Support Ticket Errors [BP]

  • gordon.wood.16718
    gordon.wood.16718
    Greenhorn
    Joined Sep 2014 Posts: 4
    I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognised when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me ... Many Thanks. 
  • nowiamthemaster
    nowiamthemaster
    Skilled Warrior
    Joined Jan 2014 Posts: 426
    cant  send in tickets. have paid the  50$   there some  problems im have with the   fangtooths and  would like  them fixed
  • Rodney seen
    Rodney seen
    Greenhorn
    Joined Mar 2015 Posts: 1
    i get have not spent 50    but have spent 100s am ticked cant send ticket  just spent 200 coins got to end of  phantom  fang campain nothing left to hit in it fleet just sat there i went to sea   had 2 mins left in camp  it never droped bp  i refreshed still no bp my user num 17100618 is there any way you can help cant send ticked  can you check fr that end please

  • DerpyTheCow
    DerpyTheCow
    Incursion Leader
    Joined Aug 2012 Posts: 1,337
    Would be nice to have a reply from CM_Scarlet on this?
    @Specialist aka Specs
    When I am not helping people on forums, I run a YouTube channel.  I focus on actually helping players in the game. I respond to every comment on there, so it is the best way to find me. If you want more info click the link below.

    https://www.youtube.com/c/DerpyTheCow47?sub_confirmation=1
  • Spitfir3
    Spitfir3
    Skilled Warrior
    Joined May 2016 Posts: 507
    edited 6 Oct 2017, 7:38AM
    This account does not qualify for Battle Pirates support as it has not spent $50 in the game. You may want to check out our Battle Pirates Help Center or Forums for updates on any ongoing issues.

    My user ID is 17817022

    Spent way more than 50 :)
  • altan.serdal
    altan.serdal
    Greenhorn
    Joined May 2013 Posts: 17
    Hi   i purchase 28 september moni hulls. Purchased history say received. But still not received yet. my user id 7727207 thanks for help
  • altan.serdal
    altan.serdal
    Greenhorn
    Joined May 2013 Posts: 17
    I am unable to access support only getting the screen ... Do not have a valid e-mail address ... on following the instructions to validate I get .... This Facebook account is not associated with Kixeye account .... seems strange as I have only ever played through this Facebook account and Its recognised when buying gold and spending money. Please could a mod or CM follow this up and resolve the issue for me ... Many Thanks. 
    Hi i ve got  x2  e mail adress which is facebook and kixeye but not used fb e mail adress. my new e mail adress [email protected]   i know i can get purchased usually. this is first time not received my purchased. Kixeye when they got the money , they dont care problem ppl. have. more then two weeks no response.They should make it easy sore out the problem. i was gonna used moni hulls for weekly  . kixeye own me what i paid.
  • Spitfir3
    Spitfir3
    Skilled Warrior
    Joined May 2016 Posts: 507
    Did anyone even looked at this thread besides players?
  • kixeyeuser_1365369523405_14232_1309869729
    kixeyeuser_1365369523405_14232_1309869729
    Force to be Reckoned With
    Joined Jan 2014 Posts: 1,984
    Hello. Apologies if this has landed in the wrong thread, but various other posts/comments say to post here about.....

    I am getting the empty (Kix framed) screen when I click the link in a password reset e-mail.

    I play on facebook and have never created an account on kixeye.com, nor ever tried to play here. I have this annoyingly long user name, and wouldn't mind changing it for forums, but when I try to go to settings, it asks for a password that I've never used/set, so I click the 'forgot password' link, follow the instructions, get the e-mail, click the link in the e-mail and when the page opens, it shows my facebook linked user-id and profile pic at the top, but nothing in the main body of the screen. No text to say my new password is available, or anything. I try to access settings on that 'blank' screen, and once again get the 'must enter password to continue'. 

    This is not a critical issue for me. It doesn't affect game play, except that I am wary of paying any money into an account that has problems like this. I am currently a non-coiner (which means I cannot submit a support ticket about this!), but as I reach the front edge of the game, I'm now in a position where a few coins would really make a difference to my game play.

    So can we get a link that works, please? Or reset it and mail the new password to the address associated with this account? That would be fine too.

    Any help appreciated. Note: I only check that e-mail once a week, so if you e-mail me, please also post a quick note here to let me know that has been done. Thanks.
  • El_D81
    El_D81
    Greenhorn
    Joined Feb 2016 Posts: 21
    Hi, trying to submit an error with the payment on the most recent event, however I get this as an error when trying to do so.

    YOU DO NOT HAVE A VALID EMAIL ADDRESS ON YOUR ACCOUNT.

    In order to use your KIXEYE account on our HelpCenter, please update your email address at:

    www.kixeye.com/settings

    Or, continue to the HelpCenter.


