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A Useful Guide on How to Take Screenshots for Tickets Pinned Locked Hot
about six years ago by CM DOOMROOSTER
1.2K
0
CM DOOMROOSTER
Hello. CyberToad made this handy guide for easily capturing and editing screenshots. While the content shows War Commander, this is a useful guide for any time you need to send in a ticket or when CS has requested more information. Enjoy! CyberToadModeratorJoined Mar 2015Posts: 3,328 Today, 1:09PMedited Today, 5:14PMHello Commanders. There has been a myriad of requests for information on how to take a screenshot and post it to the forums.    This tutorial will help you using a free app…
CM DOOMROOSTER
Battle Pirates Community Support Pinned Locked Hot
about seven years ago by Hyperius
3.5K
0
Hyperius
Welcome Captains, This sub-forum is here as a tool to get assistance from other players with commonly asked questions and issues. You can also post ticket numbers you have received from Kixeye Support that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that come with in-game issues.…
Hyperius
Community Support Archive Pinned Locked Hot
about seven years ago by Hyperius
1.2K
0
Hyperius
Greetings Captains, To maintain a fluid and efficient forum experience, I have condensed many of the useful threads full of information in an organized list below. If you feel that a thread should be added to the list, feel free to contact the Battle Pirates Community Team via private message to suggest it. Gameplay FAQ - KIXEYE CS Blicero Frequently Reported Bugs - KIXEYE CS Blicero Known Comms Issues & How to Solve - KIXEYE CS Blicero Guide to Basic Troubleshooting for Common Perform…
Hyperius
Support changes Pinned Locked Hot Kixeye
about seven years ago by DESTRO
21.4K
0
DESTRO
Dear players, We've made changes to provide a higher premium level of support for our paying players. As part of this change, we are redefining service levels for our more established games, Battle Pirates and War Commander. Going forward, if you've been playing the game for more than 60 days and have spent less than $50 in the game to date, you will not have access to live premium customer support.  Players without access to ticket support will continue to have access to the KIXEYE forums, Hel…
DESTRO
link FB to kixeye
about five months ago by Gambler B228
37
6
beexaminer
FB account was hacked and now I'm suspended, maybe forever.   Now I can't get to my game.  Is there another way to get to my account without going through FB?  
beexaminer
Playing On Phone?
about three weeks ago by General1AIT SG234
17
2
Blackbeard III
So, there USED to be a Battle Pirates app for phones, where you could do the basic auto-ing of targets on the map, & also repair fleets & base. The cool thing was the targets were only 3 seconds away in the app, vs who knows in the game itself. Looking in the Android playstore, it's no longer there, so I guess that shows how defunct it is. Maybe they found it just generated zero coin for Kix. I know people who downloaded it who were from New Zealand (like myself) got 200 coin as part…
Blackbeard III
support
about a month ago by arnast
21
5
undercoverdog
Support tickets are never replied to.
undercoverdog
Customer Support
about a month ago by Leo Hilton
49
3
Templar614
Please see this post: https://www.kixeye.com/forum/discussion/790741
Templar614
WHY CAN I NOT DRIVE MY FLEET IN A BASE
about two months ago by michael21
38
9
Templar614

They still hear you and see what you post even if you don't spend money on the game. You just don't have the ability to submit tickets if you have an issue. You can still make a forum post, or post on the discord server, and depending on the issue it can be sent to support and someone can take a look and potentially fix it. Though that is for account based things such as the ghost rogue crew, or not being able to link setting properly, etc.
Templar614
Crew bank only allowing 49 crews Locked
about a month ago by Bandit2011
40
4
CS_Jade
Hey again! I have removed this VOID crew from your account inventory. You should now be able to roll for that 50th slot! Seize the Seas~Jade
CS_Jade
PRIZES WON
about a month ago by kixeyeuser_1362602212644_18625_56264744
31
2
kixeyeuser_1362602212644_18625_56264744

