Community Support

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Victus Noir Bug Pinned Locked Hot about nine months ago by Star Platinum	1.2K	1	There is a bug with the Victus Noir Fleet Commander, where when equipped to any fleet containing non Pharmakon ship(s), it will be put in a permanent phase state until the clock runs out. Please avoid using mixed fleets when using this Commander. Star Platinum 22 Mar 2019, 1:30AM
Stuck Harvesters Pinned Locked Hot about a year ago by CM Dade Murphy	572	0	We've seen reports mentioning that it's possible for Harvesters to get stuck on the map after combat. When this happens, it cannot be attacked/attack, and it cannot be recalled back to the base. While we work on a permanent fix, we'll be able to fix individual accounts. Please submit a support ticket here and we'll be able to take a look ASAP. CM Dade Murphy 7 Dec 2018, 11:57PM
IMPORTANT - VEGA stops working in Firefox soon Pinned Hot Kixeye about three years ago by CM Scarlett 1 2 3	8K	86	Firefox will stop supporting NPAPI plugin with their Firefox 52 update. Players that update to this version will no longer be able to play VEGA Conflict on web through Facebook or KIXEYE.com.There are a few options to continue playing. Option 1 You can continue playing VEGA Conflict on iOS, Android, or Steam. These platforms are NOT affected by Firefox dropping support to NPAPI plugin. Please see this guide for step-by-step instructions to link your account: https://vegaconflict.zendesk.com/h… mason.dixen 28 Mar 2017, 6:45PM
Troubleshooting 101 Pinned Locked Hot about three years ago by CM Chris	1.4K	5	Greetings Rebels, and welcome to Troubleshooting 101! Here you will find a list of the troubleshooting steps that Support provides when you submit a ticket for performance problems in VEGA Conflict. Each entry also includes an explanation as to why a step is important in the troubleshooting process. POST #1: Pre-Troubleshooting POST #2: Basic Maintenance/Troubleshooting Steps POST #3: Diagnostics POST #4: Additional Variables/Escalation POST #5: Troubleshooting FAQs CM Chris 22 Apr 2016, 11:45PM
Community Support FAQ (Read before posting!) Pinned Locked Hot about three years ago by CM Chris	1.1K	4	Greetings Rebels! Got a question? Before you post a new thread or submit a support ticket, check our complete list of Knowledge Base articles HERE. Alternatively, here is a list of answers to Frequently Asked Questions. POST #1: Account Problems POST #2: Gameplay Questions POST #3: Fair Play POST #4: Performance Problems/Feedback CM Chris 22 Apr 2016, 11:21PM
Vega Conflict Community Support Pinned Locked Hot about four years ago by Hyperius	1.2K	0	Welcome Rebels, This sub-forum is here as a tool to get &#13;assistance from other players with commonly asked questions and issues. &#13;You can also post ticket numbers you have received from KIXEYE Support &#13;that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that … Hyperius 7 Oct 2015, 9:16AM
Buying gold about three weeks ago by System	8	1	I can,t purchase gold anymore. my game freezes sandekt637 16 Nov 2019, 3:25PM
reporting someone about a month ago by Matthew Noah	6	0	Where do I go to report someone for toxic and abusive language. Matthew Noah 8 Nov 2019, 5:42PM
Kingpin Battleship upgrade about four months ago by Richard	12	2	The mk2 boxes have been in the aw store a few times and the mk3 up are in juggernaught fleets Alex Videoman 27 Oct 2019, 2:14AM
Account problems Hot about five years ago by CHeWEKA	597	9	units i earned didnt appear and xp had gone what should i do The_great_king 14 Oct 2019, 10:12PM
Bug Umbra Dreadnougt mk1 about two months ago by Alduim	11	4	Oh okay thanks Alduim 14 Oct 2019, 6:53PM
problems since new update 24/7 about five months ago by Nicolai Calarota	92	9	Base shields bug. After exophase or metaphase shield you can see that they are spotted between middle. On exophase is half red and half blue Sgt Nikolov 13 Aug 2019, 8:30AM
Old Player Here, Cant link steam to old account about seven months ago by WreckTangle	21	1	First things first, have you tried all the steps in the account linking guide? It has helpful pics on what to do on how to link your account: https://vegaconflict.zendesk.com/hc/en-us/articles/215759867-Account-Linking-Guide-UPDATED-FOR-STEAM- If that fails, you'll want to log a support ticket. Junren-JS 6 Aug 2019, 8:59AM
Complicado about five months ago by Allan Sanntos	12	1	Follow the instructions in this thread: https://www.kixeye.com/forum/discussion/629028It may be a problem with your internet. Siga as instruções neste tópico: https://www.kixeye.com/forum/discussion/629028 Pode ser um problema com sua internet. Junren-JS 6 Aug 2019, 8:54AM
i'm Explorer user..... about four months ago by blaster12388	22	2	See this thread: https://www.kixeye.com/forum/discussion/682605/p1 But to summarize: You can continue playing VEGA Conflict on iOS, Android, or Steam.&#13; These platforms are NOT affected by Firefox dropping support to NPAPI &#13;plugin. Please see this guide for step-by-step instructions to link your&#13; account: https://vegaconflict.zendesk.com/hc/en-us/articles/215759867-Account-Linking-Guide Junren-JS 6 Aug 2019, 8:45AM
Hello, I would like to know if you allow this in the game ? about four months ago by Ninjadevastateur	2	0	(Image) Ninjadevastateur 30 Jul 2019, 7:41PM
