Clearing Cache and Cookies

Joined Dec 2011 Posts: 12,118


Below you will find instructions for clearing your cache and deleting your cookies. This simple procedure has the ability to fix a variety of problems you may be facing. Navigate below for instructions in Mozilla Firefox, Google Chrome, Internet Explorer and Safari.

Mozilla Firefox

1. Navigate to the "Options" menu. 

2. Click the "Privacy" tab. Once there, click "remove individual cookies".

3. Click "Remove all cookies".

4. Click the "Advanced" tab and once there, click "Clear Now".

Google Chrome

1. Navigate to the "Settings" menu under the options menu in the top right corner of your window.

2. Click "Show advanced settings..."

3. Click "Clear browsing data..."

4.Set the amount of time to "The beginning of time". Check "Delete cookies and other site and plug-in data" along with "Empty  he cache". One this is done, click "Clear browsing data".

Internet Explorer

1. Navigate to "Internet options" after clicking on the gear logo in the top right corner or your screen.

2. Under the General tab, click "Delete...".

3. Check "Temporary Internet files" and "Cookies". Next, click "Delete".


1. While selecting a Safari window, navigate to the top left corner of the screen and select "Preferences...".

2. Click the Privacy tab and then click "Remove All Website Data...".

3. You will then be prompted by this window. Select "Remove Now".

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