Minimum of $50 in order to send a ticket & players inability to load game

mike.woodhouse.5
mike.woodhouse.5
Potential Threat
Joined Mar 2013 Posts: 28
The issue concerning failures to load the game is affecting so many of the players in the playing community, it is hard to believe that the issue is not one that is of Kixeye's own making, rather than every individual's computer hardware/software or internet connection! A large number of players still play the game without spending any gold and these players are being systematically disadvantaged by virtue of Kixeye's insistence that players have to have had spent in excess of $50 before they can raise a ticket! In particular, if a player follows Kixeye's troubleshooting guidelines (Can't Load Game Past 99%) and neither of the steps detailed solves the issue, the player is invited to "please submit a ticket to customer support". Clearly, for the many players that simply do not coin, they cannot submit a ticket and therefore, these players will fall out of the game and are clearly far less likely to make future payments than they would be were it not for this absurd rule! This is having a negative effect on clan game play, as well as throwing more negativity at Kixeye clearly discriminating against those that do not coin! Surely, if Kixeye were to relax this policy and allow these players to raise tickets on their own accounts, more players would be back playing? Alternatively Kixeye could allow the “coiners” (maybe the Leader of a clan) to ticket details of the player ID numbers affected? Failure to do something about this issue will mean that more and more players will simply elect not to play with this leading to faster collapse in clans/game play and an erosion of prospective future revenue for Kixeye in the long term! Surely the continued use of this exclusion is very short sighted of Kixeye!
  • Irene_J37
    Irene_J37
    Potential Threat
    Joined Sep 2012 Posts: 98
    It does appear that there are quiet a few people having problems with a loading issue....   all should be able to report via tickets not just the 'chosen few'. Is there a solution to the loading issue, or somewhere were none coiners can report ?

  • Delphinus
    Delphinus
    Incursion Leader
    Joined Jan 2016 Posts: 1,052
    I don't normally have trouble loading in, I very rarely get any issues with the game, like DCs and lagg.
    BUT recently i've been getting stuck at 75% then flash crashes. Having to F5 many times to get into the game. If im being affected, others will be too.
  • derek.snelling.10
    derek.snelling.10
    Skilled Warrior
    Joined Jun 2014 Posts: 327
    If you are a non-coiner you  don't support the game so why should the game support you?
  • mike.woodhouse.5
    mike.woodhouse.5
    Potential Threat
    Joined Mar 2013 Posts: 28
    If you are a non-coiner you  don't support the game so why should the game support you?
    Quite simply, the game has always and continues to be marketed as a "free to play" game! Therefore support should be available to ALL players without discrimination.

  • CaptaiNHowdY55
    CaptaiNHowdY55
    Skilled Warrior
    Joined Apr 2013 Posts: 389

    @derek.snelling.10 said:
    If you are a non-coiner you  don't support the game so why should the game support you?

    I'd love to see how many players are left if all the non coiners quit. You apparently don't comprehend how much free players support this game.

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