Support Ticket Errors [BP]

  • devilsouls
    devilsouls
    Greenhorn
    Joined Jul 2016 Posts: 5
    didn t get vxp for my cita
    l
  • devilsouls
    devilsouls
    Greenhorn
    Joined Jul 2016 Posts: 5
    token
    l
  • devilsouls
    devilsouls
    Greenhorn
    Joined Jul 2016 Posts: 5
    token for my cita vxp
    l
  • mighty thor 01
    mighty thor 01
    Greenhorn
    Joined Mar 2012 Posts: 11
    edited 13 Feb 2018, 1:15AM
    screen freezes and I get message kixeye not responding

  • brutal1234
    brutal1234
    Greenhorn
    Joined Feb 2013 Posts: 21
    Does anyone else have issues with sending suspected cheater reports? I know they go through its just how disinterested Kix are in addressing it. 1 Ship destroyed about 10 bases and took minimal damage and despite the report he is busy doing his raid... If you don`t care about cheats, just say so, save everyone the trouble of reporting them and expecting some action to take place.

  • Legend_Killer07
    Legend_Killer07
    Greenhorn
    Joined Dec 2013 Posts: 6
    edited 16 Feb 2018, 4:52AM
    why cant i send a support ticket to kixeye it say i have no email but i put it several times i got banned for sending them a ticket for them to fix my game cuz i bought stuff off there deales and did not even give me them now they wont let me talk to them that is bs. i have filled it several times

  • Steveo629
    Steveo629
    Greenhorn
    Joined Feb 2018 Posts: 3
    I can only sign in to kixeye through the link on the fb game, otherwise it say unrelated account when i try, plus i cant send tickets anymore and really need to 
  • Wezul02
    Wezul02
    Greenhorn
    Joined Jun 2012 Posts: 5
    For some reason R&D LVL 15 isnt working for me. 
  • Legend_Killer07
    Legend_Killer07
    Greenhorn
    Joined Dec 2013 Posts: 6
    so i send these guy several message and i get banned for asking them to fix my base. there was problems and then they say i am banned for writeing them 

  • Breezer04
    Breezer04
    Greenhorn
    Joined Sep 2014 Posts: 3
    I cannot get into support. Does not verify Facebook account.
  • Breezer04
    Breezer04
    Greenhorn
    Joined Sep 2014 Posts: 3
    Do we ever get any response from Kixeye on this page? I cannot get to support, tickets or my settings because it says my e-mail is not associated with this account and won't let me into settings
  • Need assistance please. Please see screen dumps below. 2 issues. Account apparently not associated with my email/Facebook.





    and unable to unlock R&D 15. Did the tasks more than 3 times already.






  • glenn.york.1
    glenn.york.1
    Greenhorn
    Joined May 2013 Posts: 3
    Kixeye lag just spent 2 of my coins, i have spent money on this game but no support. I did not need to spend those coins, i did not want to spend those coins. I would like those coins back. Coins are extremely expensive in this game otherwise i would have bought more by now. Your User ID is: 1305368.
  • the_worst_shark
    the_worst_shark
    Potential Threat
    Joined Dec 2011 Posts: 31
    Hi, I lost all my FM points :/
  • I am unable to send a ticket.....the new way of ignoring us and keeping our money while nothing is resolved ?

  • i can not submit a ticket, it says something about e-mail account. seems funny they have no problem taking any money.
  • Sidney Hess88
    Sidney Hess88
    Greenhorn
    Joined Nov 2017 Posts: 10
    2 thing won't let put in a ticket and got point reset on game should close to a mil.
    :))
  • neville.shields.50
    neville.shields.50
    Greenhorn
    Joined Jul 2014 Posts: 3
    why is kix robbing us of our bp in weekly fm. if they cant afford to run game, then tell us..

  • neville.shields.50
    neville.shields.50
    Greenhorn
    Joined Jul 2014 Posts: 3
    kix being working on problem , still no community chest being awarded, you open them still no bp. funny kix. ah,ah,ah,
  • ed.calhoun.7
    ed.calhoun.7
    Greenhorn
    Joined Oct 2014 Posts: 3
    I posted this back last year and never had any positive response. I originally posted this after losing fleets due to several glitches. (bought coins that never arrived, lags that caused me to lose fleets, going into battles and missions where nothing was on screen except for my fleet then was killed off by something unseen (not subs)

    Can someone please help me??? I am trying to put in a help ticket AGAIN! and when I go through the steps it keeps kicking back to the screen with the different games listed . Then when I click on BP, it pulls up my account, I click sign in because it keeps kicking back out!!! And states I have an invalid email attached and I can't get in to change it, no matter where I go to try I can't get a hold of someone that can help me fix my problem! WTF can a person do to get help??
  • tony.steel.180474
    tony.steel.180474
    Greenhorn
    Joined Jun 2013 Posts: 18
    my game crashes everytime i enter a base to hit and when i go back in game i lose my fleet by the time i get into the game 
  • Ahmed-TB
    Ahmed-TB
    Greenhorn
    Joined Apr 2013 Posts: 8
    Last Raid I got 4 Nos. Armor C1-C .... to retrofit my 4x bucc ... after retro 3x Bucc with 3x Ci-C and starting for the 4th one ... i did not find the 4th one of C1-C .... (I buy 4x C1-C but I found only 3x C1-C) 
  • kenneth.welander
    kenneth.welander
    Greenhorn
    Joined Oct 2017 Posts: 4
    I have no 1/2 repair now on raid. Please help me.My name is Kenneth Welander... My id is 2823382
  • i am having problems with sending any support tickets says account and names are being used when i go to settings and put in my e-mail address.Any help with this issue will be appreciated, because for no reason i lost a whole buccaneer fleet in a 61 raid target. Seems that issue needs to be addressed also.

  • tanner.hawkins3
    tanner.hawkins3
    Greenhorn
    Joined Mar 2013 Posts: 2
    I am unable to submit a ticket, says I have not spent $50 in the game.  However I have, you can look in my dock and find purchased fleets. My id number is 2895550.
  • Jovan Ristic
    Jovan Ristic
    Greenhorn
    Joined Dec 2016 Posts: 1
    i have problem with prize canot use canon and special why
  • ROBWHITMIRE
    ROBWHITMIRE
    Greenhorn
    Joined Feb 2018 Posts: 8
    WILL SOME ONE PLZ HELP ME I CAN SING ON TO KIX PLAY THE GAME IF I NEED UT CAN NOT GET TO SUPPRT KIXEYE HAS TOOK MY COIN AND NOT GIVE ME A THING FOR IT I NEED TO GET TO SUPPORT SOMEONE PLZ HELP ME 
  • Scragglydog68
    Scragglydog68
    Greenhorn
    Joined Oct 2014 Posts: 1
    I have spent more than $50, when I originally achieved this monumental task it let me send in tickets.  Now a month later I can no longer send in a ticket.  Tells me I have not spent the required $50.  I would post a screen shot of my facebook payments.  But I do not see a option to do so.  Please Help.
  • bono9
    bono9
    Greenhorn
    Joined Jan 2015 Posts: 3
    did not receive my pre built proto tide from raid? my id8993851. 
  • bono9
    bono9
    Greenhorn
    Joined Jan 2015 Posts: 3
    kixeye you should be more responsive to player issues
This discussion has been closed.