Support Ticket Errors [BP]

  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    My user id# is 1921221According to you I do not have a valid email linked to my game account  therefore I have not been able to submit ticket to resolve issues I have had with the game  My current issue is with the bounty points  It is saying that I have negative 271  how can this be?   My base was not leveled or destroyed during the time I was in the bounty.  I would like to see what I am able to get from the bounty store before I am not able to

    Hey Tim! It looks like your email address was being used on a Kixeye.com account that has no game data associated with it. I was able to remove your email address from that account and attached it to your main account.

    Please make sure you're fully logged out of Kixeye.com and then use the password reset menu using your yahoo email address. After resetting the password, you should be able to log into Kixeye.com using your email address and the newly created password!

    If the account is not fully logged out while completing the password reset steps, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    i tried to use support it said i needed to validate my email. went to setting tried to connect fb then got this message ///You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again. i dont have any other account to connect.
    Hey there! It looks like there was an email address issue, but I was able to locate an email address in your account and attached it correctly.

    Please use the password reset steps on Kixeye.com using your outlook email address, which will allow you to log into Kixeye.com using your email address and the new password. Make sure to fully log out of Kixeye.com while completing the password reset steps, otherwise the reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Unable to validate identity with Facebook:
    Hey Rebe! It looks like your email address was being used on an old alternate account that is level 1, which may have been accidentally created a long time ago. I've removed the email address from the account and added it to your main account - a password reset using your email address will allow you to sign into Kixeye.com using the email address and newly created password. 

    Please make sure you are fully logged out of Kixeye.com before trying to reset the password. The password reset screen will appear blank if you are logged in while trying to reset the password.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Craig_F45 said:
    I haven't been able to send a ticket for any and all the problems i have had in BP since i started playing, it keeps coming up with i don't have a valid EMAIL. i have had this EMAIL for more than 10 years my ID is 8818956 , i play it through FB and KIXEYE -CRAIG_F45. i think i just need to change my information , you do send me all the offers you take my money for coin but i cant send you anything.
    Hey Craig! It looks like a password reset will get things back on track - it doesn't look like a password had been created previously. 

    Please make sure to fully log out of Kixeye.com before trying to reset the password (otherwise the password reset screen appears blank). Use your email address to reset the password, which will allow you to sign into Kixeye.com using your email address and newly created password.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    I first started playing on face book and have been active on the forums for several months now. I am unable to validate my Facebook account and keep getting the message "You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this accounts's settings. Please switch Facebook accounts and try again." I am using the same facebook account that i log into the forums with and play BP everyday on Facebook any help is greatly appreciated.
    my in game name is mazian
    Your email address was already being used on a temporary account. I've removed your email address from the temporary account and attached it to this account. Please make sure you're fully logged out of Kixeye.com, then use a password reset on the Kixeye.com homepage using your email address. You'll be able to use your email address and the newly created password to log in!

    If you're not fully logged out of Kixeye.com while completing the password reset process, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    I do not have valid email address , I haven't been able to send a ticket for any and all the problems i have had in BP since i started playing, it keeps coming up with i don't have a valid EMAIL  , i play it through FB and KIXEYE .
    Your email address was already being used on a temporary account. I've removed your email address from the temporary account and attached it to this account. Please make sure you're fully logged out of Kixeye.com, then use a password reset on the Kixeye.com homepage using your email address. You'll be able to use your email address and the newly created password to log in!

    If you're not fully logged out of Kixeye.com while completing the password reset process, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    since logging into forums  bp on  my facebook account is all screwed up ,and now my cousin who played his account on this computer through kixeye  cannot accrss his account any more, kixeye has screwed up my playing on fb and cant log this account out when i go to kixeye
    Hey there, may I please have your user ID number?
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    since 2014, when i try to access suport using the e-mail you send my receipts to for raid repair coins purchased gives me"e-mail already in-use"
    i would appreciate my support access being re-established, 3 yrs is a long time
    User ID is: 12467618
    Hey Leslie! It looks like your email address is being used on an alt account. Would it be possible to private message me an email address I can attach to your main account? Thanks!
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    I've never been able to send a ticket, as it won't accept that my Facebook account is associated with this Kix account. This is the only FB account I've ever had. Whenever I change my FB profile photo,it appears in the game and whenever I buy coins/offers it has no problem accepting my money (and yes the transaction appears on FB and is sent to my gmail. (ID 13696918)
    Your email address was already being used on a temporary account. I've removed your email address from the temporary account and attached it to this account. Please make sure you're fully logged out of Kixeye.com, then use a password reset on the Kixeye.com homepage using your email address. You'll be able to use your email address and the newly created password to log in!

