MERGED: Base Upgrades Cancelled After Downtime

  • Philip Foglar
    Philip Foglar
    Force to be Reckoned With
    Joined Nov 2012 Posts: 1,761
    Well, I then count myself lucky! Saw this thread while I was waiting for the game to load and was about to freak!! My Defence Lab would have less than 24 hours to go until it reaches lvl 25, so unless 50 gold is able to upgrade it instantly, that's not going to cut it! And max res is also a big insult to injury by comparison to the week plus that would have been lost! A more sensible compensation would be to simply bump the affected player's base upgrade as if it had finished, gold and res is a pitiful thing to give out for this kind of blunder. But, luckily I am not affected by this, and have taken screenshots now to ensure that I have record of this.
  • Redeemer
    Redeemer
    Unicorn Overlord
    Joined Apr 2012 Posts: 3,698

    @Irishtroll said:
    all working good see no issues with anything upgrade ok rest still as I left them 

    Mine seem not to be affected either. Perhaps because I didn’t log in between the two downtimes, but that’s just a guess lol. I’ll check again in the morning

      WC ID 3439259
  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    I had 12 hours left on a level 11 CC upgrade 
  • T-130n3
    T-130n3
    Greenhorn
    Joined Feb 2013 Posts: 14
    thanks kixeye but the free 50 isn't even close to the time I lost...It's been a fun 6 years, had my base reset and now this, I quit. 
  • JOHN HH
    JOHN HH
    Greenhorn
    Joined Sep 2014 Posts: 8
    agreed
  • SmokinNevilsHze
    SmokinNevilsHze
    Skilled Warrior
    Joined Mar 2013 Posts: 478
    as well as the 9 days to do level 25 Defence lab it costs 250m metal and oil and you say about filling our res stores up, that SHOULD be the LEAST you guys do, it's only a reasonable 1st step only though. Come on, it costs 467 Gold to instantly upgrade the Defence lab from 24 to 25, my upgrade had completed 7 out of the 9 days it takes. How is 50 gold any use for this? How is this even remotely fair? 

    You say not everyone is going to be happy, well maybe if you guys did deal with this issue properly, professionally and fairly you wouldn't try and palm off some half a$$ed lazy blanket fix, one solution for all. You realise that this was not caused by myself or the rest of the playerbase right? So why is it that we have to pay for Kixeye mistakes (again, like usual)? Is it really that hard to do the right thing, have some pride and integrity in your role and take responsibility for your mistakes?

    Such things leave a terrible taste in your mouth, makes me spend less, on the flip side bit of goodwill can work wonders, make me spend more. Time for some Customer service and Economics lessons methinks
  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    its called negligence... 
  • ScorpionUnit
    ScorpionUnit
    Skilled Warrior
    Joined Feb 2013 Posts: 346
    50 gold is not enough for the lost time the upgrade time for lvl 22 defense lab is 6 days or 321 gold. 
  • falcon10
    falcon10
    Potential Threat
    Joined Aug 2012 Posts: 72
    i was 6 days in to a 9 day upgrade lvl 25 defense lab now stopped 
  • Brian17746
    Brian17746
    Potential Threat
    Joined Dec 2013 Posts: 40
     seriously  lost 5 days of upgrade they credit 50 gold  11 day upgrade on cc   lost it all

  • SmokinNevilsHze
    SmokinNevilsHze
    Skilled Warrior
    Joined Mar 2013 Posts: 478
     seriously  lost 5 days of upgrade they credit 50 gold  11 day upgrade on cc   lost it all

    Unfortunately, the scale and severity of the problem to players is a worthless factor to Kixeye, the only concern is applying the easiest fix possible, wouldn't want Kixeye employees to have to do their job now would we!
  • Jim_W964
    Jim_W964
    Minor Nuisance
    Joined Mar 2013 Posts: 129
    YOU TOOK  AWAY MY ABILITY TO POST PICTURE , BUT YOU KNOW THE 50 GOLD POP UP OFFER ///THAT SAYS I HAVE 7 DAYS TO ACCEPT.    YOU ARE REALLY JUST OFFERING THIS WITH THE STUPIDITY TO BELIEVE THAT THIS IS GOING TO MAKE PEOPLE HAPPY,,,,,,,,,,,DO YOU KNOW WHAT FAIRNESS IS >>>>IT IS BEHAVIOR BASED ON OR BEHAVING ACCORDING TO THE PRINCIPLES OF EQUALITY AND JUSTICE........DO YOU REALLY THINK YOUR OFFER IS FAIR?????????????????????????????????????????



