kix support

Joined Jul 2016 Posts: 4
has anyone else made support tickets that coudnt be answered by an expert so they route it to the company only to have the ticket closed out without a reply?
  • Skeptical
    Skilled Warrior
    Joined Jul 2013 Posts: 518
    3 of the 5 times I rerouted that happens.  Just make another ticket and paste the previous ticket number, about your only recourse to the system failing the customer.
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