285
    Minor Nuisance
    Joined Aug 2013 Posts: 229
    Ok so I had Bunker upgrading to max level. It was a 7 day upgrade and when I logged in this afternoon it said worker would be done in 4 hrs 38 minutes. Then kixeye brings game down and I log in to no building upgrading and it wasn't done yet. So I get a thing from kixeye for 50 gold. What the hell kind of crap is that. If I start the upgrade again and coin it it costs 338 gold not 50 gold. This is crap I spend quite a bit on this **** game for example I coined my lvl 12 CC and I also coined my lvl 21 and 22 DL I also coined my Technicals from lvl 4 to lvl 10 so i could use my tokens. So when I spend 6 days and 20 hrs in a time upgrade and kixeye cancels my upgrade I don't appreciate being given a pathetic 5 dollars in gold for 33 dollar and 80 cent upgrade. That is crap. Either Upgrade the building to the fallowing lvl it should be  or give proper compensation. I am sure there is plenty of other players that had this happen to them and feel the same **** way. This was just insulting. If your reading this and had the same crap happen to you feel free to share what happened to you and how you feel about how it was handled. 
  • Obilesk
    Obilesk
    Greenhorn
    Joined Jan 2015 Posts: 19
    edited 10 Nov 2017, 6:07AM
    I was upgrading my aircraft hanger, it takes about 2 days started it this morning... but after today it canceled and I didn't get gold or recesses.... know this is s***. resources and time wasted and don't even get anything about it.... your game menace and support are pathetic...

  • Larry-029
    Larry-029
    Potential Threat
    Joined Feb 2013 Posts: 59
    There have been many times that I have criticized Kixeye. This time I want to thank you. The 50 gold was a nice gesture.
    However, you also mentioned that you were going to "top off the metal and oil resources" and that did NOT happen.
  • Skipjack
    Skipjack
    WC Mod
    Joined May 2012 Posts: 4,259
    edited 10 Nov 2017, 12:07PM
    Hmmm, try running a cleaner and refreshing the game?  Most that have been effected got both.  I am not doubting you or blaming you computer, just offering a suggestion since some have been gotten theirs if it was applicable in their bases.
    Bacon Resistance is Futile
  • LeDarko
    LeDarko
    Strike-force Captain
    Joined Jul 2016 Posts: 863
    Obilesk said:
    I was upgrading my aircraft hanger, it takes about 2 days started it this morning... but after today it canceled and I didn't get gold or recesses.... know this is s***. resources and time wasted and don't even get anything about it.... your game menace and support are pathetic...

    Welcome to kixeye! I have the same issue do not worry mate.
  • ARCTIC SWAGG
    ARCTIC SWAGG
    Skilled Warrior
    Joined Sep 2013 Posts: 527
    I'm pissed 5 stinkin dollars aint gonna get it done. My frickin Rocket Silo should of been done, but noooooo Kix messed up the game and gonna throw me 50 gold that they could of kept. 50 gold aint nothing. Why cant you guys just finish the upgrade and keep the gold. One piissed customer here.
  • HEISENBER
    HEISENBER
    Strike-force Captain
    Joined Feb 2013 Posts: 674
    For some strange reason my defence lab didn't get affected by this bug,but what about reduce of expansions? When Kixeye is going to tell why we paid for 10% expansion and now they reduce to 8% but they took the money and charge for 10%.
    Kixeye answer it.
  • KT-SAS
    KT-SAS
    Greenhorn
    Joined Feb 2013 Posts: 23
    logged on to last lvl defence lab stopped upgrading :(
  • Burak51448
    Burak51448
    Greenhorn
    Joined Jun 2013 Posts: 14
    My command center  was going for last lvl had only in a 2 days and few hours left and now cancelled after maintenance.also upgrading to level 12,
    my CC12 upgrade was cancelled as well ,,İ hope you guys have a good fix for this.i dont want  12 days waiting for CC upgrade again and 50 gold wont bring back mine 10 days...



  • souchanhou
    souchanhou
    Potential Threat
    Joined Mar 2013 Posts: 28
    My defence lab..only need 4 hour for the last lv,lv25...than get cancel ,now I need to wait for 9d again
  • fityes
    fityes
    Minor Nuisance
    Joined Sep 2015 Posts: 198

    After the update I am not able to upgrade anything. It gives me still only the option to upgrade for coins. :-((

  • Skipjack
    Skipjack
    WC Mod
    Joined May 2012 Posts: 4,259
    GodScope said:
    but by all means, keep flagging my replies as "troll" or "Abusive" when the mods look at it, they LAUGH. stop being but hurt, take your FREE 50 gold, and go play the darn game.
    please do not quote what Mods do or don't do we are all here for the community to assist not poke fun. Thank you
    Bacon Resistance is Futile
  • Skipjack
    Skipjack
    WC Mod
    Joined May 2012 Posts: 4,259
    edited 10 Nov 2017, 12:06PM
    Frustration and criticism is welcome, keep it away from toxicity though.  

