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Sowflyer
Sowflyer
Skilled Warrior
Joined Feb 2013 Posts: 501
During the game I get disconnected and attempt to reconnect, During loading a pop up says shockwave flash not responding> who's flash isn't responding , mire or yours? then another popup say waiting for kix to respond. respond to what? Am already in the game and able to post in forums. attempts to reconnect a popup say un-able to reestablish satellite connection reconnecting. This is a good game, fun to play and lot of things to do, but if your going to keep players, your going to need to stop disconnecting players or finding what's causing players to disconnect while playing. I was in a base attempting to win some thorium, and at the very end when a popup showed the chest to collect the thorium the game disconnected me. While attempting to reconnect my timer on my special Op's is still counting down.. Maybe it's a new scheme to waste my medals on Op's don't know but anyways please. see what you can do to improve. thank you, and will continue to try to reestablish satellite communication with the aliens in space.   
  • CyberToad
    CyberToad
    WC Mod
    Joined Mar 2015 Posts: 5,690
    1. You are experiencing lag, and disconnections.  You need to troubleshoot your internet connection.
    2. Do you place baseless accusations about Kixeye in requests for help.

    Kixeye Forum/Chat Moderator


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  • Sowflyer
    Sowflyer
    Skilled Warrior
    Joined Feb 2013 Posts: 501
    CyberToad said:
    1. You are experiencing lag, and disconnections.  You need to troubleshoot your internet connection.
    2. Do you place baseless accusations about Kixeye in requests for help.
    I've checked traceroute and takes 8 secs to connect to game. ok what can happen during the 8 secs? when am already connected to game posting in forum. but can't get into playing the game?? and why did you get upset over an accusation? Don't know what type of servers is being used by the networks, so why are there so many promises for faster services? 
  • CyberToad
    CyberToad
    WC Mod
    Joined Mar 2015 Posts: 5,690
    How to troubleshoot your internet connection.
    1. run a virus/malware scan
    2. restart your modem/router
    3. use an ethernet cable, if possible instead of wifi
    4. run a tracert to wc-fb-vip.sjc.kixeye.com, not Kixeye.com 
    5. NEW - run a speedtest from your IP address to San Francisco 


    Many of these topics are covered in the Support section of the forums

    Kixeye Forum/Chat Moderator


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  • Sowflyer
    Sowflyer
    Skilled Warrior
    Joined Feb 2013 Posts: 501
    CyberToad said:
    How to troubleshoot your internet connection.
    1. run a virus/malware scan
    2. restart your modem/router
    3. use an ethernet cable, if possible instead of wifi
    4. run a tracert to wc-fb-vip.sjc.kixeye.com, not Kixeye.com 
    5. NEW - run a speedtest from your IP address to San Francisco 


