Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about two years ago by CM DOOMROOSTER	1K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModerator Joined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PM Hello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. This tutorial will help you using… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about four years ago by Hyperius	3.1K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.) - Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues. - Pl… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about four years ago by Hyperius	1.1K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about four years ago by DESTRO	21.2K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE for… DESTRO 13 Aug 2015, 12:21AM
buy gold error ！！！！！！！！！！！！！！ yesterday around 3am by yinyin5210	100	3	OK thanks m8 yinyin5210 Today, 1:25AM
buy gold error!!!!!!! yesterday around 3am by yinyin5210	13	2	OK thanks yinyin5210 Today, 1:25AM
wheres the list for shortcut keyboard buttons about two months ago by Another1Down	19	3	Templar614 said: All of the in game hotkeys can be found in the "Controls" tab of the settings menu. Click the little gear in the upper right hand corner of the game window, and then go to the controls tab. I gotz no CONTROLS tab under my settings?????????????? Grampa.D Yesterday, 12:28PM
Can't Submit Ticket about a month ago by Profits	32	5	I contacted kixeye support on twitter and they solved the problem now I can submit tickets. Profits Yesterday, 12:21AM
Drachonian resource base "locked" Monday morning by kixeyeuser_1388206204979_100007110362324	11	1	ssrb drac base will be locked, 1, if it has recently (within an hour) been hit and destroyed, 2, if the sector is not in orange state, IE yellow or teal. You will need to kill 3x lvl 200 res fleets found at towers to get sector to orange. Sir-Bottom 20 May 2019, 11:45AM
Refitting the Pretorian Sunday evening by efimbres1	30	0	When I try to place a special in an empty slot it somehow moves to another slot whether or not that slot is already occupied. Also you cannot save a Pretorian build. It will save but when you reload it - it will be a different hull. Anyone else have these problems? efimbres1 19 May 2019, 5:46PM
SHIPYARD CODE Sunday evening by William Bragg	10	0	Where do i load a build code into shipbuilder? i HAVE CODE FROM ALLI MEMEBER AND WANT TO LOAD IT INTO MY MEMORY JUST DON'T KNOW WHERE???? William Bragg 19 May 2019, 5:04PM
player returning after 4 years after seeing a giveaway Hot about a week ago by Joe Philip	228	10	waste of time to a dying game LORDMAXIMUS 19 May 2019, 3:57AM
TITANIUM about a month ago by Ian Notschild	37	3	big problem with the 95 also: before i can do them with my bat fleet and now it's like they have take a maximal evade skill. just insane: i've decide to stop the fight at the second group when i've see that the same problem edit: ooops wrong fleet reidid34 15 May 2019, 7:48AM
no vxp points about a month ago by kian	77	12	Hyperius said: Luxy312 said: Hyperius said: Could I grab some more information and screenshots on this issue, please? There you go. Post-hit is after hitting two 71's cargos. Post-RTB shows me getting zero VXP. Thank you. Does anyone know if this is just isolated to the Cargo Fleets targets? I tested on a Forsaken Mission target and earned VXP. Hyperius, I observe that standard cargos dont give VXP as they should, but when hitting Legions, FM, armadas & … ralf.saunameister 14 May 2019, 9:10PM
Have I been hacked? about a week ago by ambard	50	4	Write aand if this is a hack as I suspect, Kixeye has bigger problems than just my hacked account. reply ambard 14 May 2019, 8:13PM
Didnt get Pts for last 10m of Insid Waters RAID... about a week ago by jgrtmp3	24	0	I was working with Alli Leader on the last 10m of the Insidious Waters RAID and killed and 81/83 set to get the pts for the D76X Prize. I have 3 snapshots of the chat through out the 10m time span. I didn't get any of the Pts that the end of battle splash screen said I did for that time. The 4th Screen shot is the Pts I ended with and you can see by the chat its where I was at the 10m count down to end of RAID. I am user id# 10942815 jgrtmp3. Your support will not allow me to submit a ticket. T… jgrtmp3 13 May 2019, 2:48AM
BASE LEVEL NOTIFICATION: Does It End Around 100? about a month ago by TomBrooklyn	24	2	I saw the last couple of notifications, although I didn't see several before that. Don't know how that happened, as I keep track of them, but it seems OK now. TomBrooklyn 10 May 2019, 8:09AM
hit during bounty hunt about a month ago by ludmila.ivanova.737	20	1	Your base will only bubble when you cross a bubble threshold. Those are the the 25%, 50%, 75%, and 100% marks. If your base starts combat somewhere between two of those values, and is not damaged past one of those values, you will not receive a bubble. Example, your base has just been flattened and you have started repairs and your bubble pops. For this example, we will say that your base repaired 40% of it's health, which would mean you are starting with 60% damage. If someone attacks you the… Templar614 9 May 2019, 10:54PM
How to increase weight limit for ship building?? about a month ago by kixeyeuser_1388206204979_100007110362324	10	1	The weight reductions come from upgrading the standard Shipyard. Aside from that, some ships have retrofits available in the retro lab that increase the max weight. Other than that, there is not any way to do so. Templar614 9 May 2019, 10:49PM
