Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about three years ago by CM DOOMROOSTER	1.1K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. (Image) This tutorial will help you using a f… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about four years ago by Hyperius	3.2K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about four years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about four years ago by DESTRO	21.3K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
Flash player keeps asking for permission to enter game about two weeks ago by kixeyeuser_1388206204979_100007110362324	19	4	you re welcome. But know. Kix will change to the html5 player next. You can test it by changing in the startwindowes in the top tollbar. there you can switch between html5 and flashplayer. But the html5 player is still buggy. Achim Schmitz Today, 8:34AM
ALWAYS LOOSE WHEN ATTACKED!! Monday evening by kixeyeuser_1388206204979_100007110362324	31	3	(Quote) &#13;& you wonder why you're flat all the time, when you're expecting SENTINELS to keep folks out? They've been junk for, oh 5 years at least. HTs: Heavy Transformers allow you the ability to mount Heavy (turret) Weapons. Guard: Guard fleet, that goes in slot 16. Walls won't save you, in fact, I think they've helped kill you, by pushing your XP levels by building them (yes, you get XP for building walls) & pushed you well & truly into the "free-for-all" lev… Tywin_Lannister 14 Jan 2020, 5:44PM
speed about two weeks ago by Sitopanki	13	4	it is the fleet donated. all with the same speed and speed Sitopanki 13 Jan 2020, 1:45AM
missing days of xmas gifts Hot about a month ago by Jierdan	396	14	your cookies ha been blocked you Fockers zinfedel42075 11 Jan 2020, 9:24PM
Can't change email because old email is not active about a month ago by Mang_Dodo	19	1	I have almost the same problem. Last summer I had my laptop worked on I told the guy dont do anything to chrome as all my passwords except facebook is saved there. He said he was going to reload windows and my chrome would be safe. He lied and he knew he lied. So the email address I have used with this account for 8 years is gone to me. I have changed the address on the radio tower. I have sent in a few tickets then at the end I tell the person what i just told you. How can I get to where I … Scullgirl 10 Jan 2020, 2:06AM
Loading Times about seven years ago by Sarasu	48	7	I RUN WINDOWS TEN AND IM HAVING SAME ISSU cobra 01 9 Jan 2020, 4:21AM
Pillage participation rewards Hot about a month ago by Tim Franklin	192	11	(Quote) &#13; Please see if you can help me again. Seem to be missing the Pillage prizes again. I placed somewhere in the 200`s this time. Cheers Tim Franklin 8 Jan 2020, 9:22PM
is it unfair? about two weeks ago by DESTRUCTION_692	31	7	breachers where given out in october bounty last year if they level 60 now and have a fleet of breachers then either they slowly growing there base as it was a login gift for bounty in october of last year you got assult cause you where playing during the time of the fleet give away ThePirateGamer 7 Jan 2020, 11:58AM
carnage about two weeks ago by Sitopanki	17	1	That is intentional for the Carnage. It is a base defense hull that cannot be controlled. There is a note about it on the Carnage blueprint. https://prnt.sc/qk3tbd (Image) Templar614 6 Jan 2020, 6:31PM
Alliance button about three weeks ago by MrsSmith	14	1	A lot of the early game training videos/pop ups have been starting to randomly pop up. I just click through them when they show up and haven't seen them again since. Templar614 6 Jan 2020, 6:27PM
battle pirates game maker about a month ago by kixeyeuser_645882090_7416_6790305	36	3	people are crying over friends list being switched off? seriously? there are other things to cry about... Lakhbir Singh 31 Dec 2019, 7:55AM
sector cooms or any message sending not working about a month ago by Julia_D4	20	1	Got the same problem, but even more.My fm points are not counted till reload. Fm taken prizes - same way. When I'm using tokens got the same problem, so i need to refresh every token used. XMat_KOTC 25 Dec 2019, 1:40PM
Spent more then 50$ in bp about a month ago by fledesma553	29	1	Same here...I think I was too sarcastic (while talking to support) when I was told that what I assumed to be a glitch was actually a "feature"...Aw well Support is as good as everything else in this game (Poor to below average). I hope the HTML rumours are actually untrue and that all that is going to happen in a couple of weeks is the game will be shut down. That would be a relief after years of foolishly expecting improvement in either gameplay or enjoyment levels :persevere: Damon Skilling 22 Dec 2019, 9:25PM
