Support Ticket Errors [BP]

  • todd.perry.5036
    todd.perry.5036
    Greenhorn
    Joined Nov 2013 Posts: 5
    edited 28 Nov 2017, 9:46AM
    • Spent more than $50 but still cannot submit a ticket.
    • This may be due to spending most of the $50 buying fleets and not coin, but I hope either way, this problem can be fixed.
  • Ethan Hunt59
    Ethan Hunt59
    Greenhorn
    Joined May 2017 Posts: 2
    hi 
    unable to buy a limited time offer. i want to buy 3 Icebreaker but it says purchasing instead fo buy now. can you please fix this problem? i can not find how to submit a for this problem request so i use this. please help me
  • charles.hayward.566
    charles.hayward.566
    Greenhorn
    Joined Jul 2012 Posts: 3
    Hello. I'm having the issue where when I try to submit a ticket and login in through Facebook it says Help Center already has an account with my email address. I don't know how that is possible but if you can help it would be greatly appreciated. My user ID is 5147424.
  • peek12
    peek12
    Greenhorn
    Joined Jan 2016 Posts: 1
    will not recognise my email or allow me to make a tickey or even loging with me email
  • john snow
    john snow
    Greenhorn
    Joined Jul 2014 Posts: 12
    i cant send in tiket because of email problems i get password reset at my email but when i clik on the link it sends me back to support page with no way to reset password...it took me 4 days to do new fmm with alot of coin to modify fm fleet..i took nightmare torps for tier 5..then did fm again and got a special chest...when i open chest it said i won a 2 dat ship build token and a 1 day ship bild token...i put a ship on to refit and went to use token..and they were not in my inventory...nada nothing...i would like this fixed thank you
  • airsoftman
    airsoftman
    Greenhorn
    Joined Mar 2014 Posts: 2
    I'm having this problem too. I want to buy a limited time fleet but I can't. I click on the sale tag and it tells me it's purchasing. Pls I really want this fleet.
  • Rob Baker9
    Rob Baker9
    Greenhorn
    Joined Jan 2016 Posts: 4
    this is the fourth time that i have started repairs to a fleet (16 hour repair) and i ensure that before i log off that the fleet is actually repairing. When i log back on the fleet repair has not been done. This means that I obviously have to wait another 16 hours and loose time on FM and campaigns.

  • calvin.hobbes.3745
    calvin.hobbes.3745
    Greenhorn
    Joined Aug 2014 Posts: 9

    I also cannot submit ticket. It says I have either invalid email address or a invalid Facebook account. I get emails all the time from BP and I only have one FB account so go figure. My problem is for the first time I purchased a daily deal. A fleet of ships. BP took my money but my ships have not appeared anywhere. Any help would be greatly appreciated.
  • cmotes
    cmotes
    Greenhorn
    Joined Nov 2013 Posts: 4
    have spent thousands and cant send a ticket help
  • jan.kludd
    jan.kludd
    Greenhorn
    Joined Mar 2013 Posts: 4
    tells me no valid email attached, i cnt check the emails as cnt get into the account, is there a way around this? i only want to send a ticket regarding a bad jump on kix behalf
  • steshot
    steshot
    Skilled Warrior
    Joined Dec 2012 Posts: 437
    uually get 2 emails for each ticket
  • kixeyeuser_1378493079751_27650_85668446
    kixeyeuser_1378493079751_27650_85668446
    Greenhorn
    Joined Apr 2015 Posts: 6
    edited 17 Dec 2017, 3:17PM
    Not able to access customer support for help no matter which route I use - Report/Contact link on Facebook or through Kixeye Support Link below.  Any suggestions?
  • frosty15
    frosty15
    Greenhorn
    Joined Jan 2014 Posts: 7
    HELLO MY NAME IS BRIAN WANDER AND I AM COMPLAIN THAT THERE ARE A LOT OF COINS  BEING STOLEN . PNE TIME A WAS PUT 200 COINS FOR ABOUT 171 EURO WITHOUT GETTING MY COINS,.. THE LAST WEAK I WAS PLYING AND THERE WERE ABOUT 470 COINS ON ACCOUNT AND SUDDELYthere were about 80 left.  And lots of times i am in a base attck when he crash,,,, lot of times I spend a lotg the last monds but this aint  fair for mr. I hope you check it out and give me what i pay  for,.. good day
    fancygame
  • frosty15
    frosty15
    Greenhorn
    Joined Jan 2014 Posts: 7
    2500 coins

    fancygame
  • dean.richardson.507
    dean.richardson.507
    Minor Nuisance
    Joined Dec 2012 Posts: 192
    edited 18 Dec 2017, 12:51AM
    In raid = Dead fleet... yeah yeah... my computer.. my ISP..... clear cashe.... blah blah.....

