Support???
Ok, Spend $50 or more and receive access to Support.
So, over $200 spent and no support, kix says I've not spent $50!
Now I spent over $200 via CC in the same month. So, the CC company have a duty of care and I'm starting to view this as a failure to provide a service I paid for. (This will be my THIRD attempt to rectify this with Kixeye, next stop CC company... Kix, do the right thing!)
So what gives?
Aside from this a chunk of that spend was for specific items such as fleet to catch up in the game, just as Kix gave them all away for Free!
To the person reviewing this post prior to publishing, Yes that's YOU, before you can the post ;-), try passing it over to a support member and let's find out what's going on.
So, over $200 spent and no support, kix says I've not spent $50!
Now I spent over $200 via CC in the same month. So, the CC company have a duty of care and I'm starting to view this as a failure to provide a service I paid for. (This will be my THIRD attempt to rectify this with Kixeye, next stop CC company... Kix, do the right thing!)
So what gives?
Aside from this a chunk of that spend was for specific items such as fleet to catch up in the game, just as Kix gave them all away for Free!
To the person reviewing this post prior to publishing, Yes that's YOU, before you can the post ;-), try passing it over to a support member and let's find out what's going on.
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Templar614ModeratorJoined Jul 2012 Posts: 15,850I passed up your account for support to take a look.FORUM RULES: https://www.kixeye.com/forum/discussion/530465SUPPORT: https://battlepirates.zendesk.com/hc/en-usDirect link to Ticket Form: https://battlepirates.zendesk.com/hc/en-us/requests/newDirect link to Player Report: https://www.kixeye.com/support/web/report?game=bp0
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ialsokikaGreenhornJoined Sep 2014 Posts: 7Thank You!0
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tarquin beezlebuddleGreenhornJoined Sep 2015 Posts: 4Hi Templar, I have been unable to contact support and get the same comment, I have spent well over $50 in this game my id number is 5812166 could you please pass my complaint on to support please? Many Thanks1
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CM_GhillieUnicorn OverlordJoined Jun 2019 Posts: 3,452edited 16 Jul 2020, 4:23PMI've passed you along to CS - sorry about the trouble!Battle Pirates Community ManagerLinks: Game Support // Community Rules // ToS0
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CM_GhillieUnicorn OverlordJoined Jun 2019 Posts: 3,452Hi Tarquin - could you possibly be logging in under a different account?Battle Pirates Community ManagerLinks: Game Support // Community Rules // ToS0
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tarquin beezlebuddleGreenhornJoined Sep 2015 Posts: 4I don't know, as far as I'm aware, I only have one account.0
