Support Ticket Errors [BP]

  • ROBWHITMIRE
    ROBWHITMIRE
    Greenhorn
    Joined Feb 2018 Posts: 8
    WILL SOME ONE PLZ HELP ME I CAN SING ON TO KIX PLAY THE GAME IF I NEED UT CAN NOT GET TO SUPPRT KIXEYE HAS TOOK MY COIN AND NOT GIVE ME A THING FOR IT I NEED TO GET TO SUPPORT SOMEONE PLZ HELP ME 
    OOOO AND KIX
  • Ni-Gel
    Ni-Gel
    Skilled Warrior
    Joined May 2015 Posts: 422
    Such a disaster for support in this game. I actually spent money and still no one would help me get support in this game. You guys took a turn for the worse when it comes to the players and support. 
    It's not what you say, it's how you say it.
  • HERMAN-LATINOS
    HERMAN-LATINOS
    Greenhorn
    Joined Jun 2015 Posts: 11
    Good Morning, I can't start retrofitlab, take uranium and not start. just saw pease wait forever time... regards my  ID is 13700049
  • michael.miller.1656854
    michael.miller.1656854
    Greenhorn
    Joined Nov 2013 Posts: 1
    Can not go back in to Uranium base will attacking
  • Big_Si
    Big_Si
    Minor Nuisance
    Joined Jan 2015 Posts: 110
    Unable to validate identity with Facebook:

    I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

    If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye
  • Big_Si
    Big_Si
    Minor Nuisance
    Joined Jan 2015 Posts: 110
    Big_Si said:
    Unable to validate identity with Facebook:

    I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

    If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye
    Before changing your settings, please validate your identity using Facebook.
    You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again.

    Still having this error anyone able to help please?
  • BlackwidowElina
    BlackwidowElina
    Greenhorn
    Joined Mar 2016 Posts: 2
    I  have a  slight  problem  in  my  Intel  Lab  in  the  Limited  section  under  Hulls  I  can  build  4  Zoe's  Stingrays  yet  in  the  Campaign called  Death Grip  it  show  1 out  of  5  for  Zoes  Stingrays  now I  know  I  have  beat  Beath Grip 4  times  I  have the  Hulls  saying  I  have  4  available  to  build  I was  1  from getting  the  badge  for  5 out  of  5  on  Death  Grip  is  there  any way to fix this
    I don't know if this has been sorted for you but just do the campaign another 4 times to get the badge and you will have 8 Zoe Stingrays to build instead of just 5
  • Vladimir Traqnov
    Vladimir Traqnov
    Greenhorn
    Joined Jul 2017 Posts: 2
    Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance
  • Big_Si
    Big_Si
    Minor Nuisance
    Joined Jan 2015 Posts: 110
    Big_Si said:
    Unable to validate identity with Facebook:

    I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

    If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye
    Before changing your settings, please validate your identity using Facebook.
    You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again.

    Still having this error anyone able to help please?

    Only asking again as it is 1 week since my original post and i can not still raise a ticket due to this basic issue!
  • MajorWestnZ
    MajorWestnZ
    Greenhorn
    Joined Apr 2016 Posts: 8
    Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance
    I have had a similiar issue for most of the week and have sent in a ticket to Kix but as yet no response from them. Once they get back to me I will post here again but some seem to think they have fixed the issue...personally it doesn't seem so to me :(
  • Dan Reinhardt
    Dan Reinhardt
    Minor Nuisance
    Joined Aug 2011 Posts: 122
    Dear team, got a problem with retrofit lab. when i start to retrofit all resourses are gone but it do not start to retrofit. can you tell me why? spent a lot of uranium and .... nothing. Thank you for help in advance

    I have had this issue for a good week plus. No response as of yet.I just tried it again only to lose more Uranium. Now totaling 102,600 lost Uranium. I doubt any of that will be returned, as they are "non refundable". 
  • been 2 weeks and still my dragon that went through a 7 day refit for armor has not been fixed
  • kixeyeuser_240984056_2612_4865262
    kixeyeuser_240984056_2612_4865262
    Greenhorn
    Joined Jan 2018 Posts: 1
    I send a ticket in 4 days ago, till today it still showed as open.
  • harry.haymes
    harry.haymes
    Greenhorn
    Joined Dec 2014 Posts: 21
    hi this is gatorman sector 184 for some resaon i was sent to sector 452 i didn't do it i hit cancel and it still send me there
    HARRY HAYMES
  • how about giving me the 7 days worth of build tokens to fix what you KIX messed up when I refit my dragon came out same way went in the armor I added not on it
  • allycatt78
    allycatt78
    Greenhorn
    Joined Jul 2015 Posts: 5
    I have been playing and paying for about 3 years now and I still cannot get any support. What's up with this Game.  I spend enough as it is. 
  • James Burne
    James Burne
    Greenhorn
    Joined May 2011 Posts: 2
    i havent played this game in years and i cant send a ticket to kixeye because i got banned from fourms a long time ago would you now how i would get help now ?