    If you're not fully logged out of Kixeye.com while completing the password reset process, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Please help me, I have never been able to send in a ticket, never could valid email for some reason my ID is Your User ID is: 15919904
    Version: 350.97605  I have spent thousands of $ yes thousands. But now I have upgraded my OPS to 10 and can no longer get into my base planner. If I can not get any help I will be forced to quit and you will lost a heavy coiner. Please help me with this matter
    It doesn't look like there's an email address on your account, but we'll be able to assist further! Please direct message me with an email address that we can use and we'll be happy to help! Thanks!
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Linda_K73 said:
    YES, I'M HAVING TROUBLE GETTING TO A TICKET SO I CAN SEND IT IN.....

    Here's the gist of it.....

    I really NEED A MODERATOR to read this..........

    OK, here is my problem, I DO NOT remember my password and have only been playing by or via whatever cookies kixeye has put on my computer.....

    I can't make a ticket because it says I need to sign in - DUH!!, can't do that, because I've FORGOTTEN my password!!

    I've tried to use the new HELP box in the lower right of the screen but every time I've tried to use it, it tells me something went wrong and to try again later - ANOTHER kixeye GLITCH!!!!!  CRAP!!!!!

    I sent in a ticket via my hubby's acct and they said they couldn't help me cuz they can't help anyone using or going via a third party acct - I understand that - so they told me to make a new email and recontact them - did that and no one will answer me - and I've tried 3 times!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  I referenced the exact same ticket number wherein they told me to get a new email yet now they ignore me!!!

    I tried to make a new ACCOUNT but then I did I f*cked up BIG TIME AND USED the same email as on the acct that I can't remember the password and now I have TWO accts with the same email address (well I think I have 2 accts), but if I do, this will be MY LAST CHANCE TO POST OR EMAIL OR BE ON BP using my REAL acct because I just KNOW that once I get off and close the browser, it will revert to the new account I made with the wrong email and then I WILL NOT BE ABLE TO GET ONTO BP UNDER MY GOOD ACCT!!!!!!!!!!!!  You see I just happened to have this tab still open using my good account so I really need someone to email me using the email address of K_2, sector 106, I'm in very lower left corner of the sector and just above the drac sub base, I'm a level 88, and I'd give you my ID number but I'm afraid if I push the **play** button to see the ID# and then try and get back here, it's going to throw me into my new account, rather than my REAL account and then I really will be ***sh^t out'a luck***.

    I'm at my last straw, I'm in a life boat at sea, with no distress beacon, no water, no food, I need some REAL HELP.....I really fear this will be my posting using my REAL acct, SO I NEED A MOD TO CONTACT ME OR TELL ME WHAT TO DO, and I know there is some real good intentioned people on the forum and more trolls than anyone needs, but PLEASE, IF YOU ARE NOT MOD, DO NOT reply, so a MOD can help me.

    Thanks,

    K_2

    Hey there, it looks like an email address was not correctly attached to your account. I was able to attach the MSN email address I could locate through your account, which will allow you to use the password reset feature from Kixeye.com to reset the password using your email address. After that, you should be able to log in using the email and newly created password!

    Please make sure to fully log out of Kixeye.com before resetting the password, otherwise the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Sorry for any repeated messages - I want to get through as many of these as I could today.
  • SummerRain
    SummerRain
    Greenhorn
    Joined Jul 2015 Posts: 10
    Glad to see someone finally is.

  • VENENO_PRO
    VENENO_PRO
    Greenhorn
    Joined Jun 2013 Posts: 4
    Hey there i got a problem also i cant send any tickets it says to me DISABLE ACCOUNT SPECIAL REVIEW dont know what that means 
  • Linda_K73
    Linda_K73
    Potential Threat
    Joined Jun 2015 Posts: 58
    Hi, first off, this is kind of weird but I'll try to explain it.......here goes...

