Meet Your New Community Manager...

  • october30th
    october30th
    Potential Threat
    Joined Oct 2016 Posts: 67

    @Crazybaker49085 said:
    I agree..a forum mod for vega, with a level 10 account, to me doesn't know enough about the game to moderate a forum on it...it's kind of insulting that the mods aren't a level 40 or above. That usually means they know a thing or 2 about the game and all the issues we've had and concerns. A level 10 doesn't know anything we've had concerns or complaints about and shouldn't have any business being a mod shutting down posts he has no idea about

    I have to agree on this one. A level 10 moderators are not qualified to mod. They need more experience in the game first. That shows how they just closed and deleted posts.

    Cops dont have to commit a crime to see what is and what isnt one. Janitors dont have to spill a certain number of things to be able to clean it up. Moderators are basically just that, janitors. Feedback is appreciated and welcomed, but it has to be done within guidelines. We only close stuff that is against general rules (which are posted up).  You dont have to be any level to do that. 
    If you put it that way:

    > Programmers don't need to know a single programming language to be a programmer
    > Cops don't need to know the law to enforce it
    > Banks don't need money to hand out loans

    I think the issue you mods are having so many clashes with players is that you are not sympathising with our issues, you can't sympathise with our issues cause you don't even play the game. You dismiss them, put a wall of closed threads and do not consider our concerns. We players feel powerless to make any sort of shift in shaping VC into a game we enjoy, so we make our tone more aggressive to deliver our point. It's a vicious cycle resulting in a senseless back and forth.

    Mods aren't even explicitly acknowledging there's a problem at all, let alone providing any transparency in light of future relief to players. They just march in and shut the players down like Russia did to Crimea. We players, as aggravated as we are, is not without reason or rhyme. 
    Sympathizing does not mean that we let you violate the forum rules :) 

    There have been quite a few well thought posts expressing the displeasure of this weekend that have been left to stand. Why? Well they do not violate the forum rules and are well reasoned and well thought out. 

    You can easily express yourself and your displeasure and stay within the rules. You can even contact the mod that closed your thread down (as a few have with me) and asked how it could be changed so that it can meet the forum rules.

    We do not want to stop good discussion, but we will stop all discussion we find that violates the rules of the company forums.
    You are lying, when I contacted you because you deleted my post, you told me to complain to the CM...you were unable to tell me what was wrong in my post of over 200 words, you just stated, i do not have it, please ask CM for a review. I have the screen shots so if you wish I can publish them, but I refrain since a private ones, my last message to you was...please let me know you are able to provide the exact sentences that you did not like!

    I gave you the reason for the actions I took against your post/thread :) It is in the first post I made to you in private. You just refuse to accept that and hence you will need to speak to the CM about your issues. 

    Seeing as you are not restricted on the forums (you are not behind bars) or banned, the friendly warning I gave you should be taken as that a warning that you broke the rules once and that further breaking of those said rules will result in further warning and restrictions. Please read the forum rules or you can easily see what will happen with continuing to break them.
    Can I post the PMs so everyone can judge?
  • No..Beard
    No..Beard
    Unicorn Overlord
    Joined Jun 2010 Posts: 3,793
    edited 11 Oct 2016, 2:19PM

    @Crazybaker49085 said:
    I agree..a forum mod for vega, with a level 10 account, to me doesn't know enough about the game to moderate a forum on it...it's kind of insulting that the mods aren't a level 40 or above. That usually means they know a thing or 2 about the game and all the issues we've had and concerns. A level 10 doesn't know anything we've had concerns or complaints about and shouldn't have any business being a mod shutting down posts he has no idea about

    I have to agree on this one. A level 10 moderators are not qualified to mod. They need more experience in the game first. That shows how they just closed and deleted posts.

