Battle Pirates is quickly approaching its seventh year as a live game. As a company, KIXEYE works hard to constantly deliver new content and continue to expand the scope (and fun!) of the game. One of the things that makes working on this game so fulfilling is how involved the Battle Pirates community is. The whole universe of the game is created as much by your passion and dedication, as it is by our designers. This is YOUR game.
With that in mind we’ve partnered with a company that helps to connect players with questions about the game to a small number of carefully selected Battle Pirates player experts. These experts have been selected based on their knowledge of the game and positive interaction with the rest of the community.
What happens when I submit a support ticket?
Depending on the nature of your question it will either be routed to a KIXEYE agent or one of our player experts. If player experts are unable to answer a question they’ve been sent it will be passed along to KIXEYE agents, preserving your place in the queue.
Which types of questions will expert's answer?
Player experts will primarily receive questions that they can resolve with their understanding of the game alone since they won't have access to the player data agents normally do. Questions that relate to payment or involve personal information will be sent directly to KIXEYE agents.
Why make this change?
During our testing questions sent to player experts were resolved significantly faster (many questions were answered in minutes) while providing high quality and well-received advice to players. Because we have players around the world we are able to answer questions nearly 24/7 providing help when it would otherwise be difficult.
How do I apply to be a player expert?
We are not currently accepting new applications for player experts. Periodically we will hand select and invite new members through the email address you have registered with Battle Pirates.
We’re excited about continuing to empower our players to help each other and reward them for doing so. Here’s to another seven years!
No Quarter, No Mercy.