Well, I then count myself lucky! Saw this thread while I was waiting for the game to load and was about to freak!! My Defence Lab would have less than 24 hours to go until it reaches lvl 25, so unless 50 gold is able to upgrade it instantly, that's not going to cut it! And max res is also a big insult to injury by comparison to the week plus that would have been lost! A more sensible compensation would be to simply bump the affected player's base upgrade as if it had finished, gold and res is a pitiful thing to give out for this kind of blunder. But, luckily I am not affected by this, and have taken screenshots now to ensure that I have record of this.
@Irishtroll said:
all working good see no issues with anything upgrade ok rest still as I left them
Mine seem not to be affected either. Perhaps because I didn’t log in between the two downtimes, but that’s just a guess lol. I’ll check again in the morning
We do apologize for the frustrations. Since it was a rather large compensation, it is difficult to make everyone happy in this case. Rest assured we are on here listening to your concerns.
I'm sorry, CM, but you must see how derisory this compensation package is.
The cost in game is beyond 50 gold in most regards. 50 gold will hardly pay for a round of repairs on a toon, let alone building upgrades. The Kixeye Team must see this.
Building upgrades are the most costly expense in the game. I was 4 days into a defense lab upgrade when it stopped. Full upgrade to DL is 384 gold. 50 gold is a bit shy.
They really need to revisit this again and come up with a better deal. I've not seen one player here or in game who is satisfied by how Kixeye has attempted to resolve this particular concern of the players.
Considering we all have years of building upgrades to go, a better solution would have been to upgraded the particualr building effected by one level. This would go a long way to address the frustration vented by the players here.
as well as the 9 days to do level 25 Defence lab it costs 250m metal and oil and you say about filling our res stores up, that SHOULD be the LEAST you guys do, it's only a reasonable 1st step only though. Come on, it costs 467 Gold to instantly upgrade the Defence lab from 24 to 25, my upgrade had completed 7 out of the 9 days it takes. How is 50 gold any use for this? How is this even remotely fair?
You say not everyone is going to be happy, well maybe if you guys did deal with this issue properly, professionally and fairly you wouldn't try and palm off some half a$$ed lazy blanket fix, one solution for all. You realise that this was not caused by myself or the rest of the playerbase right? So why is it that we have to pay for Kixeye mistakes (again, like usual)? Is it really that hard to do the right thing, have some pride and integrity in your role and take responsibility for your mistakes?
Such things leave a terrible taste in your mouth, makes me spend less, on the flip side bit of goodwill can work wonders, make me spend more. Time for some Customer service and Economics lessons methinks
It's a very simple procedure to roll back to the last saved version of the game to get back the messed up upgrades. Anyone who has worked with databases before can tell you it's not even half as difficult as kixeye makes it seem for us. You don't even have to roll back the game to last saved state before maintenance, all they had to do was to look at the saved logs of game data (base upgrades in particular) before the maintenance to figure out what messed up. Any coder or designer who is worth their mettle can figure it out. It's not rocket science.
Once you figure it out, there are 2 simple options to compensate players. If the upgrade was more than 50% completed before maintenance, it can be completed for those players. And for those, whose upgrades were not even 50% complete, pay them gold equivalent to the lost time.
But kixeye is the epitome of unfair business practices which we all know. And which they keep surpassing their own level of incompetence and ridiculous perception of reparations. So don't expect anything from kixeye.
seriously lost 5 days of upgrade they credit 50 gold 11 day upgrade on cc lost it all
Unfortunately, the scale and severity of the problem to players is a worthless factor to Kixeye, the only concern is applying the easiest fix possible, wouldn't want Kixeye employees to have to do their job now would we!
YOU TOOK AWAY MY ABILITY TO POST PICTURE , BUT YOU KNOW THE 50 GOLD POP UP OFFER ///THAT SAYS I HAVE 7 DAYS TO ACCEPT. YOU ARE REALLY JUST OFFERING THIS WITH THE STUPIDITY TO BELIEVE THAT THIS IS GOING TO MAKE PEOPLE HAPPY,,,,,,,,,,,DO YOU KNOW WHAT FAIRNESS IS >>>>IT IS BEHAVIOR BASED ON OR BEHAVING ACCORDING TO THE PRINCIPLES OF EQUALITY AND JUSTICE........DO YOU REALLY THINK YOUR OFFER IS FAIR?????????????????????????????????????????
I WANT MY DEFENSE LAB UPGRADED TO LEVEL 25..............ID is: 16820244
I was 1.5 days away from completing the 6 day upgrade to def lab lvl 22. The offer of 50 gold and full res is not reasonable compensation for me. I already had 250+ mil in res. I can only hold 383 mil. 50 gold and full res won't get me anywhere near to where I was.
