Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about four years ago by CM DOOMROOSTER	1.1K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. (Image) This tutorial will help you using a f… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about five years ago by Hyperius	3.3K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about five years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about five years ago by DESTRO	21.4K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
Additional Turret Item Attributes Wednesday morning by Michael McNamara	32	1	I would imagine it would result in a +5 in your scenario. To my knowledge multishot specials cannot be stacked, as in you cannot equip two of them to the same turret or ship. So it shouldn't really be something you come across. Templar614 2 Jul 2020, 3:41AM
ship build about a month ago by dondon098	53	4	(Quote) &#13; steven.schiefelbein.7 30 Jun 2020, 3:52PM
Loading battle about a month ago by Poorkid	30	4	Too long the loading battle. That was coast me ml re coin.lol jerry belonio 28 Jun 2020, 10:38AM
Daily campaign about three weeks ago by trustom1	15	2	Still the same I wish I can attach some pictures or video trustom1 26 Jun 2020, 6:39PM
loading game about two months ago by theolodsalt	36	2	I Wonder what happened to the Battle Pirates Mobile App jorge.schulze.5 23 Jun 2020, 2:00PM
Returning Veteran Free Fleets about three weeks ago by masterkiller24	14	1	If you haven't received them yet, I'd recommend sending a PM to CM Ghillie. So far, she's been pretty good about this, and hopefully she sees this thread. KrisK 22 Jun 2020, 10:58PM
Something is seriously wrong about a month ago by T-REX_NRNS	42	2	today i lost 1 day ship build token and 2 coins ahile.buzau 22 Jun 2020, 2:07PM
Help needed - Can not build Imperator's Pretorian about a month ago by Mr. Silicon	32	9	(Quote) &#13;Their game, their marketing plan If you want to change things, do it from the inside? If you understand what I'm saying???? Ser_Gregor_Clegane 21 Jun 2020, 8:29PM
raid start different world times about three weeks ago by daniel.stevens.942	13	2	(Quote) &#13;thanks mate just what i needed daniel.stevens.942 18 Jun 2020, 5:20PM
raid about a month ago by Debra Keene	61	4	(Quote) &#13;Little late now, but it is a wave based target. If you destroy all of the buildings and the original two Warbirds in the target, it ends. Most of the points are included in the waves of ships that spawn into the target. You have to kill all of the successive waves of enemy ships to get the full 1 million points. Templar614 18 Jun 2020, 3:03PM
OUTPOST SPECIAL UPGRADE about three weeks ago by USMCCPL	28	0	Can someone ask Kixeye to put up the Outpost Upgrade Special again I just got paid? USMCCPL 15 Jun 2020, 8:31PM
Bad Lag on 906 about three weeks ago by WAR-GAMES	14	2	This is the most disgusting event in the history of this sorry company. Lag is severe in the 906 targets to the point of having minimal control over one's fleet. Lag is bad in the 116 target but not so bad as in the 906. Submitting a ticket on the matter is an exercise in futility as the company lackeys are in a blissful state of denial. Shame on you Kixeye! Absolutely disgusting. Pirate.Pete 15 Jun 2020, 1:35PM
free SHRIKE"S about a month ago by BRANDI -02	63	7	(Quote) &#13;Perhaps the OP might want see if they'll be generous with something a bit better than a fleet that's.. 3 generations old now? Maybe Dragoons, the next generation up from Erads/Shrikes? OP & others asking.. After next raid cycle (Sept-Oct) it'll be a Siege cycle again. Just an fyi Ser_Gregor_Clegane 9 Jun 2020, 11:30PM
OVERPOWER ISSUE! about a month ago by kixeyeuser_1388206204979_100007110362324	24	4	Each building has a power limit it can support and your base as a whole can only support so much. Most likely you have capped out on what your base can support. The only real option is to change things within your base to free up power to use it elsewhere. Templar614 9 Jun 2020, 11:27PM