  • The_Vengeful_One
    The_Vengeful_One
    Moderator
    Joined Jun 2012 Posts: 4,028
    Not able to access customer support for help no matter which route I use - Report/Contact link on Facebook or through Kixeye Support Link below.  Any suggestions?
    What browser are you using? I have heard there are some that it will not load for.
  • kixeyeuser_1378493079751_27650_85668446
    kixeyeuser_1378493079751_27650_85668446
    Greenhorn
    Joined Apr 2015 Posts: 6
    edited 21 Dec 2017, 3:53AM
    Google Chrome is the browser i use.
  • frosty15
    frosty15
    Greenhorn
    Joined Jan 2014 Posts: 7
      for a longt time i am trying to get in contact with kixeye.... it is about a lot of problems that i have with coining and paying withojut get my coins. I hope that you will look back in your administration so you will see were it is al about... one time i  lost 2500 coins another time i was heaving about 600 coins left and suddenly there are round the 80 coins left without doing anything. and a lot of times right on the time when i am  attck something or somebody there are problems whit the internet site of Facebook and i lose the fleet so lose my coins again.,   I think  that happens at least 10 times.   And i will tell you anothwer  stupid thing. i am playing war commander aswell and more than a year maby two ... while i was playing my outpost dissepears ... I sent tickets but never ger any responce,.. i hope you will help me out with both issues so i can go on playing with the same fun im was play before,.. wiss you all a very good and happy cristmas and a great new year!

    fancygame
  • I started building a hellwrath and my portal was equipping before I left for basic I came back on leave I was attacked and it halted their progress I can't submit a ticket because I haven't spent 50 dollars and I don't know what to do in this case

  • greenback1
    greenback1
    Potential Threat
    Joined Nov 2015 Posts: 39
    I have been unable to access the game for 4 days now. I thought I sent in a ticket  (three times) but can't seem to get help. I have spent hundreds of dollars the past year and am running short of patience. I jumped both my bases (one is played only on Kixeye, the other only on FB Gameroom) to a bookmark I left in sec 501 (just over the border) and haven't seen either base since. ID#s 14016734 and 17614891. I've already missed out on VXP weekend, Christmas Day token offers and most importantly, I was about to win the eviscerator after breezing through the first three tiers of the campaign. I can't believe this is how I'm going to go out.... SMDH....
     
  • doug.ettien
    doug.ettien
    Greenhorn
    Joined Oct 2013 Posts: 10
    ive used this account all the way back when i played vega. my e-mail is in use.....on this account
  • doug.ettien
    doug.ettien
    Greenhorn
    Joined Oct 2013 Posts: 10
    trying to send in a ticket on the new legion bases, having completion issues. The top right fleet wont come down, ended up with no reward????

  • bedaniels
    bedaniels
    Greenhorn
    Joined Jan 2012 Posts: 1
    kixeye I lost a whole hell rath fleet dew to a glitch in game after I refreshed the fleet was dead can you help me thanks onelung
  • goran.petric.773
    goran.petric.773
    Greenhorn
    Joined Oct 2013 Posts: 17
    dos  any of  you hav  problem  reciving   daily cheast  from campins

  • dean.richardson.507
    dean.richardson.507
    Minor Nuisance
    Joined Dec 2012 Posts: 192
    Herculean TLC .... 21 coins please.... oh yeah.. sorry... IT'S MY FAULT !!!!

  • Doc_Rockets
    Doc_Rockets
    Greenhorn
    Joined Mar 2015 Posts: 6
    Can someone who has found a work around pls tell me a direct way to contact KIXEYE, I am sick of them fixing my link to fb then I cant send in tickets, just the auto reply that the old ticket was closed. More then happy to copy and paste my ticket here if a MOD can assist.. Thank you
  • goran.petric.773
    goran.petric.773
    Greenhorn
    Joined Oct 2013 Posts: 17
    i cent  get    campain  chast   senc   last  raid is somthing wrong   with game

  • dean.richardson.507
    dean.richardson.507
    Minor Nuisance
    Joined Dec 2012 Posts: 192
    Herculean TLC .... 21 coins please.... oh yeah.. sorry... IT'S MY FAULT !!!!

    Hey everyone!!!......Guess what happened again ?!?!?!
  • mike.pothering
    mike.pothering
    Greenhorn
    Joined Nov 2013 Posts: 1
    Tried to put a ticket in Kix says i havent spent $50, ive spent more cant get any responses

    i have been having the same issue. spent well over $50. now i'm not even getting the awards for uranium and titanium. any help out there?
  • DARKLOTUS
    DARKLOTUS
    Greenhorn
    Joined Oct 2011 Posts: 19
    my ticket is just not being submitted in. keep clicking submit, but not getting message pop up to confirm my ticket has been submitted
This discussion has been closed.