FAQ | General Questions

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Than3_Mantis
Than3_Mantis
Unicorn Overlord
Joined Apr 2016 Posts: 3,678
edited 9 May 2017, 10:47PM
Update: Gave this old FAQ a minor overhaul to keep it relevant on the off chance its still being read. Some questions have been altered and updated, some added and some removed.
If you have any additional questions, throw em in the comments. I'll do my best to answer.

Note: Orange, bold text is a hyperlink.

IMPORTANT NOTICE: This is an FAQ thread. Not a support, complaint or suggestions thread. Please stay on topic.

Q: How do I remove components from my units?
A: There are two ways to do this. One way is to scrap the unit and rebuild.
The second way is to create an empty schematic in the workshop, and then click the apply tab to apply the blank schematic. The unit will still possess an icon that display both in its portrait and on the field, making it seem as though its still customised, but your components will be removed.
Demo Video: https://www.youtube.com/watch?v=dQw4w9WgXcQ

Q: What are the Infamy PvP Season Prizes/where are they?
A: The current Infamy PvP Season Prizes can be found in the Gear Store. They are Expert Deena and Expert Doran.
Update #1: We bid farewell to Expert Deena & Expert Doran. Expert Pandora has taken their places in the Gear Store.

Q: When do the current Expert Heroes leave the Gear Store?
A: The current Expert Heroes leave the Gear Store on January 9th. The game will likely go down for maintenance at this time, and the heroes will be removed and new ones cycled in.

Q: When does the Infamy Season end/Infamy get reset?
A: January 4th. An extra week has however been provided to let people get the Expert Heroes.
Update #1: Since PvP Season #3 has begun (official KIXEYE thread seen here) this seasons Infamy reset will occur on the 3rd July, 2017 at 5PM Pacific Time, which is also when the season itself will end. Good luck everyone/anyone who's competing.

Q: When do the Expert Hailstorm Components leave the Gear Store?
A: A date hasn't been provided, but its likely the latest they will remain will be January 9th, so stock up while you can.
EDIT: Apologies everyone, but I guessed wrong here. The components were meant to leave January 4th, and have now done so.

Q: I can only get 1 Expert Hero - Which one should I get between Jericho and Dante?
A: All heroes in the game are unique and distinctive, and have very specific roles in game. So it really depends on your playstyle. If using Tanks and get up close and personal with the enemy is your preferred style, Dante is your friend. If you like hit and run tactics (and sniping if you have the [R] HH-2 Targeting Component) Jericho is the most recommendable. 

Q: What do I do if my attack log breaks?
A:
"Try and purge the history by filling it with new attack log entries.  Sometimes your Attack Log gets messed up due to a player who may have been banned.  Start 20+ attacks and end to fill it up and see if that works.  This has fixed a lot of peoples attack log issues."
-Covehomer, 2016 [Source]

Q: What are the Expert Heroes for the next PvP Season?
A: If only we knew. Fingers crossed for Expert Kara and Deena.
Update #1: Expert Heroes confirmed. Welcome Expert Deena & Expert Doran to the game!
Update #2: Since the previous season has ended, a new, and presumably (though not confirmed) the final VXP Expert Hero has been brought into the game. This seasons Expert hero is Hailstorm Hero, Pandora and her Wingmen Heroic Tactic is also back if you're interested.

Q: Why don't I have access to Customer Support?
A: Access to direct CS requires you having paid $50 beforehand. (Yes, this is stupid.)

Q: I have paid the required $50 but I still don't have access to Customer Support - Why?
A: It is unknown why this is occurring. PM Sulaco and explain the situation.

Q: What do I do if I get attacked by a player with an "Elite BFG" unit? 
A: Do nothing. If I recall correctly, the Elite BFG is the in-data name for the unit we now know as the BFG X. So if your attacked by a player with this unit, don't worry, its just a glitch in the attack log systems, pulling up the wrong name.

