I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognised when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me ... Many Thanks.
I direct messaged you regarding this.
Hia, thanks for your response. When you say you direct messaged me I have checked both PM in game and my e-mail account and have not received any message. Hope this helps you in your continued assistance to resolve this. ... Many Thanks
Ok, I'll by saying I'm a lvl.84 and been play for some years now, I was just got up to hitting 88 targets in the FM, and now I'm kicked down to 47's this is not right.. And why Can't we us the FLEETS we went to use for the FM or anything else..?
I am unable to get to the actual page to write out and submit a ticket, it just keeps referring me back to opening support page, this is becoming very frustrating and being unable to submit tickets means nothing gets done. Redeemed the "token" in pp1 of new FM [ usually a 1 hr research token ] and got NOTHING.
If you are having trouble accessing the Help Center or trouble submitting tickets, please post a description of your issue below. Please note that this is not a space for players to get support (you can use the Community Support Forums instead), but for players experiencing the following issues when attempting to get support:
Invalid or duplicate email when accessing support
Unable to validate identity with Facebook:
Not receiving password reset emails
Spent more than $50 but still cannot submit a ticket.
Please describe your issue in as much detail as possible and we will be happy to help.
Hi my user ID 1935078 iam haveing trouble trying to finish icebreaker camp doing last round part of it still under clouds cant get it unclouded and been trying for 30 mins an still cant finish it and iam not doing it again i just want my prizes what can u do about it as iam not very bloody happy with this bloody game is realing piss me off with laagg and glicthes i cant play the game with out lag and glitches SO WHAT R U GOING TO DO LLET ME NO
I have a slight problem in my Intel Lab in the Limited section under Hulls I can build 4 Zoe's Stingrays yet in the Campaign called Death Grip it show 1 out of 5 for Zoes Stingrays now I know I have beat Beath Grip 4 times I have the Hulls saying I have 4 available to build I was 1 from getting the badge for 5 out of 5 on Death Grip is there any way to fix this
I just spent 2 hours trying to submit a ticket & got all of the errors listed above. I spent a lot of time & money to get to 7 million on the last raid & it disappeared before I could claim my prizes after work yesterday. I am very frustrated & want a response from Kixeye.
Hello, I'm trying to submit a ticket for a 2 day ship repair token that I did not receive after spending the points from the Fm for it. As I try to access the support platform, I told i can't verify my account because my Facebook account isn't registered. Can one of the administrators fix my account issue? please help!
Tried to send a new ticket now, but get the same message.
I've spent more then 1000$ on this game, this needs to be fixed NOW!!!
I don't know why but my E-Mail-Adress was saved on this Account here -> https://www.kixeye.com/profile/5478ad8e9661d6ec566d606e,
but this is my Account -> https://www.kixeye.com/profile/537b2524457c310f15374673 .
Can you put together these both Accounts?
and screenshot of what that battle pirates is unavailable, bullshglt
I just spent 2 hours trying to submit a ticket & got all of the errors listed above. I spent a lot of time & money to get to 7 million on the last raid & it disappeared before I could claim my prizes after work yesterday. I am very frustrated & want a response from Kixeye.