Stuck on Loading Screen

Joined Jan 2012 Posts: 4
edited 4 Jan 2012, 5:32PM
I get stuck on the loader screen that shows the percent loaded. It typically stops loading somewhere between 16%-24%. I can access my Battle Logs just fine, but can't get past the loading screen. Battle Pirates worked fine up until yesterday evening when it ceased to finish loading.

User ID: 2732104
Running Windows 7
Browsers: Have tried IE, Firefox and Chrome
I have cleared the cookies and caches in all browsers
No apparent system updates required
Update flash to current version and still getting the problem.

Currently running virus and spyware scans, though I doubt that is the issue.

Any suggestions?
  • Blazing_Darkness
    Unicorn Overlord
    Joined Nov 2010 Posts: 8,162
    Try reading this and following what it says:
    Answers to most things can be found in the FAQs.
    TOME Name: Blaze    Favourite Guardians: Osric (Pusher), Malbus (Tank), Talia (Slayer), Erebus (Tactician)
    The Battle Pirate Glossary - Forum Rules - Support form
  • wantonischief
    Joined Jan 2012 Posts: 4
    Close any other programs you have that are accessing the Internet (other browser windows, any file downloads, other games, etc.)

    Check your Facebook Security Settings. Under Account, select Account Settings, then Security, and see if Secure Browsing is Enabled. You may wish to try disabling this to see if it helps.

    Clear your browser cache, then close and restart your browser. Try to open the game without opening any other tabs or browser windows. You can find instructions on how to clear your browsers cache. First try the instructions at the top for a normal cache clearing, but you can also scroll down on that article to find instructions on how to do a more thorough, manual cache clearing.

    Make sure that you have the most recent versions of your browser software and Adobe Flash

    Try using a different browser. Download and install a new browser (so all of the settings are set to default), preferably Google Chrome or Mozilla Firefox

    Restart your computer

    If possible, try using a different computer
    DONE, and still having the same issue

    Run a virus/malware scan on your computer. You can get Anti-Malware for free from Malwarebytes, and this will make sure that you don't have any spyware affecting your computer's performance

    Run a traceroute to for Backyard Monsters, for Battle Pirates, and for War Commander. You can find instructions on how to run a traceroute here or here (for Mac users). This will track your Internet connection from your computer to us, and look for any hangups. If you notice any large numbers (500+ ms) at any of the stops, or if you don't get a number as a response (i.e. if you get just stars), then your loading issues could be caused by connection trouble. Contact your Internet Service Provider to see if they can assist you in resolving this.
    NO HOPS ABOVE 122ms

    The following was reported to help by a few users.
    To resolve the DNS resolver cache on a Windows Vista-based computer, follow these steps:

    Click Start , click All Programs, click Accessories, and then right-click Command Prompt.
    Click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
    At the command prompt, type ipconfig /flushdns , and then press ENTER. This command flushes all the DNS entries that have been cached.
  • wantonischief
    Joined Jan 2012 Posts: 4
    I got it loading to 40%, but alas it still sticks... :( Put in a request to customer service.
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