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War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

New WCRA Customer Support Initiative

CM Chris
CM Chris
Unicorn Overlord
Joined Mar 2014 Posts: 3,737

Rogue Assault has gone through many changes in its first year of operation. One thing that has always remained the same is you, the community. As a company, KIXEYE works hard to ensure the quality of our content and the scope of our features meets the high expectations set by our players. We share your passion for our game and we are humbled by how involved all of you have become. This is your game; let’s continue working together to build an even better experience for all.

With that in mind we’ve partnered with a company that helps to connect players with questions about the game to a small number of carefully selected Rogue Assault player experts. These experts have been selected based on their knowledge of the game and positive interaction with the rest of the community.

What happens when I submit a support ticket?

Depending on the nature of your question it will either be routed to a KIXEYE agent or one of our player experts. If player experts are unable to answer a question they’ve been sent it will be passed along to KIXEYE agents, preserving your place in the queue.

Which types of questions will experts answer?

Player experts will primarily receive questions that they can resolve with their understanding of the game alone since they won't have access to the player data agents normally do. Questions that relate to payment or involve personal information will be sent directly to KIXEYE agents.

Why make this change?

During our testing, questions sent to player experts were resolved significantly faster (many questions were answered in minutes) while providing high quality and well-received advice to players. Because we have players around the world we are able to answer questions nearly 24/7, providing help when it would otherwise be difficult.

How do I become a Rogue Assault player expert?

We want to ensure that those who interact with our player experts have the best experience possible, which is why we will be hand-selecting qualified players who meet our highly selective criteria. If you are chosen, you will receive an email with an invite link to the address tied to your Rogue Assault account.

We’re excited about continuing to empower our players to help each other and reward them for doing so. Here’s to many more years to come!

KIXEYE Director of Marketing
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