I haven't played the game for a while properly, basically just logging on to upgrade base just in case I returned properly, getting the odd unit here and there.
I decided to give the game another go this week so coined a couple of thousand gold. A friend of mine was offered an elite juggernaught which I wanted so I wrote to support to ask why I hadn't been offered it. There response outraged me. It was basically - nothing to do with us, all the game teams' choice, we can't do anything. Basically the equivalent of sticking their fingers in their ears. So I log back in and suddenly I'm greeted with a Sentinal offer for double the price. I buy this hoping maybe I'll then be offered the jug. No such luck.
I am now infuriated so I PM the CM. 3 Days, no answer.
What I would like to know. Is a) what criteria I have to fulfil to be offered the SAME as one of my friends? b) Why I can pay $100s and get support that will not support in any way shape or form - my feed back to them was if you CAN'T help then find someone who CAN.