ID: 32512100 TermsPrivacy Policy© 2018 KIXEYE Inc. All rights reserved.

ROCK-8888
ROCK-8888
Greenhorn
Joined Jan 2015 Posts: 6
Hi brothers, I leave the night in prayer and the second day I find nothing fit ID: 32512100


  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 9,986
    edited 13 Jun 2018, 8:48PM
    Can you provide a bit of information describing the issue you are experiencing?
    Video games don't cause violence, lag does.
  • ROCK-8888
    ROCK-8888
    Greenhorn
    Joined Jan 2015 Posts: 6
    my problem is when i use repair to my blatoon and log out my game its not repair i have this problem since two weeks especially my heavy blatoon i dont know how to play without my heave blatoon please help me thank you
  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 9,986
    ROCK-8888 said:
    my problem is when i use repair to my blatoon and log out my game its not repair i have this problem since two weeks especially my heavy blatoon i dont know how to play without my heave blatoon please help me thank you
    You could try to wait few minutes for the game to save in order to make sure that the repairs has been saved.
    Video games don't cause violence, lag does.
  • ROCK-8888
    ROCK-8888
    Greenhorn
    Joined Jan 2015 Posts: 6
    I know this I'm waiting for up to 15 minutes and do not get this repaired just two weeks ago and I'm upset by the problem

  • ROCK-8888
    ROCK-8888
    Greenhorn
    Joined Jan 2015 Posts: 6
    My problems are ,since 2 weeks I can't repare my toons while am off line even that I put them on repare and wait till game save and for 15 mins . Secound problem is while attacking thorium 75 my phalanx doesn't move and stuck inside the thorium base which make me have to reloade the game and then find my room all dead . Plz fix it soon bro And thx so much
  • Axel L
    Axel L
    WC Mod
    Joined Mar 2013 Posts: 9,986
    Have you tried to run a traceroute to see if you have connectivity issues between the WC servers and your computer. https://warcommander.zendesk.com/hc/en-us/articles/215056838

    HOW TO RUN A TRACEROUTE

    A Traceroute is a utility that records the route between your computer and our KIXEYE game servers. Traceroutes will tell you how many routers your packets travel through, and how long it takes for them to travel between routers.

     

    The address to which you should run your Traceroute, if you'd like to copy and paste it, is: wc-fb-vip.sjc.kixeye.com

     

    To run a trace route on a PC (For Mac, scroll down further), please follow the instructions below:


    1. Press the Windows Key + R on your keyboard.

    2. Type “cmd” without quotations and press the “OK” button.

    3. Type the following: “tracert wc-fb-vip.sjc.kixeye.com” without quotations and press the “Enter” key on your keyboard to start the test.

    4. Please let the test run until it says “Trace complete.” at the bottom.

    5. Right-click the window and click “select all” and then press Ctrl + C on your keyboard.

    6. Please paste the results (right-click, paste or Ctrl + V) into your response to this email.

    7. Once you've done this, right click the cmd window and click select all (Everything should be highlighted white at this point)

    8. Press the enter key (This will copy the data so it can be pasted)

    9. Paste the information into your reply. (Ctrl+V or right click paste).

     

     

    Mac users:

    1. If you are on a Mac just click the finder, which looks like a magnifying glass in the upper right corner of your screen.

    2. You should see a text field appear, type "Network Ultility" into that field with no quotes. You should see a gold radar image with the words Network Utility next to it on the top of the results. Click on that icon to open the Network Utility.

    3. This will open your Network Utility, you should click the Traceroute option. Once you are there, type: "wc-fb-vip.sjc2.kixeye.com" without quotes into the text field and hit enter.

    4. The test will generally take a minute or two to complete, and you will have a map of your connection as it travels to us.

     

    What do these numbers indicate?

    Each number is the result of a test (the program runs each 3 times) and represents how many milliseconds it took the connection to respond.

    - Low numbers are better.

    - 100 ms can be indicative of lag or some latency.

    - 250+ ms in connection can indicate a severe problem.

    *** indicates that your request has timed out and means that some packets could be dropped, causing connection problems. Three consecutive *** means that the address you're trying to Traceroute has rejected the test; this is not necessarily indicative of a problem.


    What do I do now?

    If you see several high numbers and asterisks you may need to contact your Internet Service Provider. They can use this information to help diagnose any problems on their end or if there might be a better internet option for your gaming needs.

    Helpful links
    CS - WC traceroute: https://warcommander.zendesk.com/hc/en-us/articles/215056838
    Video games don't cause violence, lag does.
  • ROCK-8888
    ROCK-8888
    Greenhorn
    Joined Jan 2015 Posts: 6
    I open my brother account on the same computer and there is no problem only in my account there is a problem and my strengths

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