Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about five years ago by CM DOOMROOSTER	1.2K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. This tutorial will help you using a free app… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about six years ago by Hyperius	3.4K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about six years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about six years ago by DESTRO	21.4K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
When can base parts be used? yesterday around 11am by kixeyeuser_1388206204979_100007110362324	9	1	Base parts can be used to modify turrets and other buildings, but base parts can't be used for upgrades once your turrets reach level 11. They can also be used to upgrade other buildings to a certain level. KrisK Today, 6:38AM
Request of a Free Everest Fleet with Flag ship about a month ago by Saw_T2	54	6	As I recently returned to the game I would like to know how to acquire an Everest fleet for free, since the only garrison fleet I have is one Praetorian. Had one day to play and figure out the FM before the raid, but have been doing campaigns to acquire other fleets but no garrison campaign other than limited time which only uses praetorian and daily and neither gives another garrison fleet. User Id 4918064 Jester_411 Yesterday, 4:56AM
Getting my account about a month ago by Mistacal	56	6	Hi there, I appreciate the screenshot. Unfortunately, you would still need to complete the registration process for your account. As I mentioned previously, you do not seem to have an email address or name attached to your account and until you do so, you will not be able to submit a support ticket. Also, I would need the User Id of the account of the account that you are trying to inquire about AND we would need to do this in a ticket because personal information would need to be shared. CS_Hank 12 May 2021, 3:35PM
I need help getting to sector 12 Wednesday morning by Mark Wayne	22	1	no need for that. Look at global leaderboards. find someone in 12. click on that name and it will give you the option to bookmark. Go to relocate. Jump to bookmark. Mr_S 12 May 2021, 2:17PM
Base has disappeared about a week ago by greg.mathews.31	23	0	Went to play and was attacked and watched replay. My base/headquarters building was gone, the space where it sat was empty. When I go to planner and click on building levels its building level 13 is there, but no building. Its not in storage, nor anywhere else on the base screen or other screens. Base was attacked and it looked like base headquarters was firing back, but no base. Clicking on space where it is suppose to be you get no description. LOL , anyone out there find a missing base?? greg.mathews.31 10 May 2021, 8:43PM
armorgames.com-no full screen about two weeks ago by Jnglwmn	25	2	&#13;I was using Opera GX as well until today when it updated. Now only small screen. Jnglwmn 8 May 2021, 12:39AM
Saw factory broken again about three weeks ago by T-REX_NRNS	25	2	was it ever working? Spent millions on building saw then building Mines, they literally dont work hahahahaha, they do nothing, my diarrohea tablets were more fun jack.manners.14 1 May 2021, 2:33PM
can't buy coin about three weeks ago by WAR-GAMES	15	2	thats ok with me if I can't buy gold nothing new in bounty to get besides new hull and weapon i have them and some base build tokens I will just save my money and go eat a steak dinner and by something that i will use in real life like tools Kixeye has been shooting them self in the foot and have lost all there toes WAR-GAMES 30 Apr 2021, 8:35PM
Introduction to assault about three weeks ago by Gecko's Glory	15	1	Just buy the Photon chest in FM, these are assault ships kixeyeuser_1381243231338_26458_208009475 28 Apr 2021, 11:14AM
question Locked about three weeks ago by Kirsty Jones	77	8	Closing thread, it's clear this is a continuation of naming and shaming from in game and it's not what forums are for. Please be sure to use the appropriate ticket system if you're claiming you are being harassed. Do NOT send a regular ticket, you are required to lodge a Harassment report properly and sending a ticket through the normal system will have you met with me or another Expert telling you this. Please also be aware that circumventing a ban of any sort by the use of alternate accou… MillionDlrBil 23 Apr 2021, 11:19PM
NEW PLAYER how to start with no fleets? about a month ago by Deni Suca	15	1	Hello FABIANO1407 22 Apr 2021, 7:26AM
Saw Factory is a waste of time about a month ago by T-REX_NRNS	34	3	I have 30 mines Built. but the Saw Factory will only allow me to place One mine T-REX_NRNS 16 Apr 2021, 6:10AM
