Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about three years ago by CM DOOMROOSTER	1.1K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. (Image) This tutorial will help you using a f… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about four years ago by Hyperius	3.1K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about four years ago by Hyperius	1.2K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about four years ago by DESTRO	21.3K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE forums, Hel… DESTRO 13 Aug 2015, 12:21AM
Bug? yesterday around 10am by Lakhbir Singh	18	3	shouldn't take that long to repair though? Lakhbir Singh Yesterday, 11:18PM
Supressor/Scoundrel Saturday afternoon by ralph.moore.79	32	2	scoundrel has 55mill armour and huge built in survival. so yes you are just dense. Its a specialist tool, read through the stats/description Jim_BP 17 Sep 2019, 3:33AM
Payment fail. It's broken Sunday morning by TwosViking	36	9	Guess someone dosen't want us to coin anymore lol TwosViking 16 Sep 2019, 9:36PM
halp Monday night by waheed asd	6	0	If you allow, I want to help the game stood up and do not want to start (Image) halp waheed asd 16 Sep 2019, 8:44PM
halp Monday night by waheed asd	9	0	If you allow, I want to help the game stood up and do not want to start (Image) waheed asd 16 Sep 2019, 8:43PM
Raid Take forever to load Saturday evening by Michael Mueller	7	0	Takes 30 seconds to load raid app plus not enough 40's spawn. Michael Mueller 14 Sep 2019, 6:27PM
A Question and an Issue I guess about a week ago by cratous	18	0	Q. What determines that you receive a free pre-built fleet? I. The Frenzy ability for the Eradicators is totally useless, there's just not enough non-turret buildings in events and to keep it maintained. cratous 13 Sep 2019, 9:26AM
adobe flash player Hot about seven years ago by charles.firneno	277	3	why i cant get on this game an play my event Marchout 12 Sep 2019, 5:29PM
payment error about a week ago by lramlee	17	0	tried to buy the daily ship deal the shrieks and all i get is paymeny error please contact support please help before the deal goes lramlee 12 Sep 2019, 12:29PM
raid about a week ago by Brian Little	28	2	(Quote) &#13;You know he probably spent a couple hundred just before the raid to get that fleet to say he can hit that target on two coins... Spiderdan 12 Sep 2019, 6:00AM
Event points carry over? about a week ago by Mozard YT	35	3	^^ what he said; they go bye bye.. Lakhbir Singh 11 Sep 2019, 9:37AM
pillage about a week ago by StormDestroyer	20	1	good luck with them helping you on anything ladyzinfedel420 9 Sep 2019, 6:45PM
Looking for a Praetorian Build about three weeks ago by Mozard YT	39	10	(Quote) &#13;build it like your icebrackers for now till you get better tech just use the pillum rockets nathanbeck 8 Sep 2019, 8:09AM
Missing ships about three weeks ago by System	8	2	If you have not yet received the ships you will need to submit a support ticket. Templar614 8 Sep 2019, 2:05AM
tickets not working not answer me about a month ago by Connor1479	17	1	I removed the email address just in case someone decided to use them for other things. It looks like that account has been logged into recently, so I assume you were able to get back into it? Templar614 8 Sep 2019, 1:53AM
Keyboard issues about three weeks ago by cute_devil	20	3	I noticed that depending on what browser you use if you switch to a different task/program there is a chance it will screw up the hot keys. The fix that I found was to go back to the game window and set it to full screen. Each time I experienced the lost hotkey functionality that fixed it. Templar614 8 Sep 2019, 1:36AM