    Cops dont have to commit a crime to see what is and what isnt one. Janitors dont have to spill a certain number of things to be able to clean it up. Moderators are basically just that, janitors. Feedback is appreciated and welcomed, but it has to be done within guidelines. We only close stuff that is against general rules (which are posted up).  You dont have to be any level to do that. 
    If you put it that way:

    > Programmers don't need to know a single programming language to be a programmer
    > Cops don't need to know the law to enforce it
    > Banks don't need money to hand out loans

    I think the issue you mods are having so many clashes with players is that you are not sympathising with our issues, you can't sympathise with our issues cause you don't even play the game. You dismiss them, put a wall of closed threads and do not consider our concerns. We players feel powerless to make any sort of shift in shaping VC into a game we enjoy, so we make our tone more aggressive to deliver our point. It's a vicious cycle resulting in a senseless back and forth.

    Mods aren't even explicitly acknowledging there's a problem at all, let alone providing any transparency in light of future relief to players. They just march in and shut the players down like Russia did to Crimea. We players, as aggravated as we are, is not without reason or rhyme. 
    Sympathizing does not mean that we let you violate the forum rules :) 

    There have been quite a few well thought posts expressing the displeasure of this weekend that have been left to stand. Why? Well they do not violate the forum rules and are well reasoned and well thought out. 

    You can easily express yourself and your displeasure and stay within the rules. You can even contact the mod that closed your thread down (as a few have with me) and asked how it could be changed so that it can meet the forum rules.

    We do not want to stop good discussion, but we will stop all discussion we find that violates the rules of the company forums.
    You are lying, when I contacted you because you deleted my post, you told me to complain to the CM...you were unable to tell me what was wrong in my post of over 200 words, you just stated, i do not have it, please ask CM for a review. I have the screen shots so if you wish I can publish them, but I refrain since a private ones, my last message to you was...please let me know you are able to provide the exact sentences that you did not like!

    I gave you the reason for the actions I took against your post/thread :) It is in the first post I made to you in private. You just refuse to accept that and hence you will need to speak to the CM about your issues. 

    Seeing as you are not restricted on the forums (you are not behind bars) or banned, the friendly warning I gave you should be taken as that a warning that you broke the rules once and that further breaking of those said rules will result in further warning and restrictions. Please read the forum rules or you can easily see what will happen with continuing to break them.
    Can I post the PMs so everyone can judge?
    If you want to get banned, go ahead.
    THAT would be a clear violation of the TOS !


    Gentle advice:

    This is not a democracy. It is a private forum put up by a game developer.
    You are not quite as important to this forum as you may believe.
    There are rules here for good reasons.
    Arguing with staff and mods or 'debating' about their actions is not how it works around here.

    Disclaimer:
    I have NO connection with KIXEYE other than as a forum member and long-time player of their games. I do not speak for them nor do I represent them in any way.

    BP ID: 1038         WC ID: 1476        VC ID: 18589     Tome ID: 3698   

    image

  • october30th
    october30th
    Potential Threat
    Joined Oct 2016 Posts: 67
    Nobody is debating the actions of the mods, I am stating that what specialist aka spec states on the forums
    quote
    You can even contact the mod that closed your thread down (as a few have with me) and asked how it could be changed so that it can meet the forum rules.
    unquote
    does not reflects his actions, specifically because I asked him what was wrong in my post and he was unable to point out.
    I am not questioning his authority as a mod.

  • ToyotaObsession
    ToyotaObsession
    Unicorn Overlord
    Joined Oct 2012 Posts: 5,983

    @Andrew Miller64 said:
    This forum is full of customers, not asylum patients. You are toxic to the discussion and getting dangerously close to personal insults, which is absolutely not the role of a moderator. You @ToyotaObsession are breaking the forum rules more than anyone on this thread.

    No one cannot moderate a discussion that they don't fully understand. That was the key point here.

    Now now flattery will get you nowhere.

    It's not hard to discern the difference between a curse filled rant and a thoughtful comment/discussion.

    I'm setting the expectations for everyone to follow. It's not up for debate. The rules are for the entire board and will be followed. Period.

    The Rules we talk about constantly
    Report hackers because of the rules.
    Submit a ticket if you qualify.

