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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot
about six years ago by CM DOOMROOSTER
1.3K
0
CM DOOMROOSTER
Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums.    This tutorial will help you using a free app…
CM DOOMROOSTER
Battle Pirates Community Support Pinned Locked Hot
about eight years ago by Hyperius
3.5K
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Hyperius
Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.…
Hyperius
Community Support Archive Pinned Locked Hot
about eight years ago by Hyperius
1.2K
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Hyperius
Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform…
Hyperius
Support changes Pinned Locked Hot Kixeye
about eight years ago by DESTRO
21.4K
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DESTRO
Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support.  Players without access to ticket support will continue to have access to the KIXEYE forums, Hel…
DESTRO
Account recovery
about two months ago by Starfox2287
45
0
Starfox2287
Hey there, I played this game using my old Facebook account, but I've since deleted that Facebook, but never deleted my account on here. Is there any way to recover it?
Starfox2287
Screen goes black during battle!!
about three months ago by kixeyeuser_1388206204979_100007110362324
21
2
Chazzar Burnham
You didn't mention if you are using the Onboard Graphics Card or have an Actual Video Card in the slot.  I had the same issue a few months ago, I updated all the video drivers and it helped a little but not a full fix - Then I installed a new graphics card and used the latest driver update and it has never happened again.  I feel your pain, but it's not a Kixeye Issue, it's a PC Issue. If you know the brand of your video card, go the site and download the driver package - the Radeon Driver pac…
Chazzar Burnham
locked in site
about three months ago by Thunderstruck62
32
5
Blackbeard III

I wonder what pirate life is like in Sector 69 lol No, don't tell me, I don't like spoiler alerts haha
Blackbeard III
Email change Hot
about five years ago by Jamaa Edward
805
6
Shane Tiller
Hi, I'm having a similar issue with this except there is the fact that when I go to try and reset my password, the email I put in does work, but the link sends me to a blank page and it will not allow me to change my password to even edit my profile because I used a facebook account to make this years ago. Could I be told how to get around the password verification thing so I can edit my profile?
Shane Tiller
Conqueror fleet levels
about three months ago by Captain_Ahab18
47
3
Captain_Ahab18
Thanks for the input, guys.  I did get flattened a couple of times, not causing enough damage on attackers.  New armor should help my attack fleets.
Captain_Ahab18
Research level 30 R & D
about four months ago by mormel
21
4
MillionDlrBil
if it's the "Research level: 7001" then it's mega stuff, it's there intentionally so players can work out which bases may assist in reducing their research time. 
MillionDlrBil
Playing On Phone?
about five months ago by General1AIT SG234
35
3
skippyfc
i save the facebook page in my groups on phone, android, and there is a link on there to play but it is quite limited, repair, auto targets etc. mainly use to repair while at work. Works a bit like the discontinued bp app
skippyfc
Cannot submit a ticket for help
about eight months ago by hiposcotimus.smackson
21
1
kratos_king
I asked for help to fix my kixeye account and they blocked me from submitting tickets.
kratos_king
support
about six months ago by arnast
30
6
vivien.walsh
hi guys, I I cant get into my will plunder account.
vivien.walsh
link FB to kixeye
about ten months ago by Gambler B228
49
6
beexaminer
FB account was hacked and now I'm suspended, maybe forever.   Now I can't get to my game.  Is there another way to get to my account without going through FB?  
beexaminer
Customer Support
about six months ago by Leo Hilton
57
3
Templar614
Please see this post: https://www.kixeye.com/forum/discussion/790741
Templar614
WHY CAN I NOT DRIVE MY FLEET IN A BASE
about seven months ago by michael21
48
9
Templar614

They still hear you and see what you post even if you don't spend money on the game. You just don't have the ability to submit tickets if you have an issue. You can still make a forum post, or post on the discord server, and depending on the issue it can be sent to support and someone can take a look and potentially fix it. Though that is for account based things such as the ghost rogue crew, or not being able to link setting properly, etc.
Templar614
Crew bank only allowing 49 crews Locked
about six months ago by Bandit2011
41
4
JadeDarkandGrumpy
Hey again! I have removed this VOID crew from your account inventory. You should now be able to roll for that 50th slot! Seize the Seas~Jade
JadeDarkandGrumpy
PRIZES WON
about six months ago by kixeyeuser_1362602212644_18625_56264744
31
2
kixeyeuser_1362602212644_18625_56264744