Problem about a month ago by Dave202120	12	0	Hello recentley kixeye has been giving out all of these build tokens for hulls mainly whats the point for new players and intermediate players if they dont have the hulls to build them or use the tokens i think this is unfair thanks for reading and replying Dave202120 21 Dec 2019, 9:13PM
live agent about a month ago by kixeyeuser_1371739454494_17505_811581334	26	1	You can submit a support ticket, or try the BP Discord. Some of the support folks jump in the chats on occasion. Templar614 21 Dec 2019, 5:07PM
Breechers anyone about a month ago by carson visser11	16	2	There was a fleet of Breachers that was given out at the start of the October Bounty. Offhand, you had to sign in once during the 90 days prior to the event start to be eligible for the fleet, and then sign in again once during the Bounty season to receive the fleet. Templar614 21 Dec 2019, 3:09PM
free fleets and gold Hot about a month ago by kixeyeuser_1371739454494_17505_811581334	315	9	they keep giveing me tokens and things i cant use because i dont have bp's for them kixeyeuser_1371739454494_17505_811581334 18 Dec 2019, 3:13PM
LIVE CHAT: Unmute, How? Locked about three years ago by TomBrooklyn	29	4	To view the list of muted players in game type "/list" in the chat window. The list will pop up in the chat window and clicking on a player's name will unmute them. Closing necro thread. Templar614 18 Dec 2019, 3:09PM
Death Grip Invincible Base Turrets about a month ago by jack.myers.927758	21	2	as a matter of fact, yes. In this run I had a trio of BatRays (out of a fleet that randomly showed up in my possession). all of which have 5 RipSaw Gatling Guns, 3 Gathering Storm Depth Charges, a Gale Defense System, and a Cormorant Anti-Torpedo. The morter fleet I had just to make sure I wasn't going insane was a full fleet of Leviathan A's completely loaded down with peacemaker mortars. The Batrays have torn through anything I throw them at, including the other missions and the rest of the … jack.myers.927758 17 Dec 2019, 11:53PM
lag issues with bounty about four months ago by Lakhbir Singh	19	3	It is total bad, i only play bc im total borring.. this lag cost major damage O Chopper teleport Eletric ops wont work, put in on in base go out on the 95 on nr 6 first is start show status on OW support, and when drones from hive hit OW.... NADA it just stand firring like a maniac... lol so playing from danmark even with 115 MBPS fk up all when it enter USA .. so its just the way it is for mee, clean PC, lol hahah i did try every time i do, i know i DC, but just not when, only i… Aage Jepsen 13 Dec 2019, 8:01PM
kix about a month ago by kixeyeuser_1392633385650_100001115491549	22	1	I personally did not have a problem with it allangate 11 Dec 2019, 3:52PM
SUBJUGATOR - How 2 counter them? about a month ago by Mr. Silicon	106	9	(Quote) &#13;Highguard Warden us a Tier 7 Defender hull. Sprint is Sprint Countermeasures; shoots down rockets, mortars and UAVs. Moon Pie 11 Dec 2019, 7:34AM
Manufactering locked about a month ago by kixeyeuser_1388206204979_100007110362324	12	6	Additionally, if your OP is damaged, upgrading, or fortifying you cannot start an R&D or mega research. Templar614 11 Dec 2019, 2:51AM
New ships about a month ago by OneEyeWild	29	2	(Quote) &#13;(Image) You have 190 hulls made? & you're hanging onto how much old stuff? Some of it must be useless, surely? Why keep stuff that's more than 2 years old, unless it has a really special use? If you're keen to part with your money, scrapping older hulls should NOT be an issue for you.. Tywin_Lannister 8 Dec 2019, 12:24AM
Flash Issues about two months ago by Killer_Ken_Official	122	6	Wow i played on chrome and i can't log into battle pirates says i need to download flash lol kopcat09 6 Dec 2019, 9:44PM
CANNOT RAISE A TICKET!! about two months ago by Lloyd Fernandes	47	8	I have spent money and yet cant send a ticket! thats how efficient they are!! I cant send a ticket to say they have screwed up! Lloyd Fernandes 6 Dec 2019, 3:46PM
no friends to relocate to showing up about a month ago by XXX_SugarBritches_XL	15	0	My friends aren't showing up to relocate to. Only my bms are? Wth? XXX_SugarBritches_XL 6 Dec 2019, 4:50AM
help about two months ago by wolfwolfwolf	25	1	hi u are on Michael Ventura 5 Dec 2019, 2:49AM
Friends not showing at bottom of BP page. Hot about six years ago by BoneBagger	299	10	(Quote) That's kixeye at there best hahahahahaha barry-57 4 Dec 2019, 9:47PM
10 golds for a 24 h Protection never received about a month ago by sylvain.marchesseault	15	2	cant during the bounty DJJeckel65 2 Dec 2019, 10:33PM