Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about four years ago by CM DOOMROOSTER	1.2K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. (Image) This tutorial will help you using a f… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about five years ago by Hyperius	3.3K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about five years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about five years ago by DESTRO	21.4K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
Recruit friends yesterday around 10pm by ross.martin.7739	9	0	When you are on the map and go to base re-locator, There is the first pane with friends How do you recruit friends so I can jump into different worlds ross.martin.7739 Yesterday, 10:20PM
no officers in base Saturday morning by Nadine Cranham	13	1	Has to be selected before you start a build or a building or a research for them to work. If something is already started they wont applay until next thing you start.... magnus.isgren.1 19 Sep 2020, 10:31AM
Can't submit a ticket Saturday morning by Jerry Ragan	6	0	I have spent well over $50.00 in the game and then some. Yet when I want to submit it says I can not because I have not spent $50.00 Yet I know i have not just in Kixeye but also in FB as well for this game. So why am I not able to send those tickets I need? Some reports I need to make are not harassment and or hacker reporting. Jerry Ragan 19 Sep 2020, 4:53AM
I can't send ticket in won't load, and I can't get on my battle pirates through kixeye or Facebook about four years ago by Chrisma_D	29	5	any one having this thing it load bet not go to map Chrisma_D 18 Sep 2020, 8:40PM
Cant submit a ticket.. but I spent more than 50 dollars Thursday afternoon by happy drunk	23	7	(Quote) &#13;Well I guess Kix calgulations is a bit different than mine.. But tell me, how my warhounds can be dead in dock, and no trace of it in battlelogs? last entry was me hitting a base, and getting 11-15% damage to ships.. then recalling and repairing.. but repairtoken is apppreciated tho, but getting hit by a ghost is annoying.. happy drunk 18 Sep 2020, 6:05PM
Can't access support Thursday afternoon by System	9	3	Hi there, This is Hank from VIP Support. I have sent you an outgoing ticket in regards to this. Please look for this in your email. CS_Hank 18 Sep 2020, 4:41PM
Portals in Base planner Thursday morning by Nomad59	14	5	yes I know how to do it in normal base view, what I need is a way of doing it in base planner, but apparently there isn't one. a bit shortsighted of Kix huh! but thanks for the replies. Nomad59 17 Sep 2020, 5:08PM
Illegal Building, before update no happen about two weeks ago by Tjoaputra Tjoapoetra	18	2	As a future note, when in base planner mode you can move your mouse over the "apply" button when it is grayed out and it should tell you what the error is. One weird thing that happens on occasion is removing a water transformer from a turret. It will confuse the system, but a refresh fixes it. Templar614 17 Sep 2020, 4:47PM
PLEASE HELP... about three weeks ago by billybob123456789	85	7	(Quote) &#13;which browser are you using? you could try a different one to see if it helps. i have had trouble in the past, but swapping browsers from chrome to opera fixed it for me. wing-dang-doodle 13 Sep 2020, 11:19AM
sever not secure Locked about two weeks ago by caved	14	2	There was an unexpected game outage that lasted a couple hours at the time this thread was created. Closing as it has been resolved. Templar614 12 Sep 2020, 1:42AM
html5 died 9-1-2020 about three weeks ago by mike.kessler.92	38	2	I can use html5 but only with the chrome browser. I have to use firefox to use flash mike.kessler.92 2 Sep 2020, 12:15AM
Bugs about five months ago by James-Paul Orr-Easdon	77	10	(Quote) &#13;i cant even log into the game kind of sucks landsern 27 Aug 2020, 9:45PM
Can't go to map due to refitting a turrent about a month ago by saw6436	23	3	Thank you guys. Refresh sorted it out. saw6436 22 Aug 2020, 1:56PM
