shepherd can't unlock

Janjansen30
Janjansen30
Greenhorn
Joined Jan 2016 Posts: 11
can you help me he does not want to unlock have 8 parts
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,428
    There is currently an issue with unlocking some units. It has been tracked down to an upgrade going on in your academy. Once this upgrade has been completed or stopped  the unit should unlock. There are rare case where you have to complete an upgrade for the unit to unlock  you can do an quick upgrade or instant upgrade and it should resolve itself. 

    The game team is aware of the issue and working on getting it fixed. 

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Janjansen30
    Janjansen30
    Greenhorn
    Joined Jan 2016 Posts: 11
    okay you can let me know when it is resolved. thank you 
  • Janjansen30
    Janjansen30
    Greenhorn
    Joined Jan 2016 Posts: 11
    hi he is still not unlocked?
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,428
    Janjansen,

    What do you have currently upgrading in your academy.  You will need to either stop that upgrade, let it finish or finish it instantly,  Then this should unlock your Shepard.  as I stated before there is an issue with some unit unlocking and it is linked to an upgrade currently going on in the academy. 

    The game team is aware of the issue but do not have an ETA on when it will be fixed. but  what I have supplied is a work around to get the unit unlocked after you have  collected all the parts.

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Janjansen30
    Janjansen30
    Greenhorn
    Joined Jan 2016 Posts: 11
    hi Darkshadows2069 do you already know a little more about when it is fixed?
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,428
    As I said there is no ETA on when the fix will be put in to place however you have a work around for the issue.

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Janjansen30
    Janjansen30
    Greenhorn
    Joined Jan 2016 Posts: 11
    hi kixeye the problem is still there i can not get rid of it you can watch.
    it takes a long time before it is solved

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