Support Ticket Errors [BP]

  • gordon.wood.16718
    gordon.wood.16718
    Greenhorn
    Joined Sep 2014 Posts: 5
    I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognised when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me ... Many Thanks. 
    I direct messaged you regarding this.
    Hia, thanks for your response. When you say you direct messaged me I have checked both PM in game and my e-mail account and have not received any message. Hope this helps you in your continued assistance to resolve this. ... Many Thanks
  • myersey
    myersey
    Minor Nuisance
    Joined Jul 2013 Posts: 173
    edited 22 Nov 2017, 5:13PM
    deleted
  • kixeyeuser_1409860114231_1054699482
    kixeyeuser_1409860114231_1054699482
    Greenhorn
    Joined Oct 2014 Posts: 22
    edited 6 Nov 2017, 1:06AM
    Ok, I'll by saying I'm a lvl.84 and been play for some years now, I was just got up to hitting 88 targets in the FM, and now I'm kicked down to 47's this is not right.. And why Can't we us the FLEETS we went to use for the FM or anything else..?
  • nomen.nescio.33483
    nomen.nescio.33483
    Greenhorn
    Joined Nov 2014 Posts: 4
    Im not able to send support tickets anymore. i get the message: 
    • This account does not qualify for Battle Pirates support as it has not spent $50 in the game
    I have spent more then 50$. How can this be fixed?

    My ID: 17993407
    Still waiting for a response...
    Tried to send a new ticket now, but get the same message.

    I've spent more then 1000$ on this game, this needs to be fixed NOW!!!

  • kixeyeuser_1360474173766_4431_1620631180
    kixeyeuser_1360474173766_4431_1620631180
    Minor Nuisance
    Joined Sep 2014 Posts: 208
    working as intended lol


  • giuseppe.anna.9
    giuseppe.anna.9
    Greenhorn
    Joined Mar 2015 Posts: 4
    I do not know how to do I can not open the prize raid page. thank you
    peppino
  • I clicked buy by mistake for Tideseeker fleet. how do I cancel before it is taken from my bank account? HELP!
  • kixeyeuser_1409860114231_1054699482
    kixeyeuser_1409860114231_1054699482
    Greenhorn
    Joined Oct 2014 Posts: 22
    Everyone is fight'n for all they can get and go'n after the 45 targets when you put out 2 or just maybe 4 at a time..  Not Cool..!
  • kixeyeuser_1407000711748_1479813049
    kixeyeuser_1407000711748_1479813049
    Greenhorn
    Joined Jan 2015 Posts: 14
    So no message and still cant send in tickets. Pointless thread in my opinion..
  • Dragonking2017_25198
    Dragonking2017_25198
    Greenhorn
    Joined Jan 2015 Posts: 4
    edited 15 Nov 2017, 1:41AM
    Can't delete my last post here
  • Dragonking2017_25198
    Dragonking2017_25198
    Greenhorn
    Joined Jan 2015 Posts: 4
    edited 15 Nov 2017, 2:23AM
    Hello Kixeye Team,

    I don't know why but my E-Mail-Adress was saved on this Account here -> https://www.kixeye.com/profile/5478ad8e9661d6ec566d606e,

    but this is my Account -> https://www.kixeye.com/profile/537b2524457c310f15374673 .
    Can you put together these both Accounts?
  • Halil Demirel
    Halil Demirel
    Greenhorn
    Joined Oct 2015 Posts: 18
    will you repay the repairs
  • Halil Demirel
    Halil Demirel
    Greenhorn
    Joined Oct 2015 Posts: 18
    will you repay the repairs
  • Angus_B
    Angus_B
    Strike-force Captain
    Joined May 2012 Posts: 649
    I am unable to get to the actual page to write out and submit a ticket,  it just keeps referring me back to opening support page,   this is becoming very frustrating  and being unable to submit tickets means nothing gets done.   Redeemed the "token" in pp1 of new FM [ usually a 1 hr research token ] and got NOTHING.
  • bloodletter
    bloodletter
    Greenhorn
    Joined Mar 2012 Posts: 20
    can someone tell kixeye that they will not steal anymore of my money the **** lowlifes can stick it

  • bloodletter
    bloodletter
    Greenhorn
    Joined Mar 2012 Posts: 20
    tired of errors as their replys
     and screenshot of what that battle pirates is unavailable, bullshglt

  • the_worst_shark
    the_worst_shark
    Potential Threat
    Joined Dec 2011 Posts: 25
    edited 17 Nov 2017, 7:52PM
    nvm lol
  • dean.richardson.507
    dean.richardson.507
    Minor Nuisance
    Joined Dec 2012 Posts: 192
    edited 19 Nov 2017, 11:48PM
      ...