    Questions? Concerns? PM me.                                            image
  • Kal El 69
    Kal El 69
    Greenhorn
    Joined Jan 2014 Posts: 1

    @Andrew Miller64 said:
    This forum is full of customers, not asylum patients. You are toxic to the discussion and getting dangerously close to personal insults, which is absolutely not the role of a moderator. You @ToyotaObsession are breaking the forum rules more than anyone on this thread.

    No one cannot moderate a discussion that they don't fully understand. That was the key point here.

    Now now flattery will get you nowhere.

    It's not hard to discern the difference between a curse filled rant and a thoughtful comment/discussion.

    I'm setting the expectations for everyone to follow. It's not up for debate. The rules are for the entire board and will be followed. Period.

    VEGA Conflict
    So if I told you to "eat a ****", would that be braking the rules?

  • Worthington3
    Worthington3
    Strike-force Captain
    Joined May 2016 Posts: 713
    edited 11 Oct 2016, 5:36PM

    To Specialist aka Specs //:ToyotaObsession :

    I'm just going to post a link back to an earlier post of mine ;


    Also, loose the attitude man (Not directed to any one Mod, just a general statement 0 I've seen some exceptionally polite mods who've done a better job of keeping there cool in this situation then I ever could. And I've seen a few cocky and/or dismissive and/or borderline inflammatory posts from some mods - which helps nobody and just keeps everyone mad at each-other). We're all adults here, or should be, no need to treat us like misbehaving kids (although I'm sure some actually need to be treated as such). This has been a stressful weekend for everyone, emotions are high, and we ALL need to work on deescalation. So that means I don't make endless stupid topics about how evil Kixeye and the Mods are, and you don't act smug or otherwise rub salt in the wound.

    So let's keep things productive shall we?

    Respect is a 2 way street mate. Has to be earned both ways.

    If you act in a childish and smug manner towards me, another poster, or the wider community you'll get called on it by me. I don't care if your name is blue or not. if you can jail/ban/whatever me or not, I will not allow such attitudes and/or actions to go unchallenged. I would expect nothing less from you if our roles were reversed.

    Junren-JS said:
    (Text)
    Now this is a fair point, and something the community needs to keep in mind. Hopefully, an official statement will be forthcoming sooner rather then later, but I want the various parties involved to take whatever amount of time needed to do a through job. Perhaps releasing a statement when done?
  • october30th
    october30th
    Potential Threat
    Joined Oct 2016 Posts: 67

    To Specialist aka Specs //:ToyotaObsession :

    I'm just going to post a link back to an earlier post of mine ;


    Also, loose the attitude man (Not directed to any one Mod, just a general statement 0 I've seen some exceptionally polite mods who've done a better job of keeping there cool in this situation then I ever could. And I've seen a few cocky and/or dismissive and/or borderline inflammatory posts from some mods - which helps nobody and just keeps everyone mad at each-other). We're all adults here, or should be, no need to treat us like misbehaving kids (although I'm sure some actually need to be treated as such). This has been a stressful weekend for everyone, emotions are high, and we ALL need to work on deescalation. So that means I don't make endless stupid topics about how evil Kixeye and the Mods are, and you don't act smug or otherwise rub salt in the wound.

    So let's keep things productive shall we?

    Respect is a 2 way street mate. Has to be earned both ways.

    If you act in a childish and smug manner towards me, another poster, or the wider community you'll get called on it by me. I don't care if your name is blue or not. if you can jail/ban/whatever me or not, I will not allow such attitudes and/or actions to go unchallenged. I would expect nothing less from you if our roles were reversed.


    There have been several instances where specialist aka spec has replied with contempt to posters, or at least i feel that he did so, that has nothing to do with is actions has mod, I am not disputing his actions, but he has lied in his posts (and I have prof of it).
    here is the catch 22, a mod can lie on the forums and we cannot proof it without breaking the forum rules... I asked him earlier if I could post the evidence, but he strangely has not replied to me. Note that i am not talking about his actions of banning/cleaning/closing/etc... I am talking about the integrity of the person when he makes statements on the forums. I believe that there is no rule that stops players to comment on statements made by the mods unless we are arguing about their actions
  • Junren-JS
    Junren-JS
    Force to be Reckoned With
    Joined Sep 2013 Posts: 1,591
    Hyperius said:
    Why are all of your posts so visually interesting that I am compelled to read them?

