Community Support

This is NOT the forum for War Commander web. For that forum, go here: https://www.kixeye.com/forum/categories/war-commander

War Commander: Rogue Assault is a new mobile title from KIXEYE. Any topics created that are not about WC:RA will be moved to the appropriate forum.

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How To: Submit a Support Ticket Pinned Locked Hot about four years ago by CM Scarlett	1.4K	0	Greetings, Commanders! If you run into any trouble with War Commander: Rogue Assault, you many need to submit a ticket to Customer Support. The easiest way to contact support is through the in-game support option. Just tap your avatar in the top left, hit settings, and tap "SUPPORT." If you are unable to enter the game, you can contact support from any computer at https://kixeye.helpshift.com/a/war-commander-rogue-assault/ Please also keep the following best practices in mind: * Al… CM Scarlett 14 May 2016, 12:09AM
The WC:RA Community is Here to Help! Pinned Locked Hot about five years ago by Hyperius	580	0	Greetings Commanders, This forum is where you can get help with War Commander: Rogue Assault. If you have an issue you can post it here for the community to assist with, or you can submit a support ticket here. Please give as much information as possible about your issue and we will try to help. Please note War Commander web has its own community support, which can be found here. Hyperius 24 Jan 2016, 5:03PM
WC:RA Frequently Asked Questions Pinned Locked Hot about five years ago by Hyperius	1.9K	0	Q: Can I play on Android? A: Currently War Commander: Rogue Assault is only available on iOS. KIXEYE is planning to release on Android as well, but do not have a release date yet. An announcement will be posted in the forums when that information is available. Stay tuned. Q: Why can't I find the game in the app store? A: War Commander: Rogue Assault is currently only available in certain countries as part of a limited iOS release. If the game is not available for you at this time, keep an ey… Hyperius 21 Nov 2015, 5:26PM
Help me. How to get back my RogueAssault account from banded about two weeks ago by Boboy Bulitas	11	2	I disappointed because why they banded my account without any warning and I don't know what kind of violation I violated. How come remove the banded in my account and I can play again. nexter79 23 Sep 2020, 6:51PM
Code 9 Error Monday evening by Christ6740	8	0	Hello I have a connection problem I have this error message. I am using an iPad and recently installed the game on Android. But I prefer my iPad for playing.(Image) Thank you in advance for your answer, it's been more than 3 days without being able to connect. Christ6740 Christ6740 21 Sep 2020, 5:30PM
I need help to recover my profile please about three weeks ago by MG-Samuntrex	17	1	How to resolve this issue because my RogueAssault account has banded and I don't know why they banded my account. Boboy Bulitas 17 Sep 2020, 4:49AM
gold bar about a month ago by trikzgaming	14	1	matatapos na ang event di ku parin nakukuha ang gold bar trikzgaming 31 Aug 2020, 1:36AM
Unlock my account about a month ago by Bryan Aguiluz	17	1	8c733cf5e1eac7c5 Bryan Aguiluz 26 Aug 2020, 11:40PM
Lost Profile, Been Given A New Profile about two months ago by Hifly Plane	26	1	I have also lost my 7 year old base and been given a level 38 profile, because I deactivated my Facebook, and though playing through Kixeye; didnt recall my 7 year old passcode for account. Now locked out of support too saying "ive not spent $50, so no support access". Robbie Biffle 14 Aug 2020, 11:12AM
account error about a month ago by yanikvolkan87	21	1	Hey there! I'm sorry to hear there's been an issue while loading the game. Would it be possible to reach out to our customer support team regarding this issue? We'll be happy to take a closer look- a support ticket may be submitted in-game by tapping your avatar while in-base, then navigating to the "settings" page, which has a link to the support portal. Thank you. CM Dade Murphy 11 Aug 2020, 1:01AM
l cant get my account about two months ago by mehmetasik7207	12	2	hile mi kullandin kardesim beni de banladilar😅 yanikvolkan87 10 Aug 2020, 4:04PM
Error.. Hot about six years ago by Giorgos76733	1.3K	9	error code 9 ???? mehmetasik7207 21 Jul 2020, 7:31PM
Why about two months ago by xandr777avendor	10	2	Pls, unbun me xandr777avendor 21 Jul 2020, 3:55PM
Fix The Payment Error about two months ago by Hulk_Smasher	60	7	Just Like That (Image) Hulk_Smasher 11 Jul 2020, 4:56PM
Account about two months ago by osmanibis50	29	0	The attempt to the game is blocked, Without an explanation, What are we? osmanibis50 8 Jul 2020, 9:03AM