Q: What do I do if I get attacked by a player with a "Titan" Missile?
A: Like the Elite BFG issue, you don't need to do anything. This is yet another glitch in the systems, pulling up the wrong name from the in-game data. In-data, the "Titan Missile" is the name for what we now know as the Peacekeeper Missile.

Q: How many Missiles can a player hold at any given time?
A: The maximum storage capacity of a Missile Silo is 1,200 space. With the exception of the following missiles;
Every missile takes up 100 space in the Silo. So the maximum amount is 12 missiles.

Q: Can we replay Shadow Ops phases for additional War Rig parts?
A: At the moment, no. This will likely become possible in the 10th phase.

Q: The Shadow Ops Window mentions the Elite War Rig - Where do we get E-War Rig parts from?
A: So far, such parts for any expansions for the War Rig are not available.

Q: I've seen players with very large number of units in their platoon - What is the max amount of space a player can have?
A: 3000 Space. If you see a player with what looks more than this, identify the units in their platoon and add the capacity numbers up.

Q: Why can't I use my micro-healed aircraft?
A: Aircraft must be repaired to a minimum of 10% its total health before it becomes deploy-able again.

Q: I've built some Legendary Units but can't find/use them - Where are they?
A: Legendary Units are for use in PvP Platoons only. Create a platoon under the PvP Tab in your Storage and you should see them.

Q: Do I need the the standard/advanced version of a hero before I can purchase the Expert?
A: No, you can bypass all/any previous tiers and go straight for the expert if you so desire.

Q: A player managed to relocate their base from/into my sector despite their CC being damaged - How?
A: A player can relocate using one of three methods.
  • Their Command Centre
  • The Leaderboard
Or;
  • The Attack Log.
Even if the CC is damaged, the other options are always available. That's how they can relocate without the use of their CC.

Other FAQ's:
[Shadow Ops - Danger Zone Campaign]
[Unique & VXP Unit Promotions]
[Weapons Lab & Bastions]

Useful Links:
[WC Wikia]
[MrMX36] - YouTube Channel

Other Useful Threads:
[WrongThinker Thinks #09 - Building Upgrade Times: Revisited]
[WrongThinker Thinks #11 - Factions at Your Fingertips!]
[Operation: Jackknife - Shadow Ops Campaign]
[Compressed Magazine or Bandolier?]
[Performance Enhancement - Part #1]
[PvP: Infamy Divisions & Seasons]
[Spawn Base Schedule Guide]
[PvP Season #3]
[VXP Unit Stats]

Credits & Attributions:
Special thanks to; 
For their contributions to this thread.
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  • Blue-Cheese
    Blue-Cheese
    Force to be Reckoned With
    Joined Feb 2013 Posts: 1,986
    This should be sticky .... CM's, Mod's?  how about it?
    To smell me is to love me
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    edited 3 Jan 2017, 9:52PM
    This should be sticky .... CM's, Mod's?  how about it?
    Lol, their all probably on holiday still man. By the time they get back my post will be down several pages, like my previous FAQ on Promotions. Thanks for the vote of confidence in my thread though. Really appreciate it man.
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  • Essayon
    Essayon
    Incursion Leader
    Joined Dec 2012 Posts: 1,125
    And as a note to the mods/kix, as 99%  of these type of questions are all basic game discrepancies/ambiguities/glitches; we really need a running list of this stuff stickied in the GD forum, where most (and including newer) players go.
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    edited 3 Jan 2017, 10:48PM
    Essayon said:
    And as a note to the mods/kix, as 99%  of these type of questions are all basic game discrepancies/ambiguities/glitches; we really need a running list of this stuff stickied in the GD forum, where most (and including newer) players go.
    I have got a list. I've stopped updating it because I got lazy and it got very difficult to manage, what with the constant influx of content into the game and all that, but I do have a list.
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  • Blue-Cheese
    Blue-Cheese
    Force to be Reckoned With
    Joined Feb 2013 Posts: 1,986
    Essayon said:
    And as a note to the mods/kix, as 99%  of these type of questions are all basic game discrepancies/ambiguities/glitches; we really need a running list of this stuff stickied in the GD forum, where most (and including newer) players go.