    >_>
    Because he is sucking up and people are drawn to getting their ego stroked...
    You say one thing, I say "actually getting listened to"

    Learn how to pose a thing to someone, and you can talk to them about anything.  It's called diplomacy.  The alternative is... Well this.  :p
    Burning all your bridges means that sooner or later you're alone on an island, bereft of allies or means to get anywhere.  Seek to build bridges in all things, treat even your opponents with respect.  Crush them only when there is no other recourse and they hinder your movement forward. 
  • sleuthyRogue
    sleuthyRogue
    Incursion Leader
    Joined Jun 2015 Posts: 1,144
    Respect is a 2 way street mate. Has to be earned both ways.
    Thing is, mods aren't looking for respect, that's already been stated. All they're looking for is order.
  • Khemul
    Khemul
    Incursion Leader
    Joined Sep 2016 Posts: 1,436

    @october30th said:
    I am talking about the integrity of the person when he makes statements on the forums. I believe that there is no rule that stops players to comment on statements made by the mods unless we are arguing about their actions

    Grey area. I could think of a couple ways that the rules could be stretched to cover it.

    Personally I'd siggest dropping it, or PMing Swag if you have an issue with a certain mod. Dragging it out here is just going to hurt any case you could make.

  • Worthington3
    Worthington3
    Strike-force Captain
    Joined May 2016 Posts: 713
    Respect is a 2 way street mate. Has to be earned both ways.
    Thing is, mods aren't looking for respect, that's already been stated. All they're looking for is order.
    And they'd find 'order' a lot easier to keep and maintain if they stopped being so arrogant and needlessly antagonistic.
  • Laredo
    Laredo
    Moderator
    Joined Dec 2011 Posts: 18,472
    Here a little about CM Swag some of you may not know.  Swag was a CM for BP before going to a internal position for Kixeye.  As a BP CM, he did wonderful things.  He was always in touch with the community and is a player oriented CM.  He knows that in order for a game to be successful, it has to have happy players.  As the CM for BP he was always passing info between the team and the community, this was most often times done through the MODs.  A good CM is only as effective as his MOD team.  

    CM DOOMROOSTER and CM Scarlett has assembled a great BP MOD team and we work well together.  CM Swag wants the same for VC.  He's in talks to some veteran VC players about becoming MODs.  Being a MOD has its good times and bad times.  When the game is on fire from a bad event, the CM and MODs get the blame because we are on the front line.  When the game is running smooth its nice to be able to have some fun with the community in forums.  It helps the community to learn about us and us about the community.  A good MOD is always accessible to the community through PMs.  I know that VC is mainly played on mobile so the PM part is hard to do.  For those that play on steam, you should use the PM feature.  I play only through Kixeye.com and BP isn't on mobile.

    As far as the BP MODs in VC forums goes, we aren't here to take over outer space as well as the open waters of the seas.  We came over to help out the community by getting the forums back under control by enforcing the rules.  Communication can't happen in chaos.  I know this has been a rough five days.  The VC CM/MOD team hopes to have everyone in place ASAP.

    We haven't come here to tell you how to play VC, even though I have a 800k ID in VC, I'm not about to try and tell how the game currently plays.  We (BP MODs) are just here to get some order back into VC forums.  We will disappear back into the dark waters as soon as CM Swag gets his team in place.  Please work with us until then and with the VC MOD team when its in place.

    I know the Alien event was a hard for for all the VC players.  Him coming on at the beginning of this event was just unfortunate.  Don't hold CM Swag responsible for things that happened before he got here.