Mortarheads crew broken? about a month ago by Mraeva	15	4	A french word for this game "dégoûtant". Almost same damage with 1, 2, 3 or for Everest. With or without MHs. salvius.vesuvino 20 Aug 2020, 2:24PM
Cannot See Messages about a month ago by MassCarnage21	17	3	thx Templar. will try that. wing-dang-doodle 10 Aug 2020, 3:09PM
I have not spent $50 so I cant get support... about a month ago by billybob123456789	42	3	As far as the uranium is concerned, I suspect that is due to trying to hit the targets while your home sector is in threat level teal. Uranium targets only pay out peanuts at that point. The R&D time reduction is more that it is improperly showing that a base is eligible for a reduction. If you mouse over the icon and see that they are working on a lvl 7000+ research, it is something mega related and is not eligible for time exchanging. Same goes for if you are working on crafting a mega r… Templar614 10 Aug 2020, 3:51AM
no friends to relocate to showing up about ten months ago by XXX_SugarBritches_XL	46	1	Hi This is my first post on this forum tuannq 4 Aug 2020, 10:29AM
Research and development in base level 16 about a month ago by Grapeshot	20	4	(Image) If you click on these things there are two different sections. They are available for attack when a sector reaches threat level Orange. For R&D you need to destroy the Skirmish section. (Image) Templar614 3 Aug 2020, 5:36PM
solar reinforcement armor about two months ago by ONE-EYE	35	1	Historically it has been an event prize. Bounty, Pillage, Raids would be the likely places to find it. Templar614 31 Jul 2020, 2:07AM
Upgrade and build times about two months ago by Wicked_Wench_Of_TBR	26	2	Thanks for the thought, maybe that was it. Thank you Wicked_Wench_Of_TBR 30 Jul 2020, 3:43AM
pop-up about two months ago by Littlefat46	27	2	ok then I wait with you on that fix then Littlefat46 28 Jul 2020, 5:13AM
R&D Objectives about two months ago by wendy.pryor.779	39	4	what level is your OP. that matters trouncer 21 Jul 2020, 1:34PM
looking for a certain clan..... about two months ago by f.kixeye	20	3	ok ty guys f.kixeye 20 Jul 2020, 11:39PM
Support??? about two months ago by ialsokika	31	6	(Quote) &#13;I don't know, as far as I'm aware, I only have one account. tarquin beezlebuddle 20 Jul 2020, 8:11AM
loading game about five months ago by theolodsalt	47	3	i cant log into game either its been 4 days now i sent a ticket and nothing when i do get in i am at level 54 but i was 101 level in past then they tell that i have not spent 50 $$$ thats bull been playing 9 yrs way over 50 lgman321 19 Jul 2020, 3:21PM
Where are my Artemis shards? about two months ago by DDewar53	19	3	(Quote) &#13;Duh, I gave him a concise answer, TYVM Ser_Gregor_Clegane 13 Jul 2020, 6:26AM
INSTANT UPGRADE ALL - ZEALOTS - NOT WORKING about two months ago by Anand Rao	36	3	Your building levels shouldn't influence the offer at all. If you still haven't received the upgrades a support ticket is the next step as only support can grant those upgrades. Which you have already done, so it is just a sit and wait kind of thing now unfortunately. Templar614 12 Jul 2020, 4:33AM
Getting annoyed regarding kix responses about two months ago by William Bragg	25	1	At least you got some Support, I've spent $200 and nothing. No access to support at all!! Hopefully like me you paid via CC, if so put a claim into the CC company for mis-selling/lack of paid for support etc.. whatever they deem fit to further the claim. I wouldn't mind, simple issues to resolve but they seem to want to be asses. ialsokika 10 Jul 2020, 10:50PM
Loading battle about four months ago by Poorkid	45	5	Html5 takes ages to load Awilda3 9 Jul 2020, 12:05AM
Additional Turret Item Attributes about three months ago by Michael McNamara	43	1	I would imagine it would result in a +5 in your scenario. To my knowledge multishot specials cannot be stacked, as in you cannot equip two of them to the same turret or ship. So it shouldn't really be something you come across. Templar614 2 Jul 2020, 3:41AM