Fleet bought and did not get

Willi Soelter
Willi Soelter
Greenhorn
Joined Mar 2018 Posts: 1
I bought the buccaneer boom yesterday and did not get it. I immediately turned to kixeye, with my account data. where it can be seen that the payment has been made. I only received one mail that was being processed.
It is the third time that kixeye takes from me payments, without giving any compensation (fleet). I see it as fraud. how long do you have to wait to get message or fleet? longer than 6 months, 3 months? the support hardly reacts. do you get better results on the forum?
Yours sincerely, german ****
  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 10,847
    Moving thread from the BP FAQ forums to the BP Community support forums.
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  • Templar614
    Templar614
    Moderator
    Joined Jul 2012 Posts: 14,198
    I bought the buccaneer boom yesterday and did not get it. I immediately turned to kixeye, with my account data. where it can be seen that the payment has been made. I only received one mail that was being processed.
    It is the third time that kixeye takes from me payments, without giving any compensation (fleet). I see it as fraud. how long do you have to wait to get message or fleet? longer than 6 months, 3 months? the support hardly reacts. do you get better results on the forum?
    Yours sincerely, german ****
    Do you happen to have the ticket number that I can poke support about?
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