Support Ticket Errors [BP]

  • SOCCERPUB
    SOCCERPUB
    Greenhorn
    Joined May 2014 Posts: 22
    i have put various support tickets in the past so i am doing nothing diferent and it is not sending the support ticket!! it keep throwing me back to discription as if theres nothing wrote in there but there is! so i tweeted and that is being blanked
  • SOCCERPUB
    SOCCERPUB
    Greenhorn
    Joined May 2014 Posts: 22
    done the herculean campaigne, whole 6 lvls with fangs (skirmish fleet) with some repairs fair enuff i can deal with that, then lvl 7 and 1 shot kills my fleet 3 times on a trot!! this is unfair on your part if you had stated we couldnt do last lvl with that fleet then i would have left it but no you said skirmish fleet!! this is underhanded kixeye, 22 coin per each repair yopu have took of me unfairly. when will you ever stop all this underhanded stuff!! its a joke.
  • SOCCERPUB
    SOCCERPUB
    Greenhorn
    Joined May 2014 Posts: 22
    and yes ive spent way over 50
  • andy.bogeyed
    andy.bogeyed
    Greenhorn
    Joined Jun 2013 Posts: 22
    i have never had an issue with sending tickets untill today but now when i fill in each section the little red dot thats shows to tell me i need to add to that section not dissapearing when i have filled it in and when i submit ticket its just returning to ticket i look in my requests and ticket not showing there 
  • SOCCERPUB
    SOCCERPUB
    Greenhorn
    Joined May 2014 Posts: 22
    same here

  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 32
    I am unable to send in a support ticket. It states that I do not have a valid email on file but when i try to connect via Facebook, it says I'm not associated with that account. Please help!
    Im having the same problem, I can log into both facebook & my email, have them open in tabs but still no access to send a ticket.

  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 32
    still getting popups 1) you do not have a valid email address  2)check settings 3) validate identity using facebook  4) the facebook account you are logged into has no association with this account   I can log in Pay access my base, it knows if i put the wrong password in. really fed up with this going in circles & still not able to ticket the in game problems that need addressed.
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 32
    still no support, well thanks!   As for your would I recommend battle pirates to a freind ? NO, I truethfully warn freinds of the issues & lack of support, they usually ask why I bother with a game like that.... A very good question.
  • ALIENFUN12
    ALIENFUN12
    Greenhorn
    Joined Mar 2013 Posts: 4
    I am in expedition and finished battle but my fleet cant dock .... is this normal?
  • Arjan Hansen
    Arjan Hansen
    Minor Nuisance
    Joined Sep 2012 Posts: 203
    edited 11 Jan 2018, 8:13PM
    OFC raid is bugged and Tickets too how good for kixeye ...... ~!!!!! i smell a dirty rotten fish !

    On support page it keeps logging out ... 

  • Swarm1
    Swarm1
    Greenhorn
    Joined Nov 2014 Posts: 4
    C'mon People spend as much money as you can and then they might reply. no money no support Coineye at's it best. What a joke that you even have the balls to make this post Mr. Moderator.get rid of the greed and maybe you might actually have people loving this game again. You should be ashamed of yourself for even helping Coineye.......................................................................................................................
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 32
    Ive spent more than the minimum but wont be spending any more!
  • pennsoccer19
    pennsoccer19
    Greenhorn
    Joined Feb 2013 Posts: 3

    Is there anything from Kixeye on why they are not responding to tickets? I have three from the raid that have gone unanswered.

  • Meltorn
    Meltorn
    Minor Nuisance
    Joined Oct 2011 Posts: 103
    I am now into my 4th day waiting for a ticket to be answered. This is with the company who say they will respond to all tickets in 24 hrs. The 30 gold I have been told I will get are now only half the value as they were meant for the raid and the half price repair is finished
  • eMar2000
    eMar2000
    Greenhorn
    Joined Mar 2015 Posts: 1
    I am trying to edit my account settings and it asks me for my facebook for validation

    i get the error that says
    "You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again."
    Even when I am using the correct face book

    please help me with this error
    User ID: 5241170
  • Gremlin Uniden
    Gremlin Uniden
    Potential Threat
    Joined Nov 2016 Posts: 32
    Ive been getting the sameeMar2000 said:
    I am trying to edit my account settings and it asks me for my facebook for validation

    i get the error that says
    "You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again."
    Even when I am using the correct face book

    please help me with this error
    User ID: 5241170
    I`m having the same B.S.

