“@CM_CHRIS” I played the smash & grab and obtained several million points. I spent these points on credits to refit a Guardian cruiser. I had the harmonic shields, three pulse cannons, a xeno armored thruster, and a handful of Tungsten Armor II. I started a refit with these credits, along with an arrester beam III to take advantage of the refit discount. After the build had started, I realized I forgot to fit on a beam capacitor, so I stopped the build so I could add on the capacitor during the discount. Little did I know that by doing so, I lost all the credits. I have entered a support ticket and the response to this point has been “yup, that’s how they work. Nothing we can do”.
I find this reply and mechanic to be unacceptable. The refit wasn’t complete, because I had other things on the ship - so the equipment wasn’t technically fitted to the ship. I should be able to use those credits. I spent a lot of time and spent coins on the event.
I’m not going to act like I’m some gigantic coiner, but I do spend between $25-$50 a month. If you can not do anything to return the credits I guarantee you will not see another penny from me. It’s up to you to decide if you want my business any further.
Thanks for your reply.