Community Support

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Stuck Harvesters Pinned Locked Hot about four years ago by CM Dade Murphy	625	0	We've seen reports mentioning that it's possible for Harvesters to get stuck on the map after combat. When this happens, it cannot be attacked/attack, and it cannot be recalled back to the base. While we work on a permanent fix, we'll be able to fix individual accounts. Please submit a support ticket here and we'll be able to take a look ASAP. CM Dade Murphy 7 Dec 2018, 11:57PM
IMPORTANT - VEGA stops working in Firefox soon Pinned Hot Kixeye about six years ago by CM Scarlett 1 2 3	8.2K	86	Firefox will stop supporting NPAPI plugin with their Firefox 52 update. Players that update to this version will no longer be able to play VEGA Conflict on web through Facebook or KIXEYE.com.There are a few options to continue playing. Option 1 You can continue playing VEGA Conflict on iOS, Android, or Steam. These platforms are NOT affected by Firefox dropping support to NPAPI plugin. Please see this guide for step-by-step instructions to link your account: https://vegaconflict.zendesk.com/h… mason.dixen 28 Mar 2017, 6:45PM
Troubleshooting 101 Pinned Locked Hot about seven years ago by CM Chris	1.5K	5	Greetings Rebels, and welcome to Troubleshooting 101! Here you will find a list of the troubleshooting steps that Support provides when you submit a ticket for performance problems in VEGA Conflict. Each entry also includes an explanation as to why a step is important in the troubleshooting process. POST #1: Pre-Troubleshooting POST #2: Basic Maintenance/Troubleshooting Steps POST #3: Diagnostics POST #4: Additional Variables/Escalation POST #5: Troubleshooting FAQs CM Chris 22 Apr 2016, 11:45PM
Community Support FAQ (Read before posting!) Pinned Locked Hot about seven years ago by CM Chris	1.2K	4	Greetings Rebels! Got a question? Before you post a new thread or submit a support ticket, check our complete list of Knowledge Base articles HERE. Alternatively, here is a list of answers to Frequently Asked Questions. POST #1: Account Problems POST #2: Gameplay Questions POST #3: Fair Play POST #4: Performance Problems/Feedback CM Chris 22 Apr 2016, 11:21PM
Vega Conflict Community Support Pinned Locked Hot about seven years ago by Hyperius	1.2K	0	Welcome Rebels, This sub-forum is here as a tool to get &#13;assistance from other players with commonly asked questions and issues. &#13;You can also post ticket numbers you have received from KIXEYE Support &#13;that you feel require additional assistance on. General guidelines for Community Support - Please use a descriptive thread title. ("WTF" is an example of a poorly worded thread title.)- Please be civil. We are all gamers, and as such know the frustrations that … Hyperius 7 Oct 2015, 9:16AM
When will the event on Javelin be returned??? yesterday around 2pm by vladislav5525375	2	1	Hello everyone, very much excited and interested in the topic for the event on the flagship Javelin, everything is there except one this SCHEME... Who knows give an answer to this post!!!Thank you! vladislav5525375 Yesterday, 2:46PM
I can't Get Xeno divisions hulls anymore yesterday around 10am by Astro Banor	4	0	The training simulation has expired, Now I can't get Xeno divisions Astro Banor Yesterday, 10:36AM
Unity error in Steam version of VC about three months ago by mark.kelley.9	16	1	After doing some digging in my Windows Event Veiwer, I found this crash info and the exception code is for a "memory read, write or access failure". I informed Kixeye support of this, provided screen shots of the event viewer info and they still insist the issue is that my internet connection is too slow. IMO, if a slow connection is causing a memory fault error, that's bad coding. They should be handling that exception instead of puking on it and crashing the game. But apparently… mark.kelley.9 27 Aug 2022, 1:30AM
Vega Conflict Blue Lines Bug about seven months ago by Tristan Catlett	64	2	Hi! Sorry about offtop - my question little bit another - my son (4 years old) playing with keyboard and permanently delete my account... Who can help me with that?... John Mandric 26 Jul 2022, 10:52PM
don't do Threat player make problem with me about five months ago by Black Ops Girl	30	2	it wrong him to do that Black ops Girl 2 16 Jul 2022, 4:54PM
What does it mean about five months ago by Y0GI	11	1	I would contact @KIX_Yvette through a chat in the forums. There have been reports of false positives for filing tickets and they would need to fix it on their end. Star Platinum 30 Jun 2022, 6:40PM
No puedo combatir en los eventos de galaxias y raciones about eight months ago by Chistian Saez	24	1	Ayuda soy liciado alguien me puede ayudar .no me discriminen Chistian Saez 17 Apr 2022, 2:32AM
Change Email Adress about eight months ago by ArchElite	11	0	I have gone through all steps to change my email from my school to a personal account, however when it wants me to confirm email address it wont let me sign in, stating "unable to sign you in please try again later", i have waited a fair bit (around an hour). The previous email address is soon to no longer work and be deactivated, i would like to get this changed soon please. ArchElite 1 Apr 2022, 1:03AM
Account Access Not Working about nine months ago by Joshua Bertin	11	0	So I don't think Im the only one with this problem and I'm getting really frustrated with this because I feel like I am not getting the help I need. My original account is on Google. I been playing this account on and off for year. But I HATE playing on my phone, I would much rather play on my PC. However, despite that My main level 88 account is linked to my google account, every time I log into Kixyeye on my PC and log into my google account, it pulls up a level 1 account. I try to link my … Joshua Bertin 20 Mar 2022, 8:26PM
