Cant submit request

WCP_Monster
WCP_Monster
Greenhorn
Joined Oct 2013 Posts: 12

Its saying i did not spend 50$ on game ,so i cant submit a request

  • KT-Sonu
    KT-Sonu
    Minor Nuisance
    Joined Feb 2013 Posts: 103
    yes this was there from years

    NAME: KT-Sonu     CURRENT LVL: 41     HOME SECTOR:1        CURRENT SECTOR:1      ALLIANCE:      KT 


    KIXEYE Bert McGirt said: "Hello Commanders, disconnects and crashes are now back to normal rates,"
    KIXEYE CS Xandemere said: >> "If you were banned for "no reason", why did you tell our Customer Support team that you would give us the "altered files" that you used to cheat on your account?"
    A dumb never understands and an egoist never tries to
    understand.
  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    How to report ?thn

  • KT-Sonu
    KT-Sonu
    Minor Nuisance
    Joined Feb 2013 Posts: 103
    post your issue here in the support fourm. Hopefully one of the mods will take it.
    NAME: KT-Sonu     CURRENT LVL: 41     HOME SECTOR:1        CURRENT SECTOR:1      ALLIANCE:      KT 


    KIXEYE Bert McGirt said: "Hello Commanders, disconnects and crashes are now back to normal rates,"
    KIXEYE CS Xandemere said: >> "If you were banned for "no reason", why did you tell our Customer Support team that you would give us the "altered files" that you used to cheat on your account?"
    A dumb never understands and an egoist never tries to
    understand.
  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,130
    What is the issue you are having ?


    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 10,847
    edited 10 Sep 2018, 9:21PM
    If you cannot send a support ticket, you can report issues on the forums or on the WC Discord server either in the public channels or via a private message. It's also possible to contact on of the forum moderators or any of the game team members with a private message on kixeye's website.

    Finally, if you have a question or experience and issue, feel free to post about it in this thread.

    Here is a link to the WC discord server. https://discordapp.com/invite/warcommander
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  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    My ravager was not showing in acmdey from 7 days but right now its start showing again thnks.

  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    And also did not received bloodthor in warpath

  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,130
    Great on your Ravengers showing up. on your blood thor issue.  how much honor did you end up with ?

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    6521 honor

  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,130
    Did you  not get your popup saying how much you received ?

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    Nop i did not recived any pop up measage

  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,130
    Have you checked to verify if you did receive it with out the popup. sometimes the popup does not come.
    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    I did not receive blood thor and neither any pop up came on screen

  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    No reply?

  • Darkshadows2069
    Darkshadows2069
    WC Mod
    Joined May 2014 Posts: 1,130
    Do you qualify for support ?

    Community Rules: <CLICK HERE>
    Submit a Support Ticket:  <CLICK HERE>
  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    I have spend more thn 50dollar on my account but that was when i was active 3.5 year ago

  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    But right now its saying i do not qualify for support .

  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 10,847
    If you have spend more than $50 on kixeye games but still cannot send support tickets due to the pay barrier, the recommended method for getting this issue resolved is to create an alt account and report this issue directly to CS. If this step isn't possible, it may also be possible to report this issue by contacting kixeye support via an email ([email protected]) or by contacting KIX_Drake or CM_Burny via a private message on the WC Discord server.

    Helpful links
    Kixeye support email: [email protected]
    WC Discord server: https://discord.gg/warcommander
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  • WCP_Monster
    WCP_Monster
    Greenhorn
    Joined Oct 2013 Posts: 12

    Did email 48 hours ago but still no reply

  • kixeyeuser_124205524_23067_7755498
    kixeyeuser_124205524_23067_7755498
    Greenhorn
    Joined Jan 2015 Posts: 1
    I am trying to submit a ticket and it says I have not spent $50.00. I have records of spending almost $100.00 in game on gold. WTF kixeye???
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