    I know I'm signed in now, but that is ONLY because I have my cookies from you.  I tried to find my password and user name in Firefox (where I play BP) so I can start playing via chrome since Firefox sometimes locks up on me (this started about a few months ago)......BUT there ISN'T ANY USER ID AND PASSWORD associated with battle pirates or Kixeye in Firefox, THAT is why I assume that being signed in and playing the game (of which I have NO problem what-so-ever) is accomplished via what ever cookies I have on my computer.

    That said, I have NO IDEA what my password is!!!  I've previously contacted support on other game issues using my husbands account since I couldn't actually SIGN IN and though it was a round about way, it worked ok and the nice folks in support were able to help me.  But when I contacted them about this, they said they couldn't help me because they can't do anything about passwords and userID's through a 3rd party, which I fully understand.  They then told me to just use the password link to change me password.  Ahhhh, DUH!!!!!  You have to SIGN IN do this and since I can't remember what my password is, I can't just change it.  I tried to make a new account hoping I could somehow get to correct account, but that didn't pan out.  I would have thought they would KNOW THIS when they told me to do it, but maybe someone smoked their lunch that day and didn't have it quite all together!!!!

    I told them this through my husbands account and they said to make a new email address and to get back in touch with them.  I thought OK, I "can" get this all straightened out!!!  I then made a new gmail account and wrote back to support using the SAME email that support uses when they sent the information to me "via hubby's email" and even put in the same ticket number so they would know it was me, or at least this HOUSEHOLD.

    I've written to them three times now and NOTHING!!!!!  NO ONE HAS ANSWERED ME!!!!!  THAT is why I'm here writing this!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    My game name is K_2 and ID is 6465102, I'm currently in sector 106 (I'm sure you can verify this).  And though it says Linda_K73 in the upper right of the screen when I'm playing, I'm not sure what that is or why, because I can't even begin to believe that there are 73 Linda_K's that play the game, LOL!!!!!!  But maybe!!  IDK !!!!!  I thought I could maybe use the K73 ID as a way to maybe sign in but that didn't work either :-(

    Luckily, I still have access to the email associated with my game account, so I guess all I really need is a link, sent to my email address THAT I DON'T HAVE TO SIGN INTO, so I can change my password.  Is this possible????  IF not, is there or can any mod help me with this problem?????????????????????????????

    Thanks,

    Linda
    .
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognised when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me ... Many Thanks. 
    I direct messaged you regarding this.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    Spitfir3 said:
    This account does not qualify for Battle Pirates support as it has not spent $50 in the game. You may want to check out our Battle Pirates Help Center or Forums for updates on any ongoing issues.

    My user ID is 17817022

    Spent way more than 50 :)
    I've direct messaged you.
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    cant  send in tickets. have paid the  50$   there some  problems im have with the   fangtooths and  would like  them fixed
    Please try submitting one again when you get a chance. If it continues to give trouble, please let us know!
  • CS Dade Murphy
    CS Dade Murphy
    KIXEYE Support
    Joined May 2015 Posts: 47
    i get have not spent 50    but have spent 100s am ticked cant send ticket  just spent 200 coins got to end of  phantom  fang campain nothing left to hit in it fleet just sat there i went to sea   had 2 mins left in camp  it never droped bp  i refreshed still no bp my user num 17100618 is there any way you can help cant send ticked  can you check fr that end please

    Please try submitting another ticket when you get a chance, but please let us know if it continues giving trouble!
  • Linda_K73
    Linda_K73
    Potential Threat
    Joined Jun 2015 Posts: 58
    CS Dade Murphy,

    AFter I posted, from above, I figured I'd get a response today sometime so I never checked my email and now the link to reset my password doesn't work.

    Can you do this.....Can you reset it again, and send me another email???  I can then check about every hour and a half up til 10 pm tonight and will again begin checking email tomorrow at around 2 pm.

    I wish I could just give you my phone number, but sure as sh*t some non-playing troll would take advantage of that!!!!  Do you have a throw away or hardly ever used email address where I can send my number???  If so, let me know via email or maybe what number to call you at so I KNOW when you can reset the password link again.

