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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot
about six years ago by CM DOOMROOSTER
1.2K
0
CM DOOMROOSTER
Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums.    This tutorial will help you using a free app…
CM DOOMROOSTER
Battle Pirates Community Support Pinned Locked Hot
about seven years ago by Hyperius
3.5K
0
Hyperius
Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.…
Hyperius
Community Support Archive Pinned Locked Hot
about seven years ago by Hyperius
1.2K
0
Hyperius
Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform…
Hyperius
Support changes Pinned Locked Hot Kixeye
about seven years ago by DESTRO
21.4K
0
DESTRO
Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support.  Players without access to ticket support will continue to have access to the KIXEYE forums, Hel…
DESTRO
Changing My eMail Address
about four years ago by david.howe.56481
62
2
Fahad _ghouri
Now that I have this ID, I want to change my account
Fahad _ghouri
Anyone had issue about screen going black during battle?
about a week ago by kixeyeuser_1388206204979_100007110362324
10
0
kixeyeuser_1388206204979_100007110362324
Just wondering...Has anyone besides me been having issue where the screen goes black during battle?
kixeyeuser_1388206204979_100007110362324
Cannot submit a ticket for help
about two weeks ago by hiposcotimus.smackson
15
0
hiposcotimus.smackson
Hello i am having trouble with the game since i re joined. Its been a while since i last played. I did not get the free ships to attack bases and it says i need to spend £50 for help. I feel this is wrong can anyone help me 
hiposcotimus.smackson
unregistered hits
about three weeks ago by Sneakycarnivore
15
0
Sneakycarnivore
i have a new bubble with a day and 2 hours left but battle log as well as recent attackers does not show it? dead base guard also and i cant submit tickets can some one research why this has happened as i am a level 78. Thank you for your help.
Sneakycarnivore
Reaver Fire Wall
about a month ago by joe polo
44
5
Blackbeard III

You'll have to drop your weapons out of your portal to fit the firewall. Yes, your capacity is correct, your OP is at highest level too.
Blackbeard III
CAN'T FIND POLL I CREATED
about a month ago by kixeyeuser_1388206204979_100007110362324
3
1
KrisK
Is it this one? KIXEYE - Forum - How would you rate support?
KrisK
link FB to kixeye
about two months ago by Gambler B228
24
5
Templar614

It is a known roadblock unfortunately. Tier 4 wouldn't be able to complete it and I don't think can even engage it. If you qualify for support you can send a ticket and possibly be given a fleet capable of entering, but short of that there isn't currently a way of completing that objective.
Templar614
Another damage problem??
about two months ago by casper the ghost
34
1
Greg Bayes

theres never half repair in pillage only raids and bounty *and bounty is only half rep for conq fleets) but the stupid glitches with targets is ridiculous
Greg Bayes
Help
about two months ago by Brian 1
12
1
Templar614
If you go to the sign in page for the Kixeye page, there is a "Forgot Password" button. From there you just need to enter the associated email, and reset instructions will be sent to that email.
Templar614
How would you rate support? Poll
about two months ago by kixeyeuser_1388206204979_100007110362324
5
0
kixeyeuser_1388206204979_100007110362324
Image Added
kixeyeuser_1388206204979_100007110362324
Brute build
about four months ago by try_solo_m3
97
7
CaptGamer
Thanks for all the info
CaptGamer
Spent more than $50 but cannot ticket
about two months ago by Gon_Fr
13
4
Gon_Fr
Thank you both for the assistance, I will look over my account before looking for assistance next time! 
Gon_Fr
Email change Hot
about five years ago by Jamaa Edward
627
5
Templar614

Have you checked your spam/junk folder to see if it got caught there?
Templar614
4 portals allowed
about two months ago by odie.peet
44
3
MillionDlrBil
This has been passed up to the team, along with the ticket I believe. 
MillionDlrBil
Reset
about two months ago by Kenneth Floyd
33
1
MillionDlrBil
No you do not, there's no refunds and all purchases are considered final. 
MillionDlrBil
unblocking Chat
about three months ago by Clive Whittington
13
3
mauijewels
It happens when you try and send emojis thru pms. It will just eventually reset itself. Meanwhile you cant chat on pms with him 
mauijewels
April raid
about three months ago by Thomas90888
22
1
Templar614
April raid starts on the 13th https://www.kixeye.com/forum/discussion/788677
Templar614
Has anyone had sisue with screen going black sometimes during battle??
about four months ago by kixeyeuser_1388206204979_100007110362324
41
15
Chaos-911