    Then I try and change my settings and then this comes up.

    Before changing your settings, please validate your identity using Facebook.
    You are logged into a Facebook account that is not associated with this KIXEYE account, so we cannot verify your identity to change this account's Settings.
    Please switch Facebook accounts and try again.


    So I am kind of stuck, I have spent well over 50 bucks while playing the game, I should be able to send a ticket, I just can't log in...even though I play using facebook and have done so for years. 


    Your User ID is: 306039
  • alanhowie1981
    alanhowie1981
    Greenhorn
    Joined Aug 2017 Posts: 1
    Able to log into my account via facebook but wont allow me to access settings page without relogging in then told me my password was wrong, Reset password and now it states Its the wrong email address for the account but i started playing on facebook years ago and never had any problems logging in through facebook.

    Also purchased the thermonuclear launcher for raid that just ended and it shows in blueprint list and shows as owned but cant attach to any ships as it doesnt appear in the list for any of my hulls.

    C





    Hyperius said:
    If you are having trouble accessing the Help Center or trouble submitting tickets, please post a description of your issue below. Please note that this is not a space for players to get support (you can use the Community Support Forums instead), but for players experiencing the following issues when attempting to get support:
    • Invalid or duplicate email when accessing support


    • Unable to validate identity with Facebook:


    • Not receiving password reset emails

    • Spent more than $50 but still cannot submit a ticket.

    Please describe your issue in as much detail as possible and we will be happy to help.

    Wont allow me to change my settings, i can log into my acc via facebook but when i try to log a support ticket it says wrong email, when i try to change my settings it asks me to enter my facebook password which i do then says wrong facebook account for the game, its the only one i've ever used for this account. please help.

  • I was just hitting a 69 Scourge fleet in the raid, and because it wasn't a piece of cake for me to hit, I had to keep going in and out of battle to repair and I got down to the two last ships and this ***** game blew up the scourge fleet right before I went back in to finish them off!!!!!!! I'm PISSED! They should fix that so it doesn't disappear on someone while they are in battle! I wasted ALOT of gold repairing ALSO!!!!!!
  • I just LOST ALL of the points I was going to get for defeating a 69 Scourge fleet in this raid because it BLEW UP when I went out to repair!!!!! I spent ALOT to repair each time I went out, and right before I got the last two ships I went out to repair and the God **** thing BLEW UP!!!! I would like at LEAST the points I had and the RES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • Spitfir3
    Spitfir3
    Skilled Warrior
    Joined May 2016 Posts: 507
    bump bump bump 3 weeks has passed, fix my **** support tickets...
  • John Capener
    John Capener
    Greenhorn
    Joined Jun 2012 Posts: 6
    Support tickets are giving errors and not submitting, I tried 3 times, so here's my issue: I attempted to redeem an epic cataclysm mortar, and either I miss-clicked or lag got me, but it redeemed advanced torp tubes. I do not have Fangtooths or delirium torps, so this special is useless to me. My intent was to redeem epic cataclysm mortar X2, is it possible to have this corrected please. Thanks in advance. Also, Caress of Steel was great, keep up the good work guys!!!


  • james.sites.3
    james.sites.3
    Greenhorn
    Joined May 2013 Posts: 1
    just hit two drac bases for base parts and I did not get the parts
  • nomen.nescio.33483
    nomen.nescio.33483
    Greenhorn
    Joined Nov 2014 Posts: 4
    edited 17 Oct 2017, 8:32PM
    Im not able to send support tickets anymore. i get the message: 
    • This account does not qualify for Battle Pirates support as it has not spent $50 in the game
    I have spent more then 50$. How can this be fixed?

    My ID: 17993407
  • Dragonking2017_25198
    Dragonking2017_25198
    Greenhorn
    Joined Jan 2015 Posts: 4
    Hello Kixeye Support Team,

    I need help too I cant open a Support Ticket if I want do it i get this Window
    ->


    and if I follow the setting steps i got this Window
    ->


    please help me my email is the same like the email in the Radio Tower

    greetings Oliver




    Update 17.08.2017 : My Problem is not solved, can anyone from Kixeye help me please?

    CS Dade Murphy can you help me too please?

    Hello Hyperius I have the same problem like oliver.bloom.1
  • phil.bennett.5036
    phil.bennett.5036
    Greenhorn
    Joined Sep 2014 Posts: 2
    why can i not use my tokens?????
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    I am unable to send in a support ticket. It states that I do not have a valid email on file but when i try to connect via Facebook, it says I'm not associated with that account. Please help!
    Your email address was already being used on a temporary account. I've removed your email address from the temporary account and attached it to this account. Please make sure you're fully logged out of Kixeye.com, then use a password reset on the Kixeye.com homepage using your email address. You'll be able to use your email address and the newly created password to log in!