    I  WANT  MY DEFENSE LAB UPGRADED TO LEVEL 25..............ID is: 16820244
  • BuckMann
    BuckMann
    Skilled Warrior
    Joined Jun 2014 Posts: 571
    I was 1.5 days away from completing the 6 day upgrade to def lab lvl 22. The offer of 50 gold and full res is not reasonable compensation for me. I already had 250+ mil in res. I can only hold 383 mil. 50 gold and full res won't get me anywhere near to where I was.

    Kix needs to do better by us players affected by this. ESPECIALLY to those who were not involved in manipulating their buildings unfairly. Like me. It seems when Kix makes one of these blanket bug/hack fixes the honest players get screwed.    
  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    I feel like if I click on that button I'm screwing myself again I have been awarded 50 gold and I can fill up my metal and oil in compensation for 8 days of lost upgrades ..then you make up some excuse that you did something to secure building placement and base expansions that screwed all of us without warning to the players.... I call bull **** .. if you would have warned us I would have coined the 12 hours instead now its an 16 day upgrade and for some of us its a 24 day upgrade for those that lost the weapons labs .. this is not the way to handle this .. and the owner of this company is a Tennessee grad I would expect so much more ..
  • ScorpionUnit
    ScorpionUnit
    Skilled Warrior
    Joined Feb 2013 Posts: 346
    Kixeye this has to be a joke - 50 gold in not enough compensation for something your maintenance caused. Not only are players out the time invested in upgrading, you expect us to restart the same upgrade and wait the allotted time for the upgrade you canceled. When the fact is we could have moved on to a new upgrade - make it right.

  • devilnuts
    devilnuts
    Minor Nuisance
    Joined Apr 2013 Posts: 193
    really credited with 50 gold? thats an insult. 9 days into a 12 day upgrade.  do the math
  • M.Kashi
    M.Kashi
    Potential Threat
    Joined Sep 2014 Posts: 92

    R u fking nutts or what the heck u guys been smoking!!! U guys did the maintenance to fix some stuff but instead u made it f******ing worse!!! Been upgrading my defence lab for last lab for 5days had only few days left and u guys took the servers down and finished some stuff but killed my upgrade just wow !!! U think 50 gold can instantly upgrade defence lab yeah ofcourse its impossible right either make my defence lab to where it was or upgrade it and and please stop doning maintenance if u are not sure of that maintenance going to fix stuff or going to make it even worse f***** this

  • ViktorV
    ViktorV
    Potential Threat
    Joined Jun 2011 Posts: 35
    Not just base, my repairs on toons were cancelled and not completed
  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    they are looking at this as a way to make a buck ..I bet... start the new upgrade and you will get to a point that you will want to coin it .. what has happened to loyalty .. I read a thread about a bout a mnth ago from golden retriever  I think it was ..the head honcho dude ..I remember he said "we are the reason they get up and do there jobs"

    then this happens you would think after a thread like that and a mistake like this that all of us get our upgrades done the way they should be.. or set back to the correct completion points.. being given 50 gold and thinking about that thread of the golden retriever dude really makes him look hypocritical...    
  • Alok r
    Alok r
    Skilled Warrior
    Joined Sep 2016 Posts: 555