  • Dan Young99
    Dan Young99
    Greenhorn
    Joined Jan 2017 Posts: 1
    hi I wanted to jump to my friend and dont know how i jump 1 inch from where I was can I get reset  relocate please thank u 
  • michael.mcmahon.3701
    michael.mcmahon.3701
    Greenhorn
    Joined May 2013 Posts: 4
    Hyperius said:
    If you are having trouble accessing the Help Center or trouble submitting tickets, please post a description of your issue below. Please note that this is not a space for players to get support (you can use the Community Support Forums instead), but for players experiencing the following issues when attempting to get support:
    • Invalid or duplicate email when accessing support


    • Unable to validate identity with Facebook:


    • Not receiving password reset emails

    • Spent more than $50 but still cannot submit a ticket.

    Please describe your issue in as much detail as possible and we will be happy to help.

  • michael.mcmahon.3701
    michael.mcmahon.3701
    Greenhorn
    Joined May 2013 Posts: 4
    Hi my user ID 1935078 iam haveing trouble trying to finish icebreaker camp doing last round part of it still under clouds cant get it unclouded and been trying for 30 mins an still cant finish it and iam not doing it again i just want my prizes what can u do about it as iam not very **** happy with this **** game  is realing piss me off with laagg and glicthes i cant play the game with out lag and glitches SO WHAT R U GOING TO DO LLET ME NO

  • Mack Heath
    Mack Heath
    Potential Threat
    Joined Feb 2012 Posts: 66
    I  have a  slight  problem  in  my  Intel  Lab  in  the  Limited  section  under  Hulls  I  can  build  4  Zoe's  Stingrays  yet  in  the  Campaign called  Death Grip  it  show  1 out  of  5  for  Zoes  Stingrays  now I  know  I  have  beat  Beath Grip 4  times  I  have the  Hulls  saying  I  have  4  available  to  build  I was  1  from getting  the  badge  for  5 out  of  5  on  Death  Grip  is  there  any way to fix this
  • kixeyeuser_1409860114231_1054699482
    kixeyeuser_1409860114231_1054699482
    Greenhorn
    Joined Oct 2014 Posts: 22
    This will End Up Not being a game Cuz No-One is playing IT..!
  • Annette_M3
    Annette_M3
    Greenhorn
    Joined Jun 2015 Posts: 1
    User ID:8499701

    I just spent 2 hours trying to submit a ticket & got all of the errors listed above. I spent a lot of time & money to get to 7 million on the last raid & it disappeared before I could claim my prizes after work yesterday. I am very frustrated & want a response from Kixeye.
  • goran.petric.773
    goran.petric.773
    Greenhorn
    Joined Oct 2013 Posts: 17
    i have  trubl  loading  weapon  or yousing tokens   for mega  ships       when i select      it it  kick me out  of game

  • Hello, I'm trying to submit a ticket for a 2 day ship repair token that I did not receive after spending the points from the Fm for it.  As I try to access the support platform, I told i can't verify my account because my Facebook account isn't registered.  Can one of the administrators fix my account issue?  please help!
  • Halil Demirel
    Halil Demirel
    Greenhorn
    Joined Oct 2015 Posts: 18
    sector Base: 163389,128    the game freezes my ships but I can not give tickets. This is no longer enough lag.
  • Halil Demirel
    Halil Demirel
    Greenhorn
    Joined Oct 2015 Posts: 18
    sector Base: 163389,128    the game freezes my ships but I can not give tickets. This is no longer enough lag.
  • Halil Demirel
    Halil Demirel
    Greenhorn
    Joined Oct 2015 Posts: 18
    sector Base: 163389,128    the game freezes my ships but I can not give tickets. This is no longer enough lag.
  • dean.richardson.507
    dean.richardson.507
    Minor Nuisance
    Joined Dec 2012 Posts: 192
    .....

This discussion has been closed.