KIXEYE my problem still not fix

Joined Jul 2014 Posts: 17
first I cant go to support because I am not yet reaching $50 purchase but for sure I already purchase around $20 already, now my problem during the event (2nd day) that my xp is not moving is not even given a chance by your office, secondly after the event I gathered 220,900 xp because is not moving. but when I tried to purchase to the event store, it say I am "-220,900". i ask you again for help here, until now you didnt give me any answer and solution, why you ignoring us??? 
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