Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about five years ago by CM DOOMROOSTER	1.2K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. This tutorial will help you using a free app… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about six years ago by Hyperius	3.5K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about six years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about six years ago by DESTRO	21.4K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
base details about two weeks ago by kixeyeuser_1362887856031_16812_1744683551	26	2	&#13;the only information i have is that the base name is Motherhen and he joined an alliance called E.I.P, thats all i know kixeyeuser_1362887856031_16812_1744683551 Yesterday, 9:52PM
Can't submit a ticket or get support Locked Hot about a year ago by IronBuffalo	76	18	&#13;If you suspect someone is cheating, report them with as much information as you have and someone will look into it. If you have reported someone and they were not banned then they either were not cheating or there was not enough evidence to confirm that they were. Closing old thread. Templar614 26 Oct 2021, 7:37AM
wrong base about three weeks ago by goneforacrap	43	4	My Facebook is up now, check again......hope it goes well.... darren7721 4 Oct 2021, 10:35PM
Lionfish fleet issue about a month ago by kixeyeuser_1388206204979_100007110362324	31	3	lol good spot there Magnus.refit time beon69 1 Oct 2021, 5:30PM
BP SUPPORT about five months ago by KY LUBE	54	5	what is GX where do you get it brown james 26 Sep 2021, 8:40PM
how do I view my items purchase history from coin purchases? about a month ago by CharlieEssie	2	3	That would be nice, but to my knowledge, there is no way to view this information... darren7721 24 Sep 2021, 5:40PM
Cannot view battles in new raid about a month ago by Ironside--KD	34	3	Short of sending in a ticket, which you have already done, the only suggestions I have would be to try a different browser. Chrome and Opera GX are the popular ones currently. Templar614 17 Sep 2021, 1:12AM
cant upgrade about a month ago by BlackLeatherMom_RETi	11	2	Several issues with the update have been fixed. I would suggest trying again. Templar614 17 Sep 2021, 1:11AM
Black Screen about two months ago by looseye	21	2	I am experiencing the same thing. I set a ticket to Kix. Nothing was done. :( Ironside--KD 13 Sep 2021, 8:05PM
RAID Prize (Flag Lionfish) i just got in RAID "DISSAPEARED" from my OWNED collection about a month ago by Vagel Mpak	41	6	I've passed it up, I'm sure they will see what they can do. MillionDlrBil 11 Sep 2021, 10:33PM
game to not start about two months ago by rob.walworth.3	13	0	I start the game and it usally show all different type of hulls that game starts. Not it just repeats the show of hulls over and over and game will not start. have restart web page and restart computer. I was playing 8/24/2021 all say fine. rob.walworth.3 25 Aug 2021, 7:48AM
Content not available message keeps poping up during game about two months ago by kixeyeuser_1388206204979_100007110362324	31	2	If this popup comes up when you click to play press the close on it game loads behind the popup and you can play as normal when you go off game it pops up again just close :) oldgit58 24 Aug 2021, 1:38PM
cannot view ALL campaigns about two months ago by Quicksilver99	1	2	>:/ ok...guess i just can't solo any campaigns for quite some time then. Quicksilver99 23 Aug 2021, 7:27PM
Completing objective 15 in R&D Locked about two months ago by Shaun_A	12	5	Closing as resolved MillionDlrBil 21 Aug 2021, 4:57PM
How do I download to desktop about two months ago by alec.luetke	24	2	There is no download to desktop,. Battle Pirates is a browser based game. MillionDlrBil 15 Aug 2021, 11:23PM
Request to receive free Everest fleet about two months ago by alec.luetke	11	2	thank you alec.luetke 15 Aug 2021, 7:47PM
protection bubbles about three months ago by joe.kilarney	43	1	No, only the 28 day bubble should reset your medals. I've trashed all the other comments from this thread, if you've got a problem with a player please report them instead of spamming a thread with completely irrelevant content. MillionDlrBil 15 Aug 2021, 10:13AM
How to invite friends? about three months ago by wyf123000wyf	21	1	i have the same problem was always hook to facebook, and kixeye game site but all my friends were from the facebook side, then when facebook closed the doors on me and i went to kixs to play, their were no friends for me to send stuff or make officers need help thanks Neil Crosby 4 Aug 2021, 12:25PM
phone was hacked about three months ago by Renee Taylor46	51	1	If the account was only linked to your facebook account, then no. If your base was also linked to your Kixeye account, you can hit the play button on your profile in the top right corner to play. You just need to be signed into the Kixeye forums. Alternatively, here is a link to the game: https://www.kixeye.com/game/battlepirates Templar614 31 Jul 2021, 12:44AM
First time to play lvl61 about five months ago by OliverIII	11	5	&#13;The problem is that you can't. With out all that gift stuff, you literally can't progress any more. All of the researchable tech is 10 years old and none of the ships you can gain that way are able to attack anything but basic resource targets, and you will never be able to progress past that. There is a campaign called "Beginners Treasure Trove" that provides a significant amount of tech to get you jump started to the "new" lvl 1. Templar614 31 Jul 2021, 12:36AM
how to submit a ticket about three months ago by justin.ray.3785	31	4	templar thanks i appicate it :) justin.ray.3785 31 Jul 2021, 12:29AM
help about four months ago by Wilfred Jamieson55	21	5	&#13;If it's been that long, it's gone for good. If no one attacks it for 60 days, it'll get pulled off the world map. Lastly, try to avoid diverting threads, as doing so can result in a forum ban, but not likely on a first offense. KrisK 24 Jul 2021, 4:36AM
Everest fleet gift about five months ago by pattheand	41	9	they are in FM priize pool 1in a chest. they come ready to use Danny_R533 22 Jul 2021, 7:07PM
returning player Locked about four months ago by RAPTOR133769	52	7	Closing as it was hijacked into a good bye thread. I'm sure the team will take your feedback into consideration, have a great day. MillionDlrBil 17 Jul 2021, 9:38AM
I don't see a play buttom anymore about four months ago by james.molwitz	12	2	Thank you james.molwitz 8 Jul 2021, 12:10PM
QUESTION about shards in beach party about four months ago by WAR-GAMES	11	2	Little late for Beach Party, but if you go into the normal blueprints section of the Intel Lab there will be a tab that says "Skins" to the right of the "Omegas" tab and you can see your shard progress there. Once you complete all of the skins you have shards for that tab will disappear. Templar614 8 Jul 2021, 3:11AM
Cant replace Hyper 30 with the new Damage Diffusion Sys 2 about four months ago by Leslie599	11	1	DDS2 is conflicting with something else on your build then. You can find it by removing one special at a time and trying to equip DDS2. Templar614 8 Jul 2021, 3:08AM
need customer support help about five months ago by BugThePirate	21	4	I logged on to this morning to find my profile gone and level from 141 to 61 Help barrder 27 Jun 2021, 10:58AM
lost boat about four months ago by william.d.phelps.7	11	1	should be in your dock if finished paganPigWeed 25 Jun 2021, 5:32AM
Battle Pirates is Crashing both itself and my Browser about four months ago by Armouredfalcon	22	6	&#13;Its absolutely blimmen Kixeye if I've been running this game in chrome with no issues for the last... 10+ years and suddenly after a new game update it breaks. So no, I can't see why only 10% of my avalible RAM being taken would cause an issue. Armouredfalcon 19 Jun 2021, 11:14PM