Yes  happening more often  KIx will tell us to buy new PC
Chaos-911
Wrong ship Locked
about three months ago by Michael Mueller
11
1
Templar614
This was hashed out and resolved the other day over Discord, so I am going to close this thread.
Templar614
Foundry
about three months ago by dc1dee
11
1
Blackbeard III
It used to be a gateway to unlocking hulls & upgrading them a bit, but they're VERY old hulls (another feature of the game that started with promise, but fell to the wayside as it wasn't generating coin for Kix) However there's something else in the Foundry that many will have forgotten, & that it's the means to unlock your Mega hull-click on the Mega tab, & if you've done the required objectives in Research & Development, you'll find you can build your Gantry. Once your Gantr…
Blackbeard III
Why are the so called experts even employed Locked
about four months ago by Robin_H19
11
1
MillionDlrBil
• To filter out the simple stuff so the account based issues can be dealt with quicker.  • Experts can't close tickets, if you respond it stays open.  • The Experts answer a LOT of tickets, sometimes they get it wrong. If this happens, politely respond and detail your concerns clearly.  • CS can see ALL tickets, answered or not. There's no hiding from Kixeye.  I'm closing this as answered as we don't need a thread full of support opinions. If you've got feedback, send a ticket. 
MillionDlrBil
SLOW
about six years ago by DrFeelgo0d
31
6
BIRITA8
What a slow game !!!!! Its an eternety to load game, when it load. Reconnects all time and lost platoons !!!!! Its worst every day .
BIRITA8
Can't submit a ticket!!! Locked
about five months ago by new saeed
42
6
Laredo
Closing, the CM has resolved the issue.
Laredo
Tutorial Error
about four months ago by tardis775
11
1
Templar614
I would guess that upon signing in you received credit for some recently granted things, including the maxed out resources, and that is what is causing the issue. I've passed it up, but I am not certain it will be addressable with out removing the ability for new players to qualify for on going grants. That is a good one though, I haven't seen it before. You did fine posting here, we can always move it around if needed as well.
Templar614
Master Assassin purchase of 2 day tokens.
about four months ago by 1971Dart
51
1
1971Dart
Just as I thought. Just like Kixeye. They got nothing. :9
1971Dart
Corsair-not able to build!
about five months ago by kixeyeuser_1388206204979_100007110362324
11
2
The Qing

The corsair can only be equipped with two weapons, specific to it and it only. ALSO, dont build the corsair. It wont do much good against T10s and T11s nowadays. You can only use it in FvF anyway.
The Qing
winterfang
about five months ago by campi
62
0
campi
can it be possible to put the deal for 30 days winterfang build tokens on my base for $39.99 so i can buy them please?
campi
30 days to build a Skysaber, Mountains are Useless, and new armor deflects What?
about six months ago by T-REX_NRNS
31
6
T-REX_NRNS
Yes my Crew has been very helpful with Base and fleet builds. I most definitely appreciate Your help and advice and will ask to see if I can get some help with the TLC. I used to be able to park the Overlord behind the mountains to avoid destruction. I cannot now, as every fleet that has attacked me has either fired over the mountains or it appears that they have fired through the mountains. Being given a New Asus Gaming Computer for Chirstmas, I cant see how attackers could fire through.  As m…
T-REX_NRNS
change my old email
about six months ago by mbk_hasaka
11
2
mbk_hasaka
yes i checked not coming
mbk_hasaka
Combining 2 bases
about six months ago by Thrain the Seal
12
2
Thrain the Seal
alright I guess we'll see what they say lol, I'd rather keep my Kixeye base but mainly because im almost up to date
Thrain the Seal