All medals and blood thorium gone.

Dusty Depue
Dusty Depue
Potential Threat
Joined Apr 2017 Posts: 29
Since last update, my medals are at 0 and blood thorium is at 0.  Anyway to correct this?  I play     on facebook and cant send support ticket.
  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    Also cant deploy missiles during attack,  just get the target symbol.
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,303
    What browser are you using ?

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    I'm using Chrome.  I've cleared flash and cleared cache.  Rebooted.  Attacked a low level base and recieved infamy.  But medals and blood thorium are still at 0.  Missiles still wont launch.

  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,303
    You may  be using chrome. But do you launch facebook gameroom.. Have you tried a different browser as well ?

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    Yes,  I launch gameroom.  Havent tried a diff browser.  Will try.
  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    OK,  opened gameroom from facebook using IE.  Issue remains. How to submit ticket since I dont use Kix to play this acct.?

  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    I have spent hundreds on this game so I would qualify for support.
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,303
    Do not use Gameroom it has bugs and that is one of them. Go straight browser.  As far as your support goes what happens when you go to put in a support ticket..  At the top of the screen click on support and try and submit a ticket.  Let me know what message you get if it does not let you submit a ticket. 
    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    Tells me to verify my identity thru facebook.  I click on the fb icon and am told that I do not have a valid email address. I click on settings and enter my fb password. It then takes me back to the verify identity screen.  
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,303
    do the forgot password link and set a new password. 

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Andy Bayne
    Andy Bayne
    Greenhorn
    Joined Mar 2017 Posts: 1
    I also have the same problems as Dusty Deque. Have went from google chrome to re booting still no joy.

  • Dusty Depue
    Dusty Depue
    Potential Threat
    Joined Apr 2017 Posts: 29
    I logged into kixeye and clicked on "play now".  Issue is gone.  But still have the issue in gameroom.  How can I submit a ticket for gameroom?
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,303
    try uninstalling gameroom and reinstalling. Just remember that gameroom is not a supported platform for playing war commander. This is something facebook has developed and is trying to make everyone use it but you do not have to use gameroom to play the game at all.
    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
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