    I don't know what else to do since the darn link is only good for 2 hours......it takes me THIS LONG to just get to 350mil in the weekly!!!!!  And THAT seems to fly by :-(

    I guess I'll just start leave my email window open and see if you can get to this today.....I just want to get this resolved since YOU are the only one that I know of that has ever gotten back to me.....and THANK YOU SO MUCH FOR THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Linda ;-)

  • Linda_K73
    Linda_K73
    Potential Threat
    Joined Jun 2015 Posts: 58
    CS Dade Murphy,  (OR ANY MOD that can delete accounts made by mistake)

    My above posts ARE correct, but I forgot to mention ( DUH!!! ) that when I was told by customer support to make a second email address to try and correct my problem, I made a duplicate account by mistake!!!  Yeah, I know - DUMMY ME :-(  :-(  :-(

    And there appears to be a ***HUGE BUG - THE SIZE OF Mt. SAINT HELENS*** when one makes a new account also - the 2nd account I made has the EXACT SAME EMAIL ADDRESS AS MY GOOD, AND MAIN, ACCOUNT!!!  OBVIOUSLY I WASN'T THINKING WHEN I MADE THE 2ND ACCT, but I also used the same email address from my correct base.  Now WHY the registration server even allowed this, I have no clue, but my correct base/account is:

    game name / id = K_2
    ID #number = 6465102
    sector 106
    level 89

    ...the DUPLICATE ACCOUNT IS here:

    game name / id = k_2_2nd_acct
    ID #number = 18092861
    sector 430
    level 2 base

    OH, and when you're in your acct and it shows the icon and then the (I assume) your **technical** game name, which is Linda_K73 in my case, BUT on the duplicate base/account that I made, it DOESN'T SHOW ANYTHING next to that little generic white looking "some kind of animal" icon which everyone gets until you upload your own icon!!!

    But YEAH, it has the EXACT SAME EMAIL ADDRESS ON BOTH BASES!!!!!!!!!!!!!!!

    SO, once the duplicate emails have been verified by you, please PLEASE, just delete the little level 2 base/bad account, that's in sector 430 and I should be able to actually use the **FORGOT PASSWORD** feature!!!!!

    Please shoot me a quick email that the duplicate base has been deleted, if you would, so I can then actually change my password to something I'll remember.

    PLUS, once I put in the new password, I'll be able to send in my own tickets rather than CONTINUING to pester hubby when something goes SNAFU!!

    Thank you,

    Linda
  • KRULL95
    KRULL95
    Greenhorn
    Joined Jun 2013 Posts: 20
    read a few simmilar issues on her regarding verifying email i have tried logging out of Kix and changing password but even after spending an hour back and forward still doesnt let me post ticket due to my account not being validated through Facebook i am at a loss.
    I am trying to post a ticket about using 80 or 90 gold to complete the Spiteful mission only to find my subs stuck in the final part of the campaign refreshed game couldnt get them back and was unable to complete.
    It looks like the email address for your main account was being used on a level 1 account which hasn't been used. I've removed the email address from the level 1 account and attached it to your main account. Please make sure you're fully logged out of Kixeye.com, use a password reset using your sky email address, then try submitting a ticket once more. Thank you!
    I too have the same problem I started 5 years ago and lost my logon and had to make KRULL
  • KRULL95
    KRULL95
    Greenhorn
    Joined Jun 2013 Posts: 20
    i9t still wont let me update email or send a ticket... Hunter camp has glitched on me 2x in a row killing my Phoenix fleet and i used all my coin trying to do camp spent 60 bucks and am screwed out of it 2x in a row

