Stuck on Loading Screen
I get stuck on the loader screen that shows the percent loaded. It typically stops loading somewhere between 16%-24%. I can access my Battle Logs just fine, but can't get past the loading screen. Battle Pirates worked fine up until yesterday evening when it ceased to finish loading.
User ID: 2732104
Running Windows 7
Browsers: Have tried IE, Firefox and Chrome
I have cleared the cookies and caches in all browsers
No apparent system updates required
Update flash to current version and still getting the problem.
Currently running virus and spyware scans, though I doubt that is the issue.
Any suggestions?
User ID: 2732104
Running Windows 7
Browsers: Have tried IE, Firefox and Chrome
I have cleared the cookies and caches in all browsers
No apparent system updates required
Update flash to current version and still getting the problem.
Currently running virus and spyware scans, though I doubt that is the issue.
Any suggestions?
-1
Answers to most things can be found in the FAQs.
The Battle Pirate Glossary - Forum Rules - Support form
DONE
Check your Facebook Security Settings. Under Account, select Account Settings, then Security, and see if Secure Browsing is Enabled. You may wish to try disabling this to see if it helps.
DISABLED
Clear your browser cache, then close and restart your browser. Try to open the game without opening any other tabs or browser windows. You can find instructions on how to clear your browsers cache. First try the instructions at the top for a normal cache clearing, but you can also scroll down on that article to find instructions on how to do a more thorough, manual cache clearing.
DONE
Make sure that you have the most recent versions of your browser software and Adobe Flash
DONE
Try using a different browser. Download and install a new browser (so all of the settings are set to default), preferably Google Chrome or Mozilla Firefox
DONE, DONE, DONE
Restart your computer
DONE
If possible, try using a different computer
DONE, and still having the same issue
Run a virus/malware scan on your computer. You can get Anti-Malware for free from Malwarebytes, and this will make sure that you don't have any spyware affecting your computer's performance
NO MALWARE DETECTED
Run a traceroute to bm.lb6.fb.casualcollective.com for Backyard Monsters, bp-fb-vip.sjc2.kixeye.com for Battle Pirates, and wc-fb-lb1.sjc.kixeye.com for War Commander. You can find instructions on how to run a traceroute here or here (for Mac users). This will track your Internet connection from your computer to us, and look for any hangups. If you notice any large numbers (500+ ms) at any of the stops, or if you don't get a number as a response (i.e. if you get just stars), then your loading issues could be caused by connection trouble. Contact your Internet Service Provider to see if they can assist you in resolving this.
NO HOPS ABOVE 122ms
The following was reported to help by a few users.
To resolve the DNS resolver cache on a Windows Vista-based computer, follow these steps:
Click Start , click All Programs, click Accessories, and then right-click Command Prompt.
Click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
At the command prompt, type ipconfig /flushdns , and then press ENTER. This command flushes all the DNS entries that have been cached.
DONE