Support Ticket Errors [BP]

  • mark.haught
    mark.haught
    Greenhorn
    Joined Nov 2015 Posts: 17
    I am going to try this once more. I NEED HELP with my account tied to KIXEYE. It tells me my account is not valid and Before changing your settings, please validate your identity using Facebook.
    I use my ONLY FB account and it says "You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again."

    I have NO OTHER FB account so I can't log into something I do not have.

    PLEASE HELP!!! This has been an issue for over 2 years and no one assists.
  • mark.haught
    mark.haught
    Greenhorn
    Joined Nov 2015 Posts: 17
    I am going to try this once more. I NEED HELP with my account tied to KIXEYE. It tells me my account is not valid and "Before changing your settings, please validate your identity using Facebook.".   I use my ONLY FB account and it says "You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings. Please switch Facebook accounts and try again." I have NO OTHER FB account so I can't log into something I do not have. PLEASE HELP!!! This has been an issue for over 2 years and no one assists.

    Please break ALL my connections and let me reestablish them. Whatever kixeye has is not valid for my FB account.

    And YES, I've spent the required minimum amount to get the support I have to pay for and then complain to the support team that does not assist.
  • Mojadme Hexadmeagua
    Mojadme Hexadmeagua
    Greenhorn
    Joined Jun 2017 Posts: 1
    cuidado , en la fk se quedan bloqueadas las flotas en auto

  • ghostline40
    ghostline40
    Greenhorn
    Joined Jun 2014 Posts: 1
    Hi to all, 
    Does any one more have a problem with the fleet's in auto?

    My fleet are in auto but thy don't attack.

    Thanks's for your help
  • TonyB-4-NB
    TonyB-4-NB
    Greenhorn
    Joined Apr 2018 Posts: 12
    yes, I have this issue in the FM level 61 Target with my icebreakers

  • starcraft6
    starcraft6
    Potential Threat
    Joined Aug 2017 Posts: 25

    Hyper 30 is not working why u made us refit the fleet wuth something that is cheating

  • HYPER...1312
    HYPER...1312
    Greenhorn
    Joined Feb 2013 Posts: 4
    one more time.....giv help about kixeye and my mail..this is so crazy log in via FB but in ticket time...im ghost!.........also for 3rd time...my fleet build need 7days ..but no...says again 9dayz and 10 hours(this is the original time)..nobody cares i c but is good 2write! ,)

    hater 1312
  • My issue is that Kixeye has striped 16 of my turrets of everything ,as well as my warehouses,and any building that was capable of having armor or instalations,this was done because I double stacked fire supports as well as defensive supports,I cant put in a ticket because it says I dont have an e-mail associated with my acct. I realize double stacking is against the rules ,but then the game shouldnt have allowed me to do it ,there was obviously a glitch in the game that allowed this ,so who is to blame ? I have spent thousands of dollars on coin playing this game for around 4 yrs now,and to just have that time and money disappear is very upsetting to the point where I would be curious into looking at legal action of some sort.Even if I was to be compensated with build tokens ,I wont accept anything less than 350 days worth ,at least ! I dont expect to receive a response as Kix has the money already ,theyre not going to rectify the situation.
  • omer.pepic
    omer.pepic
    Greenhorn
    Joined Jul 2014 Posts: 3
    Hello there,Im banned like 4 years ago.tryed to send ticket to reset me and if posible to give me some coins back or fleet that can help me for start again the game.but cant send ticket for some reason so I must write here ! Hope that mine acc will get reset and I get help to get back in the gam somehow.Thanks
    DOBE
  • omer.pepic
    omer.pepic
    Greenhorn
    Joined Jul 2014 Posts: 3
    mean in Battle Pirates 
    DOBE
  • omer.pepic
    omer.pepic
    Greenhorn
    Joined Jul 2014 Posts: 3
    Hello There Im banned like 4 years ago want to play again,ive tryed many times to unbann mine BP profile but cant get support.mistake was that friend of mine Croatian guy who lives in America use some stupid chit so we all get banned and we belive him and give him FB infos.it was not just me but never mind.I just want some coins back if posible reset me or do what ever you want just give me some coins that I payed for or fleet that can get me back in the game.Thanks
    DOBE
  • lmtripper
    lmtripper
    Greenhorn
    Joined Jun 2012 Posts: 23
    Moderators; cannot change my e-mail; old account listed with Kixeye was shut off when I changed carriers. Cannot verify change. Need help.
  • So how this many people have the same problem, and nothing is being done about it, but it is painfully obvious who each player is?  I have made new accounts and attempted to contact support, done everything they have asked me to do at least 10 times, no progress.
  • Joseph Higgins
    Joseph Higgins
    Greenhorn
    Joined Aug 2018 Posts: 5
    Here  like many have posted here using face book to play BP linked my FB to kixeye.com go to put in a support request get like above no valid email go to input e-mail told already in use! the update to day 08/072018 with the lag from chats and game froze and the auto of a uranium target killed off my tide seekers even thou i had anti morts on them!! Plz fix the issue with linked accounts so players can put in tickets! Some of us play fb for the gifts we can some times send and get!   
  • kevin.minch.9
    kevin.minch.9
    Potential Threat
    Joined Mar 2013 Posts: 86

    I have paid more than $50 but cannot submit a ticket: the HQ app has stopped loading today after working well since its debut. It freezes during “Loading targets info...” and will not complete loading, even after app and iPhone reboots.


  • Hello good afternoon KIXEYE. I'm sorry, I did the grassroots movement wrong, because I wanted to change sector 466
  • Laredo
    Laredo
    Moderator
    Joined Dec 2011 Posts: 18,317
    Closing, thread has become to convoluted to dig through.
This discussion has been closed.