    Lol I have asked for this before and got shot down by others ... I would of thought that publishing this info would be a basic requirement. However, perhaps publishing it would be seen as an acknowledgement that a problem exists ...  oh well ... life goes on 
    To smell me is to love me
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Essayon said:
    And as a note to the mods/kix, as 99%  of these type of questions are all basic game discrepancies/ambiguities/glitches; we really need a running list of this stuff stickied in the GD forum, where most (and including newer) players go.

    Lol I have asked for this before and got shot down by others ... I would of thought that publishing this info would be a basic requirement. However, perhaps publishing it would be seen as an acknowledgement that a problem exists ...  oh well ... life goes on 
    KIXEYE only ever acknowledge their problems when they claim to have fixed them. Otherwise its blissful ignorance for them.
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  • Bilkolover
    Bilkolover
    Skilled Warrior
    Joined Jul 2014 Posts: 450

    About customer support. Whathe can you do if you have spent the required money on the game and it still says you don't qualify.

  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    edited 4 Jan 2017, 5:41PM

    About customer support. Whathe can you do if you have spent the required money on the game and it still says you don't qualify.

    Contact a CM. I'll add this question to the list, cheers.
    EDIT: Thread updated.
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  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 6,162
    I feel like the WC FAQ forum should get moved to the War Commander forums instead of being hidden in the KIXEYE.COM forums.
    Video games don't cause violence, lag does.
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Axel L said:
    I feel like the WC FAQ forum should get moved to the War Commander forums instead of being hidden in the KIXEYE.COM forums.
    Probably. But KIXEYE doesn't seem to concerned about updating the site in a timely manner.
    They still advertise TOME on the front as thought its still a product their working on or whatever.
    As we know however, TOME died like almost 2 years in May 2015 lol.
    image
  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 6,162
    Axel L said:
    I feel like the WC FAQ forum should get moved to the War Commander forums instead of being hidden in the KIXEYE.COM forums.
    Probably. But KIXEYE doesn't seem to concerned about updating the site in a timely manner.
    They still advertise TOME on the front as thought its still a product their working on or whatever.
    As we know however, TOME died like almost 2 years in May 2015 lol.
    I haven't even played TOMB so I don't know anything about that game other than it's dead.
    Kixeye would win a lot if they kept there site updated.
    Video games don't cause violence, lag does.
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Axel L said:
    Axel L said:
    I feel like the WC FAQ forum should get moved to the War Commander forums instead of being hidden in the KIXEYE.COM forums.
    Probably. But KIXEYE doesn't seem to concerned about updating the site in a timely manner.
    They still advertise TOME on the front as thought its still a product their working on or whatever.
    As we know however, TOME died like almost 2 years in May 2015 lol.
    I haven't even played TOMB so I don't know anything about that game other than it's dead.
    Kixeye would win a lot if they kept there site updated.
    I doubt they would stand to gain anything from the site being up to date. Still, its rather lazy of them to neglect tasks such as removing traces of projects long abandoned in my book.
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  • Micaiah Stevens
    Micaiah Stevens
    Master Tactician
    Joined Aug 2015 Posts: 2,283
    edited 5 Jan 2017, 1:38AM
    I think its kinda lame, you chide me for answering questions, when you HAD to have a CS person, and your answers are about as vague.   Albeit about as vague as WrongThinkers, but like I was trying to explain he won't have any better answers.   Kudos on the Deena guess tho.

