Joined Jul 2016
20 Jan 2019, 7:53PM
has anyone else made support tickets that coudnt be answered by an expert so they route it to the company only to have the ticket closed out without a reply?
Joined Jul 2013
21 Jan 2019, 7:58AM
3 of the 5 times I rerouted that happens. Just make another ticket and paste the previous ticket number, about your only recourse to the system failing the customer.