    The VC community is very fortunate to have CM Swag, talk to him and get to know him.  You'll be glad that you did.
  • Andrew Miller64
    Andrew Miller64
    Minor Nuisance
    Joined Jan 2015 Posts: 193
    Then why for all that is good wasn't this explained 5 days ago? So much unnecesary anger because there was no communication. Post after post just asks for communication, like you just wrote, but you wait until now to start explaining.....
  • Laredo
    Laredo
    Moderator
    Joined Dec 2011 Posts: 18,472
    Then why for all that is good wasn't this explained 5 days ago? So much unnecesary anger because there was no communication. Post after post just asks for communication, like you just wrote, but you wait until now to start explaining.....
    Because forums was on fire and the community wasn't interested in what we had to say since we were the 'new' MODs....

  • Worthington3
    Worthington3
    Strike-force Captain
    Joined May 2016 Posts: 713
    The level of anger would have been a lot lower if you were introduced and you explained yourselves.

    Instead you came is as unknowns, and from the point of the forum users, you looked like you were destroying the forum. You were clearly lacking knowledge of the game, merging unrelated threads, deleting valid posts etc. etc.
    All this would have been understandable with a tiny bit of explanation, and I am sure people would have helped you out. I certainly would have.

    All I can say is your approach has made your job a whole lot harder for yourselves.

    As for one of you posting that forum users are asylum inmates - I have no words. There is no excuse for this, it really sadly demeans you all.

    Now we have some explanation, I hope things can move forwards. All the best of luck.
    What he said. 1000 times this.

    Most of us are not unreasonable people, give us something and we'll cut you some slack.

    The mod(s) who have made disparaging remarks should either be re-taught on what it means to be a mod, or should have their mod privileges revoked, at least in the Vega forums. You do not put out fires with jet fuel.
  • Fajar Priyanto
    Fajar Priyanto
    Skilled Warrior
    Joined Nov 2014 Posts: 335
    1000% agree.
    A mod who said "... if it makes players quit the game so be it...." ?
    Unbelievable.
    image
  • HtlerDidNothingWrong
    HtlerDidNothingWrong
    Minor Nuisance
    Joined May 2015 Posts: 101

    I wanna know if they r gonna unban all the ppl they banned when they were trying to bring "order" instead of just communicating like they just did

  • Master of Warring
    Master of Warring
    Unicorn Overlord
    Joined Nov 2014 Posts: 3,843
    Laredo said:
    Then why for all that is good wasn't this explained 5 days ago? So much unnecesary anger because there was no communication. Post after post just asks for communication, like you just wrote, but you wait until now to start explaining.....
    Because forums was on fire and the community wasn't interested in what we had to say since we were the 'new' MODs....

    Then someone we did know should have made a pinned post of some kind explaining why all these mods we didn't know were messing around with the VC forums so much.
     #Kixeyelogic  http://1d4chan.org/wiki/Derp         "Only a farmer's base can endure the invaders of beyond" - Voidonymous
    (\__/)
    (='.'=) This is Bunny. Copy and paste bunny into your
    (")_(" ) signature to help him gain world domination
      image  "0% damage means the game is broken."   - Paul Preece
  • dom.friant
    dom.friant
    Force to be Reckoned With
    Joined Sep 2014 Posts: 1,978
    jboder said:
    just wanna know: title of thread is "Alien Mobilization" - so when you head back to topic here? or should i delete all post including the ones of the mods dont talking about topic here?

    SCNR
    Actually this is the "meet your new community manager" thread...
    Because I like the Condor!
    http://i.imgur.com/80deZPv.png
  • Revann
    Revann
    Master Tactician
    Joined Jan 2014 Posts: 2,399

    @dom.friant said:
    jboder said:

    just wanna know: title of thread is "Alien Mobilization" - so when you head back to topic here? or should i delete all post including the ones of the mods dont talking about topic here?

    SCNR

    Actually this is the "meet your new community manager" thread...

    As Kelso said...... Haha BUUUUURN!!!

    -Git Gud 
  • Revann
    Revann
    Master Tactician
    Joined Jan 2014 Posts: 2,399

    @Hyperion420 said:
    I wanna know if they r gonna unban all the ppl they banned when they were trying to bring "order" instead of just communicating like they just did

    If you were really naughty, then no, the ban wont come off. But if you were acting like a spoiled 5 year old, the time out will be over in a couple weeks.