    Although I must admit 90% of your questions and answers are what we need as a community.  Games get too big you just have no way to put the info out there.  And to think Notch never wanted Recipes in game.
  • GankSter420
    GankSter420
    Potential Threat
    Joined Nov 2013 Posts: 35
    how do I get my Dante to work? I cant build it
  • lomolife1174
    lomolife1174
    Unicorn Overlord
    Joined Sep 2014 Posts: 9,034
    Bring back easier HZ, they are too hard so I don't hit any of them. 2k for 40HZ is a joke and too hard for lowers. 90HZ need to remove bastion or take out two bunkers. Only those with Otitan and nimbus seem to be able to take them, which count out most players. Bring back old HZ30 for 2k medals, HZ40 should pay 8k otherwise waste of time.
    I'm able to do HZ90s in 7 minutes for Instant Repair without the Omega Titan, although I do use 4 Expert Nimbus, Expert Jericho, and Advanced Deena. 
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    I think its kinda lame, you chide me for answering questions, when you HAD to have a CS person, and your answers are about as vague.   Albeit about as vague as WrongThinkers, but like I was trying to explain he won't have any better answers.   Kudos on the Deena guess tho.
    Are you discussing that debate we have over a month ago on that massive thread of questions I posted?
    Because if so, really? That was over a month ago. Why does it matter anymore. The only lame thing is the fact your apparently holding to that debate even though its long past.

    Also, what about my answers here are vague? With the exception of the question discussing Expert Heroes and Rare Components, all my answers look pretty on point to me. Relatively good explanations, as well as links to sources and just other useful things worth checking out. Calling my answers vague, and/or as vague as WrongThinkers seems like a stretch to me.
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  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    how do I get my Dante to work? I cant build it
    Do you have him unlocked?
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  • Bilkolover
    Bilkolover
    Skilled Warrior
    Joined Jul 2014 Posts: 450

    @Thane_Mantis_3 said:
    Bilkolover said:

    About customer support. Whathe can you do if you have spent the required money on the game and it still says you don't qualify.

    Contact a CM. I'll add this question to the list, cheers.
    EDIT: Thread updated.

    Tried that no one ever replies

  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    edited 5 Jan 2017, 4:29PM

    Tried that no one ever replies

    When did you PM him? Sulaco normally takes awhile to respond to PM's.
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  • Bilkolover
    Bilkolover
    Skilled Warrior
    Joined Jul 2014 Posts: 450

    Tried that no one ever replies

    When did you PM him? Sulaco normally takes awhile to respond to PM's.
    covehomer August 4th Scarlett August 8th Sulaco 25 days ago. I also asked the question on the community support page. No responce whatsoever
  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 6,162

    Tried that no one ever replies

    When did you PM him? Sulaco normally takes awhile to respond to PM's.
    covehomer August 4th Scarlett August 8th Sulaco 25 days ago. I also asked the question on the community support page. No responce whatsoever
    You would probably not get an answer from the community support but according to kixeye moderators, CS do monitor the community support section.
    It's 100% possible that the CM may have missed your PM or only read it but not answered it. My best advice if it's really important is to send a new PM to that CM if you want an answer to your question.
    Video games don't cause violence, lag does.
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Axel L said:

    Tried that no one ever replies

    When did you PM him? Sulaco normally takes awhile to respond to PM's.
    covehomer August 4th Scarlett August 8th Sulaco 25 days ago. I also asked the question on the community support page. No responce whatsoever
    You would probably not get an answer from the community support but according to kixeye moderators, CS do monitor the community support section.
    It's 100% possible that the CM may have missed your PM or only read it but not answered it. My best advice if it's really important is to send a new PM to that CM if you want an answer to your question.
    I agree. It may also be worth asking the mods, they might be able to get a response out of KIXEYE.
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  • Hitmans Revenge
    Hitmans Revenge
    Greenhorn
    Joined Aug 2016 Posts: 8
    How you can call something what you buy a prize to win? 
    Thats stupid
    When you win something you don`t have to buy it...... 
    So when i buy something with medals out gearstore i didn`t win it, i bought it
    So why are it called prizes? 
    It  aint prizes, then name of gear STORE does say it already.... > STORE .. in a store you buy things... 

