Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about five years ago by CM DOOMROOSTER	1.2K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. This tutorial will help you using a free app… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about six years ago by Hyperius	3.4K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about six years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about six years ago by DESTRO	21.4K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
PLEASE HELP... about a year ago by billybob123456789	84	8	https://youtu.be/CX_Rrh8WYKw DJJeckel65 Yesterday, 3:22AM
help about a month ago by Wilfred Jamieson55	30	5	&#13;If it's been that long, it's gone for good. If no one attacks it for 60 days, it'll get pulled off the world map. Lastly, try to avoid diverting threads, as doing so can result in a forum ban, but not likely on a first offense. KrisK 24 Jul 2021, 4:36AM
Everest fleet gift about two months ago by pattheand	47	9	they are in FM priize pool 1in a chest. they come ready to use Danny_R533 22 Jul 2021, 7:07PM
First time to play lvl61 about a month ago by OliverIII	16	4	click on the command center button , a dropdown menu appears. the last item in that menu is tutorialsjust right to the commandcenter button you find the settings button , by clicking this and scrolling down you can read wich keys do what and you might change some settings to your conveniance Danny_R533 22 Jul 2021, 2:15AM
returning player Locked about three weeks ago by RAPTOR133769	53	7	Closing as it was hijacked into a good bye thread. I'm sure the team will take your feedback into consideration, have a great day. MillionDlrBil 17 Jul 2021, 9:38AM
I don't see a play buttom anymore about three weeks ago by james.molwitz	19	2	Thank you james.molwitz 8 Jul 2021, 12:10PM
QUESTION about shards in beach party about a month ago by WAR-GAMES	11	2	Little late for Beach Party, but if you go into the normal blueprints section of the Intel Lab there will be a tab that says "Skins" to the right of the "Omegas" tab and you can see your shard progress there. Once you complete all of the skins you have shards for that tab will disappear. Templar614 8 Jul 2021, 3:11AM
Cant replace Hyper 30 with the new Damage Diffusion Sys 2 about a month ago by Leslie599	16	1	DDS2 is conflicting with something else on your build then. You can find it by removing one special at a time and trying to equip DDS2. Templar614 8 Jul 2021, 3:08AM
need customer support help about two months ago by BugThePirate	28	4	I logged on to this morning to find my profile gone and level from 141 to 61 Help barrder 27 Jun 2021, 10:58AM
lost boat about a month ago by william.d.phelps.7	11	1	should be in your dock if finished paganPigWeed 25 Jun 2021, 5:32AM
Battle Pirates is Crashing both itself and my Browser about a month ago by Armouredfalcon	22	6	&#13;Its absolutely blimmen Kixeye if I've been running this game in chrome with no issues for the last... 10+ years and suddenly after a new game update it breaks. So no, I can't see why only 10% of my avalible RAM being taken would cause an issue. Armouredfalcon 19 Jun 2021, 11:14PM
cant play about four years ago by kixeyeuser_1371494729507_8785_757035485	21	3	Hello Sir why My accnt ID: 33560835 cant play whit Kixeye website? When click play I have stuck. I send screenshot for know what problem.From FB good no problem.Sorry My English not good. Daniel Sky 11 Jun 2021, 3:45PM
Mercenary Fleets - What Were You Doing? Hot more than ten years ago by KIXEYE Swag 1 2...42 43	45.2K	1.3K	Mercenary fleets are good for nothing Kixeye should do away with mercenary fleets BlackWolf_65 11 Jun 2021, 2:40PM
BP SUPPORT about a month ago by KY LUBE	12	0	This account does not qualify for Battle Pirates support as it has not spent $50 in the game. You may want to check out our Battle Pirates Help Center or Forums for updates on any ongoing issues. Hey KIX, The above statement is not true in my case. What are you up to?? KY LUBE 6 Jun 2021, 10:33AM
solar reinforcement armor about a year ago by ONE-EYE	33	3	&#13;Topic is from a year ago. Nexahs 5 Jun 2021, 8:17PM
Pillage Penalty? about two months ago by Ragnar_Lothbrok	21	2	You're using top tier fleets in a lower tier target, and because of this you get penalised and only receive half of the payout. If you use the Mutineers the target is designed for you should receive the full amount. MillionDlrBil 4 Jun 2021, 7:03AM