Fire Support Platform-M and the Death Scythe Turret about a month ago by [email protected]	11	1	No, it will not. Fire Support M increases the range and damage of penetrative weapons, and the Death Scythe is corrosive. When looking at specials and effects, some are weapon type based and some are damage type based. Templar614 9 May 2019, 10:48PM
Tokens Not Working 4.19.19 about a month ago by TomBrooklyn	15	5	I know I am late to the party, but is anyone still having this issue? I was able to run through and use tokens for all of the ships mentioned here. Templar614 9 May 2019, 10:43PM
Not Gaining VXP about a month ago by mike.kessler.92	39	11	So with the defense update we had not too long ago the health of player ships sky rocketed. Most ships now have over 1 million health. A ship will earn 1 VXP when it does 10% of it's full health as damage to enemy ships, or when it receives 10% of it's health as damage. Cargo fleets cap out at around 50,000 health. So in most cases, a full cargo fleets are 1 VXP due to it rounding. At this stage of the game, ranking off of cargos is virtually impossible. Templar614 9 May 2019, 10:38PM
Getting base attack alerts as text message - AT&T about a month ago by BuckMeatmissile	7	1	I don't believe that service is still a thing. Templar614 9 May 2019, 10:34PM
calculate base hits and damages about a month ago by BadSheep	12	4	The most accurate way to determine it is to add up the health of every building in your base, and then divide the health of the building in question by the full base health. There are a few calculator spreadsheets floating around that make it simple to work with. Alternatively, if you have the time and don't mind getting hit a bunch, you can set the one specific building off to the side and get a friend to come in and kill just that building and the battle report will tell you what it was wor… Templar614 9 May 2019, 10:27PM
great hall broken about two months ago by TammyB	16	3	You will most likely need to submit a ticket in that case. It has been years since I have added an officer. Templar614 9 May 2019, 10:23PM
account recovery about a month ago by billanddee08	18	1	What platform do you normally play the game through? Kixeye? Facebook? Kongregate? Armor Games? Templar614 9 May 2019, 10:22PM
Setting up email with Kixeye about three weeks ago by Chop_71	33	2	Hi, It says I need to set up an email with Kixeye in order to send in a support ticket. It asks me to sign in with Facebook but then it says my Facebook account isn't associated with Kixeye and tells me to sign in with another Facebook account. What am I doing wrong? I just want to submit a ticket BlackAngel95 9 May 2019, 6:01AM
was not able to jump over an hour ago or this morning about three weeks ago by hellsbay	6	0	so i tried to jump this morning and got can not jump while event going on in your world tried at 5 pm eastern and got same thing hellsbay 8 May 2019, 10:20PM
Ship retrofit reverted back to R4 after upgrading to R5 about three weeks ago by CaptainsStingray	6	0	I retrofitted my skyfire carriers to R5 for this raid as it finished yesterday. Was looking at retrofits today and I noticed that it reverted back to R4. I cannot send a ticket in because I am a free player, but I feel time is more important than money and I do not want 8 days wasted for nothing. I'm not looking for some "better luck next time response" I want what I worked for and nothing else. CaptainsStingray 8 May 2019, 4:18PM
Why?!? about three weeks ago by DageusBlack	12	0	Why is it 'required' that in order to Submit a ticket you have to spend $50 on this game?? Here I am wanting to submit a ticket because I did Not get anything from the Birthday Event that happened this last weekend, and I have been a player here for a little while. Yet the outright discrimination against free players is shown when a player needs or wants to submit a support ticket? DageusBlack 8 May 2019, 2:05AM
where I can tell my complain for free? Hot about three weeks ago by kixeyeuser_1408020953615_100008206320305	270	14	Lol have 0 gold kixeyeuser_1408020953615_100008206320305 7 May 2019, 11:04PM
Sync drive about three weeks ago by PrimalFusion	33	2	Weirdly it seem like it does sync turn speed, either that or a difference of 5 makes no visible change. PrimalFusion 6 May 2019, 2:24PM
Qualify for support please Hot about a month ago by Cere Seager	94	18	Thanks Hyperius - I found Corben on Discord and he resilved the issue - I can now submit tickets now - its not gauranteed though - my first ticket in 3 days ago now, no response Thanks for your help though - its a start Cere Seager 4 May 2019, 7:32PM
KIXEYE COMPANY I NEED HELP!! about three weeks ago by Casbian Jann	98	5	joe crossland said: from what i can tell by the pic thats an older version of chrome plus he doesnt have the kixeye plugin icon to load thru for flash i suggest updating chrome and downloading the plugin which you can get to the the post for it here on the forums I don't think it's from a Chrome or plugin flash, because i update them like you said. things are still the same "UnknownServer" IT'S NOT MY COMPUTER THAT HAS A PROBLEM, BUT MY ACCOUNT. "You See" last week i made an alter… Casbian Jann 3 May 2019, 12:20PM