    Btw after the payout from monday i did my 5 bases again, to secure another 80000 medals 
    Now infamy is reset , but those last 80000 medals aren`t pay out??? 
    Any explanation about that? 
  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    How you can call something what you buy a prize to win? 
    Thats stupid
    When you win something you don`t have to buy it...... 
    So when i buy something with medals out gearstore i didn`t win it, i bought it
    So why are it called prizes? 
    It  aint prizes, then name of gear STORE does say it already.... > STORE .. in a store you buy things... 
    Yeah, you buy your prizes with hard won medals. They are technically prizes at the end of the day.
    Not really sure why this matters though. Its just names, who freaking cares?
    Btw after the payout from monday i did my 5 bases again, to secure another 80000 medals 
    Now infamy is reset , but those last 80000 medals aren`t pay out??? 
    Any explanation about that? 
    Yes. The reset was scheduled for the 4th. Well before any payouts. You shouldn't be remotely surprised.
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  • gobirdseagles
    gobirdseagles
    Master Tactician
    Joined Mar 2013 Posts: 2,162
    edited 5 Jan 2017, 9:20PM
    Next seasons heros are Deena and Doran if Sulacos post was correct.

    PvP Season 2
    • Season 2 Starts after the maintenance on 01/04/17
      • Season 2 Hero Prizes will be added into the Gear Store during the maintenance the week of 01/09/17. (Expert Deena and Expert Doran)


  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Next seasons heros are Deena and Doran if Sulacos post was correct.
    I'll edit the post. I really should have done that earlier now that I think about it lol.
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  • Than3_Mantis
    Than3_Mantis
    Unicorn Overlord
    Joined Apr 2016 Posts: 3,678
    Post edited and corrected.
    image
  • Axel L
    Axel L
    Unicorn Overlord
    Joined Mar 2013 Posts: 6,162
    Next seasons heros are Deena and Doran if Sulacos post was correct.

    PvP Season 2
    • Season 2 Starts after the maintenance on 01/04/17
      • Season 2 Hero Prizes will be added into the Gear Store during the maintenance the week of 01/09/17. (Expert Deena and Expert Doran)

    There are pretty much no chance that he posted wrong information. At least our CM tries to give us correct information. I do also think he may be responsible for all the announcements in WC. Our CM has given us a lot of information recently which is great but the Content Roadmap are like always lacking. It may be because they do start to work on the events just about now like you seen last month. The preview sever was open for alpha testing in the December event (unintended). The even't wasn't even nearly finished back then which proves that the WC devs has way too much content to work on. The invasion did also get delayed which shows that the WC devs don't have enough time to work on there features.

    I would like to know what features the WC devs are forced to work on? They seam to don't have enough time to tune every feature, work on bug fixes and features that will improve the game. I know that kixeye can make air and ground split from the tech center if they do take there time.
    Video games don't cause violence, lag does.
  • Micaiah Stevens
    Micaiah Stevens
    Master Tactician
    Joined Aug 2015 Posts: 2,283
    edited 5 Jan 2017, 9:40PM
    how do I get my Dante to work? I cant build it
    Not sure anyone else got this.  But I am wondering if you have unlocked him.   What you have to do is ensure you have, under your Warfactory you can click on Dante, then you will see Basic, Advanced, Expert.  If you see 0/1 under Expert, trash your old Dante and build the new Expert Version.  This is the only way for Expert units unlocked like this, as you can only have one. (if you don't have expert already built and such.)

    Works this way for Jericho and Dante, and probably Doran, Deena
  • GankSter420
    GankSter420
    Potential Threat
    Joined Nov 2013 Posts: 35
    how do I get my Dante to work? I cant build it
    Do you have him unlocked?
    yep I had him built and got him up to max rank and then problems started I couldn't use him. so I figured id erase him and try and build a new one and maybe the problems would go away I was wrong. that's when I found out I cant build a new 1
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