    Many of these topics are covered in the Support section of the forums

    so what's that mean to people that don't know anything about this post.. Telia.net serves are working, Astralus.net can not connect too. 
     traceroute to www.kixeye.com (54.213.178.47), 30 hops max, 28 byte packets
    1 hosted-by.2is.nl (62.221.192.2) 0.214 ms 0.207 ms 0.196 ms
    2 xe-0-3-1-3245-cr01.ams04.astralus.net (185.187.12.170) 0.482 ms 0.483 ms 0.484 ms
    3 adm-b5-link.telia.net (195.12.255.233) 0.583 ms 0.587 ms 0.582 ms
    4 adm-bb3-link.telia.net (62.115.140.148) 152.470 ms adm-bb3-link.telia.net (213.155.132.160) 152.351 ms adm-bb3-link.telia.net (62.115.140.148) 152.705 ms
    5 ldn-bb3-link.telia.net (213.155.136.98) 152.822 ms 152.872 ms ldn-bb3-link.telia.net (62.115.113.211) 150.040 ms
    6 nyk-bb4-link.telia.net (62.115.113.20) 152.564 ms 152.654 ms 152.663 ms
    7 sjo-b21-link.telia.net (62.115.119.229) 152.387 ms 152.362 ms 152.839 ms
    8 a100row-ic-300117-sjo-b21.c.telia.net (213.248.87.118) 152.095 ms a100-ic-301289-sjo-b21.c.telia.net (213.248.101.158) 152.205 ms 152.412 ms
    9 54.240.242.12 (54.240.242.12) 150.241 ms 54.240.242.92 (54.240.242.92) 149.155 ms 54.240.242.88 (54.240.242.88) 153.183 ms
    10 54.240.242.35 (54.240.242.35) 152.877 ms 54.240.242.137 (54.240.242.137) 152.038 ms 54.240.242.59 (54.240.242.59) 152.243 ms
    11 * * *
    12 52.93.130.0 (52.93.130.0) 157.230 ms 52.93.130.6 (52.93.130.6) 159.804 ms 156.990 ms
    13 * 54.239.42.194 (54.239.42.194) 159.567 ms *
    14 52.93.13.8 (52.93.13.8) 161.040 ms * 52.93.13.50 (52.93.13.50) 160.282 ms
    15 52.93.12.147 (52.93.12.147) 156.324 ms 52.93.12.69 (52.93.12.69) 160.069 ms *
    16 52.93.12.252 (52.93.12.252) 159.541 ms 52.93.12.224 (52.93.12.224) 190.060 ms 52.93.12.212 (52.93.12.212) 189.020 ms
    17 52.93.12.104 (52.93.12.104) 198.949 ms 52.93.12.205 (52.93.12.205) 161.392 ms 52.93.12.104 (52.93.12.104) 196.800 ms
    18 52.93.13.27 (52.93.13.27) 159.511 ms 52.93.12.107 (52.93.12.107) 164.279 ms 52.93.13.83 (52.93.13.83) 160.169 ms
    19 52.93.12.241 (52.93.12.241) 165.386 ms 52.93.12.61 (52.93.12.61) 155.866 ms 52.93.240.91 (52.93.240.91) 160.056 ms
    20 52.93.15.225 (52.93.15.225) 160.569 ms * *
    21 * * 205.251.232.169 (205.251.232.169) 159.718 ms
    22 * * *
    23 * * *
    24 * * *
  • CyberToad
    CyberToad
    WC Mod
    Joined Mar 2015 Posts: 5,690
    edited 10 Apr 2019, 6:32PM
    again,  run a tracert to wc-fb-vip.sjc.kixeye.com, not Kixeye.com 

    wc-fb-vip.sjc.kixeye.com - gamer servers
    Kixeye.com - forums servers
    two different locations!

    Kixeye Forum/Chat Moderator


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  • Sowflyer
    Sowflyer
    Skilled Warrior
    Joined Feb 2013 Posts: 501
    CyberToad said:
    again,  run a tracert to wc-fb-vip.sjc.kixeye.com, not Kixeye.com 

    wc-fb-vip.sjc.kixeye.com - gamer servers
    Kixeye.com - forums servers
    two different locations!
    yeah one is in the USA Calif. and the other overseas. The one I connect to is the one in Calif.. which is listed as kixeye.com on the browser.. I get the same connecting problem even if I use a different browser.. am sure I'm not the only one having a complaint about services or connections.
  • CyberToad
    CyberToad
    WC Mod
    Joined Mar 2015 Posts: 5,690
    edited 10 Apr 2019, 8:06PM
    so you are having problems connecting to Kixeye.com?
    or
    the game server?

    Kixeye Forum/Chat Moderator


    Request Support                           Help Desk                            Cybertoad Chat (discord)
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  • Sowflyer
    Sowflyer
    Skilled Warrior
    Joined Feb 2013 Posts: 501
    CyberToad said:
    so you are having problems connecting to Kixeye.com?
    or
    the game server?
    I don't have the technology not am I smart enough to hack anything.. I play the game like anyone else does. I get disconnected going to a base cords, disconnected going from base to world map, disconnected while in battle. Tis worse now the it was during the warpath event..
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