Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about four years ago by CM Scarlett	1.4K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Al… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about four years ago by Hyperius	573	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about five years ago by Hyperius	1.9K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Please give back my account Friday afternoon by amer guiabal	14	1	i have some banned accounts pls, do me a favor to retrieve them and i promise not to do any illegal activities anymore ,your positive and immediate response is highly appreciated and i missed them so much .,Thank you... ian zamarro 4 Jul 2020, 3:55PM
out from war zone about a week ago by yuuji839	6	0	Hello Please can I out from war zone? yuuji839 1 Jul 2020, 8:01AM
LOST BASE! My LvL 46 Base was replaced by LvL 22 about two weeks ago by Jason Byrnes	7	0	I am playing on Android, Google Play Games and when I logged in my base had been replaced? I have tried several devices and got a support ticket but no valid response yet! My name is MelbourneMissile with 2 subscriptions! My login is [email protected] Please Help!! Warm Regards Jason. P.S. This is the second base I have lost, a LvL 70 base vanished last year name 'Jason Byrnes' I have spent Hundreds $$ and this has happened twice now? Jason Byrnes 30 Jun 2020, 3:42PM
Please dont banned me pleaase about two weeks ago by bosskuh	12	0	F2cac3e243e0e03c bosskuh 25 Jun 2020, 2:37PM
Lost account about a month ago by Alvin Dela Cruz	29	1	Help mr please, id -xXwarXx- Arief Iwan Cahyono 22 Jun 2020, 4:23AM
Can’t get a ticket about three weeks ago by RampageMericanX	9	0	I can not figure out how to get a ticket going. It directs me to an error and I have a serious issue. I’m banned from my account that I don’t know how it got banned. Please any help RampageMericanX 16 Jun 2020, 9:16PM
Poor connection Error code 19 about a month ago by shazbot1	53	7	Error 19, I am warning all my friends to stay away from kixeye games. They take your money but no customer support. Eugene Cord 7 Jun 2020, 8:32PM
I have issue today about a month ago by Prabud Rabukkanage	18	0	I can’t logins. It say error code 19. My both internet and mobile data both work and my game not loading. What shall I do Prabud Rabukkanage 6 Jun 2020, 10:13PM
No conecta about a month ago by Carlos Martin Suarez	37	3	Yes I have now the error code 19, Kixeye What are you going to do with this?? I la a lot of money Gelderman 6 Jun 2020, 8:17PM
Cuenta hackeada about a month ago by darzeta	10	0	En el día de hoy me encuentro con mí cuenta hackeada de Rogué Assault faltando mis monedas de oro y fuera de mí alianza Argentinabim5. Me gustaría que me den una solución y castigar al culpable. Kreator218 nivel 71 cc10. Gracias darzeta 27 May 2020, 2:24AM
Me robaron la cuenta al bajar un emulador about a month ago by Dr KR4	13	0	Necesito ayuda la persona que me robo la cuenta se logro con su Facebook y no se como hizo para bloquear mi acceso y no puedo entrar a mi cuenta level 77 Dr KR4 26 May 2020, 10:24PM
Need help to get back account Hot about eleven months ago by Dang Tang Minh	255	7	you can get your account back if you use security type on ur device Yassine Abbani 24 May 2020, 9:53AM
I want to know the reason why you cannot enter my game about two months ago by Felix Leiva	12	0	I want to know the reason why you cannot enter my game Felix Leiva 6 May 2020, 11:25PM
ALLIANCE NAME CHANGE about two months ago by seangworld	13	0	I heard it only takes about 6 hours. At this moment it's been about 9 hours and I'm still waiting for kixeye or whoever to change the name of my alliance. I submitted a ticket this morning. I got responses that it was forwarded up and then closed by the supposed WCRA "expert" so i cannot ask them for an update. seangworld 4 May 2020, 9:04PM
Perdí mi progreso en nivel 41 about two months ago by luis velazco	11	0	En nivel 41 perdí mi información estoy en la alianza pero no se como recuperar mi ID luis velazco 3 May 2020, 9:16AM
Game eror about two months ago by edwar79060543	16	0	game error from this morning until this afternoon, and I can't catch up to content or raise the level edwar79060543 26 Apr 2020, 5:14AM
Cant get in the answer For my Ticket about three months ago by Hakutori	11	0	I try wich my Account to get into the ticket that Mate S answer me but i cant join it my Acc Email adress already used by myself and many other funny problems and error i dont know how i get there now and i try also a brand NEW Account with other email adress and still the Same Problems where i get a identify email to Connect my account succesfully and why my FB Account get every Time a error this is the real lvl 80 Account and connected with FB but still problems to get in ??!?!?!?!?!?!?! Fix … Hakutori 6 Apr 2020, 2:51PM
No access to account about five months ago by Robert Ramsey74	38	1	I have the same issue can anybody help Samer Kurdi 25 Mar 2020, 11:15AM
Lost Account Hot about three years ago by reese803	867	8	I hope you guys were sucessfull recovering your account I'm up agains the same issue Bobby R 21 Mar 2020, 6:42PM
Poor Connection (error code 4) about four months ago by Mark Neil Aleta	29	0	Please Help how to fix this issue... after updated this problem poor connection (error code 4) Mark Neil Aleta 20 Mar 2020, 5:25PM
Восстановление аккаунта. about four months ago by Clone Moon	20	0	Не могу зайти на акк.id есть .Прошу вернуть деньги или восстановите доступ к аккаунту.Как быть? Clone Moon 7 Mar 2020, 5:43AM
Help about six months ago by m.szymanski.8989	86	7	I can't log into my lv 80 account apparently it was linked and I've been standing for several days Mario Marsilli 8 Feb 2020, 11:58PM
error code 1 ( poor internet connection) after update Hot about two years ago by Edward Tobing	796	2	Same here Chris, been trying for hours dakota greenwood 3 Feb 2020, 4:42AM
Game not open. about five months ago by Mohim Das	24	0	This is MOHIM-INS4B My game not open.Please help me.My ID is 3C56F5B5C4B0DAD6. Mohim Das 30 Jan 2020, 11:59AM
Points to advance to next level go up and down. How Come? about six months ago by Cmdr Ellington	81	0	Down I understand. But this week, I noted the following: This week, my first noted record of points needed to advance to next level was 793,036,311. Then I recorded 777,623,819... Then the next day it was 762,460,340 And THEN LAST NIGHT WHEN I STOPPED PLAYING IT WAS 766,692,600 And TODAY IT WAS 792,265,912 (This is not a typo) Can someone explain how these numbers can fluctuate in the MILLIONS within SUCH A SHORT PERIOD OF TIME? I had one attack on my base 2 days ago. I did not attack… Cmdr Ellington 5 Jan 2020, 7:14PM
ERROR 19 Hot about six months ago by Luca Saju	655	1	Check security settings and allow the app to make changes lee carey31 30 Dec 2019, 6:10PM
unable to enter game after update about nine months ago by dk ocsalev	12	1	Try clearing cache lee carey31 30 Dec 2019, 6:08PM
Lost account about eight months ago by System	44	3	Hello rezzaldy999 24 Dec 2019, 10:33AM
Account Data Transfer about seven months ago by The_Female_Enigma	48	0	Is It At All Possible to Transfer Data Across Devices? There is an Account ID After All. The_Female_Enigma 9 Dec 2019, 12:36PM
no me han acreditado el oro que he comprado about eight months ago by Facundo Cabral	5	0	hola quisiera que me acrediten el oro que he comprado..ya he hecho todo los reclamos y aun no me lo han acreditado...y ya me lo han cobrado Facundo Cabral 27 Nov 2019, 1:46PM