spent over $50.00 and no support

Elaine Cornford
Elaine Cornford
Potential Threat
Joined Sep 2012 Posts: 27
Hi can anyone tell me why I have no support I have spent over $50.00 and did so over a month ago thanks
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    is anyone else having this problem?
  • Chaos-1
    Chaos-1
    Potential Threat
    Joined Apr 2019 Posts: 25
    Yep - the War Commander Experts (players not Kixeye staff) are generally very good and quick to answer but if the question is pushed up to a  KIXEYE representative, it will most probably expire before it gets answered.

    I've found when you get the question about to expire notification - just reply with the same question again and this will keep the question active for another 48 hours then repeat as necessary.


  • GLaDiaToR-K
    GLaDiaToR-K
    Potential Threat
    Joined Sep 2016 Posts: 72
    open new acc !! (( new acc has 60 days of support acces )) and speak to them directly with ur ID !! i had same issue and got the SUPPORT UNLOCKED after 4 days of talking lol 
  • astrogah.roundy
    astrogah.roundy
    Minor Nuisance
    Joined Jan 2014 Posts: 181
    is anyone else having this problem?
    I have the exact same problem i Have had it for YEARS I have said something but it has NEVER been fixed i dont think it will EVER be fixed because kixeye does not care enough about thier customers to fix it
  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 11,042
    If you experience the problem of having spend more than $50 in game and can't send support tickets, you will need to report that problem to support by creating an alt account and using this account in order to inform the support department about the issue.
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  • astrogah.roundy
    astrogah.roundy
    Minor Nuisance
    Joined Jan 2014 Posts: 181
    Axel L said:
    If you experience the problem of having spend more than $50 in game and can't send support tickets, you will need to report that problem to support by creating an alt account and using this account in order to inform the support department about the issue.
    i already did that and nothing was done i did not even recieve a reply

  • GLaDiaToR-K
    GLaDiaToR-K
    Potential Threat
    Joined Sep 2016 Posts: 72
    yes they wont reply u ... they replied for me after 3 tickets and 5 days 
  • Fury_x
    Fury_x
    Force to be Reckoned With
    Joined Jul 2014 Posts: 1,729
    Axel L said:
    If you experience the problem of having spend more than $50 in game and can't send support tickets, you will need to report that problem to support by creating an alt account and using this account in order to inform the support department about the issue.
    Sorry Axel i dont mean to offend you but dont they already know this is an existing issue ? why are they not fixing it 
    im having the same problem trying to contact them because i lost my manticore its no where to be found and i cant contact support because of this problem they refuse to fix
    say what again !
  • ENKI666
    ENKI666
    Potential Threat
    Joined Sep 2017 Posts: 35
    Do you guys realize all the tings you could do with those 50$...  Instead, you choose to give your money to a company that doesn't want to deal with your questions and concerns.  
  • Fury_x
    Fury_x
    Force to be Reckoned With
    Joined Jul 2014 Posts: 1,729
    ENKI666 said:
    Do you guys realize all the tings you could do with those 50$...  Instead, you choose to give your money to a company that doesn't want to deal with your questions and concerns.  
    no more money from me i hope people realize that they dont give a rats **** about us
    say what again !
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    I think opening a new account is not the way forward Kix know about the issue we have they should fix it and reimburse monies paid! its terrible I will not spend another penny on this game
  • astrogah.roundy
    astrogah.roundy
    Minor Nuisance
    Joined Jan 2014 Posts: 181
    The only way for kixeye to fix this issue permanently if for ya to explain and get them to understand how much MONEY they are Losing kixeye sees only one thing GREED and the only way to get through thier thick dumb headsis for players to explain that if they fixed issues and BEHAVED in a manor of INTEGRITY and  Honesty they may make some money bat as it currently stands kixeye will not reap monetary rewards if they dont pull thier heads out of thier azzes
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    kix need to get their act together!
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    edited 5 May 2019, 5:50PM
    its not good 
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    so how do I open a temp account?
  • kixeyeuser_467352295_3195_758158
    kixeyeuser_467352295_3195_758158
    Potential Threat
    Joined Mar 2015 Posts: 87
    so how do I open a temp account?
    you create a new account with another email address......it's not rocket science.
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    lol sorry does that mean I have to create  a new facbook account as well
  • nobody1234
    nobody1234
    Greenhorn
    Joined Feb 2019 Posts: 11
    u can make an acc on kixeye if u have another valid emailadres (its not needed to be valid but then it cant be removed from map) 
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    Thanks for all your help all done just awaiting a reply
  • Elaine Cornford
    Elaine Cornford
    Potential Threat
    Joined Sep 2012 Posts: 27
    Thank you for all the advice all done I can now get support!
  • BigKarl
    BigKarl
    Greenhorn
    Joined Mar 2016 Posts: 2
    edited 17 May 2019, 9:58PM
    I have sent my receipts for all of the $$ I have spent and they still will not help.  Still claiming I haven't spent $50  Maybe their accountant Doesn't know how much $50 is?

    Mod edit: Removed support ticket response
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