Trouble launching/logging in about five months ago by slvrsrfr	34	0	Unable to launch Vega Conflict from the website. The unity app does not appear anywhere, the download does nothing. slvrsrfr 8 Jul 2019, 11:48PM
Vega tá de trolagem about five months ago by Allan Sanntos	1	0	Poo esse joga tá trolando esse evento tá foda toda vez que eu vou atacar as frota minha net cai já reiniciei umas 3 vezes e nada tô com 4 frota fodida se loko Allan Sanntos 6 Jul 2019, 5:48AM
Atualização about five months ago by Jandir26	15	1	Support Jandir26 28 Jun 2019, 4:04PM
wormhole about six months ago by TrollSlayerr	1	1	it's sector 400 600 and so on base attack 27 Jun 2019, 11:52PM
Midgard Carrier Disappeared about six months ago by Ammon Hallsted	2	1	check on vega security nikulaye83 17 Jun 2019, 7:08PM
Behemoth Fragments about seven months ago by mimematt	45	0	Recently I've been getting close to the 1000 fragments needed from the Overseer 100s, however I'm at a bit of a roadblock. As of right now i have 900 Behemoth fragments but the game is not letting me collect more, when i choose the target and click loot it is showing that i have collected the max amount. Does anyone on here have some sort of help you can give me for this or should i just submit a ticket? mimematt 26 May 2019, 5:49AM
Behemoth mk2 about seven months ago by Damsa M	22	0	Salut, nu pot sa imi cresc Behemoth mk2 , Am 977 bp si cand dau info la flota de 110( pentru mk2) mi bifat ca si **** ii complet. Damsa M 22 May 2019, 12:57PM
fb login about eight months ago by base attack	12	1	thanks a lot it works since the 21 may (y) base attack 22 May 2019, 12:20PM
Provider comment about seven months ago by System	2	1	Xsolla is getting really Bad. Beware if you decide to spend any money on this game. You can spend Hundreds and still get poor or no service. Mod edit: Removed support ticket response BigKarl 17 May 2019, 9:32PM
Can’t relocate to all allies or friends about seven months ago by chadich	1	0	I am having trouble relocating to the rest of my alliance. When I open the relocation screen and select either allies or friends only a few of them show up and no one already in the target planet. There is some kind of message I never noticed before about only displaying allies that are “valid relocation targets”... wtf is that? chadich 16 May 2019, 1:39PM
carmine nebula spawn about seven months ago by TrollSlayerr	1	0	(Image) hello. there is so many people squatting the carmine nebula spawns that the contest is confiscated . they go for umbra devoreur or humbra hellion, then 10 -20 people wait there and really it's not possible for all to get loot and points. you might create more carmine nebula sectors in the future like 4 / sector. I dunno but please fix this :( TrollSlayerr 10 May 2019, 12:26PM
chinese spam bot want money about seven months ago by base attack	21	1	thanks you fixed it TrollSlayerr 10 May 2019, 12:23PM
Javelin Flagship about eleven months ago by ITA_FERDY	21	1	Привет.взял где схема флагман джавелин?где взял откуда копья? Roman Samokhin 3 Apr 2019, 10:29AM
Coins per time about nine months ago by tony.dunlap.54	22	0	Im trying to figure the maximum time for each coin to build sacrificial ships. Cant find any info but know that first 5minutes is free, 1 coin will buy you 9.5 minuts, none after that. tony.dunlap.54 17 Mar 2019, 5:08AM
IOS App Graphics Crash about ten months ago by garrettebaird	21	0	Opens but then after a few clicks the entire screen scrambles and isn’t viewable. Tried reinstalling garrettebaird 4 Mar 2019, 9:04PM
Please verify the entry about ten months ago by deathlaod	84	0	本人于2019年3月2日在APPSTORE中充值三次648元，用于购买最新巡洋舰附加金币，信用卡已下账三次，但游戏中仅成功2次。请客服予以核实并入账。 I recharged 648 RMB three times in the APPSTORE on March 2, 2019 for the purchase of the latest cruiser plus gold COINS. My credit card has been charged for three times, but I only succeeded for two times in the game.Guest service to be verified and accounted for.(Image) deathlaod 3 Mar 2019, 2:15PM
Ipad app not working about ten months ago by God Particle	22	0	The app opens but the screen scrambles. I’ve uninstalled and reinstalled including updating the app. Nothing works. Suggestions? God Particle 2 Mar 2019, 1:05AM
buying resources about ten months ago by base attack	11	0	question: 1 why people will buy resources when another player can take from your base more then 150 million isn't this exaggerated ? 2 why the gameplay so pathetic , cannot draw path in tablet; we are not robots! to click on a ship it often miss and before in 2013 it never happen. 3 why umbra ship so ugly kinda stole serenity movie concept. 4 leach life with umbra or damage over time with pharmacykon is killing this game 5 no random loot making this game so boring just a loser company . unti… base attack 24 Feb 2019, 10:57PM
HELP Admins about ten months ago by El Villa	23	0	we are vega administrators! I was several days without PC in my house because I call a thunder and I broke everything, I live in CUBA and it makes me a little difficult to play VEGA plus I am a fan of this game. FRIENDS mios told me that they gave away some ships for Christmas and I was not able to receive it when I was away, how can I do or what can you do for me? I would really appreciate it if you help me .. thank you! El Villa 18 Feb 2019, 2:10PM