bounty about a month ago by baddew	13	1	If you are playing on flash, there is currently an issue preventing the changing of ship skins. You might try loading in on html and seeing if you can change them there. Templar614 4 Jun 2020, 3:22PM
Need help about two months ago by Lubujr	38	5	any mod can help me plz i just bk to the game and cant hit forseken or anything only cargos i heard i can get 1 fleet to cetch up if any mod can help me plz edenorin1234 3 Jun 2020, 2:51PM
Friendfinder lookup about two months ago by Oddball Sutherland	17	3	Yea was a recent discovery on my part. Oddball Sutherland 2 Jun 2020, 1:32PM
game will not load anymore about a month ago by marc.watko	19	2	(Quote) &#13;I would say check this as well. There were a few people yesterday with similar complaints that said updating chrome resolved it. Templar614 29 May 2020, 2:16PM
lost intel lab Locked about a month ago by Rod Kimble	28	2	Probably an important building to have. Glad it decided to wander back home. Closing per OP request. Templar614 29 May 2020, 12:36AM
Missing Free ship build tokens from the Forsaken Mission about two months ago by T-REX_NRNS	25	3	(Quote) &#13;No, there is some sort of bug.....ship build tokens not stacking. I had no ship build tokens, opened my tier 5 fm chest and won 2 x 2 day ship build tokens...but it would only let me have 1x 2 day...this happen to one of our players last week also....his inventory was empty and he also won 2 x 2 day ship build tokens but only gave him 1 also. Sometyhing is wrong. Yamato 28 May 2020, 1:34AM
HTML5 don't work to many bugs about two months ago by WAR-GAMES	27	2	Still not loading properly for me about 4 times out of 5. Anybody else still having issues? Dark Lord Chuckles 27 May 2020, 9:46PM
Base Planner about a month ago by kerry.oneil.5	46	1	You can't You have to rotate it in base, then go to planner & place as desired. Ser_Gregor_Clegane 25 May 2020, 2:25AM
Scrap Ship about a month ago by f_scorpio	30	3	(Quote) &#13;(Image) No need to remove them separately, just scrap & use those limited bits of tech regained as you wish. Ser_Gregor_Clegane 24 May 2020, 8:33PM
Death Grip Invincible Base Turrets about seven months ago by jack.myers.927758	71	9	I just checked. Phased Attack Cannons also work. astropirates 22 May 2020, 9:19PM
Need Info if this is a hack Hot about seven years ago by Ice_DS	324	10	(Quote) &#13;Then make one and play, if you are asking for an account form someone that is against the TOS and a bannable offense. Please refrain form doing so if that was your intention Skipjack 21 May 2020, 5:53PM
account recovery about a month ago by System	20	1	i MAY HAVE COME ACROSS THE PROBLEM: tRYING TO GIVE MY ID, IT CAME UP AND TOLD ME MY EMAIL WAS IN USE. I don't know how I came to build this account buut I have forgotten the name I was using. I was lvll 108. is there a way you or some can look up players by their email? mine is [email protected] I know I should have another account this one i by accident Mod Edit removal of email address. theoldsalt 16 May 2020, 11:01PM
coins about two months ago by Lubujr	32	5	i buy it through mobily recharge card yhaj.soledseyer 15 May 2020, 11:00AM
deleting old accounts about two months ago by Lukehardy1996	29	2	kk thank you for replying, i'll have to make a new email then :( Lukehardy1996 15 May 2020, 10:51AM
Having trouble launching fleets about two months ago by kixeyeuser_905716551_5402_9903974	20	5	(Quote) &#13;That's right! Now I remember that it also did that to me. You have to manually move the wall; Don't use the base planer. Thujopsis 13 May 2020, 12:48AM
Rain of Terror Mission (beginner mission) about two months ago by Dave Wu	13	3	No, I didn't get that yet. I think someone saw this and fixed it! But now i'm stuck on the Massive Destruction. It doesn't recognize me building Marauders lol. Dave Wu 11 May 2020, 11:16PM