    I was warned by a mod, there is no way to contact kixeye support when they screw your account settings, (They dont read forums)  your only chance is to open a new email account & kixeye game account then raise a ticket that your main account has been screwed up so they can fix your login then you can maybe login & raise a ticket for the screwup in the game. Or you can just go play a game that works instead..... 

    p.s. [email protected] & [email protected] are both used already.... L.M.A.O.  Once you get to kixeye.com/battlepirates,to create a new account the captcha screen says "v1unsupported" & you can waste another hr or so before giving up....     Good Luck !
  • mike.white.355
    mike.white.355
    Greenhorn
    Joined Mar 2014 Posts: 4
    been trying to log in to battle pirates all day , 2nd day at it again REALY
  • mike.white.355
    mike.white.355
    Greenhorn
    Joined Mar 2014 Posts: 4
    been trying to log in to battle pirates all day , 2nd day at it again REALY
     :
     
     

  • GeorgeOrwell_00001
    GeorgeOrwell_00001
    Greenhorn
    Joined Jan 2018 Posts: 2
    Hello my dear Battle Pirates players!

    Today I came to you with great news! The TruthEye™ System is working at full capacity and provides the information!

    As for what kind of information it provides? I will leave it up to you to decide, just visit this link: 

    http://trutheye.ddns.net/raiding/


    I can ensure all of you that this data is 100% accurate. As for how it was acquired... I will leave it up to your imagination... Maybe it happened with help of Meltdown & Specter... And maybe it wasn't... But I can guarantee that TruthEye™ System will continue to supply up-to date information.

    At very first we've asked just random somebody to post a couple of screenshots from TruthEye™ System at The Forsaken Council Facebook page... But it was deleted quite fast... As it seems TFC administrators don't share our passion for truth and don't want players to find out the current state of affairs.

    I'm pretty sure that this post along with this account won't live for long, but I hope that it will be seen by as much people as possible. Don't worry, I will continue posting this message from time to time in order to ensure that it will reach all active players of Battle Pirates, who still care about game.

    Sincerely Yours,
    TruthEye™ Employee.
  • tasmender
    tasmender
    Greenhorn
    Joined Jan 2012 Posts: 1
    Hi i cannot send in a ticket
  • tanner.hawkins3
    tanner.hawkins3
    Greenhorn
    Joined Mar 2013 Posts: 2
    I try to submit a ticket, and it states I haven't spent $50 in game. 
  • GeneralDestroyer
    GeneralDestroyer
    Greenhorn
    Joined Mar 2014 Posts: 1
    I dont know if my last post got in but i will repeat it again just in case.  I have tried to change my gamer tag in the game when we got the free name change a while ago i log back in and it reset to the original so i tried to load coins and do it that way and it did the same thing as well as my game constantly crashes when i go into battle. And do to that i lose the whole fleet because of it. I know I'm not the only one that experiences these issues. I love this game and will continue to play but it makes it difficult to continue when all that happens. Is the game crashes and you lose fleets.  Please fix this issue not just for me but for the other players that play it to. P.S. what if u guys where to clear the inactive bases, and banned ones. Just saying would probably fix the lag issues and crashing. Thank you Your loyal Customer GENERALDESTROYER
  • Gene Lord
    Gene Lord
    Potential Threat
    Joined Feb 2013 Posts: 84
    unable to get the ricket screens up in bounty we supposed to get 2 repair bars I still only getting one. bounty has problems & has from the beginning yet Kix keeps putting it out there
     
  • bluerooster
    bluerooster
    Greenhorn
    Joined Dec 2015 Posts: 20
    I turned in a ticket. Got a response from a "community expert" lmao....I could not reply because it was blocked and now I am blocked from turning in support tickets....hell of a way to run a game
  • I need to be able to write a ticket..i spend my money on game and Kixeye needs to step up and help me when i am being cheated in this game..!! I will quit spending money on game and more than likely quit playing

  • I just spent days during the last Forsaken Event earning over 1000000 points. When I came back from work after the event was over the icon was gone and I was not able to get any of the items offered during the event. I tried to access support but it keeps using an old e-mail address and I find no way to fix that either.
  • Edd_H -A4F
    Edd_H -A4F
    Potential Threat
    Joined Apr 2013 Posts: 29
    can someone give me some info on what going on with BP as since the update roll back i have not been able to log on and it been 22 hrs now some one said it to do with the test trap if you started researching it then you cant log in till they sort it out any truth in this ????

  • bad intentions
    bad intentions
    Minor Nuisance
    Joined Jan 2018 Posts: 118
    can someone give me some info on what going on with BP as since the update roll back i have not been able to log on and it been 22 hrs now some one said it to do with the test trap if you started researching it then you cant log in till they sort it out any truth in this ????

    if you started to research the test trap or any of the test retro for hunter or fangs then it will not let you load the game, i think they planned to have it fixed by today
  • Chrome Pony
    Chrome Pony
    Greenhorn
    Joined Dec 2013 Posts: 1
    I have been trying to upgrade the munition systems @ 70 a pop and all i get is please wait. been doing this for 5 minutes. reloaded game and tried again. there goes another 70 in uranium. tried to send in a ticket and it said i didn't spend over $50 which i should be way over that amount. someone please help?
  • mighty thor 01
    mighty thor 01
    Greenhorn
    Joined Mar 2012 Posts: 10
    game freezes and i get message kixeye not respounding

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