Community Support

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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot about three years ago by CM DOOMROOSTER	1K	0	Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModerator Joined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PM Hello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums. This tutorial will help you using… CM DOOMROOSTER 8 Oct 2016, 12:26AM
Battle Pirates Community Support Pinned Locked Hot about four years ago by Hyperius	3.1K	0	Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.) - Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues. - Pl… Hyperius 15 Sep 2015, 4:20PM
Community Support Archive Pinned Locked Hot about four years ago by Hyperius	1.1K	0	Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform… Hyperius 15 Sep 2015, 4:02PM
Support changes Pinned Locked Hot Kixeye about four years ago by DESTRO	21.2K	0	Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support. Players without access to ticket support will continue to have access to the KIXEYE for… DESTRO 13 Aug 2015, 12:21AM
Wrong hull when loading design today at 12:38am by SkullyBonz	8	0	I keep getting the wrong hull when i load a saved design...is this a known issue? SkullyBonz Today, 12:38AM
battle pirates mobile app Saturday morning by warby89	12	1	facebook, it uses your facebook that is logged into the device SkullyBonz Today, 12:36AM
Gorgon not working yesterday around 3pm by joe.balser	25	0	Just like everything else to do with this game, the Gorgon I have isn't doing its job. If I go into a base with one, theirs works exactly as it should, mine doesn't. Been hit twice and it's no different than anything else other than remote targetting. My ships freeze and die, why don't theirs ? Also, why does it crash EVERY SINGLE TIME I go into combat ? Dedicated line, cleared cahe and memory, 14-15 MPS internet speed, and can't do anything that isn't auto. Sometimes locks the computer up so b… joe.balser Yesterday, 3:31PM
Compatible devices must be fix please yesterday around 3am by patrickkhan	4	0	Fix my game. Compatible device in my playstore i can't update in my playstore. Please fix it asap. I played yesterday. Is there something wrong ?? I spend of my life to upgrade and tech. And this will show on my playstore.. patrickkhan Yesterday, 3:18AM
Pillage Prize Issue about three weeks ago by System	19	5	I can not seem to find the suppressor yo deploy, Where is it ? Old Skinner 21 Jul 2019, 10:13PM
Need help with FM & Silo Target fleet builds (Low - Mid Level) Saturday night by SomethingFunnier	8	0	Forsaken Mission fleet is highest priority. Uranium and Base Parts fleets are medium priority. Titanium fleet is low priority. Kinda starting out, so keep to tier 1 - 3 in Forsaken Mission as much as possible please. One or two components in tier 4 is doable. When I get a better FM fleet, I can upgrade some stuff to tier 4/5 stuff. Easy on the Limited components. I have everything from tier 1 & 2 already, and working on collecting tier 3. Addendum: FM fleet should be as close to instant … SomethingFunnier 20 Jul 2019, 8:14PM
Having to go back into base and back out again after destroying each FM garrison about three months ago by PiratePirate	114	8	We have to do that because they increased garrison damage compared to last FM just past instant repair. Them need to return the fleet for few seconds repair. That sucks! Eddie7 19 Jul 2019, 9:35PM
How to delete this game or reset to 1 . about a week ago by De_BonteKoe	36	1	Basically you just unlike anything related to kixeye. Leave I left for three years and Had to Start over anyhow so they do get around to deleting the bases its just a slow process. Hope this helps.. Carson Visser 18 Jul 2019, 1:57AM
Sea of Flames Glitch/bug? Hot about four years ago by Brandon Cascio	252	12	Brandon Cascio said: i wonder if 4 years, if there's any point to putting in a ticket now? LOL. been away for a while and rarely checked the forums I think it is funny that Trogar is still listed as a moderator despite quitting like 2 years ago. Dark Lord Chuckles 17 Jul 2019, 11:17PM
Missing Fleets about a week ago by Capt Bully Hayes	9	0	Before the 17/07/2019 update. my Manticore Fleet was docked & my Base Guard guarding my Base. 10 hours later they are gone, Can anyone explain this phenomenon ? Capt Bully Hayes 17 Jul 2019, 2:14PM
Can't submit ticket because "I haven't spent $50 in game" about three weeks ago by tanner.hawkins3	27	2	Thank you tanner.hawkins3 17 Jul 2019, 2:03AM