  • Watchdog312
    Watchdog312
    Greenhorn
    Joined Dec 2012 Posts: 1

    I can't coin!!!! If I have 2 flts with damage I can't coin the other flt. I also can't log in to submit a ticket. I've been trying for months to get help and can't get any. Please any suggestions?

  • LadyAmia
    LadyAmia
    Greenhorn
    Joined Feb 2016 Posts: 9
    To tell these and me to go to support to send in complaint when Support is the complaint is like saying forget you all we not gonna fix the issue....invaild email address for a vaild email address and then you get when you try to change or add the email on kix site....this email is already in use ....what the heck???????????????? Email fixes have all failed and NO one wants to adress or fix it really!!!!!!!!!!!!!!!!!!!!!! I lost a million pnts on a refresh a few mins ago ..can i go and submit a leggit complaint Noooooooooooooo....so i have to resort to posting this.....Im Lady Amia in 286 and i am now hard to find!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!    Fix my email issue or no more coins will i buy!!!!!!!!!

  • Big_Si
    Big_Si
    Minor Nuisance
    Joined Jan 2015 Posts: 110
    Unable to validate identity with Facebook: 3 weeks now

    I am logged into the same account that i use on facebook but says that my account is not linked to the same facebook one.

    If i try forgot password to log in i do not get the e-mail for reset either.  tried making new account but my e-mail is already in use with kixeye
  • Big_Si
    Big_Si
    Minor Nuisance
    Joined Jan 2015 Posts: 110
    is there any mod or employee that can actually help? i cannot even put in a ticket!!!
  • Mack Heath
    Mack Heath
    Potential Threat
    Joined Feb 2012 Posts: 68
    edited 27 Apr 2018, 1:39AM
    well I  got a  small  problem  I  messed  up  somewhere  and  now  My  Friends  list  at  the  bottom  of  the  game  only  has  me  how  can  I  solve  this  problem
  • Mack Heath
    Mack Heath
    Potential Threat
    Joined Feb 2012 Posts: 68
    well I  got a  small  problem  I  messed  up  somewhere  and  now  My  Friends  list  at  the  bottom  of  the  game  only  has  me  how  can  I  solve  this  problem

  • ym not recieving my defense points in bouty
  • FishyFishyArgghhh
    FishyFishyArgghhh
    Potential Threat
    Joined Nov 2011 Posts: 51
    Still can't report a player using the Support
  • oldjon63
    oldjon63
    Greenhorn
    Joined Nov 2014 Posts: 2
    Hi all i have tried to submit a ticket and even sent an email to cooperate and getting a little upset now, i know i have spent more than 50 dollars in the game even with a poor exchange rate and i have all payment receipts and i have lost the sky basic hull and other hulls and items i got during raid reimbursement, can any one tell me how to contact them another way.
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 50
    Sadly Kixeye don`t do support, If you were lucky enough to have paid by paypal & not received what you paid for, then you can open a case with paypal for a refund. Kixeye DO NOT bother to support the player base, hence why so many have left the game, such a shame they treat players like rubbish. My advice for anyone still making in game purchases from Kixeye, Use Paypal !!
  • Mack Heath
    Mack Heath
    Potential Threat
    Joined Feb 2012 Posts: 68
    edited 2 May 2018, 4:34AM
    OK  not  sure  what  I  messed  up  my  User  ID  is 3765694 I  can't  see  any  of  my  friends  on  my  friends  list  at  the  bottom  of  the  game  screen  is  there  any  way  you  can  fix this  I  would  be  happy  it  only  happens  when  i  play  on  Facebook  
  • ningaboy
    ningaboy
    Greenhorn
    Joined Feb 2013 Posts: 2
    I cant access my account to put in a ticket, says my email is already in use !  WTF ?   So i click on support and cant log in with Facebook either....HELP...  user id # 770361
  • Vladimir Traqnov
    Vladimir Traqnov
    Greenhorn
    Joined Jul 2017 Posts: 2
    when I tried to send mercenary fleet as a gift to friends appaers that i am not a valid player? what is this thing?
This discussion has been closed.