Sudden Level Jump? Little confused about three weeks ago by Mozard YT	36	10	More info on your new ice breakers https://youtu.be/znRfzZ6Egvw DJJeckel65 7 Sep 2019, 11:11AM
Able to buy the praetorian build but nooooo...unable to build it from scratch due to weight issues? about three weeks ago by FlyingDragon-FID	38	2	Thank you for your reply. I shall check out what i missed! FlyingDragon-FID 6 Sep 2019, 7:20AM
Ships to use for shipwrecks?? about three weeks ago by kixeyeuser_1388206204979_100007110362324	27	1	Interceptor class ships are what is primarily used for Shipwrecks. Gluttony can be used, but will not be as effective as Interceptor class ships in most cases. Templar614 6 Sep 2019, 12:35AM
Lost ship and can't issue ticket because haven't spent enough. about a month ago by Ichthus	18	2	Upgraded ships do not show up next to unupgraded ships in the Dock. I would recommend scrolling through all of the available ships in your Dock as it is likely further to the left in the list compared to the unupgraded ships. Templar614 6 Sep 2019, 12:34AM
Problem attacking Convoys about a month ago by kixeyeuser_1388206204979_100007110362324	9	2	Manticores are the fleet that the Drac Mega Convoy targets were made for. The Scorpion CIC gets you going pretty quickly when it is active, but even then the longer the enemy ships are allowed to roam the faster they become. Templar614 6 Sep 2019, 12:32AM
was supposed to get a full fleet of saturns but only recieved the flagship about a month ago by leighton.wood.79	92	14	His two brothers and friends from my , Get a Proto Appolo fleet , And this week a Rock Ring Sarturn fleet from KIXEYE , And I don't get a free fleet of Kixeye , Mijn basenaem Time Lord of hell Sector 97 base livel 111 kixeyeuser_645882090_7416_6790305 6 Sep 2019, 12:26AM
What happend to Backyard Monsters? about a year ago by Pedro Ouro	134	4	(Quote) &#13;The game is no longer being supported being supported, so there likely will be no improvements of any kind to the game. Templar614 6 Sep 2019, 12:24AM
IS BASE DEFENSE POSSIABLE?? about three weeks ago by DJJeckel65	18	0	DJJECKEL65 IS BACK MIXING IT ON THE VINYL HIP HOP HUNT FOR&#13;THE BOUNTY. COME GET SOME TUNES AS ABR CRASHES BASES AND SHOWS YOU WHAT DEFENSE&#13;IS ALL ABOUT. DONT HECKLE THE JECKEL OR YOU MAY BE ON THE SHOW...NEXT:) oh yeah&#13;HD TIME 😊 &#13;&#13;https://youtu.be/7WXAG28lCW4 DJJeckel65 4 Sep 2019, 5:59PM
BP HQ App about three weeks ago by Randyjr002	12	1	I ment relog Randyjr002 4 Sep 2019, 4:57AM
where is my free hull Hot about a year ago by cookieonetwo	161	13	I haven't received my Bat Rays either. Albertanewfie 4 Sep 2019, 3:54AM
Upgrading My base crap and I didnt want it.. about two months ago by Bob Jones64	104	7	Obsessive Compulsive Disorder? TomBrooklyn 3 Sep 2019, 9:57PM
Can't submit ticket because "I haven't spent $50 in game" about two months ago by tanner.hawkins3	88	11	If anyone is able to submit a ticket, can you submit a bug report for me? The support guy I managed to get in contact with told me to fuck off. RPJesus 2 Sep 2019, 3:42PM
lost it all about three weeks ago by Ernie Lockner	41	7	and since kix dont usually help with this kind of thing unless you spend 50 bucks,i will be gone . too bad,I enjoyed the game Ernie Lockner 1 Sep 2019, 8:28PM
T5 FM token prize only giving 2 days about a month ago by tacbullet	57	2	Good Morning, My token slots were empty when this occurred. It is the first prize I redeem and check religiously. No confusion on my part. Thank you for the reply though I have since stopped all coining as a direct result of this and a ticket I submitted during raid, which was ignored as well. Love the game jut not feeling the desire to contribute cash when it's all one sided. Will ply until I am outdated then float off into the sunset Thanks tacbullet 28 Aug 2019, 2:19PM