Kix needs to do better by us players affected by this. ESPECIALLY to those who were not involved in manipulating their buildings unfairly. Like me. It seems when Kix makes one of these blanket bug/hack fixes the honest players get screwed.
I feel like if I click on that button I'm screwing myself again I have been awarded 50 gold and I can fill up my metal and oil in compensation for 8 days of lost upgrades ..then you make up some excuse that you did something to secure building placement and base expansions that screwed all of us without warning to the players.... I call bull **** .. if you would have warned us I would have coined the 12 hours instead now its an 16 day upgrade and for some of us its a 24 day upgrade for those that lost the weapons labs .. this is not the way to handle this .. and the owner of this company is a Tennessee grad I would expect so much more ..
Kixeye this has to be a joke - 50 gold in not enough compensation for something your maintenance caused. Not only are players out the time invested in upgrading, you expect us to restart the same upgrade and wait the allotted time for the upgrade you canceled. When the fact is we could have moved on to a new upgrade - make it right.
R u fking nutts or what the heck u guys been smoking!!! U guys did the maintenance to fix some stuff but instead u made it f******ing worse!!! Been upgrading my defence lab for last lab for 5days had only few days left and u guys took the servers down and finished some stuff but killed my upgrade just wow !!! U think 50 gold can instantly upgrade defence lab yeah ofcourse its impossible right either make my defence lab to where it was or upgrade it and and please stop doning maintenance if u are not sure of that maintenance going to fix stuff or going to make it even worse f***** this
they are looking at this as a way to make a buck ..I bet... start the new upgrade and you will get to a point that you will want to coin it .. what has happened to loyalty .. I read a thread about a bout a mnth ago from golden retriever I think it was ..the head honcho dude ..I remember he said "we are the reason they get up and do there jobs"
then this happens you would think after a thread like that and a mistake like this that all of us get our upgrades done the way they should be.. or set back to the correct completion points.. being given 50 gold and thinking about that thread of the golden retriever dude really makes him look hypocritical...
We all know kixeye is never going to compensate players in the range of 200 or 300+ gold just for their mess. I also understand kixeye's perspective that if they give such amount of gold to players, that gold can be misused (by misuse I mean it can be used for other purposes like coining repairs) which defeats the purpose of reparations.
But having said that, kixeye management should have at least thought of some decent compensation options if not gold, rather than making a 1 stop fix for all with lousy 50 gold.
I have already given 2 options in my earlier post as to how they could have compensated for the mess. There are other ways I can think of giving reparations.
They can upgrade some other buildings like platforms worth the amount for time lost by a player. For instance if a player lost 4-5 days on Defense Lab which was a 9 day upgrade, they can upgrade at least couple of lvls on platforms for that player which amount to 4-5 days. Although it's not a direct compensation, it's a fair one since players don't lose time.
Kixeye fail to take into consideration that time is also a resource for us players. All base upgrades are long upgrades and it's not the resources or thorium that is the limiting factor, but it's the time needed to upgrade them.
Now if kixeye decides to take the route I mentioned above, they will at least be compensating us for the time we lost in upgrades. Let's face it, nobody cares about losing resources anymore. If I fill my resources to the max and wake up tomorrow to empty storages, I wouldn't even come here and post on forums. But losing time (days) on an upgrade is like losing a paycheck for that week or month. You can't get it back.
Why can't they come up with different ideas to compensate players than their usual 50gold and shut your mouth b.s?
50 **** gold and about 15 minutes worth of farming to replace 3 and half days of a upgrade. What a **** joke. And as stupid as you **** are your probably wondering why people are leaving this game. You **** us every chance you get and expect us to stick around.
my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways.
my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways.
Oh Fk you and your self righteous, holier than thou attitude. When you make a blunder, you apologize and make amends for your blunder, not pretend it didn't happen.
my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways.
Oh Fk you and your self righteous, holier than thou attitude. When you make a blunder, you apologize and make amends for your blunder, not pretend it didn't happen.
have they not apologized for it??? have they not given those affected 50 gold for the blunder?? have they not admitted they made a mistake??? lol you sir, have no idea what you're talking about, i scrolled through 5 pages in this threat and saw all these people who got 50 gold and i didn't get any gold, and what do i see??? i see them crying that the $5 worth of gold they were given for FREE isn't enough. you wanna talk about people being self righteous?? look at the cry babies here complaining that they got 50 gold for FREE before you start throwing shade my way.
but by all means, keep flagging my replies as "troll" or "Abusive" when the mods look at it, they LAUGH. stop being but hurt, take your FREE 50 gold, and go play the darn game.
but by all means, keep flagging my replies as "troll" or "Abusive" when the mods look at it, they LAUGH. stop being but hurt, take your FREE 50 gold, and go play the darn game.
