A Useful Guide on How to Take Screenshots for Tickets

KIXEYE Community Manager
Joined Jan 2014 Posts: 4,939
Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy!

Joined Mar 2015Posts: 3,328
 Today, 1:09PMedited Today, 5:14PM
Hello Commanders.

There has been a myriad of requests for information on how to take a screenshot and post it to the forums.   

Image result for lightshot

This tutorial will help you using a free app you can download and use on Mac, PC, Linux or Google Chrome.

1. Go to the site that hosts Lightshot This site offers a free app and will host your images for you.  You can either use it anonymously or get a login to help keep track of your screenshots in their cloud. 
2,  Download Lightshot from this site only!  I can not express how important this is as other sites will add their own bloatware that could slowdown or damage your computer. 
3.  Follow the instructions for insulation. The app will allow you to use the default settings or set your own custom keys to capture your screen. 

Please watch this video on how to use Lightshot and upload the image.

4.  Use the tools to figure out what you want to do with the image.

5.  In our case, to share with the forums, you will want to upload to the cloud.  Lightshop with give the option to open or copy the URL, Open the URL and you will see the image you want to share.

6.  Copy this image, and then past it to the forums page.

This is as simple as it gets.  If you have any issues or concerns or problems using this app, please feel free to contact me for assistance. 

Edit:  Including a video to show how its done.

If you have technical questions, please submit a ticket here.

Having trouble submitting a ticket? Try this link.

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