Battle Pirates about a week ago by DEADLY RAVAGE	11	0	is there any way to remove battle pirates and war commander from my kixeye account DEADLY RAVAGE 15 Jul 2019, 2:12PM
What is "FRACTURED EMPIRES" about a week ago by kixeyeuser_1388206204979_100007110362324	6	0	can someone tell me what is "FRACTURED EMPIRES"? Need to complete it for objective 7. kixeyeuser_1388206204979_100007110362324 15 Jul 2019, 12:01PM
proto apollo about a month ago by kixeyeuser_1387926083237_691285514	41	3	I also didn't get it and I logged in every day. Stanislav640 14 Jul 2019, 10:41AM
New player returning with some questions about a week ago by LumfaoDiDiMau	18	0	First of all, i'd like to ask - is there an updated site/wiki for battlepirates? I seem to be asking too many questions on this game. Google doesn't help Second question, what are these things in the base? Third - are the inferno dragons still the top FM ships? Lasty, are there any tips I should know? Would love to learn about whatever. Thank you! LumfaoDiDiMau 14 Jul 2019, 4:38AM
How PM Forum Participant? about three weeks ago by TomBrooklyn	6	0	Private Message How? TomBrooklyn 13 Jul 2019, 12:19AM
No drops with Lucky Bastards about a month ago by redchaos	27	2	I know I do not have all of the drops because my last drop was 2 of 5 of something I want. Check and see on your blueprints and see if you have any that are not complete redchaos 12 Jul 2019, 1:49AM
Can not send gifts about three weeks ago by elitemania	15	2	Not silly it is stupid that you cannot send gifts to someone that is not level 100. That is how you can get to level 100 redchaos 12 Jul 2019, 1:45AM
CS told support not to compensate for crashes? about three weeks ago by TwosViking	37	3	This was crash related report and expert response. I often receive this bot reply regardless of issue. "They" are the first to admit there is a problem that is NOT on my end. Rather than preparing and getting system ready for it... some how I am responsible for that... as if I could control what the game does. Alexa the BAE 11 Jul 2019, 8:14PM
Upgrade Wall Bug about three weeks ago by Misojamester	9	2	I think that walls are been recoded because i tried to sold all lvl 1 walls and rebuilded and seems now work Misojamester 11 Jul 2019, 5:16AM
Manicore's unable to attack Torp Tower in FM target? about three weeks ago by J.M.AMARAL.REGO	8	1	If you run into this again try hitting the "S" key when you have your fleet selected. It will return them to AI control. It may be a case of the sprite being out of place. Templar614 11 Jul 2019, 3:25AM
Breacher gone from dock about three weeks ago by Jackie Thompson	10	1	You will likely need to submit a support ticket if you have not done so already. Templar614 11 Jul 2019, 3:23AM
How to get blue prints for ships? about three weeks ago by kixeyeuser_1388206204979_100007110362324	15	3	Only weapon, special, and armor prints drop from cargos. The Forsaken Mission is a good place to start earning tech to help you advance in the game. From there you will start looking at raids and other events to earn more prints. Templar614 11 Jul 2019, 3:19AM
NOTIFICATIONS Not Working 6/30/2019 about three weeks ago by TomBrooklyn	10	1	The radio tower in game? The attack notifications have not worked for several years at this point. Templar614 11 Jul 2019, 3:17AM
5,000 VXP Justice Token about a month ago by andyace21	21	2	It can only be used for the Justice. It is an older T6 defender class hull. At this stage of the game it is very outdated. There is no reason to research any tokens for it. Templar614 11 Jul 2019, 3:10AM
Galea Defense System about a month ago by coolcat00	24	1	Yes, the Galea offers: Countermeasure range and reload which would apply Sprints and Cormorants Anti-mortar range and accuracy which would apply to Gales Anti-missile range and accuracy which would apply to Phalanx and MDS. Templar614 11 Jul 2019, 2:59AM
Silverfish Opinions Wanted about three weeks ago by Moon Pie	29	0	Anyone built/bought Silverfish? If so, what's your opinion of them? Thanks in advance. Moon Pie 10 Jul 2019, 5:17PM
Can't Submit Ticket about four months ago by Profits	66	13	Cere Seager said: does anyone ever read these posts ? i have same problem and nobody respond my message on my forums since couple month DEATHRULEZ 9 Jul 2019, 11:28PM
Foresaken Mission Not Respawning Targets about three weeks ago by J.M.AMARAL.REGO	17	4	Please spawn 61's J.M.AMARAL.REGO 9 Jul 2019, 8:05PM
support problems loging in about four months ago by krannetts	37	10	I spent a small fortune on that base Tessa Black 9 Jul 2019, 6:56PM