help needed about a month ago by daniel.prince	31	3	i spent over 300 to 500 bucks in coin durning pilage n i cant send a f ticket in this is total bull shit i coin on fb more then anything i want to send a regural ticket Air-Wolf-1 15 Apr 2021, 2:18PM
NEW PLAYER about a month ago by Jay Wilson18	9	0	i'm a lvl 69 i have hit some 20 bases all have said 14-16 points all key building destroyed in all ,some 100% so far i have received 16 points someone know why ? Jay Wilson18 14 Apr 2021, 12:21PM
STB Tokens about a month ago by Raven4569	13	0	Wouldn't it be nice to increase STB Tokens? 1 day & 2 day STB increased from 2 to 4. I'm at the point I waste some of these STB's Token cause build I want are done and refit to where I want them or there is NO New ship to build yet, so The FM's I can't get because the chest are filled to Capacity and the Storage is full with 1 & 2 day STB tokens at 2 each. The way the game is going with more days on builds it would be nice to have the 1 & 2 day Ship build tokens be increased fr… Raven4569 13 Apr 2021, 3:44PM
I jumped to Sector 10 and wound up in sector 50 about a month ago by T-REX_NRNS	23	4	&#13;🤣🤣🤣🤣 Greg Bayes 13 Apr 2021, 12:37PM
Why the instant ignore on reporting Harrasment and hackers? about a month ago by antoniowillia20	15	2	When you use the Report a Player option, you aren't supposed to receive a reply as the investigation is confidential. It's been this way for years. KrisK 9 Apr 2021, 7:52AM
live chat support. Hot about five years ago by rufus0728	282	19	i want to know why kixeye cant fix the game or even get back with someone when they send a ticket Mark Keyes 8 Apr 2021, 5:02PM
Can't change email because old email is not active about a year ago by Mang_Dodoxxx060300	83	12	A bunch of us have the same problem and can't send a ticket without first spending $50. mrsemf 27 Mar 2021, 10:09PM
How do Send a ticket in when you have spent 68 DOLLARS about a month ago by stewart77	14	5	&#13;You should be fixed now. KIX Drake 25 Mar 2021, 11:10PM
Returning about a month ago by neptunesassassin	3	3	Just send in one ship then. All you need is 600 points. Get some base parts after having the fleets. There are targets for it around the big drac bases, or hit those bases itself with Punisher MK2 to get a big payout. With base parts you should be able to upgrade most of your base structures instantly for free. Also there is a base package for returning players, but try out base parts first and use that package when you can't upgrade with base parts anymore. At least some Mod was telling that. Sir_Wantalot 25 Mar 2021, 3:11PM
cannot go to map while "illegal buildings" exist and not behind mountains,etc. about two months ago by crustyr	11	4	Same issue for several weeks now. Move the portals around and then I can play. A couple days latter same issue pops up again. glenn.sardone 24 Mar 2021, 5:01AM
travleing sector to sector about two months ago by andre.bell.54	22	3	ok ty andre.bell.54 21 Mar 2021, 12:41AM
To Mr. MillionDlrBill Locked about two months ago by David Johnson4069	52	5	You were told correctly that a player need only spend $50 on coin in a lifetime of their account, I wasn't lying. Also as noted, there's no financial requirement to gain access to the Forums or the Official BP Discord server (invitation in my Signature) for BP support. Since this is to me and I've now read it, your post has served it's purpose and is now closed. Thanks for the feedback. There's no need to post your ticket response, in fact it is against the rules and not permitted within an… MillionDlrBil 17 Mar 2021, 11:09PM
buy gold about two months ago by Kana Deloss	14	0	every time i try to buy gold i get a black screen ..cant lay much now without gold ..please help me Kana Deloss 12 Mar 2021, 2:48PM
Locate recent attacker is broken for me about two months ago by Cunni	11	4	whats wrong with using battle log to locate recent attackers,just click on the orange swords in report ,it works fine Fred Jones40 10 Mar 2021, 8:34PM
E-mail about two months ago by Pema-Cobra	11	2	I don't have my old e-mail address anymore. To enter a new one, the confirmation is sent to the old one Pema-Cobra 8 Mar 2021, 4:06PM
Introduction to Siege Campaign about two months ago by SavageBOYyy1	54	7	I just spent over $50 now, just to get a support ticket. See if this helps me now SavageBOYyy1 7 Mar 2021, 11:28AM
Base planner broke? about three months ago by Zika Brennan	23	4	I thayden said: &#13;I get the same thing now. I give up trying to get into base planner..... IrishMist 7 Mar 2021, 1:27AM
API Access about two months ago by LesBear	12	0	HelloCan we get api access to make members and alliance pages? Thanks in advanceLesBear LesBear 3 Mar 2021, 7:34AM