After deleting my whole post about those issues I'm quite angry - I provided lots of information which could be helpful to other users.
I just installed a Flash Player version with Debug function - there is something going wrong with the game itself which has nothing to do with my system:
Dear:- KIXEYE Q Rich , I Think The Problem From ID's Between 5140099 : 6028479 or Higher So i Think Must Check those id's Fast that Problem stuck or they get out from Data Base So Check it ,
I Checked All steps and still problem Exist ,But I change My Pc to LabTop Core i7 Cache 8 ram 6 G.b New Win7 today i Checked my Account on 3 pc's what do u think ,all of them have Problem with Flash player or Face book or Windows but when i checked my Brother's Account he Working Perfect why this account look @ Range ID's and u Can see what happened ,
My User ID is : 5836376
Actually it's quite audacious by KIXEYE to blame the user's PCs for an issue that is surely because there is a malefunction inside of the game.
After checking this issue now on 4 different PCs with 3 different OS (Mac, Win7, Win XP) with newest flash-player, older versions of flash-player and a debug-version of the flash-player I'm 100% sure, that this is an non-user-related error. What's the most annoying thing: Players are using time, therefore ressources and when they get attacked by other users even their buildings without being able to do anything against it.
Actually I understand KIXEYE why they are trying to blame the user's systems for this error: Players having spent Facebook-money should get all their facebook-money back after KIXEYE fixed those issues because they are so affecting the game so seriously that it is impossible to play. New players which need every hour to make sure to develop their base fast enough should get the damage-security-period back again to have a chance to built up their base in a satisfactory way. I guess, nothing of this will happen.
Same problem over here, ever since the rogue attack it crashed and havnt been able to get on for almost 16 hours now. Stuck at loading screen and when my buddy logs in on my pc with his account everything works perfect!!!!!! Also according to my friends who are in the game they say it says that player is in base while im stuck on loading screen.
please give us some information so we know that you know there is a problem and something is being done??
my userID: 5897921 - Sector 13
btw i tried firefox, explorer and chrome. i also rebooted couple of times, tried different internet connections (my home, my buddys home and my parents home) i put all firewallshit of, tried on 3 other computers,.... i did everything i can think of but nothing seemed to work and fact that my buddy can login on my laptop without problems makes it more frustrating!!!
We may have something here - mine crashed as the rogue attack began. After that it never loaded again -
After deleting my whole post about those issues I'm quite angry - I provided lots of information which could be helpful to other users.
I just installed a Flash Player version with Debug function - there is something going wrong with the game itself which has nothing to do with my system:
Thank you Stefan, that will help us track this down.
Could you just confirm your user id as well please.
nvm, found it.
Please do not contact me directly by Chat or via posts on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
The loading problem is definitely associated with the event of the rogue attack - all other possibilities have been eliminated - focus your attention on the rogue attack
Thank you everyone who has given us details. We've been able to duplicate it locally and are working on a fix asap. Sorry to keep you guys from the event!
My problem started with the start of the event, at first there was something like system overloaded only written as overlaoded this was going on about 4 hours, at a certain point i went into my base with the immediate pop up...lost connection or something en kicked of (i could see in a glimp that my base energy capacity was down to 700 from 1300) and that was about it this happened just twice in 4 hours all the rest it could not load the sector and thats about it
Exact same place it happened to me - wave 1 completed and I clicked that I was ready for wave 2 and the game crashed and I have not been able to access since.
For more than 24 hours now I've only been getting the "Loading Sector" screen before it eventually times out. I was never able to log in for the rogue assault. My user ID is 5844406.
My loading sector problem happened 8 days ago, tried all solutions, same with all users here. (just couldn't get my account to load in, whereas using other account can get in). Seems like more users getting affected with this bug.
User ID is: 2582381
Thank you everyone who has given us details. We've been able to duplicate it locally and are working on a fix asap. Sorry to keep you guys from the event!
Sounds good!
But: What will happen with spent Facebook Money and the resources we weren't able to gather during the problems? And: What will happen with the protection period for newer players?
Let's get you all back in and playing first. Anything else you'd need to contact Support about.
Please do not contact me directly by Chat or via posts on my profile page. If I cannot deal with it on the forums, it should be taken straight to Support.
I just installed a Flash Player version with Debug function - there is something going wrong with the game itself which has nothing to do with my system:
Error #2044: securityError text=Error #2048: Security-Sandbox: https://wc-fb4-s.cdn.kixeye.com/flash/friends.v11.swf wasn't able to load any data from https://wc-fb-vip.sjc.kixeye.com/api/player/getfriends?ts=225&signed_request=kz1lBqEGEy[censored for security reasons)
I Checked All steps and still problem Exist ,But I change My Pc to LabTop Core i7 Cache 8 ram 6 G.b New Win7 today i Checked my Account on 3 pc's what do u think ,all of them have Problem with Flash player or Face book or Windows but when i checked my Brother's Account he Working Perfect why this account look @ Range ID's and u Can see what happened ,
My User ID is : 5836376
Please Check it fast Before the Event End .
After checking this issue now on 4 different PCs with 3 different OS (Mac, Win7, Win XP) with newest flash-player, older versions of flash-player and a debug-version of the flash-player I'm 100% sure, that this is an non-user-related error. What's the most annoying thing: Players are using time, therefore ressources and when they get attacked by other users even their buildings without being able to do anything against it.
Actually I understand KIXEYE why they are trying to blame the user's systems for this error: Players having spent Facebook-money should get all their facebook-money back after KIXEYE fixed those issues because they are so affecting the game so seriously that it is impossible to play. New players which need every hour to make sure to develop their base fast enough should get the damage-security-period back again to have a chance to built up their base in a satisfactory way. I guess, nothing of this will happen.
We may have something here - mine crashed as the rogue attack began. After that it never loaded again -
Doug Kinard
this is mine User ID is: 5871201
Thank you Stefan, that will help us track this down.
Could you just confirm your user id as well please.
nvm, found it.
Can you guys help me narrow this down? What wave were you on when the game crashed?
User ID is: 5871201
User ID: 6050479
Your User ID is: 5894788
User ID is: 5868395
support ticket KIX_SPT_0000192778
Doug Kinard
User ID is: 5874604
Doug Kinard
MY User ID is: 5855682
User ID is: 2582381
Sounds good!
But: What will happen with spent Facebook Money and the resources we weren't able to gather during the problems? And: What will happen with the protection period for newer players?
Any update for us Rich?
Also Rich can you please message me, I am trying to send an important mail to you for Kixeye
KIXEYE Support tickets here: - http://support.kixeye.com/mail/