Kixeye Experts

Miss Miggins
Miss Miggins
Potential Threat
Joined May 2012 Posts: 37
What is the point of Kixeye Experts? All you get is the same generic reply compiled by Kixeye. I would rate these so called experts a lot higher if they gave their own answers. It is more than annoying having a robot answering your ticket.
  • lgman321
    lgman321
    Potential Threat
    Joined Aug 2011 Posts: 62
    i lost my 101 level base in sec20 name criticalbill
  • lgman321
    lgman321
    Potential Threat
    Joined Aug 2011 Posts: 62
    now i am in sec81 level 61
  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 11,110
    What is the point of Kixeye Experts? All you get is the same generic reply compiled by Kixeye. I would rate these so called experts a lot higher if they gave their own answers. It is more than annoying having a robot answering your ticket.
    Experts are a group of players who have volunteered to answer a subset of support tickets. This in turn means that the support team gets more time to investigate account related and some of the more complicated issues.
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  • lgman321
    lgman321
    Potential Threat
    Joined Aug 2011 Posts: 62
    What is the point of Kixeye Experts? All you get is the same generic reply compiled by Kixeye. I would rate these so called experts a lot higher if they gave their own answers. It is more than annoying having a robot answering your ticket.

    i lost my 101 level base in sec20 name criticalbill
  • Miss Miggins
    Miss Miggins
    Potential Threat
    Joined May 2012 Posts: 37
    Axel if you are experts why do you not answer as experts? Your answers are too generic that's what I am complaining about. You guys know the game, you don't need pre written replies. My comment wasn't meant to offend in any way but we would be happier if you gave your honest opinions.
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