Support Ticket Errors [BP] «1…567891011» Go

ROBWHITMIRE

ROBWHITMIRE said:

WILL SOME ONE PLZ HELP ME I CAN SING ON TO KIX PLAY THE GAME IF I NEED UT CAN NOT GET TO SUPPRT KIXEYE HAS TOOK MY COIN AND NOT GIVE ME A THING FOR IT I NEED TO GET TO SUPPORT SOMEONE PLZ HELP ME 

OOOO AND KIX

NotNigel

Such a disaster for support in this game. I actually spent money and still no one would help me get support in this game. You guys took a turn for the worse when it comes to the players and support. 

HERMAN-LATINOS

Good Morning, I can't start retrofitlab, take uranium and not start. just saw pease wait forever time... regards my  ID is 13700049

michael.miller.1656854

Can not go back in to Uranium base will attacking

Big_Si

Unable to validate identity with Facebook:

I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye

Big_Si

Big_Si said:

Unable to validate identity with Facebook:

I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye

Before changing your settings, please validate your identity using Facebook.

You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
Please switch Facebook accounts and try again.

Still having this error anyone able to help please?

BlackwidowElina

Mack Heath said:

I  have a  slight  problem  in  my  Intel  Lab  in  the  Limited  section  under  Hulls  I  can  build  4  Zoe's  Stingrays  yet  in  the  Campaign called  Death Grip  it  show  1 out  of  5  for  Zoes  Stingrays  now I  know  I  have  beat  Beath Grip 4  times  I  have the  Hulls  saying  I  have  4  available  to  build  I was  1  from getting  the  badge  for  5 out  of  5  on  Death  Grip  is  there  any way to fix this

I don't know if this has been sorted for you but just do the campaign another 4 times to get the badge and you will have 8 Zoe Stingrays to build instead of just 5

Vladimir Traqnov

Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance

Big_Si

Big_Si said:

Unable to validate identity with Facebook:

I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye

Before changing your settings, please validate your identity using Facebook.

You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
Please switch Facebook accounts and try again.

Still having this error anyone able to help please?

Only asking again as it is 1 week since my original post and i can not still raise a ticket due to this basic issue!

MajorWestnZ

Vladimir Traqnov said:

Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance

I have had a similiar issue for most of the week and have sent in a ticket to Kix but as yet no response from them. Once they get back to me I will post here again but some seem to think they have fixed the issue...personally it doesn't seem so to me

Dan Reinhardt

Vladimir Traqnov said:

Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance

I have had this issue for a good week plus. No response as of yet.I just tried it again only to lose more Uranium. Now totaling 102,600 lost Uranium. I doubt any of that will be returned, as they are "non refundable". 

kixeyeuser_1363061068108_8069_347080961

been 2 weeks and still my dragon that went through a 7 day refit for armor has not been fixed

kixeyeuser_240984056_2612_4865262

I send a ticket in 4 days ago, till today it still showed as open.

harry.haymes

hi this is gatorman sector 184 for some resaon i was sent to sector 452 i didn't do it i hit cancel and it still send me there

kixeyeuser_1363061068108_8069_347080961

how about giving me the 7 days worth of build tokens to fix what you KIX messed up when I refit my dragon came out same way went in the armor I added not on it

allycatt78

I have been playing and paying for about 3 years now and I still cannot get any support. What's up with this Game.  I spend enough as it is. 

James Burne

i havent played this game in years and i cant send a ticket to kixeye because i got banned from fourms a long time ago would you now how i would get help now ?

Watchdog312

I can't coin!!!! If I have 2 flts with damage I can't coin the other flt. I also can't log in to submit a ticket. I've been trying for months to get help and can't get any. Please any suggestions?

LadyAmia

To tell these and me to go to support to send in complaint when Support is the complaint is like saying forget you all we not gonna fix the issue....invaild email address for a vaild email address and then you get when you try to change or add the email on kix site....this email is already in use ....what the heck???????????????? Email fixes have all failed and NO one wants to adress or fix it really!!!!!!!!!!!!!!!!!!!!!! I lost a million pnts on a refresh a few mins ago ..can i go and submit a leggit complaint Noooooooooooooo....so i have to resort to posting this.....Im Lady Amia in 286 and i am now hard to find!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    Fix my email issue or no more coins will i buy!!!!!!!!!

Big_Si

Unable to validate identity with Facebook: 3 weeks now

I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye

Big_Si

is there any mod or employee that can actually help? i cannot even put in a ticket!!!

Mack Heath

well I  got a  small  problem  I  messed  up  somewhere  and  now  My  Friends  list  at  the  bottom  of  the  game  only  has  me  how  can  I  solve  this  problem

Mack Heath

Mack Heath said:

well I  got a  small  problem  I  messed  up  somewhere  and  now  My  Friends  list  at  the  bottom  of  the  game  only  has  me  how  can  I  solve  this  problem

kixeyeuser_1398986949846_100007878275362

ym not recieving my defense points in bouty

FishyFishyArgghhh

Still can't report a player using the Support

oldjon63

Hi all i have tried to submit a ticket and even sent an email to cooperate and getting a little upset now, i know i have spent more than 50 dollars in the game even with a poor exchange rate and i have all payment receipts and i have lost the sky basic hull and other hulls and items i got during raid reimbursement, can any one tell me how to contact them another way.

Gremlin Uniden

Sadly Kixeye don`t do support, If you were lucky enough to have paid by paypal & not received what you paid for, then you can open a case with paypal for a refund. Kixeye DO NOT bother to support the player base, hence why so many have left the game, such a shame they treat players like rubbish. My advice for anyone still making in game purchases from Kixeye, Use Paypal !!

Mack Heath

OK  not  sure  what  I  messed  up  my  User  ID  is 3765694 I  can't  see  any  of  my  friends  on  my  friends  list  at  the  bottom  of  the  game  screen  is  there  any  way  you  can  fix this  I  would  be  happy  it  only  happens  when  i  play  on  Facebook  

ningaboy

I cant access my account to put in a ticket, says my email is already in use !  WTF ?   So i click on support and cant log in with Facebook either....HELP...  user id # 770361

Vladimir Traqnov

when I tried to send mercenary fleet as a gift to friends appaers that i am not a valid player? what is this thing?