game loading about two months ago by dave scott66	1	0	cannot get game to play i ge to loading screen it scrolls thru then stops have tried thru fb and kixeye sites any suggestions dave scott66 3 Jun 2021, 10:08PM
Returning about four months ago by neptunesassassin	21	5	Okay, go play them then. Nexahs 31 May 2021, 5:46PM
Friends list missing friends Locked Hot about five years ago by rocky.williams.754	101	16	Thank you for that insightful false information. Closing necro thread MillionDlrBil 30 May 2021, 5:59PM
Request of a Free Everest Fleet with Flag ship about four months ago by Saw_T2	62	7	I too have just returned to the game after some 5 years of inactivity. And I have not received any free Everest fleet either. It's not even an option in any tier to win. Ragnar_Lothbrok 30 May 2021, 6:41AM
Saw Factory is a waste of time about three months ago by T-REX_NRNS	42	4	i have same problem as u guys with the saw factory just a waste of time and cannot up grade it davyboy 29 May 2021, 7:51PM
armorgames.com-no full screen about three months ago by Jnglwmn	31	3	I don't think Kixeye can do anything. Pretty sure you have to send a report in to Armor Games. Same with Kongregate. Yimmi930 18 May 2021, 3:28PM
When can base parts be used? about two months ago by kixeyeuser_1388206204979_100007110362324	11	2	Aside from what Kris said, they cannot be used with new constructions. Only upgrades and refits. And the upgrades are restricted at the current top OP tech level. Yimmi930 18 May 2021, 3:24PM
Getting my account about four months ago by Mistacal	52	6	Hi there, I appreciate the screenshot. Unfortunately, you would still need to complete the registration process for your account. As I mentioned previously, you do not seem to have an email address or name attached to your account and until you do so, you will not be able to submit a support ticket. Also, I would need the User Id of the account of the account that you are trying to inquire about AND we would need to do this in a ticket because personal information would need to be shared. CS_Hank 12 May 2021, 3:35PM
I need help getting to sector 12 about two months ago by Mark Wayne	21	1	no need for that. Look at global leaderboards. find someone in 12. click on that name and it will give you the option to bookmark. Go to relocate. Jump to bookmark. Mr_S 12 May 2021, 2:17PM
Base has disappeared about two months ago by greg.mathews.31	21	0	Went to play and was attacked and watched replay. My base/headquarters building was gone, the space where it sat was empty. When I go to planner and click on building levels its building level 13 is there, but no building. Its not in storage, nor anywhere else on the base screen or other screens. Base was attacked and it looked like base headquarters was firing back, but no base. Clicking on space where it is suppose to be you get no description. LOL , anyone out there find a missing base?? greg.mathews.31 10 May 2021, 8:43PM
Saw factory broken again about three months ago by T-REX_NRNS	21	2	was it ever working? Spent millions on building saw then building Mines, they literally dont work hahahahaha, they do nothing, my diarrohea tablets were more fun jack.manners.14 1 May 2021, 2:33PM
can't buy coin about three months ago by WAR-GAMES	12	2	thats ok with me if I can't buy gold nothing new in bounty to get besides new hull and weapon i have them and some base build tokens I will just save my money and go eat a steak dinner and by something that i will use in real life like tools Kixeye has been shooting them self in the foot and have lost all there toes WAR-GAMES 30 Apr 2021, 8:35PM
Introduction to assault about three months ago by Gecko's Glory	11	1	Just buy the Photon chest in FM, these are assault ships kixeyeuser_1381243231338_26458_208009475 28 Apr 2021, 11:14AM
question Locked about three months ago by Kirsty Jones	72	8	Closing thread, it's clear this is a continuation of naming and shaming from in game and it's not what forums are for. Please be sure to use the appropriate ticket system if you're claiming you are being harassed. Do NOT send a regular ticket, you are required to lodge a Harassment report properly and sending a ticket through the normal system will have you met with me or another Expert telling you this. Please also be aware that circumventing a ban of any sort by the use of alternate accou… MillionDlrBil 23 Apr 2021, 11:19PM