Please give back my account about three months ago by amer guiabal	26	1	i have some banned accounts pls, do me a favor to retrieve them and i promise not to do any illegal activities anymore ,your positive and immediate response is highly appreciated and i missed them so much .,Thank you... ian zamarro 4 Jul 2020, 3:55PM
out from war zone about three months ago by yuuji839	7	0	Hello Please can I out from war zone? yuuji839 1 Jul 2020, 8:01AM
LOST BASE! My LvL 46 Base was replaced by LvL 22 about three months ago by Jason Byrnes	19	0	I am playing on Android, Google Play Games and when I logged in my base had been replaced? I have tried several devices and got a support ticket but no valid response yet! My name is MelbourneMissile with 2 subscriptions! My login is [email protected] Please Help!! Warm Regards Jason. P.S. This is the second base I have lost, a LvL 70 base vanished last year name 'Jason Byrnes' I have spent Hundreds $$ and this has happened twice now? Jason Byrnes 30 Jun 2020, 3:42PM
Please dont banned me pleaase about three months ago by bosskuh	22	0	F2cac3e243e0e03c bosskuh 25 Jun 2020, 2:37PM
Lost account about four months ago by Alvin Dela Cruz	34	1	Help mr please, id -xXwarXx- Arief Iwan Cahyono 22 Jun 2020, 4:23AM
Can’t get a ticket about three months ago by RampageMericanX	10	0	I can not figure out how to get a ticket going. It directs me to an error and I have a serious issue. I’m banned from my account that I don’t know how it got banned. Please any help RampageMericanX 16 Jun 2020, 9:16PM
Poor connection Error code 19 about four months ago by shazbot1	56	7	Error 19, I am warning all my friends to stay away from kixeye games. They take your money but no customer support. Eugene Cord 7 Jun 2020, 8:32PM
I have issue today about four months ago by Prabud Rabukkanage	22	0	I can’t logins. It say error code 19. My both internet and mobile data both work and my game not loading. What shall I do Prabud Rabukkanage 6 Jun 2020, 10:13PM
No conecta about four months ago by Carlos Martin Suarez	37	3	Yes I have now the error code 19, Kixeye What are you going to do with this?? I la a lot of money Gelderman 6 Jun 2020, 8:17PM
Cuenta hackeada about four months ago by darzeta	11	0	En el día de hoy me encuentro con mí cuenta hackeada de Rogué Assault faltando mis monedas de oro y fuera de mí alianza Argentinabim5. Me gustaría que me den una solución y castigar al culpable. Kreator218 nivel 71 cc10. Gracias darzeta 27 May 2020, 2:24AM
Me robaron la cuenta al bajar un emulador about four months ago by Dr KR4	13	0	Necesito ayuda la persona que me robo la cuenta se logro con su Facebook y no se como hizo para bloquear mi acceso y no puedo entrar a mi cuenta level 77 Dr KR4 26 May 2020, 10:24PM
Need help to get back account Hot about a year ago by Dang Tang Minh	363	7	you can get your account back if you use security type on ur device Yassine Abbani 24 May 2020, 9:53AM
I want to know the reason why you cannot enter my game about five months ago by Felix Leiva	14	0	I want to know the reason why you cannot enter my game Felix Leiva 6 May 2020, 11:25PM
ALLIANCE NAME CHANGE about five months ago by seangworld	13	0	I heard it only takes about 6 hours. At this moment it's been about 9 hours and I'm still waiting for kixeye or whoever to change the name of my alliance. I submitted a ticket this morning. I got responses that it was forwarded up and then closed by the supposed WCRA "expert" so i cannot ask them for an update. seangworld 4 May 2020, 9:04PM
Perdí mi progreso en nivel 41 about five months ago by luis velazco	12	0	En nivel 41 perdí mi información estoy en la alianza pero no se como recuperar mi ID luis velazco 3 May 2020, 9:16AM
Game eror about five months ago by edwar79060543	19	0	game error from this morning until this afternoon, and I can't catch up to content or raise the level edwar79060543 26 Apr 2020, 5:14AM
Cant get in the answer For my Ticket about six months ago by Hakutori	15	0	I try wich my Account to get into the ticket that Mate S answer me but i cant join it my Acc Email adress already used by myself and many other funny problems and error i dont know how i get there now and i try also a brand NEW Account with other email adress and still the Same Problems where i get a identify email to Connect my account succesfully and why my FB Account get every Time a error this is the real lvl 80 Account and connected with FB but still problems to get in ??!?!?!?!?!?!?! Fix … Hakutori 6 Apr 2020, 2:51PM
No access to account about eight months ago by Robert Ramsey74	41	1	I have the same issue can anybody help Samer Kurdi 25 Mar 2020, 11:15AM