If you are having trouble accessing the Help Center
or trouble submitting tickets, please post a description of your issue below. Please note that this is not
a space for players to get support (you can use the Community Support Forums
instead), but for players experiencing the following issues when attempting to get support:
- Invalid or duplicate email when accessing support
- Unable to validate identity with Facebook:
- Not receiving password reset emails
- Spent more than $50 but still cannot submit a ticket.
Please describe your issue in as much detail as possible and we will be happy to help.
KIXEYE Senior Moderator
Playing since 9/30/11
Helpful Links: Site Rules / Report a Player / ToS / Ticket Status /
Have a problem? KIXEYE Customer Service
there seem to be a lot of players with this problem. if and when you get it sorted out, would you come back and share what you had to do to correct the issue, please? could be useful information for others to try.
thanks. wish i could do more....
i don't know why you aren't getting any points, but if you do not have any coins then you won't get the blitz option. i guess it is a moot point if you aren't getting points, though.
sorry i can't be of more help. you might try pm-ing a mod if support doesn't get back to you in a timely fashion.
Update 17.08.2017 : My Problem is not solved, can anyone from Kixeye help me please?
CS Dade Murphy can you help me too please?
I get do not have valid email address
feeling really ripped off and considering consulting a lawyer to possibly have some fraud charges laid on this company for ripping all of us off like this
if can help me fix this would be greatfull thanks in advance for your assistance
Please switch Facebook accounts and try again. i dont have any other account to connect.
my in game name is mazian
I gave my Bp account to a friend a couple ogf years ago. He doesn't play Bp anymore, therefor i got it back. But for some reason i can't acces the game. It says something about cheating? How do i get the game back?
I belive the ID is 1814870
i would appreciate my support access being re-established, 3 yrs is a long time
User ID is: 12467618
Here's the gist of it.....
I really NEED A MODERATOR to read this..........
OK, here is my problem, I DO NOT remember my password and have only been playing by or via whatever cookies kixeye has put on my computer.....
I can't make a ticket because it says I need to sign in - DUH!!, can't do that, because I've FORGOTTEN my password!!
I've tried to use the new HELP box in the lower right of the screen but every time I've tried to use it, it tells me something went wrong and to try again later - ANOTHER kixeye GLITCH!!!!! CRAP!!!!!
I sent in a ticket via my hubby's acct and they said they couldn't help me cuz they can't help anyone using or going via a third party acct - I understand that - so they told me to make a new email and recontact them - did that and no one will answer me - and I've tried 3 times!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I referenced the exact same ticket number wherein they told me to get a new email yet now they ignore me!!!
I tried to make a new ACCOUNT but then I did I f*cked up BIG TIME AND USED the same email as on the acct that I can't remember the password and now I have TWO accts with the same email address (well I think I have 2 accts), but if I do, this will be MY LAST CHANCE TO POST OR EMAIL OR BE ON BP using my REAL acct because I just KNOW that once I get off and close the browser, it will revert to the new account I made with the wrong email and then I WILL NOT BE ABLE TO GET ONTO BP UNDER MY GOOD ACCT!!!!!!!!!!!! You see I just happened to have this tab still open using my good account so I really need someone to email me using the email address of K_2, sector 106, I'm in very lower left corner of the sector and just above the drac sub base, I'm a level 88, and I'd give you my ID number but I'm afraid if I push the **play** button to see the ID# and then try and get back here, it's going to throw me into my new account, rather than my REAL account and then I really will be ***sh^t out'a luck***.
I'm at my last straw, I'm in a life boat at sea, with no distress beacon, no water, no food, I need some REAL HELP.....I really fear this will be my posting using my REAL acct, SO I NEED A MOD TO CONTACT ME OR TELL ME WHAT TO DO, and I know there is some real good intentioned people on the forum and more trolls than anyone needs, but PLEASE, IF YOU ARE NOT MOD, DO NOT reply, so a MOD can help me.