    -Git Gud 
  • Master of Warring
    Master of Warring
    Unicorn Overlord
    Joined Nov 2014 Posts: 3,843
    Revann said:

    @Hyperion420 said:
    I wanna know if they r gonna unban all the ppl they banned when they were trying to bring "order" instead of just communicating like they just did

    If you were really naughty, then no, the ban wont come off. But if you were acting like a spoiled 5 year old, the time out will be over in a couple weeks.

    not good enough  :p
     #Kixeyelogic  http://1d4chan.org/wiki/Derp         "Only a farmer's base can endure the invaders of beyond" - Voidonymous
    (\__/)
    (='.'=) This is Bunny. Copy and paste bunny into your
    (")_(" ) signature to help him gain world domination
      image  "0% damage means the game is broken."   - Paul Preece
  • Revann
    Revann
    Master Tactician
    Joined Jan 2014 Posts: 2,399
    Revann said:

    @Hyperion420 said:
    I wanna know if they r gonna unban all the ppl they banned when they were trying to bring "order" instead of just communicating like they just did

    If you were really naughty, then no, the ban wont come off. But if you were acting like a spoiled 5 year old, the time out will be over in a couple weeks.

    not good enough  :p

    could be worse you could be me and banned 6 times in 2 weeks
    -Git Gud 
  • ToyotaObsession
    ToyotaObsession
    Unicorn Overlord
    Joined Oct 2012 Posts: 5,983

    I wanna know if they r gonna unban all the ppl they banned when they were trying to bring "order" instead of just communicating like they just did

    People who were banned were warned before hand. So pretty unlikely they'll be unbanned. But they can certainly appeal their case to Swag. 

    Laredo said:
    Then why for all that is good wasn't this explained 5 days ago? So much unnecesary anger because there was no communication. Post after post just asks for communication, like you just wrote, but you wait until now to start explaining.....
    Because forums was on fire and the community wasn't interested in what we had to say since we were the 'new' MODs....

    Then someone we did know should have made a pinned post of some kind explaining why all these mods we didn't know were messing around with the VC forums so much.
    I'll be honest with you the Kixeye forums are Kixeye sees the need for something to be done it will get done first and then if need be addressed by the CM. Every MOD on the boards has the power to help out when needed. We don't sticky things like that because things can change quickly. 

    If everyone is following the rules it shouldn't be something people need to worry about. So if it happens again, just relax we will handle it. Freaking out like some people did will only end badly for them.


    The Rules we talk about constantly
    Report hackers because of the rules.
    Submit a ticket if you qualify.

    Questions? Concerns? PM me.                                            image
  • jboder
    jboder
    Skilled Warrior
    Joined Sep 2015 Posts: 335
    jboder said:
    just wanna know: title of thread is "Alien Mobilization" - so when you head back to topic here? or should i delete all post including the ones of the mods dont talking about topic here?

    SCNR
    Actually this is the "meet your new community manager" thread...

    well, to explain more detailed the ironic point here: merging threads often changing topic
  • Coelus
    Coelus
    Incursion Leader
    Joined Jul 2015 Posts: 1,222

    Coin confirmation..

    Crap answer from Todd7123.

    Why will there be no coin confirm? Give us a good reason, any reason. We've been asking for years. Now you FINALLY agree, and even build the thing, then the plug is pulled post haste with no reason. All threads get closed or deleted immediately. Not a great start in my book, Mr. SWAG.


  • october30th
    october30th
    Potential Threat
    Joined Oct 2016 Posts: 67
    Forum crap..

    When this forums will be transparent, as Swag claim they will be? Why threads are been deleted, without even sending a message to the posters about the reason?... lol PR.. PR.. Swag and BV...nothing to do with players, just making money between business over players that like the game
  • Deez263
    Deez263
    Skilled Warrior
    Joined Jul 2015 Posts: 566
    Wow, late on posts yet again. However nice to meet you SWAG and if LXC can still see this; it's been real, go miss you bro!
This discussion has been closed.