Support Ticket Errors [BP]

  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    If anyone manages to get devine intervention & account error sorted (invalid email)   PLEASE post here to aid the hacked off & weary
    Iv`e left messages for The A-Team & The Equaliser.....(they claim to help when no one can)  I`ll be dead n buried before Kixeye fix there F` ups!
  • panos.daskalopoulos
    panos.daskalopoulos
    Greenhorn
    Joined Feb 2013 Posts: 1
    edited 5 May 2018, 6:46PM
    Can u check my account on BP please? I think i lost my coins for speeding up building ships. I am not sure if i used them recently i think not.
  • Mark Lenard
    Mark Lenard
    Minor Nuisance
    Joined Oct 2012 Posts: 232
    Dazandren said:
    I am unable to send in a support ticket. It states that I do not have a valid email on file but when i try to connect via Facebook, it says I'm not associated with that account. Please help!
    you might try sending a pm to a forum mod for assistance.  i haven't seen any mods respond to this thread in some time.  i have good luck with Templar responding.  sometimes takes a couple of days, but he will get back to you and is very helpful.

    there seem to be a lot of players with this problem.  if and when you get it sorted out, would you come back and share what you had to do to correct the issue, please?  could be useful information for others to try.

    thanks.  wish i could do more....
    problem with that is when you dont have a couple of days to wait
  • Ahmed-TB
    Ahmed-TB
    Greenhorn
    Joined Apr 2013 Posts: 5
    I can not make play back for hits ... my ID 9682644 
  • c_Foxy
    c_Foxy
    Greenhorn
    Joined Mar 2013 Posts: 4
    edited 11 May 2018, 9:58AM
    sorry

  • Stephen_R93
    Stephen_R93
    Greenhorn
    Joined Apr 2015 Posts: 9

    I have not spent $50 in the game I spent what I could in the past I have an issues and need assistance with battle pirates.

  • HERMAN-LATINOS
    HERMAN-LATINOS
    Greenhorn
    Joined Jun 2015 Posts: 10
    Hi my ID is 13700049 please help i can't start conquest yard. They have crash to start and reinit play. Regards
  • st1ngray
    st1ngray
    Potential Threat
    Joined Apr 2012 Posts: 72
     User ID is: 2987662......i had a skyfire building and used the 2 day token and 1 day token from this weeks fm i completed the build, only trouble is, the ship has not appeared in my inventory, this happened yesterday and dispite numerous refreshes still no skyfire....please look into this....
  • st1ngray
    st1ngray
    Potential Threat
    Joined Apr 2012 Posts: 72
    and still nothing......surprise surprise
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    there is no support in this forum. no matter how long u wait.......  :(
  • dear sir i have a problem if in battle view my browser is crash  but if im not viewing the battle no problem 
  • Draggo2
    Draggo2
    Greenhorn
    Joined Jun 2015 Posts: 3
    ID # 17388667, I have a lvl 66 alt account. I tried to submit a ticket on a seperate issue,but get error message about not have spent #50 in game yet. I stand to correct this, I have bought 4 fleets from Kixeye as well as coins during raids and special events. Better go back and check,because my Main account also uses the same payment info as my lower one. Unless you want many of us to use our money elsewhere,plz fix.

  • baldrick.simson
    baldrick.simson
    Greenhorn
    Joined May 2016 Posts: 1
    same problem , cannot put a ticket in ? have lost 2 fleets today that normally slaughter a 40 garrison . stopped playing now . 