New Interface Doesn’t Work about ten months ago by WJJAA466	21	0	Updated iphone app last night. Now there’s a new load screen with all the games they make but can’t get to game after login. What do I do? WJJAA466 16 Feb 2022, 1:14PM
Vega Conflict not working.. Locked about five years ago by M.V.K.0	41	2	for me it only shoys the unity logo trying to load HarryJamesPotter 1 Feb 2022, 3:41AM
APK files for download about seven years ago by Bubba Love	11	2	Vega Conflict not in Huawei, please provide stand alone APK for us :) GarySyB 25 Jan 2022, 11:15PM
Is there a bug on the mobile version about eleven months ago by lorddeathstriker	11	0	When I load in my screen glitches and I can't load into my base when I do everything is blank like I'm stuck in the fleet equipment screen but it's all blank. Please help before event. lorddeathstriker 20 Jan 2022, 5:37PM
Hive event about eleven months ago by Sithish	12	0	I have pics to support the issues the app had from 1/13/22 till today for me. I have reloaded the gave restarted my phone and nothing worked to reestablish game play. Sithish 18 Jan 2022, 4:21PM
i cant play Vega Conflict with 2021 ipad 5th 12.9 about a year ago by EINS3554	11	0	i cant see screen well, i can see only part EINS3554 30 Nov 2021, 8:30PM
VC crash error message about a year ago by mark.kelley.9	5	0	I'm using the Steam version of VC and occasionally it crashes and a Windows error message pops up too quickly for me to see what it says. Does VC write some type of error log when it crashes? If so, where is it located? mark.kelley.9 26 Oct 2021, 11:38PM
Ticket Submission, about a year ago by allan.kittle	13	2	That is not right.I have put so much money and time in these games. Makes me sad. I have lost a good bit of interest in the game. No wonder why so many stop playing allan.kittle 12 Oct 2021, 8:37PM
spawner module about a year ago by Gods_Gods	1	0	how do I equip the spawner module? it has two red slots when flipped over... how do I fill the red slots? Gods_Gods 28 Aug 2021, 7:51AM
Base health about a year ago by ChaosSCRG	1	0	Why is base health at 500-600%? Good job once again kixeye. ChaosSCRG 6 Aug 2021, 10:08PM
Stuttering about a year ago by WangoTango	11	0	Hello need some ideas. Using Microsoft edge browser and a new pc with a Nvidia 1650 super and the game ran fine before and now I keep getting stuttering in the graphics during combat outside of base. Even the planet flts stutter as they fly. My drivers are current on updates so now sure why it is happening. My pc far exceeds the min specs to run the game so I know it can handle it. Any advice please thanks... Edit I switched over to steam and the game runs excellent on my new pc, must of been … WangoTango 16 Jun 2021, 2:45AM
TOS Permanent Ban about a year ago by Gary_C316	13	0	Apparently i have been permanently banned from Help/Support for breach of TOS, which i have no idea what i have allegedly done, i cant seem to get an answer whom do i contact Gary_C316 3 May 2021, 11:47PM
help!!!!! about a year ago by demon7sword	21	1	Hi me again seriously I need help with this someone forward this to the mods quickly and yes I am a alt of the account above please help Throwaway1331 3 May 2021, 2:36PM
Can't login about two years ago by Duy Pham59	99	3	Yub, the player expert said "it appears that Apple iCloud has been hit by a massive global outage. This is an Apple problem and not a KIXEYE problem. It is affecting Apple Music, iTunes, and the App Store." Duy Pham59 4 Feb 2021, 4:14PM
out of memory about two years ago by portion	15	0	how can i solve this one , comes up whatever web browser i use mozilla - opera - chrome and im clearly have memory leftover in my system also in hard drive any tips will be appreciated portion 25 Dec 2020, 10:00PM
I'm looking for Balkan clan.. about two years ago by Stefan062	13	0	&#13;Hello, I'm an old player on Vega and I'm looking for Balkan clan. If there is anyone from Balkan feel free to send me a message Stefan062 16 Dec 2020, 6:30PM
I can't log out of the kixeye account about two years ago by The HOST CKM	11	0	Been clicking for 5 minutes the Log Out button with no results, the tab closes up every time I click it The HOST CKM 11 Dec 2020, 4:36AM
I gave you multiple opportunities about two years ago by tony.dunlap.54	11	0	to fix the bullying bug where a high tiered single ship can dumb itself down to attack a lower technology fleet. That's not a battle, that's shooting fish in a barrel. The code to prevent this is 90% identical to the level limitation code. If the highest tiered ship in fleet A is a higher tier than the highest tiered ship in fleet B, don't allow the attack. A monkey could eat a can of alphabet soup and defecate out the code. You chose to continue to encourage this gross unfairness. I have been … tony.dunlap.54 5 Dec 2020, 6:29PM
Payment issue about two years ago by NukemDukem	11	0	So on 12-2-2020 I purchased 20 dollars worth for the torus fragment came with 2000 coins in total. After the purchase is said it was successful then a error came on my screen saying unable please restart ur game so I did and nothing didn’t get any of the coins or fragments. Now I have a pending sitting in my bank account anything I can do to fix this. Soon going to have to talk to my bank for a dispute NukemDukem 4 Dec 2020, 12:47PM
Cannot login into my kixeye account. about two years ago by Alperegrine	13	0	Cannot log into my kixeye account in Vega application, both on my IOS and android devices. How can I fix this? Alperegrine 15 Nov 2020, 6:31PM
Bug Arrest Revenant about two years ago by Valerio_N51	2	1	It's pretty far down the fusion list, down where the credit creation is. Here's an image of where it is. Star Platinum 27 Oct 2020, 7:57PM