Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about seven years ago by CM Scarlett	1.5K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Al… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about seven years ago by Hyperius	584	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about eight years ago by Hyperius	1.9K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Need help to get back account Hot about three years ago by Dang Tang Minh	1.7K	26	my acount was deleted. can you please recover. my name acount was AR balbon and my google acount was [email protected] balbongacos 27 Feb 2023, 9:52AM
Just out of nowhere I was banned for no reason about two months ago by Pedro Andrade24	15	0	Hello everyone, happy new year. I play this game every day, I have an alliance and I easily spend hours playing it (my wife says so), today I had a very unpleasant surprise, my account was banned with error 9. Yes, after so long playing I was banned, I'm pretty sad about it. Please take some action, I want to continue playing, I've even recommended the game to friends. I tried to enter with a ticket but I can't log in, it seems that the developer's website is a little bad. Pedro Andrade24 2 Jan 2023, 7:54PM
I can't login my account please help about two months ago by Kimseng Asen	3	0	Help please Kimseng Asen 2 Jan 2023, 3:58PM
Flippin App will NOT open!! about six months ago by Dave Freeman92	1	0	I need support!!! I Have not been able to access my account or open the game as it Freezes at opening every time I try. Your Site support also won’t let me create ticket and gives me an “Error” on the webiste ... the website doesn’t allow me to contact the Customer Support Team directly, but only through steps that Always ends with the Same “error" message!!!!!!!!!! Getting pretty Fed up with this! Dave Freeman92 7 Oct 2022, 2:12AM
05264b8018f0bbff Open my game about nine months ago by cumaaliazad	12	1	05264b8018f0bbff Open my game pls cumaaliazad 16 Jul 2022, 8:15PM
Answer from Kixeye about nine months ago by Maranwe	9	0	there is none, was told by a player from custom support that kixeye will answer in 3-5 working days, that expired already. I want my prizes from previous Grim winter, not this one or my gold back but kixeye is lazy like always and doesn't care. There is not way how to contact them directly as you need to speak with players first who has no power to do anything Maranwe 13 Jul 2022, 10:35AM
When do I get a reply from my ticket about nine months ago by sam.owto	12	1	i am waiting for 10 days to get my prizes from Grim winter which was two weeks ago, because they failed and store closed without warning and people couldn't get their prizes Maranwe 13 Jul 2022, 10:32AM
Recuperação de conta about nine months ago by Marcos Vinicius73	5	0	Bom dia ,vocês podem me ajudar a recuperar minha conta lv 78? Marcos Vinicius73 22 Jun 2022, 3:23PM
Error code 9 account banned Hot about two years ago by gws11130	222	3	Why do you Banner my Account? I am shocked. aslan.uestuen 15 Jun 2022, 4:17PM
My game is crashing immediately after opening about ten months ago by Madadi Reddy	15	1	Technical issue in game Madadi Reddy 7 Jun 2022, 2:42AM
my game is crashing immediately after opening about ten months ago by Madadi Reddy	2	0	I face this wrost issue since few days can you please suggest me to overcome this problem Madadi Reddy 7 Jun 2022, 2:37AM
update base a liv 81 about ten months ago by Vulcan70	2	0	I took my base from level 80 to level 81 and the problems started from there.&#13;before he didn't want to give me gold or resources.&#13;after rebooting several times he handed me at least the gold.&#13;but 0 I repeat 0 resources and in the moment in which the buildings are discounted by 80% Vulcan70 5 Jun 2022, 10:57AM
Cannot accesa my account for 3 days already about a year ago by Cskui	31	1	My account is banned for one week and cant even submit a ticket maddog1316 3 Jun 2022, 10:41AM
Account banned about a year ago by Davide de Palma	34	4	My account was banned too just for been in bubble maddog1316 3 Jun 2022, 10:38AM
Account ban about eleven months ago by Ajmal Khan93	1	0	ID.c7465ca10b57e3 my account is banned how long time Ajmal Khan93 18 May 2022, 5:49AM
Banned about a year ago by yinouego	138	4	You're cheating, and, want your account back? Haaaaaaaaaaaa, pathetic cheaters! as the joker once said: OwenCheng 28 Mar 2022, 10:25PM
Lost account, ticket sent in game over 3 days ago, & no response about a year ago by Earlos	18	1	new account cannot build toons ; they disappear after killed. KNIGHT N WHITE sec 114 KNIGHT N WHITE 23 Dec 2021, 5:20AM
Game Frozen about two years ago by George Theodotos	20	1	I’ve bought a new phone and I downloaded the game on my new phone but it won’t download properly Alan Robertson 28 Oct 2021, 10:22PM
Lost account about a year ago by Joshua Genosas	1	0	Any one..please help me to recover my old base its LVL72..i put my time and effort in that base..pls any one.. I install wcra in my new phone sadly i click the new commander..then i open my wcra in my old phone, it went to CC1.. Any idea how to recover it? Thanks Godbless Joshua Genosas 25 Oct 2021, 1:29PM
recover my accoun about a year ago by System	13	1	Anyone..pls help me recover my account.. I create new game in my new phone sadly i click the new commander..then i open my game in my old phone my old base is gone..its already cc1..any idea how to recover?pls... Thanks in advance Joshua Genosas 25 Oct 2021, 1:24PM
Can not start Game about a year ago by BM.Mash	11	0	Login but for long time sometimes more than an hour but not starting session or get to my base and this after new update. BM.Mash 28 Aug 2021, 10:38PM
Account lost about a year ago by allan tuazon	11	0	Can someone help me recover my account. WPt Col_Stryker. My phone is ahowing my brothers account. Filed a tixket as well allan tuazon 15 Aug 2021, 3:09PM
Please help, my account has been suspended about a year ago by Hfsdy Hgdrey	11	0	I wrote to the company and they told me that there was a fraud, then I asked them about the type of fraud and I did not receive a real response that shows me the cause of the problem. Is there anyone who can help me and show me the activity that I did and it is considered fraud Hfsdy Hgdrey 13 Aug 2021, 11:12PM
Помощь about a year ago by dinislam12344	1	0	Не могу написать в службу поддержки , пишет что учетная запись занята, а мне надо чтоб мою учетную запись удалили или разблокировали dinislam12344 31 Jul 2021, 6:25AM
Purchase of Gold Bar about two years ago by BORG_MACK08_TGB	11	2	i was trying to activate both of my level 62 and level 82 account, from diff. devices, but on the process i lost my lvl 82 account and the lvl 62 account remains in all devices. I have been using my lvl 82 account for almost 4 yrs now, from my samsung a50 cellphone, last date of purchase was 1-2 days ago. How can i recover my lvl 82 account BORG_MACK08_TGB 20 Jul 2021, 5:26PM
Account lost Hot about a year ago by Jonathan Morales3	171	0	Need help to transfer game data from android to iphone Jonathan Morales3 13 Jul 2021, 7:58AM
Banned account Hot about a year ago by maha539	186	0	How do i recover my acc from being banned ?they did not tell me why. maha539 2 Jul 2021, 7:09AM
Find my account about a year ago by ANDREW CHIN	23	0	How to get online customer service. ANDREW CHIN 6 Jun 2021, 12:52AM
this is a cursed game about two years ago by RI_NEOBARRACK	27	2	I've never used a cheat RI_NEOBARRACK 12 May 2021, 11:22AM
Error.. Hot about eight years ago by Giorgos76733	1.7K	11	this also happened to my account RI_NEOBARRACK 12 May 2021, 11:18AM