  • I'm done with this game if I can't turn in ticket

  • i AM ALSO HAVING ISSUE ON SENDING A TICKET. sORRY FOR THE CAPS

  • Sidney Hess88
    Sidney Hess88
    Greenhorn
    Joined Nov 2017 Posts: 10
    won't let me started my objective on my OUTPOST # 22 i have all goals i need started it won't let i got error on my base
    :))
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    seems R&D has either been switched off or broken, despite meeting all requirements the start button does not illuminate. come on Kix sort it out!
  • shalako42
    shalako42
    Potential Threat
    Joined Sep 2012 Posts: 25
    SInce the beginning of the year I have spent over £60 which equates to more than $80 and I can't put in a support ticket as is saying I have not spent $50. Please Help Not to mention my R& D isn't working either.
  • gary.verhoeff
    gary.verhoeff
    Greenhorn
    Joined Feb 2013 Posts: 16
    My game play is in slow motion in the FM missions and the campaigns really lagging .Tried the delete flash player storage like the expert said and still lagging very badly and refreshing 3 times.Also my R&D is not letting me research after completing level 22 no check mark or  prize for completing research 22 then wont let research 23 after completely destroying 2 sub sector bases .  
  • warhogg
    warhogg
    Greenhorn
    Joined Dec 2012 Posts: 14
    Fellow SUCKERS, We are what made this game and at every turn kixeye has decided to screw us for all our hard earned money. Hull specific targets not only in Raids but even Salvage targets have made almost every fleet more then a year old useless in the game. How many of you coined a hull or as I did a fleet of ships after a raid to try to stay on top of the game more than a year ago and now those fleets are useless for any thing other than s;avage collection and even at that newer hulls cant do that now. Im on a mission to keep kixeye from gathering another buck as I can. GreedEYE has took what was a fun enjoyable game and turned it into a job for which you **** near need a second job to pay to play on this thing as is. It is is our fault in part because we allowed them to do it. When we stuck together and didnt play raids or certain target events they posted WE HEARD YOU. well they have gone totally deaf now. There is even speak of them not answering their own **** TICKET reports from us but allowing other high coiner players to reply to your tickets you send in. If this turns out to be true it means the high coiners are driving the **** game and they are getting kick backs from kixeye and your opinion means nothing. Remember this game is advertised on Face Book as a free to play game but kixeye TOS changes daily and now you have to spend at least $50 buck in a certain amount of time or they will not offer you the privileged of customer support or ticket sending ability. Ive spent since 20111 more than 15k on this game and for what ive gotten for it im done.
  • KITTY_CAT7
    KITTY_CAT7
    Greenhorn
    Joined Mar 2016 Posts: 2
    I see people got new boats that they didn't have and I was wondering I didn't ?
  • KITTY_CAT7
    KITTY_CAT7
    Greenhorn
    Joined Mar 2016 Posts: 2
    I'm not kitty-cat7 no more  i'm 2gunner
  • kenneth.welander
    kenneth.welander
    Greenhorn
    Joined Oct 2017 Posts: 4
    I have a few problem. I can not log in, get answer i have no valid e-mail. In game i have my email so i dont understand. mail"[email protected]". second problem, i get not my tokens for proto-tideseeker for "Turn The Tides" campaigns.
  • Buckroe_V
    Buckroe_V
    Greenhorn
    Joined Jan 2015 Posts: 2
    My dock wont repair fleets I get fleet is invalid state. And my e-mail varication says is not associated with account but can log into Kik and Facebook.
     user I D is 11224576. Have not ever had a problem like this till after battles with Wolf_V user id 8892669. could I get some help Please :)
  • GroovyDan
    GroovyDan
    Greenhorn
    Joined Sep 2014 Posts: 7
    invalid state on dock repairs. fleet has been stuck in repair for over a day and a half when it should of been an hour. cannot refit fully healed ships. cannot cancell the 'repair' cannot start repair on anything else in dock. and cannot submit ticket because email is not associated with facebook account but can log on through facebook and kixeye site just fine. cant repair = cant play. all started when i used HQ app for a repair once... user id  9329429 

  • Sowflyer
    Sowflyer
    Skilled Warrior
    Joined Feb 2013 Posts: 304
    Am already logged into my kixeye account, so when I go to submit a ticket it tells me I need to log in FB etc.. That's why I'll never submit a ticket to support. 
  • kenneth.welander
    kenneth.welander
    Greenhorn
    Joined Oct 2017 Posts: 4
    I have a few problem. I can not log in, get answer i have no valid e-mail. In game i have my email so i dont understand. mail"[email protected]". second problem, i get not my tokens for proto-tideseeker for "Turn The Tides" campaigns. My user ID:2823382
  • April_S1
    April_S1
    Potential Threat
    Joined Sep 2014 Posts: 43
    If you not spending a paycheck you not winning in this game screw you KIX
  • April_S1
    April_S1
    Potential Threat
    Joined Sep 2014 Posts: 43
    and everything broke

  • Vincent-vonduke
    Vincent-vonduke
    Greenhorn
    Joined Mar 2018 Posts: 1
    So I tried to buy some gold when I learned my account somehow isn't registered, howvere ive been playing the game just fine. I cant seem to link it to facebook at all and it seems facebook is an entirely different account?? I cant register to the email this account is on cause it says an account is already on my email so when I try a different email it just says it came up with an error and I cant register. I cant contact support cause I cant even get in since I don't appear to even have a kix account? its just a battlepirate account with my email that cannot register as a kix account? I would 
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