You can only send a ticket if you spend money on this or any kixeye game thy do,not want to here from a none coiner or beata tester
kixeyeuser_1362602212644_18625_56264744
help again I cannot login by browser
about six months ago by Littlefat46
27
2
Littlefat46
I think that is problem is comming from webbrowser's and windows 11  becours I log-in next day and every thing was working again normale 
Littlefat46
takes long time to upload game but not pages like kix forums, fb
about seven months ago by VADERBACON
21
0
VADERBACON
Can someone lead me in the right direction as it takes a long time to load up the game and when i try to attack a target it tells me that the game is being updated, to refresh game. I do and then long load time and same thing pops up. I can load fb, kix pages (just not game). My hardware accelerator is on. Any advice will be grateful. 
VADERBACON
What else can i do? Locked
about seven months ago by retsirf
103
9
JadeDarkandGrumpy
Thank you for brining this up on the forums as well as in your Support ticket. This has been resolved in the ticket you submitted initially. 
JadeDarkandGrumpy
Customer Suppport - One Week and Nothing Locked
about seven months ago by TheTomsk
21
5
Templar614
Sounds good. Closing.
Templar614
Can't bring up my account settings ??? Locked
about seven months ago by Deadly_Demon
21
4
CM_Hank
I will continue to work with you on this in the ticket that you submitted
CM_Hank
Anyone had issue about screen going black during battle?
about eight months ago by kixeyeuser_1388206204979_100007110362324
14
3
Templar614
I would say by the lack of complaints from others, and not really seeing any other threads about it that it likely isn't a wide spread issue. Personally the only connection issues I have had happen before the battle or at the end. Never right in the middle of it. Like it either fails to connect correctly when loading into a player base, and occasionally if my internet is tripping up it will sort of freeze on the victory screen and not progress past that requiring me to reload the game. I wou…
Templar614
$50 spent, And cant submit a ticket ??
about seven months ago by max.mountain.94
32
3
Templar614
You should have a message from a support person now. If you haven't seen it already.
Templar614
playing on iphone ipad
about seven months ago by Thunder Snow
11
1
Templar614
Not really. Neither game is supported for mobile play, so if you can manage to get it working then great, and if not, then it is what it is. And if there is an issue experienced while trying to play through Puffin or some other app then it is likely that support for that issue could be denied. And being a moderator I can't really recommend trying to play on a mobile device since they aren't supported. That said, I used to have an iPhone and at some point I remember finding something that basic…
Templar614
Not getting prizes
about seven months ago by System
2
2
Templar614
What prizes didn't you receive and what event were they from?
Templar614
game unbalanced
about seven months ago by sam heslep
31
1
Blackbeard III
Have you got the free Brute fleet? Use that to grab tech in the FM (tierss 1, 3) They gave away a Heavy Cruiser fleet recently also. Have you got the free Conq fleet yourself? Use that in Bounty to get PvP tech. You're L70, & if you plan well, at L80, you should be hurting the big boys & their toys. However, in BP land, level means nothing, & you do have to put in the work.  Don't be shy to ask people in your sector for help with co-op campaigns.
Blackbeard III
Mega Atrophy Engine
about two years ago by Biggus6
32
3
Stanooo
Nope I did not get the new green engine atrophy either yet i did the mastery in last campaign
Stanooo
Playing on iPhone or iPad
about eight months ago by Bakerd
21
1
Stephen_B
I download Teamplayer (free) on my desktop and my iphone. Leaving my desktop on I can access it and play from my iphone.
Stephen_B
Changing My eMail Address
about four years ago by david.howe.56481
106
2
ALPHA_DYNAMO111
Now that I have this ID, I want to change my account
ALPHA_DYNAMO111
unregistered hits
about eight months ago by Sneakycarnivore
21
0
Sneakycarnivore
i have a new bubble with a day and 2 hours left but battle log as well as recent attackers does not show it? dead base guard also and i cant submit tickets can some one research why this has happened as i am a level 78. Thank you for your help.
Sneakycarnivore
Reaver Fire Wall
about nine months ago by joe polo
47
5
Blackbeard III

You'll have to drop your weapons out of your portal to fit the firewall. Yes, your capacity is correct, your OP is at highest level too.
Blackbeard III
CAN'T FIND POLL I CREATED
about nine months ago by kixeyeuser_1388206204979_100007110362324
13
1
KrisK
Is it this one? KIXEYE - Forum - How would you rate support?
KrisK