You can only send a ticket if you spend money on this or any kixeye game thy do,not want to here from a none coiner or beata tester
kixeyeuser_1362602212644_18625_56264744
help again I cannot login by browser
about two months ago by Littlefat46
20
2
Littlefat46
I think that is problem is comming from webbrowser's and windows 11  becours I log-in next day and every thing was working again normale 
Littlefat46
takes long time to upload game but not pages like kix forums, fb
about two months ago by VADERBACON
13
0
VADERBACON
Can someone lead me in the right direction as it takes a long time to load up the game and when i try to attack a target it tells me that the game is being updated, to refresh game. I do and then long load time and same thing pops up. I can load fb, kix pages (just not game). My hardware accelerator is on. Any advice will be grateful. 
VADERBACON
What else can i do? Locked
about two months ago by retsirf
95
9
CS_Jade
Thank you for brining this up on the forums as well as in your Support ticket. This has been resolved in the ticket you submitted initially. 
CS_Jade
Customer Suppport - One Week and Nothing Locked
about two months ago by TheTomsk
18
5
Templar614
Sounds good. Closing.
Templar614
Can't bring up my account settings ??? Locked
about two months ago by Deadly_Demon
17
4
CM_Hank
I will continue to work with you on this in the ticket that you submitted
CM_Hank
Anyone had issue about screen going black during battle?
about three months ago by kixeyeuser_1388206204979_100007110362324
9
3
Templar614
I would say by the lack of complaints from others, and not really seeing any other threads about it that it likely isn't a wide spread issue. Personally the only connection issues I have had happen before the battle or at the end. Never right in the middle of it. Like it either fails to connect correctly when loading into a player base, and occasionally if my internet is tripping up it will sort of freeze on the victory screen and not progress past that requiring me to reload the game. I wou…
Templar614
$50 spent, And cant submit a ticket ??
about two months ago by max.mountain.94
28
3
Templar614
You should have a message from a support person now. If you haven't seen it already.
Templar614
playing on iphone ipad
about two months ago by Thunder Snow
7
1
Templar614
Not really. Neither game is supported for mobile play, so if you can manage to get it working then great, and if not, then it is what it is. And if there is an issue experienced while trying to play through Puffin or some other app then it is likely that support for that issue could be denied. And being a moderator I can't really recommend trying to play on a mobile device since they aren't supported. That said, I used to have an iPhone and at some point I remember finding something that basic…
Templar614
Not getting prizes
about two months ago by System
5
2
Templar614
What prizes didn't you receive and what event were they from?
Templar614
game unbalanced
about two months ago by sam heslep
21
1
Blackbeard III
Have you got the free Brute fleet? Use that to grab tech in the FM (tierss 1, 3) They gave away a Heavy Cruiser fleet recently also. Have you got the free Conq fleet yourself? Use that in Bounty to get PvP tech. You're L70, & if you plan well, at L80, you should be hurting the big boys & their toys. However, in BP land, level means nothing, & you do have to put in the work.  Don't be shy to ask people in your sector for help with co-op campaigns.
Blackbeard III
Mega Atrophy Engine
about a year ago by Biggus6
37
3
Stanooo
Nope I did not get the new green engine atrophy either yet i did the mastery in last campaign
Stanooo
Playing on iPhone or iPad
about three months ago by Bakerd
19
1
Stephen_B
I download Teamplayer (free) on my desktop and my iphone. Leaving my desktop on I can access it and play from my iphone.
Stephen_B
Changing My eMail Address
about four years ago by david.howe.56481
82
2
ALPHA_DYNAMO111
Now that I have this ID, I want to change my account
ALPHA_DYNAMO111
Cannot submit a ticket for help
about three months ago by hiposcotimus.smackson
12
0
hiposcotimus.smackson
Hello i am having trouble with the game since i re joined. Its been a while since i last played. I did not get the free ships to attack bases and it says i need to spend £50 for help. I feel this is wrong can anyone help me 
hiposcotimus.smackson
unregistered hits
about three months ago by Sneakycarnivore
14
0
Sneakycarnivore
i have a new bubble with a day and 2 hours left but battle log as well as recent attackers does not show it? dead base guard also and i cant submit tickets can some one research why this has happened as i am a level 78. Thank you for your help.
Sneakycarnivore
Reaver Fire Wall
about four months ago by joe polo
43
5
Blackbeard III

You'll have to drop your weapons out of your portal to fit the firewall. Yes, your capacity is correct, your OP is at highest level too.
Blackbeard III
CAN'T FIND POLL I CREATED
about five months ago by kixeyeuser_1388206204979_100007110362324
9
1
KrisK
Is it this one? KIXEYE - Forum - How would you rate support?
KrisK
Another damage problem??
about five months ago by casper the ghost
54
1
Greg Bayes

theres never half repair in pillage only raids and bounty *and bounty is only half rep for conq fleets) but the stupid glitches with targets is ridiculous
Greg Bayes
Help
about five months ago by Brian 1
17
1
Templar614
If you go to the sign in page for the Kixeye page, there is a "Forgot Password" button. From there you just need to enter the associated email, and reset instructions will be sent to that email.
Templar614
How would you rate support? Poll
about five months ago by kixeyeuser_1388206204979_100007110362324
13
0
kixeyeuser_1388206204979_100007110362324
Image Added
kixeyeuser_1388206204979_100007110362324
Brute build
about seven months ago by try_solo_m3
99
7
CaptGamer
Thanks for all the info
CaptGamer
Spent more than $50 but cannot ticket
about five months ago by Gon_Fr
17
4
Gon_Fr
Thank you both for the assistance, I will look over my account before looking for assistance next time! 
Gon_Fr
Email change Hot
about five years ago by Jamaa Edward
689
5
Templar614

Have you checked your spam/junk folder to see if it got caught there?
Templar614