    Also some of the commentators on this thread need to re-read the rules of forums... I realize frustrations are very high.. as are mine.. but no more name calling please, and if you don't have a direct comment about the thread or have already expressed your frustrations, then keep your comments about each other in a PM thank you.  Kixeye is aware of the merged thread and I am sure will be reviewing the contents of those who have constructive albeit frustrations to vent.

    You can refer to the forums for a list of rules which apply to forums, chats and world chats/comms. The link is : https://www.kixeye.com/forum/discussion/530465  

    The pic below includes trying to skirt the profanity filters


    Bacon Resistance is Futile
  • Brian17746
    Brian17746
    Potential Threat
    Joined Dec 2013 Posts: 40
    Let me say this plainly calm and controlled. We got screwed. I personally was on a cc 12 upgrade (that is a 11 day). I was half way through. upgrade cost in gold is 550plus.  What does 50 gold get me?? that might cover a 1 day upgrade. however all mine are basically 10 plus days

  • ScorpionUnit
    ScorpionUnit
    Skilled Warrior
    Joined Feb 2013 Posts: 346
    This is one of the reasons players leave the game - Kixeye causes an issue such as canceling building upgrades. Then insults their loyal player base with a terrible compensation offer of 50 gold and full oil and metal. Kixeye needs to make this right and not joke around with their player base.
  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    edited 10 Nov 2017, 2:39PM



    1. Quote " we believe that doing so is neither constructive nor in the spirit of our game and community " end Quote 


      But screwing the players is .. I paid for my base expansion to find out that not only did you not notify me of the reduction but you also stopped for no reason at all a major upgrade to my command center ..this is negligence in a major way  your company has affected many ...and ill bet you find this inflammatory 

  • Hawster
    Hawster
    Potential Threat
    Joined Feb 2013 Posts: 75
    CM_Burny said:
    If possible, can you guys please let me know which building upgrade you had cancelled? So far I'm seeing:

    -Defense Lab
    -Platforms
    -Command Center
    -Watch Tower
    -Bunker

    Edit: Added Watch Tower and Bunker

    Command center going to max lvl . was 7 days into upgrade!
  • Hawster
    Hawster
    Potential Threat
    Joined Feb 2013 Posts: 75
    CM_Burny said:
    Regarding compensation for the building upgrade issue, the plan right now is to max out effected player's resources and grant them 50 gold.

    ARE YOU KIDDING ME???? I LOST 7 FACKING DAYS INTO MY MAX COMMAND CENTER UPGRADE BECAUSE OF YOUR SCREW UP AND I GET 50 GOLD!!!! BETTER BE MORE THEN THAT!!!!!!!
  • Hawster
    Hawster
    Potential Threat
    Joined Feb 2013 Posts: 75
    CM_Burny said:
    We do apologize for the frustrations. Since it was a rather large compensation, it is difficult to make everyone happy in this case. Rest assured we are on here listening to your concerns.
    YOUR NOT LISTENING!!! ALOT OF PLAYERS HERE ARE TELLING YOU THEY LOST ANYWHERE FROM COUPLE HRS ON UPGRADES TO ALMOST 12 DAYS ON UPGRADES AND YOU COMPENSATE WITH 50 FLIPPING GOLD!!!!! I LOST 7 FLIPPING DAYS INTO FINAL CC UPGRADE. ITS ALMOST 50 GOLD A DAY TO COIN THEM!!!! 

  • Hawster
    Hawster
    Potential Threat
    Joined Feb 2013 Posts: 75
    I have an idea for you Glitcheye!!! How about I pay you 50 gold to finish my cc upgrade. Does that sound fair to you??? Sounds pretty fair to me!
  • girney
    girney
    Skilled Warrior
    Joined Jul 2012 Posts: 330
    i thought it said my resources would be maxed and i would get 50 gold. received the gold but not the resources. did i read it wrong?
  • TUTOR87
    TUTOR87
    Greenhorn
    Joined Mar 2017 Posts: 10
    I have the same problem, from 20 to lvl 16 and canceled upgrade 2days...  Please give it back kixeye !

    My ID is: 34005217

    I can't send report on "support" tab on web page. 

  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    girney said:
    i thought it said my resources would be maxed and i would get 50 gold. received the gold but not the resources. did i read it wrong?
    I got done the same way ..so have many others 
  • tatata951159
    tatata951159
    Greenhorn
    Joined Sep 2014 Posts: 11
    mine defence lab was to be max out in 2 days and you cancel i wnat you to lvl up 50 gold dont do nothing compare you need alot of fking gold on this game 
  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    why is everyone flagging my stuff for trolling??? is it hard to believe i'm not actually trolling??? hahahahaha
    GodScope
  • Hawster
    Hawster
    Potential Threat
    Joined Feb 2013 Posts: 75
    My command center  was going for last lvl had only in a 2 days and few hours left and now cancelled after maintenance.also upgrading to level 12,
    my CC12 upgrade was cancelled as well ,,İ hope you guys have a good fix for this.i dont want  12 days waiting for CC upgrade again and 50 gold wont bring back mine 10 days...




    feel for you bro, I had 8 days into same upgrade. they basically screwing us!

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