I purchased gold but its not updated in the game account

kixeyeuser_1368968248448_27034_398431789
kixeyeuser_1368968248448_27034_398431789
Greenhorn
Joined Jun 2017 Posts: 9
edited 6 Oct 2017, 12:15AM
Dear Team,

Kindly check the below purchase reference as i have not got it credited in my game account!

[EDITED: Please don't disclose private information on a public forum]
  • CyberToad
    CyberToad
    WC Mod
    Joined Mar 2015 Posts: 4,374
    If you have an issue with a purchase, please send in a support ticket if you qualify.

    Kixeye Forum/Chat Moderator


    Request Support                           Help Desk                            Cybertoad Chat (Skype)
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  • This the issue with you and your team. I have clearly mentioned that raising support ticket is the issue and you are adding another father on it. Can you please check the issue first. earlier ticket  reference number is "REQUEST #3984414". 
  • oboseala
    oboseala
    Greenhorn
    Joined Aug 2013 Posts: 1
       Hi. I have buy Gold but not arrived on my base.I have make "base upgrades" to make my base more bigger and not arrived even if I have received a email were is writing that  I have done the payment.......Can i have a adress email were to send a ticket please.Tank you
  • Alan006
    Alan006
    Skilled Warrior
    Joined Nov 2013 Posts: 527
    oboseala said:
       Hi. I have buy Gold but not arrived on my base.I have make "base upgrades" to make my base more bigger and not arrived even if I have received a email were is writing that  I have done the payment.......Can i have a adress email were to send a ticket please.Tank you
    Look on the bottom of Cybertoads post above... REQUEST SUPPORT is green...
  • DOBBA PHOENIX
    DOBBA PHOENIX
    WC Mod
    Joined Oct 2012 Posts: 1,102
    oboseala said:
       Hi. I have buy Gold but not arrived on my base.I have make "base upgrades" to make my base more bigger and not arrived even if I have received a email were is writing that  I have done the payment.......Can i have a adress email were to send a ticket please.Tank you
    Hello commander, you may send a support ticket here. https://warcommander.zendesk.com/hc/en-us/signin?return_to=https://warcommander.zendesk.com/hc/en-us/requests/new

    I am a KIXEYE Moderator but NOT a KIXEYE Employee. I am
    simply a player just like everyone of you all. Please keep your comments
    constructive, on point, and without violating the TOS or rules of the forums.

    For a list of some of the things not tolerated on this post,
    please review the community forum rules which can be found at this link. www.kixeye.com/forum/discussion/530465

    To send a support ticket, please visit this link. https://warcommander.zendesk.com/hc/en-us/requests/new

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