  • grood1212
    grood1212
    Greenhorn
    Joined Nov 2016 Posts: 11
    hey there peeps dont buy the pre-made fleets i did and im still fighting with the after i showed them proof that the money was taken out of my account i play on the kixeye site just beware they wont back you and WILL give you the spin 101 im still waiting and dont have fleet i bought and no reply. this is the second time they did this to me the first time was only for 4.99 fleet and never got fleet so i had to rebuy the fleet kix are rip off artists buyer beware
  • grood1212
    grood1212
    Greenhorn
    Joined Nov 2016 Posts: 11
    hey there peeps dont buy the pre-made fleets i did and im still fighting with the after i showed them proof that the money was taken out of my account i play on the kixeye site just beware they wont back you and WILL give you the spin 101 im still waiting and dont have fleet i bought and no reply. this is the second time they did this to me the first time was only for 4.99 fleet and never got fleet so i had to rebuy the fleet kix are rip off artists buyer beware
  • tadazsz
    tadazsz
    Greenhorn
    Joined Jun 2012 Posts: 2
    hi, how do i submit weird ticket to kixeye? i bought fleet on offer almost a week ago, spent £45, haven't received the fleet, but the gits took the money...... have got the facebook receipt, contacted facebook, apparently they have passed the issue to kixeye, yet no response!
    don't want to sell boats, fine, but i would like the amount refunded!
    my Player ID is 4001299
  • grood1212
    grood1212
    Greenhorn
    Joined Nov 2016 Posts: 11
    tadazsz said:
    hi, how do i submit weird ticket to kixeye? i bought fleet on offer almost a week ago, spent £45, haven't received the fleet, but the gits took the money...... have got the facebook receipt, contacted facebook, apparently they have passed the issue to kixeye, yet no response!
    don't want to sell boats, fine, but i would like the amount refunded!
    my Player ID is 4001299
    they do one of 2 things ignore you or spin 101 you real fast ripeye told me to take it up with payment provider and payment provider told me to take it up with rips eye i provided proof that payment was aproved and they still spin me now they dont reply to my ticket buyer beware they will rip you off ive spent alot of money on this game this is the second time they did this to me first time was for 4.99 sumitted ticket no refund so i just washed it and bought fleet again this time they gave it with no grease for 89.99 greedy bastards
  • BryanK27
    BryanK27
    Greenhorn
    Joined Mar 2017 Posts: 1
    Hello Murphy I'm having the same email issues my kixeye ID: 18026923  .. I started on facebook and that email is no longer active .. would you reset and change to my gmail ? 
    My user id# is 1921221According to you I do not have a valid email linked to my game account  therefore I have not been able to submit ticket to resolve issues I have had with the game  My current issue is with the bounty points  It is saying that I have negative 271  how can this be?   My base was not leveled or destroyed during the time I was in the bounty.  I would like to see what I am able to get from the bounty store before I am not able to

    Hey Tim! It looks like your email address was being used on a Kixeye.com account that has no game data associated with it. I was able to remove your email address from that account and attached it to your main account.

    Please make sure you're fully logged out of Kixeye.com and then use the password reset menu using your yahoo email address. After resetting the password, you should be able to log into Kixeye.com using your email address and the newly created password!

    If the account is not fully logged out while completing the password reset steps, the password reset screen will appear blank.


  • Leslie68111
    Leslie68111
    Greenhorn
    Joined Jan 2014 Posts: 11
    since 2014, when i try to access suport using the e-mail you send my receipts to for raid repair coins purchased gives me"e-mail already in-use"
    i would appreciate my support access being re-established, 3 yrs is a long time
    User ID is: 12467618
    Hey Leslie! It looks like your email address is being used on an alt account. Would it be possible to private message me an email address I can attach to your main account? Thanks!
    the alt account my e-mail is assigned to was a log-in error, instead of logging me in i was given that account and my e-mail was re-assigned to it, as u can see by its level 11 base it hasnt been used, i did try at the time to get it deleted and my e-mail back to this account but no-joy, the level 11 you can close and re-assign that e-mail to this account where it belongs, you do send my receipts to it for coins bought on this account so shouldnt be difficult to do, i cant fig out how to pri msg u either but u have my id and e-mail, all be it wrongly assigned to a base i nev wanted
  • Lizard Man
    Lizard Man
    Greenhorn
    Joined Mar 2017 Posts: 3
    i have the same problems to submit a ticket. i have spent over $50, again another glitch for R&D i need to destroy a lvl 88 research garrison, but u took them away, i did distroy a lvl 89 , 4 times now, but not getting my R&D, what do i destroy to get the R&D lvl 19 done
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