    If you're not fully logged out of Kixeye.com while completing the password reset process, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    I am having trouble with submitting any tickets tried several times and still no luck. I have been killing 47s, 61s for several days andf im not getting any points and not getting the blitz either. What is going on can someone help me put a ticket in 

    It looks like the email being used was not verified - please try submitting a support ticket once more, but if this continues to give trouble, please include additional details on where specifically the issue comes up along with any symptoms, which will allow us to take a closer look. Thanks!
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    unable to blitz 47 targets. Also unable to submit a ticket as it says that my facebook account is not linked to my kix account....which is inaccurate, and I don't have a valid e-mail on file, but I can't change it cuz I am unable to verify my identity through my facebook account that is not properly linked to my kix account.
    It looks like your email address was being used on a temporary account, and I went ahead and removed it from that account and attached it to your main account. Fully log out of Kixeye.com, then use a password reset using your email address. After that, you should be able to log into Kixeye.com using your email and the newly created password!

    Make sure to be fully logged out of Kixeye.com while resetting the password - if you're logged in, the password reset screen will appear blank. 
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    Every time i try to contact support, i get the invalid email user, won't let me connect through FaceBook yet you take my money with no problem. I was told CM Scarlette has resolved this problem very quickly with another player and he told me to contact her through the forums. So I am trying. My Kixeyeuser is 0229324   

    Stan 
    Hey Stan! Sorry this was giving trouble - it looks like your email address is in-use on a temp account. I removed the email address from the temp account and added it to this account, and a password reset from should allow for signing into Kixeye.com using the email address and newly created password. 

    Please make sure to fully log out of Kixeye.com while completing the password reset steps - the reset screen will appear blank if you're already logged in while doing this process.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    ive got the same problem. been playing for six years,ive never bothered sending in a ticket. now with the crazy lag this raid ive tried several times to submit a ticket. it keeps saying i am logged on to a faceboolaccount that is not associated with this kixeye account and i should switch facebook accounts. since i only have 1 facebookaccount thats kinda hard to do... please help!
    Hey there! Your email address was already being used on a temporary account, which is why this error came up. I attached your email address to this account (it was being used on a temp account), and a password reset from the Kixeye.com homepage using your email address will allow for logging in using your email address and newly created password to submit a support ticket.

    Please make sure to fully log out of Kixeye.com before resetting the password - the password reset screen will appear blank if you're logged in.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    Update 17.08.2017 : My Problem is not solved, can anyone from Kixeye help me please?
    Hey Oliver! I was able to take a closer look, and it appears there was no email address attached to your account. This can happen under certain circumstances, and I was able to locate an email address on your account and attached it to the correct place. 

    A password reset should get you back on track. Make sure to fully log out of Kixeye.com, then use the password reset option using your email address. After resetting the password, you can use your email address and the new password to log into Kixeye.com and submit a support ticket. 

    Please make sure to fully log out of Kixeye.com before trying the password reset steps. The password reset screen will appear blank if you're logged in.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47

    I get do not have valid email address


    The email address was being used on a temp account. I've switched the email to this account - please fully log out of Kixeye.com, then reset the password using your email address. After resetting the password, use your email address and the newly created password to log in, which should work when attempted. 

    If you're not fully logged out of Kixeye.com while using the password reset, the password reset screen will appear blank.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    When i try to send ticket i get cant verify using this fb account, its the only account i have, can you please fix this.

    User ID:231200
    Ahoy! Your email address was already in use on a temp account. I removed it from that account and added it to this one. 

    A password reset using your email address should get things back on track - you should be able to use the email address and newly created password to log in after that, but make sure to fully log out of Kixeye.com while competing the password reset steps otherwise the reset screen appears blank.
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    Tried to put a ticket in Kix says i havent spent $50, ive spent more cant get any responses

    May we please have your user ID number?
  • CS Dade Murphy
    CS Dade Murphy
    CS Manager
    Joined May 2015 Posts: 47
    edited 22 Oct 2017, 11:33PM
    having issues when i try to send ticket in i play on facebook and i have it synched to kixeye can log in through kixeye to play the game read forums post on forms but when i try send ticket it just goes through the cycle of sign in i click sign in through fb on support but then it just goes back to sign in i just want to be able to send in a ticket my user ID is 5402253 

     if can help me fix this would be greatfull thanks in advance for your assistance 
    I private messaged you regarding your email address. 

    I tried to start a private message, but was not able to. If possible, please private message me the email address that should be attached to your account and I'll be happy to assist further! It looks like two are currently being used on the account, one slightly different than the other, but once we confirm this, we'll be able to investigate further!
This discussion has been closed.