cant open my game from fb

UNS_Vijayakumar
UNS_Vijayakumar
Greenhorn
Joined Nov 2015 Posts: 20
edited 13 Nov 2017, 1:20PM
hi, i used to play from fb, today i got this error message, it is saying as unidentified.  2 days back i got 2191 error. now i cant open my game, because of these errors. please help me.

  • Mario42345
    Mario42345
    Greenhorn
    Joined May 2013 Posts: 1
    Clear your browser-cache should help. had the same probs and this was the answer.
  • Skipjack
    Skipjack
    WC Mod
    Joined May 2012 Posts: 3,757
    You can also visit the KXL helpdesk for links for troubleshooting your issue if you do not qualify for support or even while you are waiting for an answer to your ticket


    Bacon Resistance is Futile
  • kixeyeuser_508933506_29017_4306687
    kixeyeuser_508933506_29017_4306687
    Greenhorn
    Joined Apr 2015 Posts: 1
    hi please help me i cant open my game in fb :(

  • kixeyeuser_45164727_22615_4920124
    kixeyeuser_45164727_22615_4920124
    Greenhorn
    Joined May 2015 Posts: 4
    hello 

    i cant play the game from my fb profil, my base is glitched i dont know how to fix it. 
    people from my sector tell me that i am under attack 4 days in a row.
    everytime i try to log in i saw this message.
    "error 2012: base load error"
    what should i do?? i have try everything (clearing flash and browser cache, use all the browsers that exist) nothing happened.
    please help



  • Skipjack
    Skipjack
    WC Mod
    Joined May 2012 Posts: 3,757
    hello 

    i cant play the game from my fb profil, my base is glitched i dont know how to fix it. 
    people from my sector tell me that i am under attack 4 days in a row.
    everytime i try to log in i saw this message.
    "error 2012: base load error"
    what should i do?? i have try everything (clearing flash and browser cache, use all the browsers that exist) nothing happened.
    please help



    If you qualify for support please do send a ticket.   If you have recently jumped, you may have a 'ghost' base and that would cause issues loading into the game.  
    Bacon Resistance is Futile
  • G0D0FWAR
    G0D0FWAR
    Potential Threat
    Joined Dec 2013 Posts: 80
    hi, i used to play from fb, today i got this error message, it is saying as unidentified.  2 days back i got 2191 error. now i cant open my game, because of these errors. please help me.


    close all other tabs but the game tab make sure flash player is up to date crome is up to date and java script is up to date also i would sugest  using https://www.ccleaner.com/ccleaner/download
    Coyote is always out there waiting, and Coyote is always hungry. – Navajo
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