Well, I think it's clear when looking at the communication that we recently took a hit on our community management quality. Our last CM may not have replied to everything (and who could), but he at least talked to us and answered questions. Our newest CM seems to be just a PR mouthpiece.
Now, in our new CM's defense? He was handed the job right before the worst event in recent history at a time when we are all witnessing power creep turn into power leaps. Frankly, we're all frustrated, and the PR response of, "We're looking into it." isn't helping anything.
We all want answers and we're used to getting at least something.
We don't need PR. We need answers.
We don't need more power creep. We need things to level off - soon.
We don't need mass silencing. We need the free air to vent frustrations and be heard.
The more you silence us, the more you will drive us away.
If you bottle us up, we will become fed up.
Hear us, or lose us. All of us.
MOD Edit: Do not question MOD actions on the forums. -TO