    We all know kixeye is never going to compensate players in the range of 200 or 300+ gold just for their mess. I also understand kixeye's perspective that if they give such amount of gold to players, that gold can be misused (by misuse I mean it can be used for other purposes like coining repairs) which defeats the purpose of reparations.
    But having said that, kixeye management should have at least thought of some decent compensation options if not gold, rather than making a 1 stop fix for all with lousy 50 gold.
    I have already given 2 options in my earlier post as to how they could have compensated for the mess. There are other ways I can think of giving reparations.
    They can upgrade some other buildings like platforms worth the amount for time lost by a player. For instance if a player lost 4-5 days on Defense Lab which was a 9 day upgrade, they can upgrade at least couple of lvls on platforms for that player which amount to 4-5 days. Although it's not a direct compensation, it's a fair one since players don't lose time.
    Kixeye fail to take into consideration that time is also a resource for us players. All base upgrades are long upgrades and it's not the resources or thorium that is the limiting factor, but it's the time needed to upgrade them.
    Now if kixeye decides to take the route I mentioned above, they will at least be compensating us for the time we lost in upgrades. Let's face it, nobody cares about losing resources anymore. If I fill my resources to the max and wake up tomorrow to empty storages, I wouldn't even come here and post on forums. But losing time (days) on an upgrade is like losing a paycheck for that week or month. You can't get it back.
    Why can't they come up with different ideas to compensate players than their usual 50gold and shut your mouth b.s?

  • prim8
    prim8
    Skilled Warrior
    Joined Aug 2012 Posts: 566
    I didn't not even get the oil and metal lol 
  • reade.muncy
    reade.muncy
    Potential Threat
    Joined Mar 2013 Posts: 74
    edited 10 Nov 2017, 4:45AM
    50 **** gold and about 15 minutes worth of farming to replace 3 and half days of a upgrade. What a **** joke. And as stupid as you **** are your probably wondering why people are leaving this game. You **** us every chance you get and expect us to stick around. 
  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    edited 10 Nov 2017, 4:49AM
    my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways. 
    GodScope
  • SAMURAI_JAY
    SAMURAI_JAY
    Incursion Leader
    Joined Nov 2013 Posts: 1,299
    yep it cost 173 gold to change my bunker. not sure what upgrades are 50 gold
    Image result for the best tank in the world pictures
  • Domagonic
    Domagonic
    Strike-force Captain
    Joined Nov 2011 Posts: 798
    GodScope said:
    my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways. 
    Oh Fk you and your self righteous, holier than thou attitude. When you make a blunder, you apologize and make amends for your blunder, not pretend it didn't happen.
    The Balance Between Good and Evil is Me.
  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    Domagonic said:
    GodScope said:
    my game works fine, none of my UG's got stopped, i was unaffected, and to those who complain about " waaaaahhh 50 free gold isn't enough!! i want moooooore give me more free gold!!" shut up. be grateful you got anything at all. they don't have to give you ANYTHING for these mess ups, but they do anyways. so be grateful for the fact you actually got some dang gold. i remember a few years ago i had my base reset by accident, and when i got my account restored, did i get gold from kixeye? no. did i get free res and thor from kixeye? no.. wanna know what i got?? SWEET FK ALL!!!! stop complaining about getting 50 gold FOR FREE. that's $5 more than most of you leeches would pay anyways. 
    Oh Fk you and your self righteous, holier than thou attitude. When you make a blunder, you apologize and make amends for your blunder, not pretend it didn't happen.
    have they not apologized for it??? have they not given those affected 50 gold for the blunder?? have they not admitted they made a mistake??? lol you sir, have no idea what you're talking about, i scrolled through 5 pages in this threat and saw all these people who got 50 gold and i didn't get any gold, and what do i see??? i see them crying that the $5 worth of gold they were given for FREE isn't enough. you wanna talk about people being self righteous?? look at the cry babies here complaining that they got 50 gold for FREE before you start throwing shade my way. 

    GodScope
  • GodScope
    GodScope
    Potential Threat
    Joined Jul 2013 Posts: 91
    edited 10 Nov 2017, 4:56AM
    but by all means, keep flagging my replies as "troll" or "Abusive" when the mods look at it, they LAUGH. stop being but hurt, take your FREE 50 gold, and go play the darn game.
    GodScope
  • jim.folly.355
    jim.folly.355
    Minor Nuisance
    Joined Jun 2013 Posts: 172
    GodScope said:
    but by all means, keep flagging my replies as "troll" or "Abusive" when the mods look at it, they LAUGH. stop being but hurt, take your FREE 50 gold, and go play the darn game.
    L M F A O
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