Ticket Support

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AxemanM5
AxemanM5
Greenhorn
Joined Dec 2012 Posts: 13
ive recently attempted to send a ticket in and for the 4th time now in 2 hours i havent been able to have it delivered it would always deny it why is this?

  • Styx_01
    Styx_01
    Minor Nuisance
    Joined Nov 2012 Posts: 191
    Something not working right .. basically the same issue here.  Who/where do we go to for a time limited issue when the support system (3rd party) is down? 
  • UN Flash
    UN Flash
    Skilled Warrior
    Joined Oct 2012 Posts: 390
    yep tried 15 times to submit
  • Mad MacMad
    Mad MacMad
    Skilled Warrior
    Joined Apr 2012 Posts: 410
    ditto cant submit ticket

  • Charles_C796
    Charles_C796
    Greenhorn
    Joined Mar 2013 Posts: 3
    Same issue, tried several times
  • LittleBandit1
    LittleBandit1
    Potential Threat
    Joined Aug 2012 Posts: 79
    Yeah there is something wrong, I was just abut done with sky fire elite campaign on the last battle of pp4 and it wouldn't let me in when i fixed my boats and now tickets won't go. any idea on the problem?
     

  • sk1rmisher
    sk1rmisher
    Minor Nuisance
    Joined Feb 2016 Posts: 225
    Cant put in a ticket

  • Carlo DeNauw
    Carlo DeNauw
    Unicorn Overlord
    Joined Aug 2012 Posts: 4,035
    Well... I guess that's the next step after they closed a ton of tickets with no answer this week. Escalation! lol
    "I'll admit- I avoid the forums, it's where motivation goes to die."
    -Unknown Game Developer... or is it?
  • Templar614
    Templar614
    Moderator
    Joined Jul 2012 Posts: 13,602
    It is probably related to the ongoing forum loading issues today. Refresh and try again is all I can say.
  • daniel.larubbio83
    daniel.larubbio83
    Minor Nuisance
    Joined Jun 2013 Posts: 176
    wow extreme lag in the game and cant send in a ticket!! whats going on?

  • Spider Retired
    Spider Retired
    Minor Nuisance
    Joined Aug 2013 Posts: 286
    wow extreme lag in the game and cant send in a ticket!! whats going on?

    Agreed with you, this is getting to bad. This is no way to keep costumors happy.

    Regards.



    Spider out !  LvL. 126
  • angelofone
    angelofone
    Minor Nuisance
    Joined Jul 2011 Posts: 242
    your refresh option mr mod is not working
  • angelofone
    angelofone
    Minor Nuisance
    Joined Jul 2011 Posts: 242
    was doing the skyfire tlc on last part of first pack and down too 4 ships when my game crashed and could not log into either kixeye or facebook and when i did get on , on facebook the tlc was reset and lost my progress, and my flt all but dead.i also been trying too sumite this for about 12 hrs now
  • CH-yueliang
    CH-yueliang
    Greenhorn
    Joined Oct 2013 Posts: 1
    Hi, same here. Tried sending in a ticket today....refreshing did not help. 
  • UN Flash
    UN Flash
    Skilled Warrior
    Joined Oct 2012 Posts: 390
    Is ticket support back up?

  • Spider Retired
    Spider Retired
    Minor Nuisance
    Joined Aug 2013 Posts: 286
    UN Flash said:
    Is ticket support back up?

    No, and no info why it down either.

    Spider out !  LvL. 126
  • Capt.Bly
    Capt.Bly
    Incursion Leader
    Joined Sep 2014 Posts: 1,483
    I've had the same issue and it's acting like certain feilds are not filled in when indeed they are.
    players first my ****
  • LLMJ
    LLMJ
    Greenhorn
    Joined Feb 2013 Posts: 1
    Still broken i see, what else is new?
  • robert.labree
    robert.labree
    Potential Threat
    Joined Sep 2014 Posts: 46
    I wrote 5 tickets in 2 days now, still nothing for support tickets:(
  • J.Crowley
    J.Crowley
    Greenhorn
    Joined Dec 2011 Posts: 4
    Having the same issue as well.Multi,multi tickets sent but no email conformation or in my activity?? 5 Times and counting.Even tried there so called twitter page 
  • AxemanM5
    AxemanM5
    Greenhorn
    Joined Dec 2012 Posts: 13
    having a 20 hour repair due to game lag isnt quiet what i had in mind while playing a game i love and spend money quiet frequently on
  • UN Flash
    UN Flash
    Skilled Warrior
    Joined Oct 2012 Posts: 390
    UN Flash said:
    Is ticket support back up?

    No, and no info why it down either.

    I got a backlog of 5 tickets now. Its gonna take forever and then they will try to group them in one response.
  • UN Flash
    UN Flash
    Skilled Warrior
    Joined Oct 2012 Posts: 390
    How are we supposed to get coin for the raid if tickets are not being addressed?

  • April C
    April C
    Greenhorn
    Joined Apr 2012 Posts: 3
    i been trying all dam day to do a ticket for my missing hull i paid for and sped up today and its not working at all!!! wth going on w this?
  • Spider Retired
    Spider Retired
    Minor Nuisance
    Joined Aug 2013 Posts: 286
    Well its finaly up again......
    Spider out !  LvL. 126
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    I also cannot ticket after problem with  T L C screw up
    now get a block saying my email is invalid??

  • KimKveit
    KimKveit
    Greenhorn
    Joined May 2013 Posts: 14
    Ive been sending in 2 tickets today and both times it is marked as answered but Ive got no response at all.. Iam not hapy if you now start closing tickets and marking them as answered when they are not answered!
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    Does anyone from Kixeye read posts on here? the support systems not working properly (surprise surprise) so how to get support? 

  • BK0831
    BK0831
    Greenhorn
    Joined Apr 2013 Posts: 8
    Ive all but stopped submitting tickets generally a BS answer anyways, so why waste the time and money
    Brians-Killers
  • Capt.Bly
    Capt.Bly
    Incursion Leader
    Joined Sep 2014 Posts: 1,483
    I have 2 tickets in queue that have been there for 2 days, any idea when support will be back up & running?
    players first my ****
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    OK kixeye, Im logged in on a friends laptop thats never been to a kixeye site before, yet still I gey the same B.S. pop up about my email address & It still wont let me into settings to check. this is clearly NOT related to my regular P.C. at all. yes I`m sure your all busy, but 7DAYS??? 
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