Mine seem not to be affected either. Perhaps because I didn’t log in between the two downtimes, but that’s just a guess lol. I’ll check again in the morning
I'm sorry, CM, but you must see how derisory this compensation package is.
The cost in game is beyond 50 gold in most regards. 50 gold will hardly pay for a round of repairs on a toon, let alone building upgrades. The Kixeye Team must see this.
Building upgrades are the most costly expense in the game. I was 4 days into a defense lab upgrade when it stopped. Full upgrade to DL is 384 gold. 50 gold is a bit shy.
They really need to revisit this again and come up with a better deal. I've not seen one player here or in game who is satisfied by how Kixeye has attempted to resolve this particular concern of the players.
Considering we all have years of building upgrades to go, a better solution would have been to upgraded the particualr building effected by one level. This would go a long way to address the frustration vented by the players here.
You say not everyone is going to be happy, well maybe if you guys did deal with this issue properly, professionally and fairly you wouldn't try and palm off some half a$$ed lazy blanket fix, one solution for all. You realise that this was not caused by myself or the rest of the playerbase right? So why is it that we have to pay for Kixeye mistakes (again, like usual)? Is it really that hard to do the right thing, have some pride and integrity in your role and take responsibility for your mistakes?
Such things leave a terrible taste in your mouth, makes me spend less, on the flip side bit of goodwill can work wonders, make me spend more. Time for some Customer service and Economics lessons methinks
It's a very simple procedure to roll back to the last saved version of the game to get back the messed up upgrades. Anyone who has worked with databases before can tell you it's not even half as difficult as kixeye makes it seem for us. You don't even have to roll back the game to last saved state before maintenance, all they had to do was to look at the saved logs of game data (base upgrades in particular) before the maintenance to figure out what messed up. Any coder or designer who is worth their mettle can figure it out. It's not rocket science.
Once you figure it out, there are 2 simple options to compensate players. If the upgrade was more than 50% completed before maintenance, it can be completed for those players. And for those, whose upgrades were not even 50% complete, pay them gold equivalent to the lost time.
But kixeye is the epitome of unfair business practices which we all know. And which they keep surpassing their own level of incompetence and ridiculous perception of reparations. So don't expect anything from kixeye.
I WANT MY DEFENSE LAB UPGRADED TO LEVEL 25..............ID is: 16820244
Kix needs to do better by us players affected by this. ESPECIALLY to those who were not involved in manipulating their buildings unfairly. Like me. It seems when Kix makes one of these blanket bug/hack fixes the honest players get screwed.
R u fking nutts or what the heck u guys been smoking!!! U guys did the maintenance to fix some stuff but instead u made it f******ing worse!!! Been upgrading my defence lab for last lab for 5days had only few days left and u guys took the servers down and finished some stuff but killed my upgrade just wow !!! U think 50 gold can instantly upgrade defence lab yeah ofcourse its impossible right either make my defence lab to where it was or upgrade it and and please stop doning maintenance if u are not sure of that maintenance going to fix stuff or going to make it even worse f***** this
then this happens you would think after a thread like that and a mistake like this that all of us get our upgrades done the way they should be.. or set back to the correct completion points.. being given 50 gold and thinking about that thread of the golden retriever dude really makes him look hypocritical...
We all know kixeye is never going to compensate players in the range of 200 or 300+ gold just for their mess. I also understand kixeye's perspective that if they give such amount of gold to players, that gold can be misused (by misuse I mean it can be used for other purposes like coining repairs) which defeats the purpose of reparations.
But having said that, kixeye management should have at least thought of some decent compensation options if not gold, rather than making a 1 stop fix for all with lousy 50 gold.
I have already given 2 options in my earlier post as to how they could have compensated for the mess. There are other ways I can think of giving reparations.
They can upgrade some other buildings like platforms worth the amount for time lost by a player. For instance if a player lost 4-5 days on Defense Lab which was a 9 day upgrade, they can upgrade at least couple of lvls on platforms for that player which amount to 4-5 days. Although it's not a direct compensation, it's a fair one since players don't lose time.
Kixeye fail to take into consideration that time is also a resource for us players. All base upgrades are long upgrades and it's not the resources or thorium that is the limiting factor, but it's the time needed to upgrade them.
Now if kixeye decides to take the route I mentioned above, they will at least be compensating us for the time we lost in upgrades. Let's face it, nobody cares about losing resources anymore. If I fill my resources to the max and wake up tomorrow to empty storages, I wouldn't even come here and post on forums. But losing time (days) on an upgrade is like losing a paycheck for that week or month. You can't get it back.
Why can't they come up with different ideas to compensate players than their usual 50gold and shut your mouth b.s?